Fantastic service! I highly recommend Beth. She is friendly and does a wonderful facial!! Very…read morerelaxing. Good pricing!

Excellent service performed by an excellent human! Not only is my face renewed and refreshed, but…read moreso is my spirit! I cannot recommend Beth highly enough!

PLEASE DO NOT GO HERE. UNLAWFULLY OPERATED…read more The practice is run by a Physician Assistant (PA), but New York State law clearly states that PAs must work under the supervision of a licensed physician. When I asked to speak with their Medical Director, I was told they didn't have one. (Article 131-B of the New York Education Law governs the practice of physician assistants in the state.) The injector GiGi performed unauthorized treatments, including injecting Botox into my gummy lines--something I never requested or approved. When I returned to address the poor results, the PA had to step in to sternly direct the injector to only use half an injection to fix the Spock brow I had been left with. Despite these efforts, the results were far from satisfactory. My appearance resembled what can only be described as a "serial killer" smile. (See below pictures) They also convinced me to choose a "lip flip" instead of lip fillers, claiming it would help "quiet my facial muscles" before injections. It's unclear whether the resulting smile was caused by the lip flip or the unauthorized gummy line injections, but the outcome has been devastating. Even three months later, my smile is still not back to normal, despite being told that the effects would wear off quickly. The dismissive attitude that mistakes don't matter because "Botox wears off" is unacceptable. If a procedure's effects last for months, the least they can do is get it right the first time. Another alarming issue is their lack of transparency. While consent and waiver forms are uploaded to the online portal, they fail to include any documentation of the injection sites. This omission feels deliberate, and it makes me question what they might be trying to hide. On a personal level, this experience ruined what should have been a joyful time. I had just returned from a 10-month military deployment and was looking forward to reuniting with my loved ones. I wanted to look refreshed and less stressed, but instead, I ended up feeling self-conscious and unattractive. I even asked my boyfriend to delay proposing because I didn't want to look this way in engagement photos. It's heartbreaking that such a special moment had to be put on hold because of their carelessness. The staff assured me that what happened to me was rare and that the effects would subside quickly. However, after extensive research, I found only one similar case online, which confirms that my experience is far from normal.

Wonderful! I've been coming here for 2 years, and have had nothing but great experiences and…read morefantastic results! Gigi and Kelly are amazing and so knowledgeable. The entire staff is warm and welcoming. I have never had any issues with my Dysport injections, and have NEVER been pressured into anything! Rest assured, you are in fantastic hands when coming here! So grateful for this team for always making me feel beautiful and making it so easy to treat myself!

I'm a travel nurse, and I've been to several estheticians across the country. I can confidently say…read moreshe is the best I have been to. She has treated my skin with mask-related acne. Hormonal acne, during my pregnancy and now postpartum. When I started seeing her, my goal was to control and improve my acne. I have exceeded that goal and am now confidently rocking my skin makeup-free. Her knowledge of skin and how to care for it is extensive. She analyzes your skin and gives an in-depth recommendation on a home routine. She is judgment-free when I'm not consistent with my routine and helps me get back on track. She is worth every penny. With consistency, you will see improvement and enjoy every visit, as she is not only an amazing esthetician but also an even better human being.

I did the "whatever it takes" facial and before we even got started, I knew I would love Katerina…read moreforever. Before I even arrived, she texted me the morning of with the office address how to get there and wish me safe travels. Once I was there, the space was incredibly clean light and airy, and she proved to be super knowledgeable, attentive, and caring. The appointment never felt rushed even though there was someone scheduled for right after me. She analyzed all my products that I brought & told me why certain ingredients should not be used. She then put the good ones in one pile the 'not so good' ones in another- I threw the 'not so good' ones out immediately and had no qualms about doing so by the end of our appointment together. Katerina got a sense of what my routines were (or weren't) and gave me some helpful suggestions that have since become staples in my routine and my skin is significantly better. I would certainly go back the next time I'm passing through the Albany, New York area.

I had a wonderful experience with Lauran! She is a very talented hair stylist, who left my hair…read morelooking healthy and beautiful. I have long hair and am always worried about a new stylist cutting too much off - Lauran did a wonderful job of leaving my length while adding in face framing layers. She also provided very helpful suggestions! Additionally, the studio was very warm and welcoming. Prices were fantastic - $32 for a top notch haircut! I will definitely be back.

