On time flight, friendly service and an unexpected upgrade to first class made my experience with Alaska an excellent one. I normally fly out of Seattle but my experience at PDX was terrific. read more

Alaska Airlines - The horror! - Airlines Near Me - Portland, Oregon

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Disappointing Gate Experience at SNA Frequent business traveler here. Alaska Airlines seriously dropped the ball at John Wayne Airport (SNA) on Flight 750 (1/16/26). First, credit where it's due: the ticket agent was great -- professional, patient, and actually tried to help. He took time to call and verify whether my bag could be checked and handled the situation appropriately. The gate agent, however, was the complete opposite. I cleared TSA with no issues and arrived at the gate while boarding was still in progress. I politely asked to gate-check my bag. Instead of assistance, I was met with hostility and accusations. I was questioned about whether TSA had "let me through with that bag," told I might need to be rebooked despite being checked in, and spoken to in a dismissive, condescending tone. When I mentioned I had a meeting to get to, I was cut off and told, "You need to be on time. It's not our fault you are late." When I explained I arrived at ticketing about 55 minutes prior, I was essentially called a liar. In the end, the bag was checked and I was allowed to board -- proving this never needed to escalate. To top it off, I was told the incident would be "documented on my account," as if I had done something wrong by following instructions and arriving at the gate during boarding. Unnecessary attitude, poor customer service, and zero accountability. I travel for work and will be choosing other airlines going forward. read more

I've taken a number of airlines to Anchorage. Alaska is the first in a while to operate on schedule. It is nice when flight attendants seem to treat you as though you are a special guest. Extra snacks, inside info and double checking on drink offers. read more

Alaska needs to get it together in PDX. This is a beautiful airport but at some of your gates you need to recover the seats f or get new ones. Many seats are ridiculously cracked and it looks awful and makes people not want to use Alaska Air. read more

Alaska Airlines - Seat - Airlines Near Me - Portland, Oregon

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What a fun time on this plane. Stewards were friendly and helpful. But they ran out of Diet Coke and Coke Zero. Seems to be a problem. Funny how each time you take off it is different. On the way to my destination got 1 beverage service. On the way home there were 2 beverage service . Bags do come out fast. read more

Nelly who handled my wheelchair down to the aircraft was so supportive and so nice. It's just another opportunity to see Alaska with superior customer service from their special assistance to those with needs to their everyday passengers. read more

Alaska Airlines - Alaska Airlines provides superior customer service and it is evident in every level of what they do. - Airlines Near Me - Portland, Oregon

Bag drop off at PDX was a nightmare! Checked in online so I could use the bag drop kiosks. The bag belt kept malfunctioning so we were redirected 3 times! It took longer to drop off my bags than it was to go through TSA. All new fancy machines and yet a lot of issues to work through. Definitely wasn't rolled out thoughtfully. Come on Alaska, do better! read more

My Alaska airlines experiences are always As Macho Man once said "I'm talking about all the way to the top, yeah. Unjustifiably in a position that I'd rather not be in. But the cream will rise to the top, ooh yeah." Alaska is the pinnacle of airline service. Never have I had a bad experience with this airline, even when I WAS having a bad experience. Mechanical issues and such. read more

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Recent flight from TUC to PDX in First Class. Opted for the Carne Asada with rice lunch. Carne Asada was good...but as the photo shows...five small bite size pieces of steak was all you get...and a lot of rice. It is airline food for sure...but a little more meat would have been wonderful! read more

Alaska Airlines - Alaska Airlines Carne Asada with rice for first class cabin. - Airlines Near Me - Portland, Oregon

Your website is most user unfriendly EVER! The Alaska/Hawaiian phone app and computer website feels like it's updating the software as I'm entering my info. On both my phone and laptop, sometimes it feels like it's clicking on options by itself and the screen changes. In short, it's not as user friendly as the old Hawaiian applications. I never know exactly what I'm doing because the Alaska pages are not information rich. By the time I get to the point of buying the tickets I have no confidence in what I purchased. Furthermore, you can't see if your flight is crowded until you buy the ticket. I find that very manipulative! As soon as I get rid of my Hawaiian Miles i will leave your (dis)loyalty program and look for another airline. read more

