Went into store to have phone fixed fix the phone was very happy decided to do an upgrade did the…read moreupgrade I have five phones on my plan and pay over $500 a month and have been a customer for 30 plus years and at the end they have the absolute nerve to say it'll be $59.99 because they copied everything over for me on to the new phone a $1,300 phone and I have to pay to have it transferred over and they don't say anything until I'm ready to walk out of the store and then charge me $60 I will never deal with this again if Verizon doesn't make this right I will be leaving Verizon and getting a new service the girl Lexi when I asked her if I could talk to the store manager said she wasn't there and couldn't call her what kind of service is this for customers I suggest everybody go get service elsewhere

Limited selection and capabilities here. I asked if they could demo the models so I could check the…read morespeaker volumes for a hearing impaired person and they could not. Also when I wanted to send an item back to Verizon ( which I had bought online and was delivered) they told me to mail it from home or drive to Dover and turn it in. When I asked if they could call the Dover store and see if I could actually demo their models on site they only had access to a voice mail. So some of these issues are Verizon issues, not the polite rep who courteously offered NO help. Just a useless trip but very cordial.

customer service is terrible and they often send wrong items. I ordered a skin for the New 3DS XL…read moreand was sent one for the New 3DS (non XL, the smaller model, it does not fit). Upon contacting customer service about this issue they refuse to fix the issue.

I placed an order (not my first order from DecalGirl)) for the 3 pack of Avata 2 Battery Skins. I…read morereceived 1 skin. When I called to discuss it, Amanda (I think thats the name she gave) started trying to explain that I read the description wrong. The description says " Our DJI Avata 2 skin kits include 3 battery skins, and we know that some pilots have more than that. If that pilot is you, grab these DecalGirl spare battery skins for your extra DJI Avata 2 batteries. " That description says it includes 3 battery skins (plural, not singular). When I tried to explain that to her, she got upset and said she wouldnt be yelled at and refunded the order. Im still stuck with batteries that do not have skins for them after dealing with a petulant child that doesnt know how to deal with customers.

It's almost embarrassing how many Dewey sweatshirts I have from Vavala's - but that didn't stop me…read morefrom buying two more this week haha. They have the best clothing and I live in their sweatshirts year round. Prices are decent and they have really great sales. Don't sleep on their hats either. I have about 4 from here. Pro tip - come on black friday and buy your xmas gifts here. Every year they have a decent sale. Everyone who works there seems like a genuine nice person. The late owner even gave me his phone number in case I needed to shop during the winter and the store was closed. haha He was a wonderful guy and I miss talking w him when I shop

This was a hard one to write. We were in the area for a week long corona-cation as so call it. We…read moreneeded a place to go that was not in our house. So we rented a house a few houses from the beach and did work and school work from there. The weather turned out to be fairly decent a few days that we could head to the beach. The kites the kids had were a hit so we needed to get string for the kites we had. I searched a few stores and came up with nothing. Then we found this store. Parking it definitely tight. It makes me wonder what it is like for them during a busy season. They were not fully opened yet but willing to take me in to purchase string. They were getting ready for the season when I was there. I ended up with two spools of string. At the time it was a husband and wife. The wife checked me out. But, as she did that she realized I had notice neither of them were wearing a mask. I did not mention anything but, I guess my eyes said otherwise. She said, "it's ok we have both been vaccinated and we are good to not wear one. So no worries." Um. No. That's all I thought. I walked out of there and m mind just kinda ran from there. It just left a bad taste in my mouth. So that's why 4/5. Everyone handles this while covid thing in a way they want to. You just have to find the stores that are right for you.

My iPhone died all of a sudden and bought a new phone. I decided to revive the old one and did a…read moresearch and found this place. Dropped off the phone at the window, technician provided me with a quote and time duration to replace the battery. An hour later, my old phone is alive again! Reasonably priced and good service

Recorded message 8/14/2021 says they're permanently closed…read more Still researching alternatives. There are other cell phone battery replacement places in the area, but at this time, I don't have another to recommend.

I needed help switching my old phone to my new phone and with a couple other things. Kevin and…read moreDestiny are exceptionally brilliant and kind. Such great customer service skills, it is the most comfortable. I have felt at a tech store in many many years. I really would like them to be recognized by their management. I was greatly discouraged that during the month of December I am not able to fill out at this Corporate store a review for the staff's behalf because I feel that they deserve the recognition they went on above to help me and I'm grateful For some reason when I asked about a survey, I was told that the month of December they don't do that: whoever they is, very disappointed from AT&T to not allow their employees to be recognized, especially at a time when they are helping so many people that are purchasing new devices for the holidays. Regardless five star service for me from Kevin and Destiney at that Store.

Horrible service. Made an appointment online, but they asked us to push it back a little which was…read morefine. I did not realize I would have to wait in the store over an hour because the people in the store were too busy chatting up the people who were already getting help. It's not a large store, I could hear they were not even talking to them about phones. When they checked me in they did not ask me what I was there for. So when someone finally got to me, they didn't even have the phone that I wanted to upgrade there. So I wasted an hour of my life when could've been going to another store who had what I needed. This could've been fixed with a simple what are you here for question when they checked me in, which is what every other store does. I do not recommend going here, and if this is your only option bring something to entertain yourself because they have no sense of urgency.

Brittany helped me switch my phone from my parents plan to my new plan. The whole process went very…read moresmooth. There were a lot of people in the store and she still managed to help us all out! I got my first iPhone here in 2011 and glad to be back for a new phone. I live in a different state and it still worked great.

I went into this store to buy a new eSIM card for my wife's phone because she was having issues…read morewith her phone. Apple and Verizon customer service told me her phone (the hardware) was fine but when I went into this store, the woman who helped me, the blonde hair and glasses, told me I needed a new phone and the eSIM card with only work for 24 hours. My wife's phone was having problems with her physical SIM card and service where she couldn't connect. Something didn't sit well with me when the woman told me not to spend $30 for an eSIM card but rather sign up for a new plan that would charge me an extra $25 a month or $900 for the next three years. She was pushy about it and put a lot of pressure on me to trade in my wife's phone and spend more on a new plan. I left the store, and later came back and I was happy that another worker came over and helped me. I bought the eSIM card and my wife's phone has been working without one issue. So let's see, spend $30 for an eSIM card or be told I have to buy a new phone and spend $900 over the next three years??? I do not recommend this store. They just want to rip you off and buy a new phone and upgraded plan.

While ultimately we caved under how difficult it would be to sign up for various services, Rachel,…read moreseriously knowledgeable in all aspects, was tireless in working with us and dealing with a discovered, previously unknown, appropriation of some of our financial data. She worked hours...really...at reporting and clearing the fraud, then had to do it again on a second account. The interfaces required of converting the service ultimately were too much for us, but her can-do attitude and cheerful attack of whatever barrier was before her should make her much valued by her employer. We certainly appreciated her tenacity and knowledge.

I had a great experience with this location I especially enjoyed working with one of the employees…read morethere she was so awesome!! I would definitely recommend this place to everyone!!! Amber you rock girl