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Portland, OR

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Delta Air Lines

2.3 (119 reviews)

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Delta Air Lines Flight DL 675 on September 12, 2024. Atlanta (ATL) to Portland (PDX). View from Seat 14B on a Boeing B737-900ER. No ESPN!
Daniel B.

We had no issues flying Delta Air Lines between Portland International Airport (PDX) and Hartsfield-Jackson Atlanta International Airport (ATL). All flights were on time or earlier and the plane rides themselves were smooth and comfortable. This is a standard I've come to expect from Delta. Outbound, I flew on a Boeing 737-900ER. "ER" stands for extended range. On a Thursday, the plane departed the gate at Hartsfield at 11:13 AM ET (2 minutes early) and arrived at the gate in Portland at 1:02 PM PT (13 minutes early). It took 4 hours 49 minutes, gate to gate (flight time plus taxi time at both airports). Inbound, we flew on an Airbus A321neo. "neo" stands for new engine option. On a Sunday, the plane departed the gate in Portland at 11:49 AM PT (on time) and arrived at the gate at Hartsfield at 7:37 PM ET (on time). It took 4 hours 48 minutes, gate to gate. Roundtrip, the flights cost a total of $906.95 for Delta "Main Cabin." Outbound, I sat in Row 14. Inbound, Row 18. The main advantages of booking Main Cabin are: (1) you get to select your seat, (2) no change fees, and (3) you receive an eCredit if you have to cancel your flight. I booked 70 days in advance. In Portland, we took advantage of Delta Sky Club, which is located nearest Gate D7. At PDX, there's only one Delta Sky Club. It was good. You can read my review of it here: https://www.yelp.com/biz/delta-sky-club-portland Onboard, the food, drink, seatback screen and entertainment, "free" Wi-Fi, and customer service were all good. Again, this is a standard I've come to expect from Delta. Currently, I think Delta is the best among the big three US airlines. United is second and American is third, by clear margins. I really enjoy the live TV and free Wi-Fi (sometimes spotty, but mostly useable) on Delta flights. Something I learned within the past year is you can now SMS-text while in the air. Previously, I could only send messages via Google Chat, Facebook Messenger, and WhatsApp. Now, you can text via SMS (and RCS) after connecting to the in-flight Wi-Fi.

Brett J.

I fly quite a bit and these days, since moving to the Atlanta area 2 years ago, I fly with delta. In general flying delta has been a good experience. Mostly on time, flights to everywhere, easy ap to use, nice airplanes, safe flights and so on. Have there been problems... sure there have been a few, but I'd say mostly... everything has been good. In the past I have flown on many other airlines... and I'd say Delta has them all beat for sure.

Rejection of reimbursement
Melanie H.

Honor Vouchers!!!! Don't give out Hotel Vouchers by your attendants and then later charge them for the room. Then reject my request for reimbursement. I have tried customer service several times. Only to be told to resubmit reimbursement request. I Have , over and over and rejection after rejection. Was it tactic to make your customers feel a false security when you cancel flights. Prevents having an angry client? Well I had told them oh well I'll nap at airport. " No , no I'm emailing you an electronic voucher for a free hotel".

Robert S.

I am a big fan of Delta Airlines. In Portland, Delta shares Concourse D with Air Canada, Condor Frontier, Hawaiian, Icelandair, Spirit, Virgin America, and Volaris. The largest carrier at PDX is Alaska Air, but Delta does have several flights in/out of PDX....for example, Atlanta, Salt Lake City, Seattle, Detroit, Minneapolis, Los Angeles, New York, even Amsterdam. The gates are very neatly designed.

And people wonder why I always choose a window seat...  sunset anyone?
Jen M.

