Jeez man. Where do I even start with this? I dont review things. I don't get angry enough to even trash a company, I've only ever left one other review and it was because I was this upset. This company has to be a drug front or money washing scheme. Every single thing that every single other review you read is absolutely true. Zero support. Zero real tracking information. Zero idea if your stuff is signature or not. The phone number just hangs up on and tells you it's the place you ordered from's fault. Nobody gets to choose if we use you. What kind of pricing are you offering these companies to get the business from every other reputable shipping company that ever existed!? Do you even pay the employees?! Complete and utter BS. Can anybody say "class action?" I'm down. Negative stars. read more

Ahhh all these other reviews make sense why I didn't receive my package. The driver said he attempted but never even entered my building. I had a code for him. Provided instructions and never even tried. Their customer service is horrible. If you purchase from a company that uses them to deliver, cancel immediately. Not worth the hassle read more

Wow! Amazing! Jay not only delivered my package perfectly, but he saw me struggling outside with my dog and toddler and helped with my dog! Super kind and compassionate, thank you so much! read more

PLEASE MAKE SURE YOU READ ALL THE REVIEWS HERE + GOOGLE REVIEWS, THEY AREN'T EXAGGERATING I left a review on Google but needed to do it here too. Long story short, they said they tried to deliver my $5,000 MacBook but I know they didn't. They tried again and said I wasn't home (also not true). Because this item was so pricey, I actually drove to their address to see what was up since the website and phone number basically don't do anything (you literally can't reach anyone). I could tell they weren't expecting me to actually show up at the office. And let me tell you, the office is a 5x7 sketchy looking room with an off brand peloton in it, something that probably costs $300 a month...it's not much of an office. This is how it goes: Me- "What's going on here? You said my packages were attempted delivery and I was home all day and never saw anyone even attempt it, where is the package now" Them-"We don't have it here, it's out with our delivery driver." He's about 30 or 45 minutes out. Me-*being stubborn* "I don't care, I'll go meet the delivery driver. Where are they?" *I kept pressing because I knew there were no attempted deliveries, I checked my neighbors ring cameras and security cameras and there was nothing.* Them-*kept pushing back, coming up with stories and saying "wow that's crazy the first package wasn't delivered it's such an expensive item" "we always try delivering" Me-"I'll wait here then for the driver to come back." Them-"Well actually, let me go look at something..." *walks into a small dark closet* '40 seconds later' Them - "Oh wow! Look at that! We actually JUST found your package in this small little closet here! Aren't you so excited?" Realizing this was most likely the first MacBook that they "attempted delivery", and putting 2 and 2 together of what this company was up to, I ended up signing quickly and leaving. There's something going on here. I've never left reviews like this EVER. And let me tell you, every other review here is not exaggerating. This company does not deliver packages and I don't know how Apple or Sephora or Forever 21 keep using these people. I hope they get caught because their integrity here is at an all time low. The problem we're facing as individuals who are getting their packages stolen is that WE aren't the customer. The customers are large corporations that have deep pockets and there's a disconnect of feedback. What's been said on Google Reviews and Yelp will not make its way back up the chain unfortunately. If anyone has any ideas please let's connect. read more

Jay was great and helpful. He was communicative and made the delivery smooth and seamless.

My packages are lost..its in their hands..ZERO customer service, just hangs up on you. DO NOT USE!! THEY ARE THIEVES!! read more

Deliver It - LIES! ZERO ATTEMPTS - Couriers & Delivery Services Near Me - San Diego, California

Jay from Deliver it delivered 2 orders for me in kast few days. Called that he has package for me to ask where to put it ss our gate was closed. He definitely cares that paclage is delivered. read more

