Sadly disappointed with my brow appointment with Crystal.
I booked in for "Brow Lamination, Wax, & Hybrid Tint with brow mapping and trim included" for $170 (price is now $200). I've been struggling with symmetry and my uneven brows and thought the brow mapping would be able to help me and was willing to pay the high price.
My appointment was at 1pm and I texted Crystal at 12:50pm that I had arrived. She said that she was running 20 minutes behind and so I waited. At about 1:05pm a girl in a jeep pulled up beside my car, got out, and ran into Crystal's. Then around 1:20pm the girl left Crystal's and at 1:25pm Crystal texted me that she was ready for me. This was probably not the best way to make a first impression, pushing my appointment back 30 minutes when I was already there waiting to squeeze in a late client, but I proceeded to go in. When I got in all I got was a "thanks for waiting" no apology that I had now been parked outside for 40 minutes.
I began to explain my concern with the symmetry of my brows and trusted Crystal to do what she does. She did my brow mapping and I was disappointed because I expected her to show me the mapping, show where my brows were uneven, explain what needed to be fixed, etc, but she didn't. Instead she just waxed them in the same shape they already were. Then she did the lamination and tinting.
At the end she showed me my brows and I was immediately disappointed. One of my brows was still closer to the bridge of my nose than the other, one still started lower, and one was much fuller/bushier than the other. All of these seem like such easy fixes, just trim down the bushy brow, wax in more so both brows are equal distances from my nose, etc. but clearly these things were unnoticed or went overlooked.
I paid at 2:21pm. The appointment is listed/scheduled for an hour and a half and I was there less than an hour. The entire thing felt rushed and I felt like I did not receive the service described online.
I was also told the lamination and tint could last up to 2-3 months, but within 3 weeks my brows were already almost back to normal. I couldn't image spending $170-$200 to do this every 3 weeks. Overall I wouldn't recommend anyone spend the money on this service. read more