While I've lived in Portland for the last 14 years, I'm originally from Atlanta. So whenever I fly back to Georgia to visit my family, I ALWAYS fly Delta. Why, you might ask? Let me give you a few reasons... First and foremost, ATL Hartsfield-Jackson Airport was my home base for more business trips and vacations than I could possibly count, and given that it's also the Delta hub, I have more experience flying with Delta than any other airline... period. But it's not about me simply filling my comfort level quota; I genuinely enjoy flying with Delta. Now I'll admit, it was certainly a lot MORE enjoyable back in the days when I was able to take advantage of all the extra perks that come along with having Platinum Medallion status, which I maintained with all my frequent business travel. But even with those days in the past, it's still an enjoyable experience nonetheless. ;) Secondly, Delta offers multiple non-stop flights between Portland and Atlanta every day. And given that I have to make that cross country jaunt a minimum of 2x each year, that is an invaluable benefit. Especially when you factor in the 3 hour time change on a roughly 5 hour direct flight. If you naively decide to go with another airline who's itinerary includes one (or more) layovers, you can go ahead and write off two entire days of your trip spent on nothing but travel. Not to mention the insane jet lag you'll be recovering from after.Trust me, I learned this lesson the hard way, and I didn't need to be taught twice. So Delta for the win on this one. Thirdly... what else can I say? They're Delta! Sure, they experience the same ups and downs (pun definitely intended) as any other airline. But they're still here, each and every day, and they always will be. They continue to show up regardless of what new challenge or obstacle life decides to throw at all of us. And in a world filled with so much uncertainty, I'm not sure about you, but I would gladly welcome a dose of reliability in my life. In conclusion... It appears that "Delta really does love to fly, and it shows!"* *If you weren't yet living, or didn't grow up in the 80's or the 90's, that last comment probably made zero sense whatsoever. But I bet if you go ask Siri, Alexa or Google, you'll be able to figure it out. ;)

Jeff M.

I have SO much negative to wright. Yet I ill just touch on the fringes. 1. It took 11 hours to fly from Las Vegas to Portland OR. 2 My app stopped working. 3. While working, I stayed on hold for 97 minutes to get information about my next ticket. No one answered. 4 i arrived 3 hours early m, just to make sure I had a ticket. My app didn't recognize me, the kiosk didn't recognize me, then I stood in line with NO baggage to check for 56 minutes. No "Thank you", no"I am sorry" NOTHING. What the heck?

Ron W.

My first flight from Portland Oregon to Utah was great we left on time and it was a smooth ride. Now my flight from Utah was like an hour late and my seat wouldn't recline and I was supposed to be in a seat with more room 17C, the only good thing about that flight was the cookies.

Delta's new marketing term for "Delayed"  :-)
Jack G.

Excellent Delta experience today. The only issue was the 30 minute bag check line. Pleasant staff and timely departure.

Bill D.

I cannot believe I'm giving Delta a 4 Star. People were helpful, planes were pretty clean and people at the gates were helpful. Planes were all on time and I had as much room as the other airlines I had flown recently (one based in Seattle, the other in Chicago). Anymore, I will not shy away from Delta and hope they keep it up.

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Review Highlights - Delta Air Lines

“They promoted social distancing, cleaned the plane prior to boarding, gave out wipes, had the middle seat empty and gave snack bags.”

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Portland International Airport - PDX - United Airlines, check-in  10/5/25

Portland International Airport - PDX

4.3(2.6k reviews)
0.0 mi

Those of us that are fortunate enough to have PDX as our airport (launching point), are so spoiled!…read more PDX is clean, so clean and smells like wood! It also features an iconic carpet, a piano player, live plants, plenty of light, color, art, a wide variety of quality shops, terrific places to eat and much more! And get this; *NO price gouging and NO tax! Shhhh, there is also a speakeasy. The TSA agents here seem to like their positions and it shows, as they are friendly and helpful. I love it here! :-)