If I could give ZERO stars, I would. I was expecting orders (2) from Apple; one came via UPS with no issues and the other order actually came in two separate shipments via Deliver-It. The first shipment was due to arrive 10/21 and the second on 10/27. I continuously checked tracking details via Apple which sent me to Deliver-Its website; tracking on either shipment didn't become available until AFTER 10/27's "attempted delivery". At which point in time, both packages were marked "REFUSED" in Deliver-It's system and "RTS" (return to sender) on the packages. Keep in mind, my phone number is listed on BOTH packages. Now, I'd understand if this was a large corporation unable to call every customer. But I would imagine not many customers refuse shipments--I didn't. And having an RTS is very 1980s; do people even do that anymore??? Apparently this company does; without even a true attempt to deliver. Now let me caveat all of this... I live on a military installation. They annotated this on the package in Sharpie ("CAMP"). Unsure if they annotated this before delivery or after they realized they couldn't get on base. In any case, our zip code is SPECIFIC TO THE BASE. So, their inability to access the base is moot. They should be aware of the issue well before it's an issue. San Diego County is home to no less than three (very large) military installations. So, now I have no oversight to these packages as they move through the supply chain and back to Apple. I had to initiate a Return with Apple so upon receipt they wouldn't try to send back out to me and thus start the whole cycle over, or charge me some sort of refusal fee. But wait, THERE'S MORE! Because I ordered these items with installment payments and they are en route, I couldn't go into the store and purchase on an installment plan. I'd either have to wait 2-3wks for this to get cleared up or pay in full. Because inventory is low, I was told by Apple I'd be waiting yet another 6wks for product availability but I could get it shipped to home OR check store inventory daily. So, I was pigeon holed into purchasing outright (not a big deal, but I prefer options). All this to say, DELIVER-IT DOESN'T DELIVER (sh)IT! If you're on the receiving end of a shipment with them, I'm sorry for your loss. Good luck! Let's hope they actually RTS my products and don't pocket it. Ya know, since no tracking and all.... No proof! read more

When a driver is not able to follow instructions and has no idea what an intercom is and then declares the package as 'can't be delivered' then a) he/she should find another job and b) the company should find a another delivery person. A delivery company should be able to deliver - alas 'deliver-it' is not. photo shows clueless driver in front of the intercom ;-( read more

Deliver It - Deliver-it can't deliver because driver doesn't know how to push a button! - Couriers & Delivery Services Near Me - San Diego, California

Jay was reachable by phone and delivered to my door! I am satisfied with the delivery

Poor customer service and time estimates. They said it's deliver by 8pm so I went on a few errands in the morning and missed them at 10am even though the link still said 8pm. I tried to email them and they said it'll come the next day and didn't give me an estimate. Poor communication and they don't even answer their phones! read more

Almost hit head on by one of their drivers as they were on the phone delivering a package on a narrow street in a residential neighborhood. Turns out she stopped next door to my house, told her to pay attention as she is driving. Told me to relax. It is a matter of time before she gets in an accident and her and this business will deserve every bit of that future lawsuit. read more

I thought my experience was a fluke but holy cow, looking at other reviews, I don't understand why companies trust this service provider? Or excuse me service unprovider. I understand shipping times are slower these days, post-covid and all, but the lack of communication/transparency on their website is shocking considering we're in this digital age. My package's delivery date was pushed back twice. After my package inevitably never arrived on that second date, there was no new/3rd delivery date given. So then what? My products ceases to exist?????? I was able to resolve this issue with the company I purchased from (Sephora). But now does this mean that Deliver It gets to hoard free products without any repercussions? read more

Terrible service. Poor communication, poor tracking information, I would give zero if I could.

Driver said I had a bad address, I get mail here daily, I live here and this company stole my package. Do not use this company Thieves

Shows my package as out for delivery foe the last couple days. No way to contact anyone about it. Looks like my stuff is just lost and they can't say it read more

I wish I could give zero stars I wish I would've looked at the reviews before I ordered my device for delivery. I had a Apple phone that was supposed to get delivered to me instead I got an empty box at least the last person got tissue so they can wipe they tears now worse company I have ever came across. I don't know how they do their background checks but they should rethink it I was supposed to sign for the delivery and instead they just set it on my doorstep and hurry up and ran off instead of even having me sign for it, so apparently I am lucky because if I would sign for it, they would've told me that it nope they can do it was me so tomorrow I plan on calling Apple again and also the police department good thing I have a ring camera. My suggestion for everyone that orders an Apple device just go pick it up from Apple Instead of receiving your device from this delivery company because you'll never get the items you purchased Uber actually did better than this at least I got my devices they may have set it on set it on my front porch from time to time but I still got it. read more

Deliver It - The boxes that were supposed to have my devices in it - Couriers & Delivery Services Near Me - San Diego, California

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Wrost company the delivery person made a fake delivery. I was receiving a apple item and required signature. When he came i signed he took a picture a soon as i closed the door i opened and it was an empty box with a napkin when i went back out side he had ran out the building. Is imposible to contact the company i msg them on facebook and they can clearly see my msgs and ignore them. BE AWARE OF THIS COMPANY if whatever you are buying from uses them start recording as soon as you open the package in-front of them. Bunch of lowlifes read more

Deliver It - What was supposed to be a cellphone was napkins and cutout boxes to make it seem something was inside - Couriers & Delivery Services Near Me - San Diego, California

