Made a reservation through booking.com for a pastor visiting our church from out of state. The hotel sent an email canceling the reservation, but did not notify booking.com, which still showed confirmed. The hotel staff said there was nothing they could do and advised to pay $400/night or call booking.com, and the rep had quite the piss poor attitude. Well, that revealed their intention. The rate we reserved was for half the amount. They still have rooms available, and it also showed availability on booking.com, but they wanted to charge a higher rate. Booking.com attempted to call the hotel, no answer. Booking.com attempted to send an email to the hotel, no answer. The least the hotel could have done is cancel the room on their end, which would generate booking.com's processes advising us to rebook but no. The hotel leaves us going in circles with booking.com and trying to find a room at the last minute. The good Lord works in mysterious ways because after reading reviews on this property, it is a blessing that our guest pastor did not check in here. May the establishment get all it deserves. read more

Thoroughly surprised by this venue located in the lovely Village of Cross Keys. From the time you walk into the lobby, you notice the great room, marble floors and cozy waiting area. The staff were all friendly and generous. When we got to our room on the top floor, the king suite was huge compared to the many hotel rooms we've visited. It had vaulted ceilings, a fantastic view of the village shops and marble bathroom. The bed was quite comfortable. We had a fridge (phew) and lots of outlets for charging. Complimentary breakfast was served in the morning offering something for everyone-the meat eater to the vegan. The shops include great restaurants, such as 'Cee Cee's (fantastic!), Nine Tailed Fox and Always ice cream. A lovely experience! read more

My family had the pleasure of staying at Delta hotel Baltimore North from 6/27/26 to 6/29/26. This hotel was awesome. I loved the location. We are from a rural area and it wasn't overwhelming There were several shops and Restaurants that were connected together. You could walk out the hotel side exit to an outdoor mall area. The buildings were connected together there was a covered area you could walk by all of the shops. Plenty of options to eat and shop without moving the car. It was beautiful Free parking was an excellent perk. Parking garage was super nice and had plenty of parking. So grateful for that. There were always carts available to being in your luggage. We were there for my daughter's wedding. Alissa Hanner Front Desk Manager checked us in. She was patient, friendly, and answered all of my questions. My family was coming the next day with my mom who was partially in a wheelchair chair Alissa was on duty that day and placed them in the next room to us. That was So nice and convenient. We all enjoyed the Continental breakfast great assortment of hot and cold food and drinks. Lots of seating. They also have a cooler of food to purchase, drinks (both alcoholic and nonalcoholic), and snacks and it was all very fresh. Thank you so much Alissa Hanner and Marriot for our 2 day home away from home. The room was clean and very nice. Thank you again for a great stay. read more

First off, I want to say that while I have some issues with this hotel, I have nothing but excellent things to say about the staff! To a person, they were warm and friendly, from the folks at check in to housekeeping. Give credit where credit is due -- they were all lovely! Now, onto the hotel itself: LOCATION/ARRIVAL: The hotel is located in the Cross Keys complex, and you will see a sign upon arrival into the complex. After that point there is minimal signage, and all of us had a hard time finding our way: You want to drive left and go around the back of the whole complex. Parking is in the garage or lot -- there was amble there and it was free. BUILDING/ROOM: Listen, the place has good bones -- it was built in the 1960s and the architecture is fun. But the hotel itself is in sore need of a full renovation. Wallpaper is peeling, carpet is outdated, elevator is clearly older, etc. Furniture was clearly on the newer side, but still showing signs of wear. However, bed was clean and decent, and the TV was newer and allowed access to things like Netflix and Pandora, with an easy option to log out anytime (also done automatically after check-out). If you care about views and lighting, ask for a room overlooking the courtyard. OTHER ITEMS: Good wifi. Free parking. Free continental breakfast that went beyond the basics. Restaurant was not open, so you can't get any food onsite beyond the little convenience store (nothing onsite in the complex, either -- you're going to need to get delivery or drive somewhere). Some funky smells in the hallway. Not great soundproofing -- could clearly hear music from the room next door, even over our own TV. BOTTOM LINE: I hope that the new owners of the Cross Keys complex work with Marriott to invest in renovation, open the restaurant, and get more going on in the complex in general. I expect that in 2-5 years this hotel will be a great place to visit and prices will go up significantly. In the meantime, it's a fine place for a night or two for those on a budget looking to be in the area. read more