Consistently Excellent Service! It's hard not to love Alaska Airlines and the wonderful treatment I receive every time I fly. My most recent trip was to Alaska in February, and even in the heart of winter, the experience was smooth, comfortable, and enjoyable. From friendly service to well-handled logistics, they continue to impress. Every flight with Alaska Airlines reminds me why they're my go-to--reliable, welcoming, and always a pleasure to fly with. Looking forward to my next tri read more

We flew on Alaska Airlines and got premium economy and it was perfect. Both coming and going from San Luis Obispo to Portland we were on time. Everybody was very friendly and it's such a short enjoyable trip. I'm sure we will use this airline again for any destination, they go to. read more

The company used to not be political in fact faith based. Now that they are woke they are flat rude. They used to be a premier airline. Their customer service has gone way down the way the Seattle terminal is for Alaska I was given the run around trying to tag a bag or box of wine in my case then I had to go back up escalators to drop of the box. They used to provide top notch service. Not anymore. I grew up flying them and they were great up until about 16 years ago read more

Arrived 2 hours prior to my flight at PDX only to stand in line for over an hour to check in my luggage and be told I can't make that flight. Charged $100.00 to get in the next flight out to PHX and a 4 hour wait. Disgusting in the lack of customer service! I should have flown Southwest and paid a lot less! read more

The Wifi costs $8 and is awful. Takes forever to load. They should provide it for free or provide quality coverage

We had careless young entitled parents with a 5ish year old misbehaved boy behind us who constantly kicked our seats . Parents didn't care what so ever . After 2 hrs we told attendant . Her response was "oh he is just a kid". And you are the problem attendant! !! Shame on you !! I hope the same will happen to you, then you tell me how it felt read more

I would've rated it 5/5 stars but Alaska airlines rental cars was an absolute horrible service. I booked a rental but the page was stuck on the loading screen all day. I booked another rental with the same issue. Called the service number and he cancelled the reservations and changed my dates. Arrived at the airport to find that I had 3 reservations open and all of them were the wrong dates. Will not be using this service again and will just book through Avis personally instead of trying to go for the Alaska points on their Alaska rental cars website. Took 45 minutes before I was able to talk to a customer service rep to resolve this. read more

I have been flying Alaska my whole life and I like it. Staff is nice. I mean they could use some work on the Internet, but they are really good when it comes to customer service and they fly extremely well. It's always smooth. The landing is never a crash, landing or emergency and they always apologize even if it's delayed just don't fly from Chicago. read more

Alaska Airlines - Airlines Near Me - Portland, Oregon

UPDATE************* if you get a meal voucher for flight delay: I just got one in Kona, Hawaii, emailed with a QR code and the CC info printed. $96, seemed generous. I was concerned about the 'participating' venues statement. yet this is clearly a credit card. We dined at a restaurant that took Mastercard and the server took a while to figure out how to manually enter the card number - it helped that I read it to her as she keyed it in. But it worked! And for that, I left a super generous tip as we only consumed about $30 of food. The voucher said 'no booze' but I dont see how they could possibly monitor that, but we dont drink anyways. ************Review Continues******* Upping from one to two stars, thanks to Alaska ACUTALLY getting green with no more plastic cups, and being diligent with on board recycling. Thank you Alaska. Still, easily the industries worst and annoying boarding process. Here's how it goes: Families with small children or people needing extra time. First class folk Military folk People with Walmart cards People with 4 carryons that we refuse to monitor Business Class Ok, now EVERYONE with the Alaska Visa Card PILE ON NOW. Ok the rest of you rabble They took away the perk of being able to use your Companion Fare to buy first class. The in-flight Wi-Fi entertainment still glitchy as hell (my observation; we've learned the hard way and now download videos to watch via Netflix/Prime beforehand) Seats are super cramped. Whether or not your USB charger works is going to be a toss up, many are just plain broken or require you to hold the cable at a certain angle to work. read more

