2023 I received EXCELLENT CARE from Dr. Jeanne Murphy at Salisbury Optical and paid in full for the…read moreservices rendered. In 2024, I called for a new appt with Dr. Murphy but was told by the General Manager, Robbie Holland, that I now owed an additional $95 because I failed to purchase contact lenses through Salisbury Optical in the months AFTER my appointment. Extremely surprised and disappointed that months later, Salisbury Optical general manager would attempt to increase the amount owed for their services.

Dina was so helpful! She helped me get everything I needed so I was in and out very quick!! Will…read moredefinitely come back again!

I had a scheduled ninety-minute appointment with Dr Yonkers and staff to discuss cataract surgery…read more They performed various tests on my eyes. They showed me a video that clearly explained the procedure. They were so thorough. Dr. Yonker explained every step of the procedure and answered all my questions. His staff is awesome. They are so professional and were so happy to help me. A special shout out to Kiara who worked with me. She is great!! The office is so organized. They have scheduled my next appointments and explained what to expect in each. They have excellent communication skills with their patients. I feel I am in very capable hands!! Thank you.

Fantastic practice - Efficient in getting patients moved through their appointments in a timely…read moremanner. The staff is very nice, and the Dr. Murphy is terrific but found out today that they no longer fit for contact lenses. There was no proactive communication to existing patients. (confirmed it on the website)

I have been going to Walmart vision Center for a couple of years and everyone there is…read moreexceptionally helpful. I have found this to be a typical of Walmart associates. No matter if I call or if I stop in person everyone is so willing to help and they are very knowledgeable. More than once they have gone above and beyond and especially today I felt that the provider I met with was very nice and the technician that assisted was Keva. She took her time to make sure that I was charged the correct amount even going so far as to call her manager at home to be certain that the transaction was completed correctly the first time. That attention to detail is rare unfortunately in most store interactions elsewhere. I really appreciate how kind this team is. I would not go anywhere else.

Called the Salisbury Center for an eye exam appointment. When I told them I had UHC medicare…read moreAdvantage, the call taker was rude and said they don't accept my insurance. I had a few questions to confirm, but every time I spoke I was talked over, then told the Dr is independent and doesn't work for Walmart and hasn't taken UHC for a year. I guess somehow I should have known that? My UHC Vision Benefit does list this Walmart as participating in network.

Horrible experience. Horrible customer service. We were trying to get my husband glasses. We went…read moreinto the Salisbury office to pick up my new glasses and order his (we had the prescription provided by the ophthalmologist and it was given to the person at the desk. We sat and waited. Four people were at the desk working on the computer and we were ignored. Finally I asked if we needed to make an appointment to come back and I was told "that would probably be a good idea" since they were busy with computer problems. I called them back when I realized I never got our prescription back. I was told to "look in my car" since they gave it back to me. They did not. Returned a week or so later. Since they had lost the prescription, they said they were "calling to get it". We ordered his glasses and were told they would call when they came in. After three weeks passed I called today. I was told the glasses were never ordered since they did not get the prescription from the provider. I asked why they did not call them back or at least call me and I would get it myself! I was told "mistakes happen" in a sarcastic tone. My husband is still without glasses. Unbelievable.

Terrible experience....I scheduled an eye appt online and showed up as scheduled. I was told they…read moregave my appt to someone else after several minutes of looking and me showing the email I received confirming the appt. I was told because they tried to call me...they didnt...when I didn't answer they booked someone else. I am in sales and cannot always answer my phone....no email, no text. I left work early to be there...DEFINITELY WILL NOT TRY AGAIN, Good luck to those that do...

Dr. Steele and her staff are both knowledgeable and compassionate. Your eyesight is in excellent…read morehands when you are one of their clients.

very unprofessional over the phone, I was hung up on twice mid conversation and the woman on the…read morephone was rude and snippy when I simply needed help and was asking basic questions. I genuinely can't believe the company would hire such unprofessional and rude individuals.

I lost my wife's glasses in the ocean. They made her a new pair within an hour. They literally…read moresaved my marriage and our vacation. Lifesavers!