Easy parking under the hotel in a secure garage. Friendly, smooth check in at the front desk (thank you, Keith!). Our room wasn't quite ready upon arrival so they put us in an accessible room that was, which suits us just fine. This room is so cute with a little alcove, slanted ceiling, very high on one end and sloping down to typical 8' height on the other. Beautiful view of the courtyard with dogwoods in full bloom. The room looks and smells clean and fresh, though there is certainly noticeable wear and tear from the years of use - carpet, trim and decor are somewhat dated. The little dresser looks like an antique. Everything's great w our stay this far. We're expecting a quiet night and an early morning since we are in town for a funeral. We heard about some Chinese food we can get takeout around the corner and I'm happy about that eventuality. read more

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Stayed for four nights, huge rooms, king bed, no mini fridge, one of the oldest elevators I've ever seen, sweet staff, cafe nearby open 8-3, otherwise no restaurant or bar at this time, two free water bottles, desk is in a nice location for video calls, ice machine is broken on my floor, covered garage parking is convenient read more

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Well worn hotel but clean and friendly. We were visiting town and trying to avoid the high cost of downtown hotels. As Marriott members, this place popped up as an option. I do recommend it, but be prepared for a significant lack of services. They no longer have a restaurant. And there are no restaurants within walking distance. So you will definitely need a car or be prepared to order some kind of delivery for a meal. When we visited, they had only one working elevator, which was very inconvenient. I eventually found a set of stairs that would work, but the first try got me stuck within a fenced area at the pool and no way to get back inside! All in all, it's a good value. Just be prepared for the remoteness. The rooms are clean, but the elevator situation knocked this review down from a 4 to a 3 read more

I spent a night at this Delta Hotel by Marriott a few weeks back when I was in Baltimore doing a school visit. The school took care of the booking and paid for my room, so all I had to do was show up and sleep. I think the hotel was in a suburban part of Baltimore, about twenty minutes north of downtown. It was kind of tucked away in a large complex, slightly hard to find, judging from my Lyft drivers. I guess it's a business hotel for this part of Baltimore, plain and functional. Desk service was friendly and efficient. My room was spacious but I wouldn't describe it as nice. The bed and bathroom were both okay, but there was a used floss pick on the bathroom floor. I'm not a clean freak or anything, but that did not inspire confidence. Anyway, my stay was otherwise fine, quiet and uneventful. I wouldn't go out of my way to visit this random Delta Hotel again, but it served its purpose, providing a reasonably comfortable, convenient place to sleep. read more

Great room! Nice, quiet location. Great parking areas. Full hot breakfast in the A.M. Right off I-83. Front staff extremely pleasant! They accomodated us when we arrived early. Really good choice to stay here! read more

Good location for me just for 1 night. Free parking on site. Easy check in. Breakfast was okay, pretty good. Lobby & bar area is nice. Front desk staff very nice. Elevators are old and floor indicators don't light up so you have no clue what floor you're about to get off on. Hallway had strong smell of weed. Rooms are badly in need of renovations. Looks like framed picture had been ripped off wall in the bathroom, holes still there where it had been hung. Room was way too hot and no matter what we did with thermostat the room temp remained at 71 degrees! Needs to be renovated to get it up to Marriott standards. They never emailed me a receipt as they said they would. read more

Hi, After bringing up our luggage and organizing our stuff around the room, we went to bed and found BED BUGS. Management REFUSED to accommodate us in any way. Even worse, they knew the room was infested and STILL gave it to us. The check in girl told us that a group of gypsies had rented the room and left it with bed bugs. Additionally, that the hotel was not making money and needed to rent the room for profit. We had to contact Marriot's headquarters and after an hour of waiting in the lobby, in our pajamas and with our suitcases, they found us another hotel about 20 minutes away. We were there with a wedding party that was taking place the next day, so you could just imagine the frustration that we felt. THE ONLY compensation that management offered was "complimentary quarters so we could use the dryer to kill the bed bugs." read more

