Easy to book online and to answer questions via phone. Driver was safe , prompt and courteous…read more Vehicle was clean. Great option for transportation in an area where other options may be limited particularly early in the morning. Trip was from Chesapeake Beach to Baltimore's airport. I appreciated the text updates as well.

Great responsiveness! They were not able to help me in my area, but they did answer the phone and…read moreextremely polite and helpful!

I had relatives come in from out of town and I had hired a Sedan Service to pick them up and bring…read morethem to my home. After them waiting at the airport for 30 minutes and the sedan Service never showed up. I had to scramble and try to find a new service. I came across DTS transportation so I gave them a call I spoke with Willie he provided the best customer service and had a sedan there in less than 45 minutes to pick my relatives up. Great last-minute work! My relatives are also older they are not familiar with the Uber and the lyft Services. The Sedan Service makes them feel more comfortable.

We used them for transportation for our wedding on May 3, 2025. The driver was late for picking up…read morethe groom and the groomsmen due to going to the wrong hotel. He was late for picking up the guests for my wedding due to not following the itinerary provided by my wedding planner. We hired and paid for multiple round trips to and from the wedding venue and he did not do that. Outside of that Customer service is abysmal. They charged my mom's credit card without asking. They tried to switch the bus size to a larger bus when we told them our venue would not accommodate a larger bus size. The only person you can speak to is Amy and she is not helpful. Would never recommend

Ok I requested the wrong pick up time and the Airport Shuttle called me the morning of my arrival…read more I was able to confirm the new pick up time and was able to get on the shuttle with no problems. My train was a little late and so was the shuttle guy. No prob it happens, that is not the reason why they got 2 stars. So the fiasco happened the night before I was to leave Baltimore. I have a voicemail on my phone since I was at a workshop. My new pickup time is 12:20. I was a bit confused and had to check my reservations, okay it says I requested a 1:20 pick up time. That doesn't seem right, so I called and I found out that I could only be picked up at 12:20 or 2:00. My train was at 2:48 so I didnt think the 2:00pm was a wise decision and opted for 12:20. I found out that they were calling all people at the workshop who picked the 1:20 time that they were going to change their shuttle time. In the end one colleague got a 1:10 pick up and was told the company was going to call the others about this time. I never received a phone call so I called and I was able to get the time 1:10 time. So 2 stars for my whole experience. It was not cool that I did not get a phone call and if I did not call I would have been stuck with an earlier pick up time and would have missed part of my workshop which was a paid workshop for work. I would not recommend them, I would just pick up a cab at the train station and get the taxi driver's card and call them.

Unfortunately I am going to give this company a 1 star. My reason is because of their front desk…read moreoperation. The woman who has always answered the phone when I have called the Columbia MD location has been extremely rude and very unprofessional. She is arrogant and not in the least bit helpful as well and hangs up abruptly. After speaking to other passengers, they have had the same experience with her. It is a shame because the drivers have been very courteous and helpful and they service the cruise port which is a plus. However, I will in the future be looking for alternative transportation rather than deal with such arrogance and unprofessional customer service.

As always, DCAcar is our go-to transportation partner due to their exceptional customer service and…read morereliability. We experienced issues with our corporate credit card during several recent bookings, and the DCAcar team was incredibly gracious in honoring the rides to ensure our executives arrived where they needed to be without disruption. As of this morning, the credit card issue has been resolved, and we're especially grateful to partner with such an outstanding family-owned transportation company that consistently provides top-notch service and truly cares for its customers.

The best driver experience we have ever had! Knew the city so well and was a wealth of…read moreinformation. Would highly recommend. Our driver was Kevin.

Excellent service - great communication. Showed up on time, the minibus was clean and comfortableread more

Life saver! Booked this car service last min and was so glad I did! Our driver was friendly,…read morepatient and timely making sure we were picked up after a concert. The car was very nice and I enjoyed the playlist on the way home! 10/10

I called this service to help an elderly man in need of a ride to the local grocery store. After…read morecalling once the phone rang about 6 times before I decided to hang up then try again. On my second time trying to call the phone rang about 5 times, then a representative answered. After giving the reason for my call, pick-up location, and destination I was told the wait would be 45 minutes. That's a fairly long time considering that I was only 5 minutes away, and the destination was a short time away as well, but I decided to wait anyway. After waiting about 20 minutes, the elderly man decided to cancel the taxi cab pickup. When I called the company back they seemed unbothered by the cancellation. Not as if they should seem bothered, but it just seemed as if they were happy to have the pick up cancelled.

Amazing taxi service with 5 star class. I needed a ride to the airport from Laurel at prime time…read moretraffic.The cars are clean and lovely- like a limo. They never smell of cigarette, etc. Also you can pay with credit card.  Super reliable and on time. I will never call any other cab company again. These guys are the best.

We had a layover at this airport for about 1 hour. In our…read morearea it had some shopping and food court and a huge bar. Everything looked clean and tidy. The price is over a little high they wanted $15 for a whiskey and Coke. I grabbed a soda for $3 at the little convenience area.

Hold on tight to your luggage. Flight got delayed, the workers were unfriendly and not helpful when…read moreasking questions on where to find the ticket counter because I had to recheck my bag in, then they didn't even process my check in bag. I got to my destination at Austin and my luggage was no where to be found I went to the Southwest Customer luggage service and the lady was so damn helpful, she was able to locate my bag, start a request to bring my bag to the Austin airport. She was so sweet and went above and beyond to help me get my bag. Moral of the store the customer service in Baltimore is terrible/unfriendly/not helpful whatsoever. Please train your employees on customer service and actually doing their job instead of "there's nothing we can do for you" for every single thing.

Doreena (SmartRide) was my driver from Huntingtown MD to Regan National a week ago. She was…read moreexcellent in all phases of my ride. Highly recommend this service. Thank You Donna Fife

First time using Smart Ride to Reagan Washington National Airport. Our driver Les Brown was prompt,…read morecourteous and professional. Will definitely use this transportation service again. Thank you.

I needed a driving service for an upcoming surgery, and found Brian on Yelp. So glad I did - he was…read morevery communicative when scheduling times for my surgery drop off and pickup. He was prompt. And he was even kind enough to help me walk up the stairs to my front door after my medical procedure. I highly recommend Brian, and will definitely reach out again for future service. Thanks!!

Awesome person and driver. He is prompt, kind, and affordable. The vehicle is very spacious and…read moreclean. A+ for me.

After the driver was 15 minutes late to pick me up for my flight, I had to call and cancel and…read moredrive myself to the airport. If I had waited any longer, I would have missed my flight. I've called and emailed to try and have my $$$ refunded but they haven't replied to my email from over a week ago and their voicemail box is full. I wouldn't recommend this service to anyone.

Thank you so much for the excellent customer service...great value and a beautiful car!read more