What a big disappointment. This family is low key shady and money hungry. They thought I would fall for their quick tongue. They over charged me. Trust me when I say there are other restoration businesses in the capital region that are more honest, talented and affordable. Mark did not install or cut my unit correctly. When I mentioned my concerns they tried to charge me for their mistakes. I was unhappy and Joe the father called me aggressive instead of showing compassion and willingness to help resolve the matter. I can say wholeheartedly I am better off with the new stylist I have and I'm paying less money for great units. Please don't be fooled by them. Our happiness and confidence is important. Stay healthy ,happy and safe people.
Today is December 18, 2024, and I want to provide an update regarding my initial post. The owner responded five days ago, but his response was not entirely truthful. Contrary to his claim, they never offered to correct their mistake. Instead, the owner called me twice this current week, leaving voice messages, and when I returned the call today, December18th, 2024, he proposed refunding me $800 on the condition that I delete my Google review and sign a nondisclosure agreement.
This attempt to silence me, especially during the holiday season, is deeply disappointing and reflects poorly on the integrity of this business. Unfortunately, my experience has shown that this company operates in a shady, self-serving, and money-driven manner. I feel it's important for others to be aware of this. read more