Is an Honorable business. They mishandled an item but have satisfied me with their response.read more

In my opinion they are the worst cleaners in the Oxon Hill/Fort Washington Md area. I patronized…read morethem for about a year I began noticing missing buttons. My husband had 2 sweaters stretched out of shape. The final straw was when I took 2 pair of black pants to be dry cleaned. One pair had been laundered that changed the color. The color was also off on the other pair. They too may been laundered. The manager said she wouId re-dye them. I came back a week later. They were hanging in the same place from the week before. She said she had the wrong dye and had to order the correct one. Waited another a week. They were still hanging in the same place. I took my 2 ruined pants and vowed never step in that place again. They damaged my clothes then strung me along to keep from correcting the problem.

Three suits, many pants later, Selenge is still ab-sew-lutely very best and most honest tailor in…read morethe entire DMV. Don't be spoolish gentlemen, take your pants in and stop living an un-hemmed life.

I'm honestly surprised other tailors in DC exist when this one is clearly the best! She worked some…read moretrue magic on a bridesmaid dress that I got before I got pregnant and then had to fit into at 5 months. She did a beautiful job altering the dress to give me more room (even adding a ruffle flair to help me feel less exposed) and I will absolutely be back with all other tailoring needs. Thank you Selenge!

Milak is the bomb. He works very hard to get you in and out of the line quickly. Late on Saturdays…read morethe line can be very long, this young man does everything possible to make the wait time painless. Heads up Malik for his speed and effort to make it work. Jaime, Malik is an assess to your business.

On April 3, 2026, I received a brand new dress from Amazon that I purchased for an upcoming event…read more The dress was red, black, and white, and still had the original tags attached. Because it arrived tightly packaged and wrinkled, I took it to the ZIPS Dry Cleaners on Saint Barnabas Road simply to have it cleaned and pressed before wearing it for the first time. When I picked up my clothing order, I did not immediately realize that the belt to my dress was missing. Unfortunately, I discovered this while getting dressed to attend an event, therefore I was unable to return to the store right away. During my next visit to ZIPS, I brought the issue to the attention of the manager. To her credit, she initially appeared concerned. She searched for the belt personally, reviewed camera footage, and informed me that she had seen the belt on the footage but would have to look at the various cameras to try to trace it, but believed it may have accidentally been picked up by another store that also processes garments through their location. She assured me she would call me back with an update. That call never came. When I returned again to pick up the order I had dropped off when I initially spoke to her, I followed up with the manager myself. Once again, I was told that she had not yet heard back from the other stores but promised she would contact me. Again, there was no follow-up communication whatsoever. Yesterday, while dropping off another load of clothes, I asked about the status of my belt yet again. This time, the manager admitted that it appeared my belt had likely been given to another customer. The solution offered to me for losing part of my brand new dress was a $15 credit on my ZIPS account. The issue is not simply about the monetary value. The dress cost me $40.99 plus shipping and handling, was brand new, and is essentially unwearable without the matching belt. I cannot return it to Amazon after this amount of time and claim it arrived incomplete because it did not. ZIPS lost part of my garment through negligence. What has made this experience even more upsetting is the complete lack of accountability, urgency, professionalism, and communication throughout the process. I had to repeatedly initiate every follow-up conversation myself. No one ever proactively contacted me despite multiple promises to do so. Before leaving the store yesterday, I requested the corporate office information because I felt this matter deserved escalation. I was told the information was listed on the receipt. However, as someone who works in technology, I could clearly see that the email provided was simply the local store email with the store number parsed within the email address, not actual corporate contact information. I purchased a home in this area a little over a year ago and truly hoped I had found a reliable, affordable dry cleaner that I could continue supporting long term. Instead, this experience has left me deeply disappointed and honestly concerned about trusting ZIPS with higher-value garments in the future. If a simple missing belt is handled with this level of indifference and poor communication, it raises serious concerns about how customer property is valued and protected overall. This entire experience has been frustrating, disheartening, and unacceptable. I hope that corporate sees my review and reach out to me. If I would have seen that bad communication and losing or destroying things were a trend of this location (per the reviews I just read) I would have NEVER trusted them.