Revisiting PNW airports on an "in and out" basis - OUT - (2 of 2)…read more This is a lauded airport, but it must be remembered that Portland International Airport (PDX) does not have the sort of pressure in terms of flights and passenger volume that the main city and airport (SEA) in the region has. Its layout is very sensible and almost intuitive. One of its strongest assets is that the light rail connection practically goes to its front door. The terminal scheme at PDX could best be described as a big "H." The crossbar is where the main terminal and its functions such as ticketing, security, and typical merchants and administrative offices are located. The legs of the "H" on both sides of the main terminal have runway systems at their sides, making them parallel and able to be used simultaneously. Going into the airport, the concourses on the left side (to the south) are B and C. On the right side (to the north) are D and E. The B concourse telescopes a little farther back to make for a small A concourse for commuter flights operated with smaller aircraft. Since one can go through security on either of the two sides of the main terminal, there is a connector between the C and D concourses allowing the passenger to move to the correct side of the airport for their flight. Most of the work to improve PDX and make it a 5-star event has been in the center of the physical plant. The main terminal has been modernized and the check-in counters are the shorter ones perpendicular to the facade and access road. What used to be primarily the parking structure has been lengthened outward and now includes the rental cars organized by brand on various parking decks. A consolidated rental car center for all the brands is now located at ground level halfway through this structure. All of this big structure's functions then use a very wide underground spine to reach the main terminal, after crossing the access road in a long pathway underneath it, and featuring PDX's trademark carpeting! Personnel encountered at PDX are routinely pleasant. The airport is very clean. Partly owing to its quirky carpeting and interior vibe seemingly blending American and Nordic sensibilities, it's comfortable like an old shoe. Restrooms and food options are sensibly interspersed within. (I will not comment on the pricing for some of the food options.) In the longer concourses, there are some segments with moving walkways. It appears that international flights use gates toward the end of the D concourse. The transit options to get here are one of the airport's strong points. One of the main MAX light rail lines has its terminus here at the airport. Given that there are now various MAX lines, one can practically mix and match them to get here ... and that doesn't even include quirky old school heavy rail WES commuter trains to and from Wilsonville! As you can see, all the boxes are checked. PDX is a very sensible airport that is easy to use.

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Portland International Airport - PDX - Exit to Baggage Claim

Exit to Baggage Claim

Portland International Airport - PDX - 12/21/24  C Concourse

12/21/24 C Concourse

Portland International Airport - PDX - 12/21/24 First phase of renovation completed 8/14/24

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12/21/24 First phase of renovation completed 8/14/24

Alaska Airlines - North Bound

Alaska Airlines

2.8(571 reviews)
0.0 mi

Had a great experience flying with Alaska! The flight was smooth, flight attendants were…read moreaccommodating and everything felt seamless and easy. I preordered my meal and it was just want a needed for a 5 hour flight. I look forwards to flying Alaska airlines again in the future!

I had the worse airline experience I've ever had this morning with Alaska Airlines bag check. My…read morewife and I arrived an hour before I flight was set to take off. When we went to check our bag the bag checking woman told us we had missed our flight. I told her it wasn't possible. The flight is still on the ground, not even boarding yet. She then said we didn't check in. I showed her that we had. Then she said our checked bag wasn't checked in early enough. I asked her to put it on a different flight. She refused. She said repeatedly "no, you missed your flight" mind you, we're almost an hour early. I asked how long we missed checking our bags by and she didn't know, had to do that math. 11 minutes she says. Whatever. But She must have repeated "you missed your flight" 4 times in an aggressive and rude way. We did not miss our flight. We missed the obscure bag check in time by a few minutes and apparently that means we can't get on the plane. I asked her if I could leave the bag behind and get on the flight and she said we would be turned away at the gate. I said "okay how do we handle this" she says we both have to pay 120 dollars for each of our tickets to for same day rescheduling. I tell her that's ridiculous because tomorrow isn't the same day as today. She says it is. I tell her it's over 25 hours away and literally not today. Her coworker or supervisor stepped in and tell her she was in the wrong. They argued publicly for several minutes. It was ugly embarrassing. She came back and said she was going to make an exception and not charge us (it wasn't an exception, she was intentionally breaking policy to charge us more as punishment because of her ego.) I told her I was too upset to speak with her anymore and she could speak with my wife. I turned around and she raised her voice and says "NO. I'm explaining to YOU." She doesn't say a word to my wife. The sexism or racism or both toward wife was palpable. She never acknowledged my wife at all, won't say one word to her and even pushed my wife's ID toward me on the counter instead of to wife. Like my wife didn't even exist. This happened a little after 6am. 09.15.2026. Petite, middle age, light brown hair check woman. I wish I knew her name to make a report to Alaska. I can own not knowing the check your bag an hour early policy, but that's not the same as missing a flight and I've never been treated so rudely or aggressively by customer in my life. It was by far the most disrespected I've been treated in's customer service situation. This happened at a little after 6AM at the bag check for Alaska airlines in Portland OR. I used to love Alaska airlines but this will be hard to get over. Normally Alaska has been my favorite airline. They have great direct flights.

