I dropped off my prescriptions for glasses and contacts today and a very kind lady came to the door…read moreto help me. The door was locked but I saw a sign that said that's something new they were doing due to Covid. She accepted my prescriptions and made sure she had all of my correct information. She told me the front desk girls would give me a call to collect payment for the contacts when they came in. As I was leaving, I looked at the shop window and noticed that I had actually shown up and been graciously taken care of 2 hours after they had closed! This lady didn't have to even answer the door but she did and it truly helped me out so much. I always receive excellent customer service here and today was just over the top. She was one of many friendly employees here and I'm so grateful for the services they provide.

Horrible experience. Horrible customer service. We were trying to get my husband glasses. We went…read moreinto the Salisbury office to pick up my new glasses and order his (we had the prescription provided by the ophthalmologist and it was given to the person at the desk. We sat and waited. Four people were at the desk working on the computer and we were ignored. Finally I asked if we needed to make an appointment to come back and I was told "that would probably be a good idea" since they were busy with computer problems. I called them back when I realized I never got our prescription back. I was told to "look in my car" since they gave it back to me. They did not. Returned a week or so later. Since they had lost the prescription, they said they were "calling to get it". We ordered his glasses and were told they would call when they came in. After three weeks passed I called today. I was told the glasses were never ordered since they did not get the prescription from the provider. I asked why they did not call them back or at least call me and I would get it myself! I was told "mistakes happen" in a sarcastic tone. My husband is still without glasses. Unbelievable.

Terrible experience....I scheduled an eye appt online and showed up as scheduled. I was told they…read moregave my appt to someone else after several minutes of looking and me showing the email I received confirming the appt. I was told because they tried to call me...they didnt...when I didn't answer they booked someone else. I am in sales and cannot always answer my phone....no email, no text. I left work early to be there...DEFINITELY WILL NOT TRY AGAIN, Good luck to those that do...

I had a great visit for my eye exam. It was just an annual check up and as a first time patient…read more(returning) after 10+ years at another offices. I was not disappointed with their service and their ability to get my appointment scheduled within just 2 weeks. The front desk was nice and everyone was very helpful. Dr. Jolley was quick, knowledgeable and friendly getting my prescription and answering any questions I had. Personally I do wish they had more options in stock for their frames but they offer to provide your prescription and PD up front so you can go to a third party. That really shows character within their practice.

2023 I received EXCELLENT CARE from Dr. Jeanne Murphy at Salisbury Optical and paid in full for the…read moreservices rendered. In 2024, I called for a new appt with Dr. Murphy but was told by the General Manager, Robbie Holland, that I now owed an additional $95 because I failed to purchase contact lenses through Salisbury Optical in the months AFTER my appointment. Extremely surprised and disappointed that months later, Salisbury Optical general manager would attempt to increase the amount owed for their services.

Dr. Steele and her staff are both knowledgeable and compassionate. Your eyesight is in excellent…read morehands when you are one of their clients.

Negative Stars, if possible I've had the same problem…read moreeveryone else had. Decent eye exam, waiting months for glasses with rude staff giving the runaround. Probably 10 different phone calls and no less than six trips out there to get my glasses - and I spotted them the frames! I was just trying to covert and old and beloved pair of sunglasses to prescription lenses. Almost everyone I know has had the same experience as in all these reviews. It's a shame because it really used to be a nice place. Maybe if they paid their bills they wouldn't be having these supply chain issues? Will never, ever go back and will relate my experience any time I see anyone asking for a recommendation for an eye place. The Worst.

I've been going to Accurate Optical for years. The facility is clean and attractive. The team is…read moretop notch; they have perfected their appointment flow and customer service through the years. Huge selection of glasses and plenty of different contact lens types to suit your needs. Plenty of individualized care. They do not offer LASIK there, but they coordinate with TLC in Annapolis. I received all my follow-up examinations for my LASIK surgery with Dr. Miller at Accurate Optical, including the 24 hour post-op recheck. (Incidentally, if you can afford LASIK, do it! I have better than 20/20 vision now!) If you can swing the $30 to get their special retinal photography done, you can avoid getting your eyes dilated and cut your appointment time down considerably. The optometrists can see more of your retina with the special imaging than via the traditional pupil dilation, anyway. I highly recommend Accurate Optical!

Cancelled appointment without notification and couldn't schedule me for 9 months. I have been a…read morepatient in the practice for 10 years and have seen multiple doctors as doctors change. They said they sent a letter but not a phone call.

Bilateral cataract surgery. Both surgeries went smooth, no issues. I would highly recommend Dr…read more Ospital.

I called this office three days before scheduled appt to inform them that I am a trauma survivor…read morewith chronic PTSD, and requesting a one-on-one exam with doctor as having third parties in exam room such as scribes and chaperones makes me extremely uncomfortable. Was told it would be noted in my chart. They also transferred me to doctor's voicemail, where I repeated my request. On appointment day the receptionist got my address mixed up with another patient's, not once but THREE TIMES!!! Said she was having a bad day. The tech who did the preliminary exam was very nice and understanding of my situation was nice enough so I assumed the doctor (who was a new doctor to me since my previous doctor had retired) would be just as understanding. Although she was informed ahead of time of my special request, she did not hesitate to bring a scribe into the room. Said it had to be this way and due to the large volume of patients, could not do the note-taking herself. I said, "So I am just a number on a conveyor belt with hundreds of other patients? And I am paying to be treated like that?" No response, guess the answer was yes but she didn't want to say it. Today I officially fired Azar Eye Institute and cancelled future appointments. I will get future eye care at a facility which treats me as a human being with feelings and consideration of individual circumstances. But if you don't mind receiving care in a cold and impersonal manner, then Azar is definitely the place to go.

Both cataracts done at Azar Eye. Excellent experience. Techs knowledgeable and friendly. Surgeon…read morevery skilled, explained everything thoroughly and not I can see so well! Very smooth. Highly recommend.

very unprofessional over the phone, I was hung up on twice mid conversation and the woman on the…read morephone was rude and snippy when I simply needed help and was asking basic questions. I genuinely can't believe the company would hire such unprofessional and rude individuals.

I lost my wife's glasses in the ocean. They made her a new pair within an hour. They literally…read moresaved my marriage and our vacation. Lifesavers!

Doctor Klein examined me after 11 months of trying to Get…read moreglasses from another optometrist in Berlin Maryland. She explained that my eye sight could not be fixed with glasses and that I had a cataract in my right eye that made it illegal to drive a car. The other doctor gave me no such evaluation and kept trying to sell me glasses. Thank you so much Dr Klein! Please read this and do not trust just anyone with your sight. I can't think what might have happen.

What a disgusting woman. She was very rude to everyone in the office, including the staff. Before I…read morewent in the back with her another lady was checking me in. Jil Klein walked in and told us to stop talking because the woman I was talking to "just presses the buttons." She denied me of contacts and told me I had to get glasses, when I've had contacts before. When I walked out, the staff asked if I wanted to talk to the manager, and told me she talks to the staff like that too. She then was telling the people next in line why she wouldn't give me contacts, putting my information out in the open, which is illegal. She was smiling and very professional outside the office, but in the back she was insanely rude and childish. I hope she gets fired. One of the worst people I've ever come into contact with.

I recently got two pair of glasses from Sears and they both are Awesome! The Optical Manager 'Mr…read moreGary Wolf' did a Outstanding Job regarding my questions and his notable professional manner was highly noted! I really hate to see Sears Optical Leave! Thanks again Mr Gary Wolf!