I stayed at the Delta on the second weekend of July 2023. The parking lot was under construction so I understand the confusion on finding a place to park. There is a garage and a lot. The lobby has a door that enters a strip mall which can make navigating a bit difficult. I found the receptionist was not too friendly or in any way eager to volunteer information to make my stay easier. The a/c in my room wasn't working. At first the maintenance employee came to reset it. Then the front desk called to change my room, which I find should have been done in the first place. The bed was comfortable. The room and hotel were clean. The location of the hotel is easy to get to, pretty much off 95. The continental breakfast was efficient. read more

I travel regularly for work, I have never done a comment on hotels because they are hit or miss. This hotel in particular should not be chosen for your lodging. My experience is horrible to say the least. The bed is awful broken in the middle I rolled into the middle every night. For 2 straight days I was woken up by banging and construction at 7AM. When I called the front desk the fault was mine that I did not call to move rooms. That is how I was treated. WHERE WOULD YOU LIKE ME TO GO??? I think the fault is that you should not book the room in the area of construction. I did not know the area / vicinity walls of the building was under construction. The shopping mall, yes obviously . I stated regardless of the area this is a hotel people come here to sleep and not be woken up at 7am with construction. They should have the decency to begin at 9 to give people a chance to wake up. NEVER AGAIN will I be staying here read more

This hotel will MAKE a reservation but will not HOLD a reservation. We made a "confirmed" reservation on June 1, 2021 for 3 rooms at this neighborhood hotel for our family reunion in mid-September. When we heard that one couple had trouble getting the room we had reserved, we called them today and were told that ALL RESERVATIONS from this weekend on to the end of the year have been CANCELLED because there is another client they like better who has taken all the rooms. They were going to "reach out" to us to book us in hotels that are a million miles away (with no compensation for the incredible inconvenience). However, I note that WE had to call THEM to find out- they did not call us. The moral of the story is to not count on actually GETTING the room you reserve at this hotel. You will be left stranded. read more

Delta Marriott canceled our reservation fewer than 2 weeks before a long planned trip to visit family in the neighborhood. They were unapologetic and completely unhelpful, only offering to "try" to book us 10 miles away (with no car) and said they could not even guarantee the same rate! What is the point of a reservation? Do not book with them. read more

This place looked great!... several years ago (I assume). It's a bit tired. Some parts of the room appear to be old and unable to be fully cleaned anymore,,. I hope, otherwise, it's just not clean. And I wasn't exactly impressed with the towels that have been washed several hundred times so that they're frayed. It's in an unusual location - - embedded into a shopping 'village'. The staff is pleasant, welcoming and helpful. read more

no place to eat even for breakfast. cant return here until restautant reopens. too bad

COVID-19 EXPERIENCE: we stayed at this hotel for a small socially distant wedding. While the staff were incredibly nice the hotel was FILTHY. I mean filthy. We had to move rooms twice until they sent someone into the room to actually clean it. It was caked in dust everywhere. The headboards and above our pillows were piled high with dust. A few others in our party also had to switch rooms. In fact when my fiancé went to the front desk to speak to them it appeared the stranger behind him was at the desk asking for another room as well. On the last night an entirely different party had to switch rooms at 1:30 in the morning due to a bug problem. See pictures for cleanliness. The hotel also did not provide sanitary disinfectant wipes in each room as the website had mentioned. They also weren't doing housekeeping in the middle of your stay and we were told to call for extra towels. We called for extra towels waited 45 minutes, called again and never received towels. We couldn't have felt less clean or safe in a hotel where we were supposed to feel ok traveling for the first time during this entire pandemic. Overall would NEVER stay here again. read more

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Nice spot, free parking in a parking deck, which helped during the snowy weather. Staff was nice.

This is by FAR the best value for a hotel. Staff was friendly. Rooms were clean. Very local to the stadiums where we were going. Breakfast was excellent. Had a breakfast burrito w/ bacon and it was awesome! Way beyond my expectations. Would definitely recommend! read more