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Alaska Airlines
Alaska Airlines - Stunning Alaska Airlines counter at PDX.

Stunning Alaska Airlines counter at PDX.

Alaska Airlines

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Spirit Airlines - The wing of a spirit airplane outside while I sit inside the airport for hours on end waiting for it to be repaired.

Spirit Airlines

1.4(390 reviews)
0.1 mi•Northeast Portland

Flown Spirit a few times, it's been decent. You get what you pay for with this airline. No space,…read moreno internet, no snacks, nothing. $200 for an uncomfortable chair but on short flights, it's fine. Currently stranded on a spirit airplane. Flight was at 11:30 but we are delayed because of mechanical issues. They said "we need to replace a panel shouldn't be long." Now it's "extensive repairs" and we are delayed on the plane until further notice. It's the 4th of July, we all want to be with our friends and family, drinking beers celebrating America. At least give us complimentary drinks and snacks. People love free shit and it makes us feel better about the situation. It's a hard pass from me to fly spirit again, in the land of the free, ain't nothing free on spirit. Not very American of them. God bless and pray we get out of this mess!

They are cheap but when it comes to customer service they are horrible…read more My flight got delayed because of maintenance of the plane. So I ended up having to set around for another 4 hours. So I ask the customer service if they could not charge me for a carry on and the guy was very uninformed of the policy. He had to call his supervisor which wasn't help. They wouldn't give me fry carry on after they made me wait for another 4 hours. $79 for a carry on. What a rip. Honestly I'd rather pay more to another airline who would be more Considerate about my situation. This is the second time this kind of stuff has happened to me. My flights is from Las Vegas NV to Portland.

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Spirit Airlines - Duct tape holding unusable tray table.  Saw about 5 similarly taped tray tables in the few rows around me.  Nice.

Duct tape holding unusable tray table. Saw about 5 similarly taped tray tables in the few rows around me. Nice.

Spirit Airlines - Be aware if baggage fees!

Be aware if baggage fees!

Spirit Airlines

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United Airlines - 10/5/25

United Airlines

1.7(169 reviews)
0.0 mi

Comfortable flights with multiple travel options…read more United is reliable. Seat pitch is ok. Service seems to be consistently friendly.

GETTING HERE: This…read moreis the United Airlines hub at Portland International Airport. REVIEW: OK, I debated about what I wanted to write here. I am not a very frequent flyer and this was my very first time flying UA! Did I have high expectations of how I would be treated? Not really. I mean, it's 2025 post-shutdown. I get it. Things are different and it (people) will never be as it once was. It's challenging to write a fair review because each day c/would be different from the next, depending on who's working where. I will focus on the flight crew as I was traveling from PDX to SFO, and also the staff at the check in when I entered the airport. But, this flight and entire experience sucked rocks. The staff at the front counter (upon entering the airport) were rude and so flat. Their affect was non-existent. I had ^no doubt about how much they hated their job and hated being there. I also hate being made to feel that I am a bother to them! But, I digress. Was flying to SFO and was notified that my connecting flight was ^boarding and we still hadn't deplaned! What the crap? I found a crew member and explained the situation I was in. The attendant could ^not care less. He made a lame attempt to "call someone" but then informed me to talk to the gate agent when we finally deplaned. I ran to the first employee I saw she was being hounded by tons of people. I was in a panic (rightfully so) and wasn't sure which way was up. I don't fly SFO if at all, but I knew that I was 15 minutes (walking) from where my flight was currently boarding. Two pilots were around and told me to "just go" and that I would be sure to make it. I ran so hard across the SFO airport as if my life depended on it. Because it did. If I missed that connection it would have been disastrous. As I was running for my life, I saw the "Club United" office area. I ran inside, fully knowing no one cares and no one would help me, especially since I was not (and never will be!) a club member. The first thing I said to the older ladies was, "I am not a member but I will join right now, will you please help me?" The one older lady began to help, and asked me for my confirmation number, but no soon as she began to do this, the other one yelled to me, "You're wasting time. Just get to your gate". Long story longer, I barely made it to my connecting flight. When I explained to that staff member what had happened to me, from the plane landing from PDX to SFO, and all the details post, he apologized and said, "Oh, that's not what's supposed to happen". NO REALLY. He should have offered me a perk or something for my grief and anxiety on how the UA staff treated me. Meh. Fly at your own risk with them. Probably will not ever fly with them again, #SorryNotSorry.