Flying isn't the enjoyable experience it used to be. Flights are expensive. Planes are overbooked. Seats are small. Airlines don't even provide food and beverages on some flights. That said, this flight wasn't that bad. The flight attendants handed out small boxes of water (no other bevs available). The flight was short enough that the reduced seating wasn't incredibly uncomfortable. The flight attendants were pleasant. The chest height portholes offered a little view of the sky. Alaska Air isn't the worst. read more

Alaska Airlines - Sunset over Oregon. - Airlines Near Me - Portland, Oregon

absolutely garbage airline. Cant get anything right from boarding to flight seating to baggage claim. Has no incentive to improve anything because of the way the system is setup. Fml read more

My experience with Alaska Airlines was at LAX on October 11, 2024. I was told to drop my already checked luggage at a nearby area. When I got there, the girl barely looked up and just said, "Nope. You have to take it to Terminal 6 and check it in there." (Did I mention I just got in from Australia and was exhausted and looking forward to getting home to Portland in a couple of hours?) So, off I go to Terminal 6. The furthest terminal away. I'm old and have to stop every couple of minutes to catch my breath. Finally, I reach Terminal 6, walk to the last gate, Alaska Airlines, approach the gal sitting behind the desk, and show her my ticket. She looks at me without expression and says, "That plane already took off." After my initial breakdown, I asked if there was another flight to Portland later that evening? She looked and said there was. I excitedly asked her if I could get on that flight and she said I would have to take my things and go back to Qantas and see if they would help me with that. "You want me to take my luggage and go ALL the way back to where I just came from?!" "Mm-hmm." she said. Still no expression, just a blank stare. The other three Alaska Airlines employees are carefully looking away. Needless to say, I didn't get home to see my family that night. Had to get a hotel room and book a flight home the next day. Thank goodness for Frontier Airlines!! read more

Alaska Airlines - Myself and Koala - Airlines Near Me - Portland, Oregon

I'm tried to book using miles. Alaska Airlines then said my mileage account was compromised back in 2017 (never got a notice) and they can't book without unlocking my account. Which requires I send a copy of my ID in. I emailed 4 times and they are claiming they didn't receive the email and are asking me to FAX! Who has a fax machine nowadays? I'm still trying to work through this as the mileages is a significant savings. BTW....I've flown Alaska a few times the past year and even started using their credit card in the last year since Delta reduced the benefits of their card. No problem with the account and I can see the mileage activity. There is NOTHING on the app that would indicate any problem with my account. read more

absolute disgusting airline. was asked to exit the plane on the assumption i was intoxicated (which i was not). there was no fuss, no arguments, just collected my bag and given a ticket to fly out 14 hours later in the day. put on hold for over 5 hours for customer service to do absolutely nothing. these flight attendants on a power trip need to be re-trained. If i had caused a scene i wouldn't be here right now. complete strangers were asking why i was being removed. Just feel this company cares about nothing but your money and customer service will do absolutely nothing for you. read more

I'm going to write about the food; This time I was in first class and it is fantastic. The Chicken sandwich and the Pork have a great bun/thin/& cheese and hot making it great; Bloody Mary's and pop are great for my taste; Hot Chocolate chip cookie and chips from Idaho filling us up....can barely walk so I asked for a wheelchair to meet us in PDX which is a long walk due to construction and small plane location(Horizon)really saved me this time as opposed to when I came out to fly....(knee, foot, heart problems besides quite a few others) security is good, friendly(love when they pat me down, ha-ha since I have some fake joints so they give me the extra treatment....ha Very friendly, efficient at all ends of the airports(PDX/Boise/Santa Barbara/Burbank/Vegas/Seattle are the places I usually go when I can). Keep up the good work...as others have said, wonderful treatment. read more