I signed up for a class in March but requested to cancel or reschedule before the course date. I…read morecalled with no response and followed up with an email. Eventually, I received a text from someone at the shop. Unfortunately, it became clear that customer service is not a priority here. The person who texted me told me to just reschedule, but there was no follow-up or flexibility offered. Later, I was automatically enrolled in a class without being consulted, and the date didn't work for me as I was out of town. I'm now moving back to my home state and can't attend any future sessions, but they refused to offer any refund--even a partial one. While I understand this is a small business, the lack of communication and unwillingness to work with customers is disappointing. I'm now out $195 with nothing to show for it.

This place is a JOKE!!! I had 1 session and needed to reschedule for the second because I had hand…read moresurgery and DONNA claimed she never received any of my calls or emails notifying her of my surgery. I had my daughter go up to her place of business in Mt Rainier just to tell her I called and sent email. she claimed her mother had cancer and she was not having any more classes at that tim. She claimed she will reach out to me but she never did and she took my money!! Don't trust her or anything she says because she is a liar! THIS BUSINESS IS A JOKE.

Contact this company on March 18 , 2025 . I was fitted for an anniversary party for a month away…read more The material used look old and dry rotted . The stitch on the leg of the tux wasn't straight and the pants didn't fall right. This company made promises that they didn't keep many times not to mention l gave them payment of 1,300. 00 as of today June 16 , 2025. I have not received any response or garment.

Absolutely AMAZING place with the nicest, outgoing, professional staff!! First of all, they are so…read morequick to turn around and respond to any questions you might have (I communicated through Yelp messaging and they always responded immediately.) Second, they have rush options better than any other tailor I consulted with, and I definitely did my research. Third, the owner/manager was so generous! I had trouble with my dress, was short on time, and he insisted to walk with me to another store in the mall to help me out with color matching as I looked for a potential replacement. I will DEFINITELY be coming back anytime I or my boyfriend need alterations done in the future! I can't recommend this place enough! Some of the best customer service I've ever experienced!!

I had requested a simple casual coat fit expectations, one of which being that the arm hole is…read moreoversized so that sleeves doesn't pull super short and that the body is relative because I am a slime guy. Also that the length of the coat was not to long than hip length. This request took over six months to come to completion, and at the end,I did not have a correct fitting coat and walked away with nothing. Arm hole was too deep which, for those who are unaware this is a problem that cannot be fixed from alterations. Has to be fixed at the point of the jacket creation. We had several fittings that every one of these fittings I specified that the sleeves were pulling too short because of the arm hole at the length was too long to have the body, correct. For the design I have given him references and artists drawings of what I wanted to go to look like. With how the pocket should be where I wanted the hand pockets to be, and then what the general design. Some of my designs were found but mostly ignored and I was told after a couple fitting that there wasn't enough fabric to do what I had requested. Along with there being change that I didn't ask for and often ask to definitely not have. The request was invoiced for 583$, his cost 250 for fabric and 50 other supplies like zipper, only 4 buttons and some sleeve/ 2 pocket linings. Also he was as late to every appointment and did not show up to one at all. He did discount a little after some time. But my balance was still 500$

Amazing experience here! Parking is right outside the shop. Upon arriving, we were given the option…read moreof a beverage so we chose champagne to celebrate my friend! The ladies at this shop were all so happy to help my friend with her wedding dress. My friend had her Pinterest board up and the workers got to it while me and my other friend browsed. They are not strict here! You're free to browse all the dresses and accessories. Lovely time :)

Everything! Purchase a wedding gown and a jumpsuit. Both…read morerequired altering. The gown alterations were so bad the bride had to purchase another gown from another retailer a few days before the wedding. The jumpsuit was equally as bad, but the bride was so upset, she just decided to make do. Honestly, this was a really bad experience for my client. Luckily, she was able to find another gown. Do better, do better!

They came got my chair to upholster and had it back in no time. Fabulous job and the fabric is just…read moregreat. Thank you so much

Wow! Quick turnaround and outstanding work. Brought in 6 dining room chairs and they were…read morereupholstered with new cushions and webbing in two days!! And the price was extremely reasonable.