Don't order from Apple shipped to your home because they now use this dreadful company to deliver your valuable product order. Just get the product shipped to the Apple Store. I placed an order for 3 items. One came on time via UPS. The other 2 items are now with Late-Deliver-It, promised by 8:00pm today but a no show. What a joke of a delivery service. They make Apple look bad for being stupid enough to use them as a delivery vendor. read more

straight garbage. garbage in every single sense of the word. terrible communication. terrible tracking system. terrible delivery service overall. NEVER USE. Also, leave a 1 star so others know not to use it. read more

If you are a military family, do not expect to receive your package from this service. They do not have access to the base and will not hold your package for pick up or make any efforts to ensure you receive items you're anticipating. Customer service is not helpful. They are curt and condescending. They do not care. Do not recommend. read more

Horrible horrible horrible. Could not find my apartment after three tries. Won't update tracking.

Bad, bad, not good. No number to call to talk to someone. The driver took a picture of my building that shows the instruction sign that I posted, but did not attempt to call me from the intercom or call my cell phone number that was posted on the sign. They do not reply to emails or to the "chat" function on their website. I cannot imagine a worse experience for a simple delivery. read more

Definitely 0 stars! I ordered Nespresso coffee pods and to my surprise they used this delivery carrier. First time I even heard about them! Just like many other reviews regarding gates, are the same issues I'm experiencing. I truly believe they make no effort to open the gate. No other carriers or even the trash truck drivers have issues. To add to the frustration, it's impossible to contact them. read more

The drivers are liars. I was sitting in front of my house, watching my kids play, when I received a notification that the delivery was just attempted but it was unsafe to leave it. It was on a Friday afternoon, so I obviously know the driver was done working and wanted to go home. just say that instead of lying.I don't know why Apple would use them. read more

Worst delivery service I've ever had the misfortune to depend on. No delivery windows, no information on their website, and they don't deliver on Saturdays? read more

Same bad experience as everyone else, I told temu not to use this company again, they couldn't get in because of gate code in the 14th I sent the gate code to their info@deliver-it.com which to my surprise they wrote back the same day and said your gate code has been added to your delivery, on the 16th I received notice that the driver could not get in because he did not have a gate code , I wrote them back immediately and 2 days later still no response or packages!!! And no customer service to call!! read more

Absolutely impossible to get ahold of and most ridiculous customer support options. Not worth your money or time. Requesting a response immediately. read more

Worst delivery-shipping company ever. Twice they claim to have tried to deliver a package unsuccessfully. Both times I was home all day. They apparently don't know how to use a call box; I live in a high-rise. They did leave a note once on the main door but filled out none of the information so there was no telling who the delivery was for. Luckily the company I ordered from had provided an update that my item was being delivered so I was able to figure out it was for me. Calling their office was useless. The basically called me a liar when I told them their driver didn't use the call box. The call box logs all calls and there wasn't any. They wouldn't even provide their address when I asked to pick up the package there rather than trying another delivery attempt. They would get back to me once the package is back at their office then they'd let me know a time and place. This isn't the first time I've had issues with this company. I don't understand what companies use them. They must be really cheap. Avoid this place if you can. read more

Wish I could leave zero stars. They really should change the name to "We Don't Actually Deliver It". Worst company EVER! Sephora is about to lose my business if they keep using this "service" to ship packages. You never receive your orders and have to call them to re-send the order through USPS. And then items are out of stock. Nightmare waste of time! read more

Horrible service. My address is business address, security and mail room workers receipt mail all the time. I should never miss anything. How could this courier fail to do their delivery job? My package was being returned to sender. read more

PLEASE DON'T ORDER ANYTHING APPLE TO BE SHIPPED (if you're in the Kearny Mesa, Serra Mesa, Clairemont area and extended) What's sad is that the reviews are true. I had a terrible experience where I had ordered an Apple Watch and the next day they tried to deliver it at 10am, requiring a signature, and since I was at work the delivery attempt failed. After the first day I had called them- waited an hour and no response. I also emailed them through their website- no response. I called them again the following day and no response. They attempted delivery again when I was at work. I called them on the third day right at 7:15am and someone picked up after being on hold for 20 minutes. I asked them to deliver it later as again I was at work, she said she'd try to tell the delivery guy but no guarantee. Since this would be the last delivery attempt they would send the product back to Apple. I told them that I even wanted the required signature to be overridden. They told me no. Our compromise would be that I could pick it up at their office (wouldn't disclose the address) the next day but they'd give me a call to confirm they had it on Friday. No response and then they told me they're closed on the weekends, so great. They're going to return it to Apple I called Apple and they said that with big areas to cover like California they're contracting everyone and they don't have a say on who to choose so the carrier is dependent on where you live, which I live in Serra Mesa. Apple said they'd send it to me via USPS, it would take a few days. They received my complaint about this company. Please don't get Apple products shipped if you're in this area. Just pick it up from the store if you want your product in your hands within days, not over a week. read more

