It's fine; it's a train station. There's a coffee shop inside, Brew Coffee Lab, which is fantastic…read more(try the croffle). The interior is not a bad size so that's nice for when it's cold outside (or super hot, I suppose). There's also a bathroom so that's a great plus. They have anti-homeless seating in here--the benches have little metal dividers along them so that you can't lie down on the benches. I didn't know that Des Plaines was a hotbed for homelessness, but also am disgusted by any operation that uses anti-homeless architecture. I don't know if it's Metra or Des Plaines that's responsible for it but just not a good look.

I love the Metra, I really do. I ride the Metra every day from the city to Des Plaines. It's not…read morelike riding the "L" or a CTA bus; it's clean, doesn't smell like puke and there are fewer creepy passengers. You almost always get a seat, and the cars are properly heated in the winter and cooled in the summer. I highly recommend riding Metra if you can. Anyway, onto the Des Plaines Metra Station itself. This station is also a Pace bus depot, so it's convenient if you use both forms of transit. I've been to a couple Metra stations, and this one is pretty nice by comparison. It's a decent size with about four large benches inside for seating. There's also a convenience stand that sells coffee, drinks and snacks, and there are two restrooms. There is an attendant on duty to sell Metra tickets, but she is a little hit or miss. Sometimes she's really nice and friendly, and other times she's cranky and seems annoyed when you want to buy a ticket. It also seems like she takes a lot of breaks. She'll put up the "back in 10 minutes" sign and not be back in 10 minutes. Metra has finally started excepting credit cards at some of its stations, but not yet in Des Plaines, which is super annoying. You either have to pay in cash or write a check. Considering the moody ticket attendant and Metra's inability to adapt to technology, I highly recommend ordering your tickets online. Overall, I think riding Metra is a great value. The Des Plaines Metra station is clean and has a nice waiting area and snack stand inside.

I stumbled on the yelp reviews and realized they haven't been updated in years…read more It's an all new station. Heated well in winter and cooled in summer. Electric is available for charging and it's always spotless and clean smelling. I think it's cleaned almost daily. One of the best Metra stops now.

Within walking distance of my house, so 4/5 stars…read more Could be a smidge cleaner, but it a heavily trafficked Metra station.

The Windy City…read more.. I've always wanted to visit Chicago and have purposely made a stop over here on my way to Boston in the past and was very impressed of not just how large but nice and clean it was though since it was short I didn't get to see much of it but did get to enjoy a hot dog and deep dish pizza here which yes you can find. From what I understand it's up there being the largest airport in the US and from my arrival believe that as the taxiing to the gate was quite longer than I'm used to but no waiting very efficient and great service taking care of our flight. What was nice is that they have a food court as well not very large but big enough to have a few various establishment along with various other shops and eateries just about everywhere including vending machines for popcorn and boba tea. Some of the signs though I did have a hard time navigating around though that could just be me as I was looking for a lounge only to have passed right by it lol but it is a very crowded airport and happy that we got here early enough to enjoy what it has to offer as the city of Chicago really was a fabulous place to visit and am so happy to check it off my list...but will be back if given the opportunity. Thank you!

I landed in Chicago from a redeye flight, which was good for me because there were barely any…read morecustomers in the terminal. Well, many of the businesses were trying to get started with serving breakfast. I ventured over to the American Airlines Admital's Club to gain entry. The Chicago O'Hare terminal has almost everything that you need as a traveler they have restrooms. restaurants, a very popular McDonald's, and even a Starbucks. I couldn't help but notice that the people who work here are very busy doing their jobs, and no one makes eye contact with any passengers. Also, the passengers are very busy getting where they need to go. Luckily everything was clean and tidy on my visit to this airport and I appreciated my time in the American Airlines admirals club. That will be a separate review.

