We used them for transportation for our wedding on May 3, 2025. The driver was late for picking up…read morethe groom and the groomsmen due to going to the wrong hotel. He was late for picking up the guests for my wedding due to not following the itinerary provided by my wedding planner. We hired and paid for multiple round trips to and from the wedding venue and he did not do that. Outside of that Customer service is abysmal. They charged my mom's credit card without asking. They tried to switch the bus size to a larger bus when we told them our venue would not accommodate a larger bus size. The only person you can speak to is Amy and she is not helpful. Would never recommend

warning to all Affiliates this company does not known what one hand with the other. Gave the a…read moreQuote for and suv and a sprinter. everything was lock. had the deposit moved all of my ride around for that day.Not even 48 hour later they cancel.did not pay us for the cancellation fee.Do not even offer the company does not care. DO NOT WORK WITH THIS COMPANY

Beware of The Airport Shuttle or Go (the airport shuttle) We…read morebooked Go Airport Shuttle to transport 13 passengers and 13 pieces of luggage to Dulles Airport for an international flight. When making the reservation, we clearly informed the company of both our passenger count and the amount of luggage so they could send an appropriately sized vehicle. The driver arrived on time, helped load everyone and all of our luggage, and we initially thought everything was going smoothly. However, as soon as we pulled away from our house, the van made a loud clunk and lurched forward when shifted into drive. I am a former mechanic, and it immediately sounded like the vehicle had transmission problems. I asked the driver how many miles were on the van, and he told me it had approximately 300,000 miles. A few miles later, while traveling in the Dulles Toll Road Express Lanes where traffic was moving around 70 mph, the transmission began slipping out of gear. The van would lose power and would not re-engage unless the driver slowed to approximately 15-20 mph. The driver was visibly concerned, and we instructed him to pull onto the shoulder and turn on the hazard lights. We had children and elderly family members with us, and sitting on the shoulder of a highway with traffic traveling at highway speeds was terrifying. Rather than arranging another vehicle, the driver continued driving approximately 25 mph with the hazard lights flashing while the transmission repeatedly slipped in and out of gear for the remainder of the trip to the airport. Fortunately, we had allowed plenty of extra time and did not miss our international flight. Our return trip was also frustrating. A different driver arrived, but no one had informed us that we were expected to meet the shuttle at a different pickup location. After collecting our luggage, I called the driver from the designated pickup area. He instructed us to return upstairs to another location, despite my explaining that we were traveling with elderly family members who could not easily make the trip back upstairs with luggage. Had we been informed of the pickup location in advance, this could have been avoided entirely. After returning home, I requested a refund for the unsafe ride to the airport. The company's response was to claim that we had too much luggage for the vehicle. That explanation makes little sense because we disclosed 13 passengers and 13 bags when we booked the reservation. If the vehicle was undersized, that was a planning error on the company's part. It does not explain why the van experienced what appeared to be serious mechanical problems during our trip. My biggest concern is safety. Mechanical failures can happen, but transporting customers--especially families with children--in a vehicle that appears to be unsafe is unacceptable. Based on my experience, I cannot recommend Go Airport Shuttle and would encourage others to carefully consider alternative transportation options.

Ok I requested the wrong pick up time and the Airport Shuttle called me the morning of my arrival…read more I was able to confirm the new pick up time and was able to get on the shuttle with no problems. My train was a little late and so was the shuttle guy. No prob it happens, that is not the reason why they got 2 stars. So the fiasco happened the night before I was to leave Baltimore. I have a voicemail on my phone since I was at a workshop. My new pickup time is 12:20. I was a bit confused and had to check my reservations, okay it says I requested a 1:20 pick up time. That doesn't seem right, so I called and I found out that I could only be picked up at 12:20 or 2:00. My train was at 2:48 so I didnt think the 2:00pm was a wise decision and opted for 12:20. I found out that they were calling all people at the workshop who picked the 1:20 time that they were going to change their shuttle time. In the end one colleague got a 1:10 pick up and was told the company was going to call the others about this time. I never received a phone call so I called and I was able to get the time 1:10 time. So 2 stars for my whole experience. It was not cool that I did not get a phone call and if I did not call I would have been stuck with an earlier pick up time and would have missed part of my workshop which was a paid workshop for work. I would not recommend them, I would just pick up a cab at the train station and get the taxi driver's card and call them.