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United Airlines - Baggage Claim Office. Interesting room number...

Baggage Claim Office. Interesting room number...

United Airlines
United Airlines - 10/5/25

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10/5/25

Condor - What layovers are for

Condor

1.4(20 reviews)
0.1 mi

Adding a star because I would have had to pay hundreds more to go overseas using Lufthansa or Delta…read moreand KLM (greedy!). Also, Delta had removed some of their nonstop to Europe flights at the time including Amsterdam, and their alternatives were pretty bad, this was the best option. I was initially glad I discovered this airline. This was one of three legs I was traveling, 10.5 hours of fun on this leg alone lol. So prior to traveling, Condor switched my inbound flight. What they did was remove my flight all together and merge me into an existing flight that cost $40 less. I knew this because I had debated a long time if I wanted to pay $40 extra, or save money for an additional 2 hours to my existing 2 hour layover. I decided I would, and yet they refused to refund me for downgrading my flight when mine was removed from their itinerary! When I was on their website, a 50% off luggage coupon popped up. I screenshot it immediately before it went away. But there was no place to put a promo code for luggage online. So I called them. They said it can only be done in person. Guess what happened when I tried in person? They denied me saying it should have been done prior to arriving at the airport. I called Condor on the spot and they said it had to be in person, they heard this call but, said they could not. Yes they could. Instead of charging me $120 each way, charge me $60. It was so frustrating what they did to me! The food was not good, yet people all around me ate like this was the best meal ever! But apparently there are 2 more levels of food quality above the cheapest option, I didn't select those so I guess that's on me because I put saving over food quality. One of the flight attendants did something shady. I have the utmost respect and appreciation for flight staff, especially during the pandemic. But that doesn't make it OK to do what she did.... So as soon as I boarded, everyone went to seats that were not their own. This resulted in a dozen people all around me, with 3 seats to themselves. THREE! I on the other hand waited till everyone was seated to see what, if anything, was available. Everyone else that didn't have 3 seats, had 2 seats to themselves. Myself and the person next to me were the only 2 people who had NO extra seat. I asked one of the flight attendants if I may move to a particular open area in the back so I may lay down for this 10.5 hour flight. She said it was OK, it was the upper left back side of the cabin. As soon as I sat down, I got scolded and was made to go back to my seat by another FA who didn't care I was given permission, she said those seats were for them. There were 3 FA's in 2nd class, but she was protecting NINE seats in the back!? Nor do they all break at the same time. Halfway through the flight, I actually saw a passenger sprawled out in the back 3 middle seats that everyone knows is for the staffs personal belongings, which were there earlier. No one took issue with that, not sure how she managed that, but the 9 seats that normally aren't all for staff was somehow an issue. It was a long flight home for me my friends.... When I mentioned this to the airline, they just said I should have bought more seats. Yeah, because the 3 seat people all bought their extra seats....NOT! They even said, maybe they all bought that many seats. Yeah ummmm....No lol. I even spoke with 2 of them and they just boasted about their abilities to grab seats fast, these were not their assigned seats. The following year my parents used Condor for the exact same flight. My dad had paid an extra $120 each way for mom to be in the emergency exit. Well, coming back she didn't get it. They gave it to someone else and had assigned her ANOTHER tiny seat! They would not listen to my dad and later customer service also did not care, saying they only paid to select a seat, but not that particular seat. Not. True. The other seats were less expensive. They would never pay extra solely to choose a specific seat in 2nd class since they're all the same, if it was not an emergency seat with more leg room. Charging extra for choosing a seat in second class is such nickel and diming.