Showed up 48 minutes before my flight. I have precheck and clear and there was no line so this is plenty of time. They refused to check my bag because of some arbitrary 50 minute window. There was plenty of time. Instead they rebooked me for a flight 6 hours later so now I land at midnight and miss a day of work. I know they are capable of checking my bag and I know they could help me if they really wanted to. Now I get to uber home, and back to the airport. And wait another 6 hours before I travel. Hopefully the plane door doesn't fall off. read more

extreme delays, do not fly this airline, every flight i have been on with this airline has been delayed and my most recent was delayed for 4 hours (still haven't boarded because we were delayed even further), unorganized, lack of customer service, never enough room for carry ons, DO NOT FLY THIS AIRLINE read more

Anyone seeing problems with getting upgrades for seats. Alaska is really having problems with their Hawaii flights on Hawaiian. They have yet to give the equal benefits to Alaska gold member that we had when we flew Alaska to Hawaii. You can only fly Hawaiian for reservations and you can't get same privileges with your Alaska status. Oh unless you pay for it. read more

Alaska Air survived but are in decline in customer experience. When booking I chose an upgrade, I believe $30, to have preferential preassigned seating forward. After paying for it, no seats were available to select in the next step of the online booking process. At the gate, both legs of the round trip, I was in the E boarding group. F is the last group to board. Leading up to the flight, Alaska solicited me for "Treat yourself to Premium Class Stretch your legs starting at $49 with a Premium Class upgrade. With extra legroom, early boarding and free drinks*, what's not to love? Robert, your trip has Premium Class available, upgrade to a roomier seat today!" Fortunately I was traveling light, a personal item - knapsack, and a carry-on under the size limit. Checked bags have a fee. Finally, Alaska is driving customers toward their app. Unfortunately there is a well known iPhone hacking technique involving unwanted device pairing. Device pairing between an Apple phone and an Apple laptop prevents the phone from pairing over Bluetooth with a hostile actor in the close quarters of airport security and gates. So pair your Apple phone with your laptop, even if the laptop is left home. Or if you have not done that, turn off Bluetooth in the airport - that means no wireless headphones. Alaska is driving check-in to the app. They are eliminating the check-in kiosks at PDX. They will have the option of the app, printing a barcode at home, or getting your boarding pass from the ticketing desk. In summary, I would not select extra cost add-ons from Alaska, and I would thoroughly study the security situation of your phone in airports and the privacy settings on any app. read more

What's to say? Ample seating, clean, close to where you enter concourse C. As usual, friendly staff! read more

Alaska Airlines - Gate C7 - Airlines Near Me - Portland, Oregon

Absolutely appalling online and phone service. Tried booking online twice, and was told there was an internal error. Texted and was told they couldn't help me via chat. Waited 40 minutes for a callback, only to have them hang up on me when I answered. I was finally told I could not access my account from a mobile device. Did it from my home pc. Same result. I have wasted half a day with this company. I need someone to call or email with an answer. read more

I had a few vouchers from previous flights that I was able to use to secure myself a first class seat! Checking-in and dropping off my baggage was easy and quick. First class flyers get access to their Alaska Lounge, which I enjoyed perusing in waiting for my flight to Orange County. Kim, who was the concierge at the lounge, was delightful and offered amazing service. She was welcoming, checked on me often asking if I needed anything, and kept me updated on what snacks and drinks they offered depending on the time of day. For breakfast, I was able to order their pancakes with regular syrup (they offer sugar free syrup as well) and hard boiled eggs. I stayed long enough for them to take out their lunch options, which included various cheese, hummus, soup, and salad. I especially appreciated the extra precautions they took to sanitize seats during COVID times. If a patron has occupied a seat, they would leave a sign to indicate that the area needs sanitizing after the patron has left. Restroom was fully stocked with complimentary lotion, soup, and other feminine products. During these times, the lounge was quite empty, with maybe 3-4 patrons while I was there. I think the only slight negative I could think of was the mediocre snack box that was offered to me during my flight. For a first class flyer, I was expecting more. The snacks they offered at the lounge far exceeded the ones offered during the flight. Anyway, I can't speak to what it's like to ride a non-first class seat. The biggest positive was definitely the ability to have access to the Alaska Lounge. read more

