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Delta Air Lines

2.4 (118 reviews)

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Delta Air Lines Flight DL 675 on September 12, 2024. Atlanta (ATL) to Portland (PDX). View from Seat 14B on a Boeing B737-900ER. No ESPN!
Daniel B.

We had no issues flying Delta Air Lines between Portland International Airport (PDX) and Hartsfield-Jackson Atlanta International Airport (ATL). All flights were on time or earlier and the plane rides themselves were smooth and comfortable. This is a standard I've come to expect from Delta. Outbound, I flew on a Boeing 737-900ER. "ER" stands for extended range. On a Thursday, the plane departed the gate at Hartsfield at 11:13 AM ET (2 minutes early) and arrived at the gate in Portland at 1:02 PM PT (13 minutes early). It took 4 hours 49 minutes, gate to gate (flight time plus taxi time at both airports). Inbound, we flew on an Airbus A321neo. "neo" stands for new engine option. On a Sunday, the plane departed the gate in Portland at 11:49 AM PT (on time) and arrived at the gate at Hartsfield at 7:37 PM ET (on time). It took 4 hours 48 minutes, gate to gate. Roundtrip, the flights cost a total of $906.95 for Delta "Main Cabin." Outbound, I sat in Row 14. Inbound, Row 18. The main advantages of booking Main Cabin are: (1) you get to select your seat, (2) no change fees, and (3) you receive an eCredit if you have to cancel your flight. I booked 70 days in advance. In Portland, we took advantage of Delta Sky Club, which is located nearest Gate D7. At PDX, there's only one Delta Sky Club. It was good. You can read my review of it here: https://www.yelp.com/biz/delta-sky-club-portland Onboard, the food, drink, seatback screen and entertainment, "free" Wi-Fi, and customer service were all good. Again, this is a standard I've come to expect from Delta. Currently, I think Delta is the best among the big three US airlines. United is second and American is third, by clear margins. I really enjoy the live TV and free Wi-Fi (sometimes spotty, but mostly useable) on Delta flights. Something I learned within the past year is you can now SMS-text while in the air. Previously, I could only send messages via Google Chat, Facebook Messenger, and WhatsApp. Now, you can text via SMS (and RCS) after connecting to the in-flight Wi-Fi.

Rejection of reimbursement
Melanie H.

Honor Vouchers!!!! Don't give out Hotel Vouchers by your attendants and then later charge them for the room. Then reject my request for reimbursement. I have tried customer service several times. Only to be told to resubmit reimbursement request. I Have , over and over and rejection after rejection. Was it tactic to make your customers feel a false security when you cancel flights. Prevents having an angry client? Well I had told them oh well I'll nap at airport. " No , no I'm emailing you an electronic voucher for a free hotel".

Brett J.

I fly quite a bit and these days, since moving to the Atlanta area 2 years ago, I fly with delta. In general flying delta has been a good experience. Mostly on time, flights to everywhere, easy ap to use, nice airplanes, safe flights and so on. Have there been problems... sure there have been a few, but I'd say mostly... everything has been good. In the past I have flown on many other airlines... and I'd say Delta has them all beat for sure.

Robert S.

I am a big fan of Delta Airlines. In Portland, Delta shares Concourse D with Air Canada, Condor Frontier, Hawaiian, Icelandair, Spirit, Virgin America, and Volaris. The largest carrier at PDX is Alaska Air, but Delta does have several flights in/out of PDX....for example, Atlanta, Salt Lake City, Seattle, Detroit, Minneapolis, Los Angeles, New York, even Amsterdam. The gates are very neatly designed.

And people wonder why I always choose a window seat...  sunset anyone?
Jen M.

