My son had the absolute best time here for his 5th birthday with his little friends. We got the mega VIP package. It included a good amount of stuff. The staff member that was in charge of our party was great. I can't remember her name but I think it started with an "L" maybe Lindsey. She was great, very attentive. Even the other staff on the floor were very attentive. The pizza was very good surprisingly. They set the whole party room up for us. We did our best to clean up the room after and I did tip our party staff member in cash 20% because she deserved it. The only thing I wish was that parents got to jump for free and the party room was a little bigger to fit everyone. Overall it was a 9/10. We will be back! read more

Arrived at 6:30pm, was told they're not allowed to sell tickets after 6pm because of a glow party that starts at 8pm so they can only sell memberships. Despite the fact that the huge screen behind the counter clearly said 90 minute pass but was crossed out and changed to 120 minute pass. And the website says nothing about this. So not only could I not purchase the 90 minute pass that was on the screen, then they said we couldn't use our gift cards for memberships. Absolutely horrible customer service. read more

This place should be embarrassed. Took my two kids here, and it was a complete disaster. Went to get drinks at the snack area, where there was no attendant, but a drawer full of cash with the key in it, and people lined up. Informed the manager that the cash drawer was open and unattended, where he told me he would take my thoughts into consideration. Never in my life have a met someone who's so careless to a business they're supposed to be "managing". Not to mention the dirty everything, literally, everything. Will not be coming back read more

We had a great afternoon at Defy. This a very family friendly. Kids were very happy. Crew members went out of their way to make the atmosphere fun and safe. read more

Fortnite battle pass I $hit out my a$$ booted up my pc cuz I need me to get that fortnite battle pass I like fortnite did I mention fortnite? I like fortnite it's night time I mean it's 5:00 so it basically night time read more

DEFY Scranton - Spider-man - Trampoline Parks Near Me - Scranton, Pennsylvania

If I could give 0 star I would. Customer service is absolutely horrible. Unable to leave a message. No return emails, no call backs. Unbelievable. read more

Terrible customer service - messed up our billing date and charged me the full price for 3 upgraded memberships 8 days before I was told I would be charged by an associate and was informed via a confirmation email. Going through customer service, I was refused a refund through multiple back and forth emails. read more

Overpriced and they don't give you your party room for an hour even when you book for two hours. No where for the parents to sit and snack and just another way to get you to buy drinks for kids jumping for an hour without access to the party refreshments you pay extra to bring in. Save your money and go anywhere else but here. read more

Second time here & I have a problem. First time I was here, my 7 year old kid was doing dodgeball & the staff played themselves WAY to ruff for little kids. I honestly wanted to get in their myself & whip it 2nd time anther parent just whipped the ball at my kid in the face. Staff cleaned up their act, but anther parent ? Grown man over 6ft skinny fat build vs 60lb 7 year old kid ? If I could break glasses in high school throwing a foam ball, im sure I can as an adult & I'll gladly put anther grown man who takes pride picking on kids in his place I don't know if it's something the staff can't upon themselves to do Bc the company is scared to lose business, but adults can not be doing dodgeball with little kids, plain simple. Especially considering some other adults lack the self integrity & morals to go easier on little kid. Absolutely pathetic If your that parent too reading this, you shouldn't even have kids smh you clearly need others of us to parent you to begin with, let alone your own kids haha it's sad. It sucked on the way home having to explain to my kid why you careless jerk who didn't apologize I did not like pricing $20 an hour per kid It was well air conditioned & clean Smaller, but more many more obstacles then skyzone read more

My 2 boys enjoy going to Defy in Scranton, PA, however as a parent, I am greatly concerned about the lack of any supervision. I take my boys about twice a month there since it opened. In beginning there was plenty of staff and they were supervising throughout the venue. Now there is literally 1 person watching about 60-70 kids. I am here now (7/27), there is 1 employee on the floor, and he has his headphones in and listening to his music instead of supervising. Luckily there are parents watching their kids. Also, they haven't called out bracelet colors here once today. So I guess it doesn't matter if you paid for 1 hour or 3 hours??? read more

