I went this last Sunday w one of my best friends who swears by this place.
Let me start this review with the fact that she didn't realize their closing hours were earlier than the rest of the week...
We apologized for coming so late for a mani pedi service (that's an investment in time for the nail techs) and offered to come back on a different day. The manager and staff were so sweet and told us that we were in the salon before closing time, so they had no issues at all taking care of us.
We both had 2 staff members working on our hands and feet and were laughing and chatting the entire time.
The gentleman who was doing my nails asked me what I wanted. I told him I would like pink and white dip on my fingers. Then he told me that an hombre would look pretty, and pulled out his phone to show me some pics with the pink and white colors. I agreed that was pretty so I said sure go ahead... He starts drilling my nails, and then pulls out the tip set. I looked at him and said, "Oops, wait sir ... I guess I may not have said the right thing, but, I don't want to lengthen them I just want them dipped.". He responds by telling me that dip goes on tips. If I wanted to have my natural length, then he would have to brush on solar nail, I didn't have the option of the dip. By that point I was in the chair and invested... So I said, ok go ahead.
More talking and laughter happened as we were just relaxing. I do believe I zoned out all zen-like due to the amazing pedicure that was happening and not really thinking I would have to focus and micromanage what was going on w my hands.
He asked me quite a few times if I liked what I saw, all before he started filing. For the most part, I knew they weren't done so I just kinda nodded excited to see the end result.
Well... The end result was not what I anticipated. Ya know how sometimes u just gotta wear a set of nails for about 24 hours to let the product settle? Not the case here. Within 24 hours the solar nail has lifted from my cuticle and the sides of my nails. Clearly he didn't drill it close enough to make the edges clean and flush enough with the nail.
I work a VERY demanding job (I have already worked 60 hours as of Thursday this week) and had called a few days ago to schedule an appt to get my nails fixed. Well... I had an appt scheduled but had to reschedule due to pop up priority client calls and couldn't make it in until today.
I have never had to go back to have my nails corrected, so this was a first time experience...
I walked in and the manager recognized me right away (he was the one who was on duty that previous Sunday). He asked me to tell him what I was unhappy with and not only looked at my nails, but also took a picture of them. He then asked me to produce my reciept (no problem) and he took a picture of that. He offered for me to pick out new colors and asked me to please sit at a station while he went to talk to the tech.
The tech came over shortly after to look at my nails. He was immediately defensive, aggressive w holding my hand and "looking" at my nails. He kinda scoffed and said, "I did nothing wrong , this is just how ur nails grow!".
I was taken aback by his curtness and replied, "This is what about 1.5 weeks of nail growth looks like... It's been 3 days. Not to mention that it's chipped here, pulling up here, and not filed properly here, here, and here."
He walked away in a huff while the lady who had done my pedicure was trying to tell me that if I just gave her a moment she would be happy to fix my nails for me. I agreed and sat back down.
Next thing I know, he comes back w his nail kit and says... "You shouldn't have to wait. I will do this now for you."
Ummm, ok... then when he asks me what I wanted I said, "I would like for you to fix this by doing a dip, like I requested the first time." He scoffed again and said, "That means I have to remove all of this and start all over." "I will charge u full price."
At that point I was done. I just stood up and said "I am not going to fight with you. This set was NOT done properly, and I don't have time to go round and round with your hurt feelings. Plain and simple, I just want to leave." I was in complete disgust when I walked out the door and with how willing the manager and the sweet lady who did my pedicure to help were that noone seemed concerned with how he was talking to me nor tried to stop me was surprising.
I do understand that when my friend and I went originally it was the end of the day on first day of Daylight Savings Time. As a mother I also understand working full time and having to rush back and forth for family... BUT I didn't ask for a refund or insist I at least get my $20 tip back from him, I just wanted it made right.
I am highly disappointed and will not return nor recommend this salon. Even my friend who has been a long term consistent customer at this location will not be returning again.
Buyer beware! read more