While I've lived in Portland for the last 14 years, I'm originally from Atlanta. So whenever I fly back to Georgia to visit my family, I ALWAYS fly Delta. Why, you might ask? Let me give you a few reasons... First and foremost, ATL Hartsfield-Jackson Airport was my home base for more business trips and vacations than I could possibly count, and given that it's also the Delta hub, I have more experience flying with Delta than any other airline... period. But it's not about me simply filling my comfort level quota; I genuinely enjoy flying with Delta. Now I'll admit, it was certainly a lot MORE enjoyable back in the days when I was able to take advantage of all the extra perks that come along with having Platinum Medallion status, which I maintained with all my frequent business travel. But even with those days in the past, it's still an enjoyable experience nonetheless. ;) Secondly, Delta offers multiple non-stop flights between Portland and Atlanta every day. And given that I have to make that cross country jaunt a minimum of 2x each year, that is an invaluable benefit. Especially when you factor in the 3 hour time change on a roughly 5 hour direct flight. If you naively decide to go with another airline who's itinerary includes one (or more) layovers, you can go ahead and write off two entire days of your trip spent on nothing but travel. Not to mention the insane jet lag you'll be recovering from after.Trust me, I learned this lesson the hard way, and I didn't need to be taught twice. So Delta for the win on this one. Thirdly... what else can I say? They're Delta! Sure, they experience the same ups and downs (pun definitely intended) as any other airline. But they're still here, each and every day, and they always will be. They continue to show up regardless of what new challenge or obstacle life decides to throw at all of us. And in a world filled with so much uncertainty, I'm not sure about you, but I would gladly welcome a dose of reliability in my life. In conclusion... It appears that "Delta really does love to fly, and it shows!"* *If you weren't yet living, or didn't grow up in the 80's or the 90's, that last comment probably made zero sense whatsoever. But I bet if you go ask Siri, Alexa or Google, you'll be able to figure it out. ;)

Jeff M.

I have SO much negative to wright. Yet I ill just touch on the fringes. 1. It took 11 hours to fly from Las Vegas to Portland OR. 2 My app stopped working. 3. While working, I stayed on hold for 97 minutes to get information about my next ticket. No one answered. 4 i arrived 3 hours early m, just to make sure I had a ticket. My app didn't recognize me, the kiosk didn't recognize me, then I stood in line with NO baggage to check for 56 minutes. No "Thank you", no"I am sorry" NOTHING. What the heck?

Ron W.

My first flight from Portland Oregon to Utah was great we left on time and it was a smooth ride. Now my flight from Utah was like an hour late and my seat wouldn't recline and I was supposed to be in a seat with more room 17C, the only good thing about that flight was the cookies.

Delta's new marketing term for "Delayed"  :-)
Jack G.

Excellent Delta experience today. The only issue was the 30 minute bag check line. Pleasant staff and timely departure.

Andrew S.

Delta does have a strong presence at the Portland Airport. It's not considered a major hub for Delta but the airlines competes with Alaska and Southwest for customers who are headed to the west coast or flying along the western United States. Employees are pleasant and courteous on a weekday morning. The only issue was the poor speaker system that you could not hear the boarding instructions clearly.

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Review Highlights - Delta Air Lines

They promoted social distancing, cleaned the plane prior to boarding, gave out wipes, had the middle seat empty and gave snack bags.

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Portland International Airport - PDX - United Airlines, check-in  10/5/25

Portland International Airport - PDX

4.3(2.6k reviews)
0.0 mi

The airport is extremely better now with the updates. The location feels cleaner, more organized,…read moreand the staff are more helpful! There are lots of nice places to shop and eat which makes it super nice!

My wife, mother-in-law, and I had the opportunity to travel through the Portland International…read moreAirport for a quick sightseeing trip in Spring of 2026. We got to see the beauty of the massive airport expansion that completed in 2024, along with the friendly kindness of the employees. I now understand why PDX is ranked the best airport in America. It's been over 20 years since I last visited Portland (not counting the Amtrak that we took from LA to SEA), so the airport was very new to me. We need wheelchair assistance when traveling with Mom, and an assistant was waiting for us at the jet bridge. He took us through the parking garage to the nearby car rental building. Definitely walkable but busy: later we learned that there is an underground, heated tunnel between the building and airport terminal. What really interested me about the airport was how everything was connected. It consists of only one terminal, split into two sides: North and South (each with its own security checkpoint); four concourses (A-D), with Concourse B and C on the south end. All concourses are connected via airside corridors (no need for intra-airport train or shuttles), with some having moving walkways. There are a total of 60 gates. We got to experience the airport a lot more on our way back to LAX. Dropping off our rental car was easy (actually got someone to acknowledge our return of the car, which isn't common anymore at airport returns). There is no rental shuttle, so asked the nice Dollar attendant, who then called Delta to ask for wheelchair assistance (she needed to know the name and flight number). In about 15 minutes, Curtis came by and took Mom to the various stops, with my wife and I tagging along. Like at other airports, a good attendant can greatly simplify the navigation of an airport, especially through the security lines. We needed to check one bag (had bought some craft beer to bring back), and Curtis waited patiently while I interacted with the super nice Delta agent. While waiting, my wife told me later that Curtis had been like a tour guide, explaining the airport expansion, especially the iconic wood ceiling in the main hall. North Security was next. Security has all the newest processes, including TSA touchless ID, which meant we didn't need to show our IDs or boarding passes. We were flying out of Concourse D, so went to the Escape Lounge in the Concourse. That's where Curtis left us, letting us know that he would leave the wheelchair in case we would later need it. On our return flight, we had a chance to interact with A LOT of workers from the airport, and EVERYONE was genuinely talkative and pleasant. I'm sure it has something to do with that it was a Saturday, but as we talked to Curtis, he stated that most folks at PDX were like that. Of course, a modern destination airport has to have affordable light rail connections, with connections into the heart of the city. Portland has this route running every 15 minutes, costing $2.80 for a 40 minute ride. Will visit downtown Portland via rail next time.