Inept employees. Fraudulent practices. They will leave you on hold for hours and then lie saying they attempted multiple times. If you miss your first delivery then it is going to get sent back because no one will show up again even though they claim to. Hope they go out of business soon. I won't buy from a retailer if I find out they use this service. read more

Absolutely garbage of a courier, if I could put negative stars, I would. If you order an item and Deliver It happens to be the courier, just pray. I thought that FedEx or UPS was bad but this takes it to a whole different level. Not only is the tracking system garbage, but the delivery itself is impossible. All you get is an "attempted delivery", when in fact the driver didn't even make an attempt to do so. In addition to that, the picture of the so called attempt is of the box, and it's not even the right box!! If you need to contact the company, clear your schedule for the day. I have been on hold for over 2 hours, and no one has answered. Leads me to believe there isn't even any customer service. Never have I wished a company to go under more than this one. I truly hope you close your doors because you are the most worthless and inept company I have ever dealt with. read more

Worst customer service and unprofessional shady company. Didn't get a notice on the first attempt nothing left in the door that an attempt was made. I waited and another attempt was made yesterday and finally a notice on the door. It says to calls the number to schedule a delivery, the website gives you no additional info on how to reschedule a delivery. So your only option is to call. Called multiple times throughout the day no answers just on hold for 45+ minutes not even an answer. Called the following day at 8 am was on hold for about an hour and ten minutes. During this time I messaged on social media. Multiple accounts have expressed the poor customer service. Then they disable comments or delete comments of the bad customer service. I message them and get an automated response it was read. I messaged again and they blocked me. Reached out on their Instagram page and not sure if it was coincidence or not but they just happened to answer the call after messaging through their Instagram. Then the rep goes on two tell me since two attempts were made they can no longer deliver and it's ready to ship back. At this point I'm pretty aggravated. She claimed no knowledge of the deleted messages and comments but it's been an ongoing issue from other consumers. I had screen shots of the activity before being blocked then after she said she would "talk to marketing because they're in charge of social media" basically just covering up for the crappy customer service. read more

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Absolute FAIL with Deliver IT Courier Company for Arizona. Ordered items from Bed Bath and Beyond to be shipped locally. Order was placed on 13 Sept. with a delivery date of 15-16 Sept. I checked the Tracking Number on the 17th and it stated awaiting pick up from carrier. I think its time for DeliverIt Company to sell off all assets and stop acting like they can handle simple tasks like pick up and delivery. Company might consider changing name to "We have no idea what a courier company is supposed to do" with a motto of "You order it.....we wont pick it up and Deliver It!" read more

If I could give them zero stars I most definitely would. Their customer service is absolute trash and absolutely rude!!! Then wonder why customers are rude back. They tell you two different things depending on who you're talking to when they actually answer the phone. Calling in is an absolute joke. Be prepared for wait times to be over 45 minutes. DO NOT USE THIS COMPANY !!!!! read more

I've been on hold for almost 40 mins I don't know why apple is using this company to deliver their products the delivery guy did even took the time to call me I was already on my way back home now I have to call and they take forever to answer read more

I ordered an iPhone from Apple to surprise my wife. I work Mon-Fi from 0730-1600 and normally get home around 1700. I asked my 19 year old to stay in house on the day of delivery to receive the package. The delivery guy, Mr Guerrero looks at my daughter and ask how old she is. He says she cannot sign for the package since she underaged. Aren't you considered an adult once you turn 18? You can vote and join the military once you are 18 but you cannot sign for a package. He lives a sticky note saying there was nobody to sign for the package and call 8779977447 for guidance. I call them numerous times and is put on hold for more than 30 minutes each. No answer. I email them to let them know my situation and if they can deliver after 5 pm. Mr Torres responds saying they will try again the next day. The delivery guy shows up the next day at 2 pm and refuses to let my daughter sign for the package. I had to wait until the weekend and waste my Saturday waiting for the delivery. Deliver-it does not deliver. No customer service at all. I will email Apple so they do not use them again. read more

Deliver It - Was on hold for 48 mins and did not get an answer - Couriers & Delivery Services Near Me - San Diego, California

Delivery driver didn't even try to deliver but marked as attempted. Been on hold, no agent for almost 3 hours. Company is a joke. 0 stars if I could read more