Adding a star because I would have had to pay hundreds more to go overseas using Lufthansa or Delta…read moreand KLM (greedy!). Also, Delta had removed some of their nonstop to Europe flights at the time including Amsterdam, and their alternatives were pretty bad, this was the best option. I was initially glad I discovered this airline. This was one of three legs I was traveling, 10.5 hours of fun on this leg alone lol.
So prior to traveling, Condor switched my inbound flight. What they did was remove my flight all together and merge me into an existing flight that cost $40 less. I knew this because I had debated a long time if I wanted to pay $40 extra, or save money for an additional 2 hours to my existing 2 hour layover. I decided I would, and yet they refused to refund me for downgrading my flight when mine was removed from their itinerary!
When I was on their website, a 50% off luggage coupon popped up. I screenshot it immediately before it went away. But there was no place to put a promo code for luggage online. So I called them. They said it can only be done in person. Guess what happened when I tried in person? They denied me saying it should have been done prior to arriving at the airport. I called Condor on the spot and they said it had to be in person, they heard this call but, said they could not. Yes they could. Instead of charging me $120 each way, charge me $60. It was so frustrating what they did to me!
The food was not good, yet people all around me ate like this was the best meal ever! But apparently there are 2 more levels of food quality above the cheapest option, I didn't select those so I guess that's on me because I put saving over food quality.
One of the flight attendants did something shady. I have the utmost respect and appreciation for flight staff, especially during the pandemic. But that doesn't make it OK to do what she did....
So as soon as I boarded, everyone went to seats that were not their own. This resulted in a dozen people all around me, with 3 seats to themselves. THREE! I on the other hand waited till everyone was seated to see what, if anything, was available. Everyone else that didn't have 3 seats, had 2 seats to themselves. Myself and the person next to me were the only 2 people who had NO extra seat. I asked one of the flight attendants if I may move to a particular open area in the back so I may lay down for this 10.5 hour flight. She said it was OK, it was the upper left back side of the cabin.
As soon as I sat down, I got scolded and was made to go back to my seat by another FA who didn't care I was given permission, she said those seats were for them. There were 3 FA's in 2nd class, but she was protecting NINE seats in the back!? Nor do they all break at the same time. Halfway through the flight, I actually saw a passenger sprawled out in the back 3 middle seats that everyone knows is for the staffs personal belongings, which were there earlier. No one took issue with that, not sure how she managed that, but the 9 seats that normally aren't all for staff was somehow an issue. It was a long flight home for me my friends....
When I mentioned this to the airline, they just said I should have bought more seats. Yeah, because the 3 seat people all bought their extra seats....NOT! They even said, maybe they all bought that many seats. Yeah ummmm....No lol. I even spoke with 2 of them and they just boasted about their abilities to grab seats fast, these were not their assigned seats.
The following year my parents used Condor for the exact same flight. My dad had paid an extra $120 each way for mom to be in the emergency exit. Well, coming back she didn't get it. They gave it to someone else and had assigned her ANOTHER tiny seat! They would not listen to my dad and later customer service also did not care, saying they only paid to select a seat, but not that particular seat. Not. True. The other seats were less expensive. They would never pay extra solely to choose a specific seat in 2nd class since they're all the same, if it was not an emergency seat with more leg room. Charging extra for choosing a seat in second class is such nickel and diming.