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Portland International Airport - PDX - 12/21/24  C Concourse

12/21/24 C Concourse

Portland International Airport - PDX - 12/21/24 First phase of renovation completed 8/14/24

12/21/24 First phase of renovation completed 8/14/24

Portland International Airport - PDX - 10/26/2024 - The airport does look pretty incredible. Too bad PDX has zero customer service to go with it.

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10/26/2024 - The airport does look pretty incredible. Too bad PDX has zero customer service to go with it.

Alaska Airlines

Alaska Airlines

2.8(564 reviews)
0.0 mi

On time flight, friendly service and an unexpected upgrade to first class made my experience with…read moreAlaska an excellent one. I normally fly out of Seattle but my experience at PDX was terrific.

Disappointing Gate Experience at SNA…read more Frequent business traveler here. Alaska Airlines seriously dropped the ball at John Wayne Airport (SNA) on Flight 750 (1/16/26). First, credit where it's due: the ticket agent was great -- professional, patient, and actually tried to help. He took time to call and verify whether my bag could be checked and handled the situation appropriately. The gate agent, however, was the complete opposite. I cleared TSA with no issues and arrived at the gate while boarding was still in progress. I politely asked to gate-check my bag. Instead of assistance, I was met with hostility and accusations. I was questioned about whether TSA had "let me through with that bag," told I might need to be rebooked despite being checked in, and spoken to in a dismissive, condescending tone. When I mentioned I had a meeting to get to, I was cut off and told, "You need to be on time. It's not our fault you are late." When I explained I arrived at ticketing about 55 minutes prior, I was essentially called a liar. In the end, the bag was checked and I was allowed to board -- proving this never needed to escalate. To top it off, I was told the incident would be "documented on my account," as if I had done something wrong by following instructions and arriving at the gate during boarding. Unnecessary attitude, poor customer service, and zero accountability. I travel for work and will be choosing other airlines going forward.

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Alaska Airlines - Taking our Grands home.

Taking our Grands home.

Alaska Airlines - These little planes! Argh!

These little planes! Argh!

Alaska Airlines - Stunning Alaska Airlines counter at PDX.

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Stunning Alaska Airlines counter at PDX.

Spirit Airlines - The wing of a spirit airplane outside while I sit inside the airport for hours on end waiting for it to be repaired.

Spirit Airlines

1.4(392 reviews)
0.1 miNortheast Portland

Flown Spirit a few times, it's been decent. You get what you pay for with this airline. No space,…read moreno internet, no snacks, nothing. $200 for an uncomfortable chair but on short flights, it's fine. Currently stranded on a spirit airplane. Flight was at 11:30 but we are delayed because of mechanical issues. They said "we need to replace a panel shouldn't be long." Now it's "extensive repairs" and we are delayed on the plane until further notice. It's the 4th of July, we all want to be with our friends and family, drinking beers celebrating America. At least give us complimentary drinks and snacks. People love free shit and it makes us feel better about the situation. It's a hard pass from me to fly spirit again, in the land of the free, ain't nothing free on spirit. Not very American of them. God bless and pray we get out of this mess!

They are cheap but when it comes to customer service they are horrible…read more My flight got delayed because of maintenance of the plane. So I ended up having to set around for another 4 hours. So I ask the customer service if they could not charge me for a carry on and the guy was very uninformed of the policy. He had to call his supervisor which wasn't help. They wouldn't give me fry carry on after they made me wait for another 4 hours. $79 for a carry on. What a rip. Honestly I'd rather pay more to another airline who would be more Considerate about my situation. This is the second time this kind of stuff has happened to me. My flights is from Las Vegas NV to Portland.

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Spirit Airlines - Duct tape holding unusable tray table.  Saw about 5 similarly taped tray tables in the few rows around me.  Nice.