Handwritten note on the door. "Due to a Wi-Fi issue we are closed and expect to open @ 10:30". No notice on their official website. Dozens of disappointed families walking up to the glass doors only to turn around. So glad I drove the 40 minutes to bring my family here for opening time only for it to be closed. 10:30 and still families being turned away. Now being told possibly 11am or even later . However, birthday parties are allowed entry. Never again. read more

I had a great time there with my 3yo. There's an area for kids 6 and under and there's plenty of stuff to do even as an adult. To those saying there isn't enough supervision, I did see plenty staff but let's be honest: YOU SHOULD WATCH YOUR OWN KIDS. this isn't daycare and you should be watchful of your brood and teach them to be mindful of others too. The manager there : Ryan - great attention and customer service. The place was clean, the bathrooms were clean and there's diaper changing on the women's bathroom; Two rooms I think for private parties but they are to the side so the parties aren't interrupting the regular jumping. Overall loved and 10/10 will return. read more

We arrived and we were helped by Nathan who was super helpful we had an amazing time over there would definitely recommend many obstacles to go through read more

Nice place wasn't busy when the grandkids went. It was dark the kids enjoyed though. Prices where fair. Would come back.

Scheduled a birthday party for our daughter. We got a call the night before to please not arrive more than 15 minutes before the party because they will not be ready for us. We arrived at 4:30 for a 4:45 party and the place was chaos. I guess that explain the need for the constable at the door. Knowing that the parties are scheduled one would think they have enough staff to handle the parties at least. When we finally were able to check in they told us the room would not be ready for a while and they would hold our stuff on the party cart that was behind the check in counter. They took our daughters jacket and lost it. No one that night was able to help us since apparently there was no manager there or so we were told. We were told to call during the week for the manager. My wife got in touch with Troy and he seemed like he wanted to help but needed to pass it on above him to the GM, Casey. My wife has tried to reach Casey numerous times and he will not take calls. Once he was at the bank, then on a weekly conference call. Then another time my wife called again for Casey and she got Jeff, who insisted that she speak with him instead of Casey, he clearly should not deal with people. When my wife explained what is going on and we need a resolution Jeff said "the resolution is you should not have lost the coat" First off Jeff Defy lost the coat since they said they would hold it and were not responsible enough to do that. At this time still nothing from the Casey who is the GM. What a great GM that likes to avoid customer's problems. As guests were arriving and going into the party line they had to wait about a half hour to get checked in because of the lack of staff for the people there. Our 4:45 party did not get into the party room until sometime after 6 and they we were encouraged to hurry up because they needed to flip the room for the next party. I was understanding at first but now am really annoyed with Defy due to their employees especially Jeff and Casey. I would not recommend this place to anyone read more

Not for children under 8. Dodgeball is filled with cuss words and accidents waiting to happen. My child was purposely hurt and a child came up to her and hit her with a dodgeball. SEVERAL TIMES. Do not come here staff is horridly bad. read more

ok first of all, defy is always busy and the employees don't do their job right. There is always garabge and half eaten food everywhere. The prices are high, and the whole place smells like sweat and shit. read more

My 7 year old son and I visited this place on a weekend. They had several birthday parties going on that day. The place was very busy. The shoe shelves were overpacked and people were leaving their shoes and jackets on the floor. My son has autism. We spent 30 minutes in the line to buy tickets. Waiting is hard for any child especially for a child with special needs. After waiting for 30 mins in line and trying to keep him from running away to the trampolines, not bumping into other people in the line, the staff put a sign that the place reached it's full capacity and they are not selling tickets for another hour.... I went upfront and explained the situation. My son won't be able to wait for another hour. There are only 2 benches in the waiting area, and both were fully occupied; everyone else was sitting on the floor. The manager and receptionist said there is nothing they can do for us. Throughout all of this, they were allowing people with electronic tickets to enter. The manager replied that those tickets are accounted in the exact ' full capacity' number (so much for all the clothes and shoes all over the floor) near the enterance. Easy to predict my son had a huge melt down when he realized we were leaving. I wish I could explain the situation to my son, but he simply doesn't understand. I am very disappointed with such poor service and lack of sympathy. Keep your 'I am sorry' for yourself. You should know that there is a quick pass for handicapped people in most amusement parks!!! You MUST educate yourself and your staff. What a disgrace. And one more tip for you - May be next time Defy will close the place for public when they have multiple parties going on so other people don't have to sit on the floor for hours! read more