I came in with a phone that wouldn't text or call anymore. The problem was something with my apple…read moreID and Casandra went above and beyond to make sure I left with a working phone. Highly recommend.

One star isnt even something they deserve. To start, all employee's are completely unprofessional…read moreand speak in a terrible manner. I was "helped" by Cassandra G, who lied multiple times to make a sale. I naively took her word and assumed she would be truthful with me when I asked a question. Sadly, management could care less when the issue was brought up. She is pushy and rude and overall a terrible representation of AT&T. I would NOT recommend anyone to go here and I definitely will not be returning. They messed my account up and the issue is still unresolved with corporate. OVER A MONTH AGO NOW. If you're going to go here, make sure you call a corporate AT&T before going with ANY of their "promotions". They will tell you one thing & do a different thing on your account. AT&T Corporate should start looking into who they employe for their retail stores...

Courteous and very helpful! They ordered and replaced my camera in maybe 20 minutes once the part…read morearrived. And, when the new camera failed they replaced it again right away!

Changed my batteries, repaired screens and charging port. Affordable and good service…read more It is a little hard to find. Go in the store on the left side of the listed address and you will see a cell phone work bench.

I have been to this Verizon 2 times and both times the people went beyond to help. Yesterday I went…read moreand Jonathan helped me tremendously. He was funny, friendly, very knowledgeable, and in my opinion very talented young man. I have a white oops I mean blue iPhone 15. I highly recommend this Verizon dealer.

Brad was our representative today, we were there to switch carriers from T-Mobile. during our time…read morethere Brad quoted a reasonable rate, then went silent and increase the rate by $60 per month. In one hour he spoke perhaps 20 words. The store looked poorly managed and staff was poorly trained. Needless to say we wasted 1 hour and bought nothing. Even if we got a good deal, the vibe was bad so I'm not sure we would have bought.

On Wednesday, August 12, I had the misfortune of being referred to the Victra Verizon Store in…read moreLewes, Delaware, for assistance with transferring my cell service to Verizon. Upon entering the store, the male representatives were occupied assisting other customers, while the available female representative barely acknowledged me. I explained that I had been referred by another Verizon representative who had attempted to assist me by telephone. Rather than reviewing the notes or making an effort to understand the situation, the Victra representative immediately presented one objection after another, stating, "You will need to pay $30, regardless of what the other agent said," and that it would take 24-48 hours for my phone to be unlocked or I would need to purchase another phone. Rather than continue an unproductive interaction, I left the store, contacted my previous cell provider to verify that the transfer had been completed, and proceeded to the Verizon location in Rehoboth Beach. My experience there was completely different. Alex of TCC welcomed me warmly, explained that he would assist me as soon as he finished helping another customer, and then provided exceptional customer service. He took the time to troubleshoot the issue, remained patient and professional, and ensured that my service was fully activated before allowing me to leave the store. I also want to recognize the Verizon telephone representative I initially spoke with, who followed up with me the following day to ensure that my phone service had been successfully activated. That follow-through was greatly appreciated. Alex and the telephone representative demonstrated what genuine customer care looks like--professionalism, patience, accountability, and a sincere commitment to resolving the customer's issue. Although my initial experience at the Victra store was extremely disappointing, the exceptional service I received from Alex and the telephone representative restored my confidence in Verizon's commitment to its customers.

If I could give -1 I would. People that work there are rude! I have nothing but disrespect to…read morequestion I asked. I was so upset that I called headquarters to leave a formal complaint

While ultimately we caved under how difficult it would be to sign up for various services, Rachel,…read moreseriously knowledgeable in all aspects, was tireless in working with us and dealing with a discovered, previously unknown, appropriation of some of our financial data. She worked hours...really...at reporting and clearing the fraud, then had to do it again on a second account. The interfaces required of converting the service ultimately were too much for us, but her can-do attitude and cheerful attack of whatever barrier was before her should make her much valued by her employer. We certainly appreciated her tenacity and knowledge.

I had a great experience with this location I especially enjoyed working with one of the employees…read morethere she was so awesome!! I would definitely recommend this place to everyone!!! Amber you rock girl

John Aneel was fabulous. My son lost his found while we were at Bethany Beach. Of course my 19 year…read moreold son thought the world was going to end without his found. Went to the Ocean View Verizon store and John was extremely helpful. Also helped me figure out a way where I didn't need to spend $1,000 on a new phone when the phone my son lost was only a month old. We were in and out with a new phone within 30 minutes.

I would rate ZERO if I could. I disconnected TWO days into a billing cycle and was billed for a…read morecomplete 30-day billing cycle "per their policy". This is a huge rip off costing me about a $150 for no reason. I would never deal with them again. I went with Mint Mobile and cut my bill by 2/3's. Remember to cut billing prior to a billing cycle end unless you want to pay for the full month for no reason!!

This is a Verizon Wireless reseller, NOT Verizon Wireless. They require you pay a $50 "Set Up" Fee…read morewhen buying a new phone. Even though switching from an iPhone to a new iPhone is a simple process. They will NOT waive that fee. Also, the manager is fairly rude.

Service is store is terrible. I came to pickup a simple order. The girl has been in the back room…read morefor 20 minutes.So the manager goes back to check what she is doing. He comes back and tells me some story that they are trying to get together. She finally comes back and says they do not have it. Why would the Verizon people send my order somewhere they do not have it in stock.