While ultimately we caved under how difficult it would be to sign up for various services, Rachel,…read moreseriously knowledgeable in all aspects, was tireless in working with us and dealing with a discovered, previously unknown, appropriation of some of our financial data. She worked hours...really...at reporting and clearing the fraud, then had to do it again on a second account. The interfaces required of converting the service ultimately were too much for us, but her can-do attitude and cheerful attack of whatever barrier was before her should make her much valued by her employer. We certainly appreciated her tenacity and knowledge.

I had a great experience with this location I especially enjoyed working with one of the employees…read morethere she was so awesome!! I would definitely recommend this place to everyone!!! Amber you rock girl

Brittany helped me switch my phone from my parents plan to my new plan. The whole process went very…read moresmooth. There were a lot of people in the store and she still managed to help us all out! I got my first iPhone here in 2011 and glad to be back for a new phone. I live in a different state and it still worked great.

I went into this store to buy a new eSIM card for my wife's phone because she was having issues…read morewith her phone. Apple and Verizon customer service told me her phone (the hardware) was fine but when I went into this store, the woman who helped me, the blonde hair and glasses, told me I needed a new phone and the eSIM card with only work for 24 hours. My wife's phone was having problems with her physical SIM card and service where she couldn't connect. Something didn't sit well with me when the woman told me not to spend $30 for an eSIM card but rather sign up for a new plan that would charge me an extra $25 a month or $900 for the next three years. She was pushy about it and put a lot of pressure on me to trade in my wife's phone and spend more on a new plan. I left the store, and later came back and I was happy that another worker came over and helped me. I bought the eSIM card and my wife's phone has been working without one issue. So let's see, spend $30 for an eSIM card or be told I have to buy a new phone and spend $900 over the next three years??? I do not recommend this store. They just want to rip you off and buy a new phone and upgraded plan.

Well I've been a Verizon customer for 15 years now and I recently upgraded my phone. I was also on…read morean older plan and my phone was 4 years old. The tech immediately told me I was eligible for a free phone exclusive for being a loyal customer and I could upgrade my plan as well. This was not a cheap phone but a top of the line Google Pixel 9 Pro XL, I don't do Apple. I also went to an unlimited plan with hotspot data as well. The tech put the liquid glass on my phone and went through every detail of my plan and what the price would be. My bill is $50 cheaper than it was and my phone is awesome so I am a happy customer.

Every add-on is triple in price!!$$$$$ Buy all accessories…read moreon Amazon!!! Bought a new phone and was charged for setting up phone $40!! Total ripoff!!

Outstanding service from people that actually care about the customer! Would recommend them to…read moreanyone looking to purchase a AT&T cell phone. A++

From the owner: AT&T, serving over 81 million wireless customersread more

I came to the local Store Number 939D on 1135 S. Salisbury Blvd, Salisbury, MD 21801 to replace my…read moreTmobile Internet cord that was damaged during my move. Once again, this store continues to surpass all my needs. Represenative GEO was absolutely amazing in helping me choose a Sync Watch for my niece's birthday. I really appreciate his time, suggestions, and knowledge of the products in store. Whatever you all are doing at that store to produce kind experts on every matter, keep on doing just that.

everything especially fire that dei hire i turned my phone…read morein and closed my account on time and now a year later i getting harassed by a collection agency saying i owe $1900 dollars don't go to this store if you are a white man!!!!

The Service at this location is unacceptable. I purchased a defective device and was told by Chris…read moreand Manager Brandon(via phone) . That I needed to go to the store it was purchased at. If I didn't want pay restocking fee. That I would have to pay a restocking fee or travel back to White Marsh Mall where they had the same model. I explained to him that I thats was an inconvenience for me to travel back to whit marsh. I would be happy with any color longest as it wasn't a defect model. I was in the store earlier and a nice lady help me set up my appointment with apple to have my (just purchased phone on 1/29/25) device check. Customer Service tried to talk to Chris but he was rude and refuses to listen to how they was explaining to him to take care of the problem. Neither of us to say I left without a proper working phone. So so please avoid this location if you did not purchase from them.

When I walked into the T-mobile store, I was shocked nobody was in their for a Friday evening. I…read morewas so happy because every other time I've been there it always a long line. Walked up the associate. Give him my information. Told him which phone I wanted. He went to stock room to get it. When he came back he set everything up on my new phone. He rung me up and I was out the door. It doesn't get better than that. I was so impressed that I was only in there for 30 minutes or less.