My first experience at Kristin's was thanks to a groupon purchased by my wonderful fiance (then,…read moreboyfriend) for a massage, facial, and manicure. The time came where the groupon had nearly expired -- given that I am a terrible procrastinator -- and Kristin worked VERY hard with me to find a time where I could come in. All of the services that I received were exceptional, and although I haven't had my hair done by Kristin yet, she is a kind and welcoming individual who always seems glad to see me. Since that first time, I have been in every couple of months for one person in particular: Amy, the aesthetician of my dreams. Amy is my guru, my hero, my Yoda. When I first came in, I had (with all of the best of intentions) completely destroyed my skin. I had been using various products I knew very little about in an attempt to treat my acne which had actually happened as a result of the astringent products I was using making my face extremely sensitive! To hide this from others I was piling foundation and concealer onto my face, which prevented any kind of healing. Amy knew instantly what was wrong and had all sorts of recommendations to make. Every day my skin looks better, and each time I go to Kristin's her smile shows me how drastic the change has been. In fact, with the exception of a tinted SPF I have been using, I have almost completely ceased to use make-up. I don't need it! My skin is incredible! Although everyone at Kristin's will make your day and make you feel fabulous, I cannot recommend Amy's services highly enough. My sister (also an aesthetician) had been telling me for months to find a professional and get real advice about my skin, and her advice led me to this person who made a HUGE difference in my self-image and confidence. Go to Kristin's! As soon and as often as possible!!! You will not regret this decision!

Booked an appointment for my fiance with Karen and it was such a waste of 125$. She started late,…read moreended early and was literally huffing and puffing during the session (not very relaxing for anyone) she also didn't use any pressure and it was obvious she must have had a long day because she was rushing and hardly applying any pressure which I had paid extra for. The gm Tim had called us after I placed a review and claimed he would get us another session but nothing ever came of that... just steer clear of this place and go to a private massage therapist instead. This chain just wants your money and doesn't give a damn if you leave feeling relaxed or refreshed. Would do zero stars if we could.

The worst customer service I've ever experienced. I booked two appointments for the same time: one…read morefor me and one for my husband for a special day for him. The morning of, Massage Envy called to cancel my husband's appointment. He was the whole reason we were even doing this. When I tried to call to cancel my appointment, I spent an hour getting transferred around and having no one pick up (someone must have been there to have called and cancelled my husband's appointment). When I finally did speak to someone, she said I was going to have to pay the cancellation fee even though they were the ones who cancelled one of the appointments. I understand having a cancellation fee policy, but this woman was rude and completely unhelpful. After she hung up on me, I started the whole process again of calling back. I finally got through to someone who took care of it after apparently the first woman talked to her. I had reservations about going to a chain like this in the first place, and this proves why. Terrible customer service and completely ruined the fun outing for my husband's day and took hours of my morning away.

I've been going to Gooding Skin Systems for 20 years now and they offer the best services of this…read moretype in the area. Nancye knows skin like no one else. One thing I really like is they never try to sell you products you don't need. If you are looking for the very best advice in skin care, book an appointment here. You won't be diaappointed.

I recently treated myself to a facial with Suzanne at Gooding's and as always I was so pleased with…read morethe results and happy that I did. Suzanne is the very best at facials, the results are immediate and lasting and she is such a professional, so knowledgeable of what keeps skin healthy looking and beautiful. All facials are not alike and Suzanne's are the best! Very much worth the time and cost.

I went to Spa One for the first time to correct a bad lash job done at a nail shop. My lashes were…read moreall knotted together and covered in glue. I made an appointment with Vanessa and she was wonderful. She made me feel really comfortable, and it took her almost an hour to remove all the glue from my bad lash job, but she was able to safety remove my lashes with very little damage. I had her put on a quick set of flares and they lasted almost 2 weeks and they are beautiful! She is an awesome eyelash tech, I highly recommend this place, the staff is friendly and professional.

I was always a fan of Spa One due to the services given by Marika and I was extremely disappointed…read moreto call and hear that she was no longer there. I was relieved to hear that I was still able to receive her services at her new location, Artistry of Face, in Loudonville! This is a HUGE loss for Spa One!!!

I did not like my color. The manager scheduled me immediately and it was redone. I am very pleased…read morewith the way it turned out and I've scheduled again for 5 weeks. I am very happy with the way they handled everything. I can't wait to go back. I love their massages and mani-pedis too!!

I had a bridal party here and it was a lovely calming experience except we were greeted at the door…read morefrom a two ladies one with black hair in a bun with a choker and another older lady blonde with black glasses Christi and Lynn, I believe. Who happened to have a very sour attitude we waited in the lobby for a while before our pedicures and failed to tell us we had access to the relaxation room and also failed to tell us where it was and what to do. When we asked about she gave us a ruder response and rolled her eyes I was extremely disappointed and offended by her attitude towards my sister getting married and the rest of my family. Otherwise the other staff helped us settle in and told us what to do and was very nice. Especially Gianna was a darling she was the sweetest girl and help us get comfortable and was the highlight of our day