DCAcar is fantastic. Making the arrangements is super-simple, and the people that help with…read morescheduling are friendly, clear, and very responsive. The drivers are exceptionally professional and helpful, and the cars are comfortable and luxurious. Best of all is the personalization -- they monitor your flight, they contact you when you're on the ground, and they figure out the best place to meet you at the airport. The whole thing is simple and seamless -- exactly what you want when you travel.

As always, DCAcar is our go-to transportation partner due to their exceptional customer service and…read morereliability. We experienced issues with our corporate credit card during several recent bookings, and the DCAcar team was incredibly gracious in honoring the rides to ensure our executives arrived where they needed to be without disruption. As of this morning, the credit card issue has been resolved, and we're especially grateful to partner with such an outstanding family-owned transportation company that consistently provides top-notch service and truly cares for its customers.

I would give On Time Limo 10 stars if I could! I've used this service multiple times and will use…read moreno other. We were 3 traveling senior citizens with heavy luggage. Our driver wouldn't let us lift a finger. The vehicle was luxurious and pristine. When we needed transportation again, we received the same excellent service. The owner of the company is Isaiah. He has MANY repeat customers for good reason. I count myself among them!

Picked up and dropped off on time. Vehicles were clean. Really nice and safe drivers. Definitely…read morewill be using them again in the future and recommend to others.

I called this service to help an elderly man in need of a ride to the local grocery store. After…read morecalling once the phone rang about 6 times before I decided to hang up then try again. On my second time trying to call the phone rang about 5 times, then a representative answered. After giving the reason for my call, pick-up location, and destination I was told the wait would be 45 minutes. That's a fairly long time considering that I was only 5 minutes away, and the destination was a short time away as well, but I decided to wait anyway. After waiting about 20 minutes, the elderly man decided to cancel the taxi cab pickup. When I called the company back they seemed unbothered by the cancellation. Not as if they should seem bothered, but it just seemed as if they were happy to have the pick up cancelled.

Amazing taxi service with 5 star class. I needed a ride to the airport from Laurel at prime time…read moretraffic.The cars are clean and lovely- like a limo. They never smell of cigarette, etc. Also you can pay with credit card.  Super reliable and on time. I will never call any other cab company again. These guys are the best.

We had a layover at this airport for about 1 hour. In our…read morearea it had some shopping and food court and a huge bar. Everything looked clean and tidy. The price is over a little high they wanted $15 for a whiskey and Coke. I grabbed a soda for $3 at the little convenience area.

Hold on tight to your luggage. Flight got delayed, the workers were unfriendly and not helpful when…read moreasking questions on where to find the ticket counter because I had to recheck my bag in, then they didn't even process my check in bag. I got to my destination at Austin and my luggage was no where to be found I went to the Southwest Customer luggage service and the lady was so damn helpful, she was able to locate my bag, start a request to bring my bag to the Austin airport. She was so sweet and went above and beyond to help me get my bag. Moral of the store the customer service in Baltimore is terrible/unfriendly/not helpful whatsoever. Please train your employees on customer service and actually doing their job instead of "there's nothing we can do for you" for every single thing.

Doreena (SmartRide) was my driver from Huntingtown MD to Regan National a week ago. She was…read moreexcellent in all phases of my ride. Highly recommend this service. Thank You Donna Fife

First time using Smart Ride to Reagan Washington National Airport. Our driver Les Brown was prompt,…read morecourteous and professional. Will definitely use this transportation service again. Thank you.

I needed a driving service for an upcoming surgery, and found Brian on Yelp. So glad I did - he was…read morevery communicative when scheduling times for my surgery drop off and pickup. He was prompt. And he was even kind enough to help me walk up the stairs to my front door after my medical procedure. I highly recommend Brian, and will definitely reach out again for future service. Thanks!!

Awesome person and driver. He is prompt, kind, and affordable. The vehicle is very spacious and…read moreclean. A+ for me.