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    AT&T Store

    4.5 (2 reviews)
    Open 11:00 am - 6:00 pm

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    Verizon Authorized Retailer - Wireless Zone

    Verizon Authorized Retailer - Wireless Zone

    3.0
    (12 reviews)
    0.6 mi

    John Aneel was fabulous. My son lost his found while we were at Bethany Beach. Of course my 19 year…read moreold son thought the world was going to end without his found. Went to the Ocean View Verizon store and John was extremely helpful. Also helped me figure out a way where I didn't need to spend $1,000 on a new phone when the phone my son lost was only a month old. We were in and out with a new phone within 30 minutes.

    Buyer beware! I needed to change my Verizon plan, so I went into this store thinking they…read morerepresented Verizon, a company I've been with for over twenty years. I didn't have an unlimited data plan, so I stopped into this store. I was advised by 'Brittany' to upgrade my iphone 13 to an iphone 17pro. Okay. I was told that my additional cost would be the increased data usage and a $3.50 increase per month for three years for the "Pro" model. I agreed and put my signature on the scratch pad. The first clue I had a problem was that my new bill rose from $81 per month to $216 for the next month. I didn't like it, but Brittany told me that my new charges would be prorated for the first month and my future monthly bills would go down to approximately $100 plus the $3 charge for the "Pro" model. "About $103 dollars and change. But I looked more closely at the Verizon bill. There was, among other charges, a $40 "Upgrade fee". AND, the $3 per month for three years of the contract had increased to $7.70 per month. If you do the math, in three years, I'm paying 1/3 of the cost of buying the phone outright. Now, here comes the 'kicker'. I saw my new credit card statement. Instead of my signature AGREEING to the $3 per month charge, without any notification or approval, Brittany tagged on a $99.99 charge. I had to call the store to get a receipt. That nearly one hundred dollar charge covered a "DEVICE INITIATION/SETUP FEE" ($70) and a REDUX Water Protection Membership ($27.99). I didn't approve these charges, but they were on my credit card statement. I got scammed. I don't like getting scammed. Buyer beware of what they tell you in this store, and what you'll end up paying. I'm going back to the store today and I hope I get things straightened out.

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    Verizon Authorized Retailer - Wireless Zone
    Donation to the Alana Rose Foundation
    Donation to the Alana Rose Foundation
    David, Jay, Terry

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    David, Jay, Terry

    AT&T Store - mobilephones - Updated August 2026

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