Duct tape holding unusable tray table. Saw about 5 similarly taped tray tables in the few rows around me. Nice.

Spirit Airlines - Be aware if baggage fees!

Be aware if baggage fees!

Spirit Airlines

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United Airlines - 10/5/25

United Airlines

1.7(165 reviews)
0.0 mi

I've been flying United since 1990. I have been around for several remodel of the Clubs around the…read morecountry. The Club isn't in a high market area, it's Portland. From all the data I've collected this is one of the better Clubs. The staff is very nice and helpful. The food is above par from a couple of years ago. Must have changed cooks, it's actually seasoned now. I have been in the Club every month this year and have no complaints.

GETTING HERE: This…read moreis the United Airlines hub at Portland International Airport. REVIEW: OK, I debated about what I wanted to write here. I am not a very frequent flyer and this was my very first time flying UA! Did I have high expectations of how I would be treated? Not really. I mean, it's 2025 post-shutdown. I get it. Things are different and it (people) will never be as it once was. It's challenging to write a fair review because each day c/would be different from the next, depending on who's working where. I will focus on the flight crew as I was traveling from PDX to SFO, and also the staff at the check in when I entered the airport. But, this flight and entire experience sucked rocks. The staff at the front counter (upon entering the airport) were rude and so flat. Their affect was non-existent. I had ^no doubt about how much they hated their job and hated being there. I also hate being made to feel that I am a bother to them! But, I digress. Was flying to SFO and was notified that my connecting flight was ^boarding and we still hadn't deplaned! What the crap? I found a crew member and explained the situation I was in. The attendant could ^not care less. He made a lame attempt to "call someone" but then informed me to talk to the gate agent when we finally deplaned. I ran to the first employee I saw she was being hounded by tons of people. I was in a panic (rightfully so) and wasn't sure which way was up. I don't fly SFO if at all, but I knew that I was 15 minutes (walking) from where my flight was currently boarding. Two pilots were around and told me to "just go" and that I would be sure to make it. I ran so hard across the SFO airport as if my life depended on it. Because it did. If I missed that connection it would have been disastrous. As I was running for my life, I saw the "Club United" office area. I ran inside, fully knowing no one cares and no one would help me, especially since I was not (and never will be!) a club member. The first thing I said to the older ladies was, "I am not a member but I will join right now, will you please help me?" The one older lady began to help, and asked me for my confirmation number, but no soon as she began to do this, the other one yelled to me, "You're wasting time. Just get to your gate". Long story longer, I barely made it to my connecting flight. When I explained to that staff member what had happened to me, from the plane landing from PDX to SFO, and all the details post, he apologized and said, "Oh, that's not what's supposed to happen". NO REALLY. He should have offered me a perk or something for my grief and anxiety on how the UA staff treated me. Meh. Fly at your own risk with them. Probably will not ever fly with them again, #SorryNotSorry.

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United Airlines
United Airlines - 10/5/25

10/5/25

United Airlines - United is bragging about being able to ride with covid.

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United is bragging about being able to ride with covid.