I attempted to book a flight on Condor's website. After going through the entire process, I…read morereceived an error message in the end saying the flight could not be booked. Due to a glitch in their system, despite not issuing a ticket, Condor charged my credit card. Days later Condor reversed the erroneous credit card charge, but at a lower dollar amount due to EUR/USD exchange rate fluctuations. Since this was a case where Condor never should have charged my credit card to begin with, I should not have to be responsible for an exchange rate difference resulting from Condor's error. Condor's customer service was very flippant about the issue and also refused to provide information to the credit card issuer after I filed a claim.

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Condor - Condors wing! Proving I flew them lol.

Condors wing! Proving I flew them lol.

Condor - The line has not moved in the last ten minutes...

The line has not moved in the last ten minutes...

Condor - Condors wing! Proving I flew them lol.

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Condors wing! Proving I flew them lol.

Frontier Airlines - Coffee on the ceiling

Frontier Airlines

1.3(152 reviews)
0.0 mi

Terrible customer service from the Denver airport. Two out of three flights this year have been…read morecancelled on me. Most recently was due to lightning storms, which is understandable, but the gate staff were unprofessional, unprepared, and had passengers in and out of the boarding line three times. Once we were loaded on the plane, were asked to deplane to have our boarding passes rescanned as there was an error on their end. In the boarding line for the third time, standing in the rain on the tarmac, we were redirected back inside and the flight was cancelled. Had we taken off when we were all loaded we could have gotten off the ground before the next storm rolled in. We were then directed to a QR code on a poster for rebooking options. The website was down. Once I got onto the site, there were no rebooking options, only refunds. Thanks Frontier. I had to rebook with another airline at a higher cost and stay another night in Denver. I regret that I recently purchased their annual Discount Den program. I will not resubscribe to that as it doesn't buy anything in the way of customer service.

Literally PAID for a carry on so I could put my large backpack above and the flight attendant was…read morenot going to let me. Took till almost very end to give in! Was such a power grab. What the heck!

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Frontier Airlines - My CPTSD Service Animal approved my 2 other airlines AMERICAN & SOUTHWEST airlines approved her with ZERO issue.

My CPTSD Service Animal approved my 2 other airlines AMERICAN & SOUTHWEST airlines approved her with ZERO issue.

Frontier Airlines
Frontier Airlines

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Air Canada

Air Canada

1.6(34 reviews)
0.0 mi

Usually when I fly to Canada, it's a direct experience. When booking kinda sorta last minute, a…read morelayover in Seattle or Portland happens. And unfortunately it was a hot, hot mess at the Air Canada gates yesterday. Travel delays are totally normal and expected. I try not to freak out about it since it's beyond my span of control. It's also not as bad when the airline employees are transparent about the situation. However, when everyone working at the gate has no clue what's going on and tells you that much, it's a little concerning. As was the case yesterday with multiple delays as well as canceled flights, the attendant in uniform I spoke with told me straight up, "I don't know what's happening over here, ask him." (pointing to a man in a safety vest running interference with other customers). Ooookay. So that's how it's gonna be. Buckle up, Buttercup. It's going to be a bumpy ride! Even more concerning was the travelers whose flight was canceled not once, not twice, but three times over the span of 36 hours at PDX. They were telling their story to anyone who'd listen while we waited for our 2+ hour delay into Vancouver. At that point, they should've just rented a car and driven to Canada... it would've taken less time. Luckily I'm flying back to the States direct on United. No long layovers on the way home.

First air canada flight I ever took- window was literally coming out of the cabin wall (see picture…read morebelow) and I had to push it back in each time we hit any bumps. Then Air canada lost my luggage- I returned to the airport to pick it up and NO ONE WAS THERE though they said they would be. Phone line also wasn't working due to high call volume. General costumer service at the airport said I would have to wait another two hours till staff returned to speak with someone. Will not be flying with Air Canada again.

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Air Canada
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Delta Air Lines - airlines - Updated November 2026

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