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Gone way down hill. Am an MVP and have an Alaska Airline Card. They changed my flights with no notice and expect me to cover the costs of all the changes. Used to be my go too, is sad to see the decline. read more

They keep changing the flight times and changing gate numbers. Not the most relaxing and stress-way to travel when traveling is stressful enough. I will avoid Alaska from now on unless I get desperate to be treated like sh!t. read more

This review is regarding my return flight back to Southern California. I was in OR for Thanksgiving and was coming back on a flight to OC/SNA. Or so I thought. On the way to the airport, my wife gets an email for Lyft vouchers from LAX. After not hearing back, she called and tried to find out why we got Lyft vouchers. After being on the phone for almost two hours, with multiple people (long drive to the airport), we were told our flight was diverted. No one from Alaska told us that our flight was being diverted until we were on the phone with customer "care" for two hours. We asked about whether the PDX airport would have a customer service center open and we were told by a manager that no one would be there to talk to us about our concerns. When we arrived to the airport, there was someone there yo explain the situation in customer service, and found out our flight was delayed as well. We were offered complimentary Lyft vouchers which never worked and $150 credit, which doesn't come close to the difference in what we would have paid for tickets from LAX to PDX if we would have purchased them a month ago when we bought these tickets. Instead of getting home at 10pm, we did not arrive home until 2am with two young kids who were absolutely pooped with all the travel. This was an epically bad experience and while I know things happen with weather and maintenance the lack of communication and compensation for the lesser quality flights are deal breakers. I have liked Alaska in the past, but customer service in the airline industry is falling apart. read more

On hold for more than three hours only to receive $100 on a three hour flight delay. Do better Alaska Airlines, do better. I should've also been compensated for the more than three hours of hold time. I think you do this on purpose to frustrate people to the point of hanging up so you don't have to pay. read more

I missed my flight by moments but, the awesome staff at one of the check ins made sure that I was on a later flight. David was so thoughtful and gentlemanly, Mely and Emily were as well, caring and helpful. Iha was standing by and always had a smile to share. I've taken Alaska Airlines previously and will continue to fly Alaska Airlines! These Four staff ROCK! read more

I'm still loving Alaska Airlines. Everything I said before still applies. It's my go to first line airline. I recently learned that they serve the Pacific coast and they are extending East. I don't have one negative thing to say. Five stars. read more

Alaska Airlines is my go to whenever we can for a flight. I've flown many airlines and gone to many countries but Alaska is CONSISTENT in professionalism, timelines, cleanliness and good flights. I have only ever had one not "great" flight and it was JFK to PDX where the flight crew didn't have people putting their masks back on or having the masks enforced whatsoever. On a full flight it should be imperative that we are all COVID kind to one another. Everyone should adhere to the same standards. All I know is that travel with Alaska is usually GREAT. They must have a pretty solid company, since the employees usually have a great attitude and I experience the same consistently flight after flight. I love my Alaska Airlines! read more

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Pleasant, smiling service at kiosk or counter or on the aircraft. Easy ticket return policy: no questions. There are a variety of flight times from/to Maui. I can choose a flight where I am not landing in a unfamilar state late at night, which was my only choice at a competing airline. Charging ports and outlets in the waiting area, sometimes even on the armchair. First bag was free at check in on the first leg of the trip. $30 on the return. I dont know why but Im happy to get any baggage check in for free. Alaska also waives check in fees for (1) 12 bottle case of Oregon wine, which is what led me to them in the first place! Their companion fare program looks interesting. I dont travel enough for many reward points but the basic level of friendly service, easy ticket returns and baggage fee waivers makes it a pleasure to choose Alaska Airlines. read more

Alaska Airlines - Airlines Near Me - Portland, Oregon