Condor - What layovers are for

Condor

1.4(20 reviews)
0.1 mi

Adding a star because I would have had to pay hundreds more to go overseas using Lufthansa or Delta…read moreand KLM (greedy!). Also, Delta had removed some of their nonstop to Europe flights at the time including Amsterdam, and their alternatives were pretty bad, this was the best option. I was initially glad I discovered this airline. This was one of three legs I was traveling, 10.5 hours of fun on this leg alone lol. So prior to traveling, Condor switched my inbound flight. What they did was remove my flight all together and merge me into an existing flight that cost $40 less. I knew this because I had debated a long time if I wanted to pay $40 extra, or save money for an additional 2 hours to my existing 2 hour layover. I decided I would, and yet they refused to refund me for downgrading my flight when mine was removed from their itinerary! When I was on their website, a 50% off luggage coupon popped up. I screenshot it immediately before it went away. But there was no place to put a promo code for luggage online. So I called them. They said it can only be done in person. Guess what happened when I tried in person? They denied me saying it should have been done prior to arriving at the airport. I called Condor on the spot and they said it had to be in person, they heard this call but, said they could not. Yes they could. Instead of charging me $120 each way, charge me $60. It was so frustrating what they did to me! The food was not good, yet people all around me ate like this was the best meal ever! But apparently there are 2 more levels of food quality above the cheapest option, I didn't select those so I guess that's on me because I put saving over food quality. One of the flight attendants did something shady. I have the utmost respect and appreciation for flight staff, especially during the pandemic. But that doesn't make it OK to do what she did.... So as soon as I boarded, everyone went to seats that were not their own. This resulted in a dozen people all around me, with 3 seats to themselves. THREE! I on the other hand waited till everyone was seated to see what, if anything, was available. Everyone else that didn't have 3 seats, had 2 seats to themselves. Myself and the person next to me were the only 2 people who had NO extra seat. I asked one of the flight attendants if I may move to a particular open area in the back so I may lay down for this 10.5 hour flight. She said it was OK, it was the upper left back side of the cabin. As soon as I sat down, I got scolded and was made to go back to my seat by another FA who didn't care I was given permission, she said those seats were for them. There were 3 FA's in 2nd class, but she was protecting NINE seats in the back!? Nor do they all break at the same time. Halfway through the flight, I actually saw a passenger sprawled out in the back 3 middle seats that everyone knows is for the staffs personal belongings, which were there earlier. No one took issue with that, not sure how she managed that, but the 9 seats that normally aren't all for staff was somehow an issue. It was a long flight home for me my friends.... When I mentioned this to the airline, they just said I should have bought more seats. Yeah, because the 3 seat people all bought their extra seats....NOT! They even said, maybe they all bought that many seats. Yeah ummmm....No lol. I even spoke with 2 of them and they just boasted about their abilities to grab seats fast, these were not their assigned seats. The following year my parents used Condor for the exact same flight. My dad had paid an extra $120 each way for mom to be in the emergency exit. Well, coming back she didn't get it. They gave it to someone else and had assigned her ANOTHER tiny seat! They would not listen to my dad and later customer service also did not care, saying they only paid to select a seat, but not that particular seat. Not. True. The other seats were less expensive. They would never pay extra solely to choose a specific seat in 2nd class since they're all the same, if it was not an emergency seat with more leg room. Charging extra for choosing a seat in second class is such nickel and diming.

I attempted to book a flight on Condor's website. After going through the entire process, I…read morereceived an error message in the end saying the flight could not be booked. Due to a glitch in their system, despite not issuing a ticket, Condor charged my credit card. Days later Condor reversed the erroneous credit card charge, but at a lower dollar amount due to EUR/USD exchange rate fluctuations. Since this was a case where Condor never should have charged my credit card to begin with, I should not have to be responsible for an exchange rate difference resulting from Condor's error. Condor's customer service was very flippant about the issue and also refused to provide information to the credit card issuer after I filed a claim.

Photos
Condor - Condors wing! Proving I flew them lol.

Condors wing! Proving I flew them lol.

Condor - The line has not moved in the last ten minutes...

The line has not moved in the last ten minutes...

Condor - Condors wing! Proving I flew them lol.

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Condors wing! Proving I flew them lol.

Air Canada

Air Canada

1.6(34 reviews)
0.0 mi

Usually when I fly to Canada, it's a direct experience. When booking kinda sorta last minute, a…read morelayover in Seattle or Portland happens. And unfortunately it was a hot, hot mess at the Air Canada gates yesterday. Travel delays are totally normal and expected. I try not to freak out about it since it's beyond my span of control. It's also not as bad when the airline employees are transparent about the situation. However, when everyone working at the gate has no clue what's going on and tells you that much, it's a little concerning. As was the case yesterday with multiple delays as well as canceled flights, the attendant in uniform I spoke with told me straight up, "I don't know what's happening over here, ask him." (pointing to a man in a safety vest running interference with other customers). Ooookay. So that's how it's gonna be. Buckle up, Buttercup. It's going to be a bumpy ride! Even more concerning was the travelers whose flight was canceled not once, not twice, but three times over the span of 36 hours at PDX. They were telling their story to anyone who'd listen while we waited for our 2+ hour delay into Vancouver. At that point, they should've just rented a car and driven to Canada... it would've taken less time. Luckily I'm flying back to the States direct on United. No long layovers on the way home.

First air canada flight I ever took- window was literally coming out of the cabin wall (see picture…read morebelow) and I had to push it back in each time we hit any bumps. Then Air canada lost my luggage- I returned to the airport to pick it up and NO ONE WAS THERE though they said they would be. Phone line also wasn't working due to high call volume. General costumer service at the airport said I would have to wait another two hours till staff returned to speak with someone. Will not be flying with Air Canada again.

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Air Canada
Air Canada - Air Canada, eh!

Air Canada, eh!

Air Canada - Lines

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Lines

Delta Air Lines - airlines - Updated May 2026

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