Horrible service! No wonder they don't have a website or a review on Yelp…read more My review is going to take some time, but hopefully I can help someone from falling into the same trap as I did. My husband saw their ad at a train station and the prices seemed too good to be true. We travel quite a bit and cabs can be really expensive, so I decided to call them to get a quote. At first they were prompt in answering and gave me a quote of $25 from Schaumburg to O'hare (can't beat that price). My first trip, they were excellent and came at the right time to pick me up. Judging from the service, I decided to order a return trip from the airport. This is where it starts getting tricky. They don't come into the Taxi lane to pick me up, but come to the general line. When I asked the driver he says "the taxi line was too busy".. and I know cabs aren't allowed in the general lane. The second thing that made me suspect that this is a fraud business was that they have no I-pass and they have to throw coins into the toll basket (what a waste of time!). Wait..there's more. They don't accept credit cards so you better have cash on hand coz they don't tell you that when you book a cab. (does that sound suspicious to you?? It did to me!) Now coming to the most interesting part of this terrible business. I asked for a pick up from Schaumburg at 3.30 pm as I had a 5.30 flight. They confirm my pick up but the driver comes at 4 pm!! I kept calling the main line to find out where my cab was and noone would pick up or reply to my text messages. I call another company for a last minute cab and this driver comes like a king at 4 pm and offers no apology. When I yell at him, he just jokes and says "next time during peak time remember to order a cab 30 mins earlier". Really??? Thanks for telling me that now, when I'm about to miss my flight. Thankfully I barely made it to my flight. Oh! another thing about this "great" business. They don't give you the drivers number or have the driver call you when he gets to the pick-up destination. So you have to keep checking if the driver is outside your home, or keep a close look-out for the cab at the airport (can you imagine how hard that can be will the thousand cab's there!) Coming to my final point of frustration..and none of the above ones beat this one. I called a day earlier to schedule a pick up from the airport. The lady takes all my details and says the driver will be ready around 8:30 to pick me up. She tells me to give the central number a call when I get my luggage and am ready for the flight. So accordingly, I called the number at 8.30 pm. NO ANSWER! I think they're on another call so I call back 5 mins later. The phone goes directly into voicemail. I call for the next half hour, leave a voicemail, multiple text messages and an email..But no reply to anything. So we called a more reliable company and ordered another pick-up. It's been over a week since then and I haven't even got an apology for the terrible service. One thing I'm sure of is that I'll never use this business again! I'm sorry for such a long rant, but something has to be said about this fraud of a business. Don't fall for their low prices as they aren't reliable at all!

This was my first time utilizing Echo's service. The previous reviews did not disappoint…read more The service was excellent. The driver was early, friendly, and there was plenty of room for our luggage. I would certainly recommend them for anyone that needs an airport transfer, or any service.

Driver was early. SUV was larger than expected and immaculately clean…read more We got to the airport in plenty of time as we anticipated and our driver was courteous and friendly. Will use Echo anytime we go to O'Hare.

Lots of parking around this location and very convenient to access, especially in conjunction with…read morethe public library. Staff here are very kind and helpful.

Horrible service!! Young people at the front desk have no ideas what are they doing at all , very…read morelazy and slow And unpleasant!

Booked this group for the National restaurant show and they were EXCELLENT to work with. All the…read moredrivers are very professional and the cars are clean and beautifully maintained. They even worked with us to push our ride back at the last minute because our plane was delayed. I would HIGHLY recommend their services to anyone who needs a driver in the Chicago area.

DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCE!! This was literally the worst experience I've ever…read morehad with a "professional" driver. From even initially booking the limo, to confirming the trip to being picked up, the ride itself and the drop off- everything and everyone involved including the manager Yani and the driver who refused to tell us his name- were unprofessional and the worst service I've ever had. I initially booked the limo with the manger Yani over the phone whose English was not great. Neither was the drivers. We scheduled the limo to pick us up at 10 PM at a Christmas Eve party and organized it to drive us home (~30 min). The driver counsel find us, sent emails in caps lock yelling at us that we were unorganized, asking for the correct address, when we had already given it to him...keep in mind he was also calling/emailing us 20-30 min early when no one was ready to leave yet as we had scheduled the ride for 10 PM. I had to walk all the way to a different address in the snow because they climber fifure out where to pick us up then he wouldn't even come up to the house because it was in an alley so my family and I (9 of us including a small child) had to carry all of our presents in the snow to a different house so that we could access the limo. The driver had a terrible attitude throwing our gifts carelessly in the trunk. His English was not good either. We asked out how to play music and he huffed and puffed as if we were annoying him (what did we pay for???). Then we start driving and we notice we're a few blocks away from our home in the city and the limo just stops in the middle of the street. There's a speed bump and said the limo can't go over it. We said ok fine, but we are 4-5 blocks from our destination, have tons of stuff to carry and don't want to walk in the snow. He told us to get out, came around to my door, opened it aggressively and all my stuff fell out of my purse, my Christmas gift that was a candle broke all over the street, he continued to yell get out to my whole family. My son started crying saying he was terrified and scared of the driver who kept yelling at us. We suggested he take us a different route where there were no speed bumps to get us closer to the destination, he REFUSED. We asked to speak to his manager who we spoke to on the phone, YANI again who wouldn't give us his last name nor his drivers first or last name. The whole thing was SO SKETCHY!!! Half us of, cold and tired, decided to get out and just walk the few blocks with all our gifts and the other half still try to deal with this driver. My sister cut her whole hand open on the candle that the driver broke by opening up the door and ordering us out of the limo in the middle of the street. As she's bleeding the driver continues to order the rest of us out, slams the door on her bleeding everywhere and finally leaves half my family in the snow to walk home. We will be filing a formal complaint and demanding our $200 back. This company ruined our Christmas Eve. DO NOT USE.

The operator hung up on me on purpose because I didn't understand what he said because his English…read morewasn't clear. I asked him to repeat the fare and he hung up. Never doing business with these guys!

The "service" sucks--engage them at your own risk. I contracted for them to pick my wife and I up…read moreat Chicago Midway and take us to Union Station to catch a connecting train. I scanned their hokey contract and emailed it back to them three nights before departing and paid their deposit fee. A woman called me the night before we arrived in Chicago asking about the contract. I told her I had already emailed it to them and paid the deposit and I had no way of doing it again on such short notice but would be happy to sign it again when the car arrived the next morning. When they never arrived at Midway, I called the service and she said "We won't send a car without the contract...." Gee thanks, scumbags--you can't operate your own email/business and then don't have the courtesy to let me know you're not coming but take my money in the meantime? Think again, losers......I reversed the charges and they can forget about ever seeing a dime from me and, hopefully, anyone else foolish enough to patronize their pathetic and seedy operating-out-of-a-phone-booth company.

I use Uber a lot! But not always out of town over a long duration. However in Chicago I did use…read moreride share exclusively for a week. Note I also used Lyft and would compare prices. Not one or the other was always more reasonable. However once the price was $12 difference when heading to the airport. In my option ride share is the way to go if in the city of Chicago. There are too many issues with parking and the high price that makes it counterproductive to rent. The app functioned well, better in my opinion than Lyft. I utilized Uber around 10-12 times and found on average the rides arrived in under 10 minutes. Some were within a few, but others were longer. The drivers were almost all foreign, but spoke English. They were professional and mostly knew their way around. Few instances of problems that brings the review down a star and a half I would recommend Uber. 3.5 rounding up. Always tip your driver.

So these bastards signed me up for an Uber One account without my permission…read more Here's what happened: I was trying to place an early morning coffee order with GrubHub. My browser suggested Uber, and I was half-awake and uncaffeinated, so I clicked through to Uber and started to enter my GrubHub login info. By the time I realized my mistake, Uber had my email. But I hadn't given them my credit card. Which raises a troubling question: If they really erased my data -- as they said they did when I deleted my account earlier -- how were they able to sign me up for Uber One and start billing me? When I read the email congratulating me on my Uber One membership, I was livid. Had to spend the next half hour trying to cancel, because of course, you can't talk to an agent. I'll double down on what I said earlier. This is a shady company. They're too cheap to invest in customer service, and they operate right on the borderline between crooked and legal. Don't trust them.