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    Chicago Transit Authority

    3.3 (15 reviews)
    Open Open 24 hours

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    Such an improvement
    Rohan D.

    This is a very attractive renovated station, and thanks to the Apple Store next door, there's a pretty fountain plaza with patio chairs and tables in front. Lots of expensive trendy shopping right around this station. The physical part, the infrastructure is great, the problem of course is that like other CTA stations, it's staffed by CTA workers. The best of them are merely indifferent and disinterested, some are openly hostile and belligerent. If you're a tourist or visitor from out of town, you'll be more likely to get assistance from anyone not in a CTA uniform.

    Newly renovated N&C Station

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    10 months ago

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    4 years ago

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    9 years ago

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    10 years ago

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    12 years ago

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    16 years ago

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    9 years ago

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    11 years ago

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    15 years ago

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    14 years ago

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    13 years ago

    I hope they fix up all the stops they need it...this is one of the better ones!

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    6 years ago

    So when is the escalator that hasn't been functional in weeks going to finally be fixed? What a joke.

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    14 years ago

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    10 years ago

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    Review Highlights - Chicago Transit Authority

    Apple has a big ass nice store, and was the main reason for the improvements.

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    Ogilvie Transportation Center

    Ogilvie Transportation Center

    3.8(186 reviews)
    2.0 miWest Loop, Near West Side

    Why oh why does the sign on the Madison St entrance of this building say "Accenture Tower" when…read moreit's really just the retail front of Ogilvie Transportation Center?! That confused me so much the first time I came here that I went across the street to Union Station by mistake thinking I had gone to the wrong place, and I missed my train. Please make better signage indicating that this entrance is also for the train station, as Google maps is getting less and less accurate (it put the marker in the middle of the intersection between the two stations). Other than that, the station is fine. Plenty of ticket machines and display screens showing the train schedules. There are escalators up to the track area for disability access as an option besides stairs. Just expect a huge line for the bathrooms. The retail shops and food items are price gouging to the extreme, like an airport would be.

    Last week was my first time taking a train into the city while visiting Great Lakes. I was…read moretraveling alone and a little nervous about getting into the city and unsure about the area that the Ogilvie Transportation Center is in. Reviews made it seem like a confusing place to navigate. I boarded the Union Pacific North Train Kine from Great Lakes just outside of the Navy Training Center. I purchased my ticket on the Ventra App and I boarded the train and took a seat. There were several stops along the way and the Ogilvie Transportation Center was the last stop. The Conductor visited the car I was riding in just a couple of stops before ending at Ogilvie to check and/or sell tickets. The Conductor was polite and patient. When I exited the train at Ogilvie, I just followed the crowd to the stairway into the station and then just chose to exit the building at the Canal Street exit whit turned out to be just perfect for starting my journey into Chicago for the day. At the end of the day, when I returned to Ogilvie, it took me a few minutes to figure out the train schedule and locate the right stairways onto the loading platform. They have large screens at each loading platform stairway entrance that shows where each train travels to and what time they leave. There are stairways on each side of the train station to get you to the train. One important thing to note is that for some stops, the first cars of the train, the doors do not open. So it's best to find a seat towards the back cars or make plans to walk through a couple of cars quickly to get to the exit doors that open. The Ogilvie Transportation Center was easier to navigate than I had thought.

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    Ogilvie Transportation Center
    Ogilvie Transportation Center
    Ogilvie Transportation Center

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    Chicago Union Station - Union Station

    Chicago Union Station

    3.5(506 reviews)
    2.3 miWest Loop, Near West Side

    Union Station (Chicago) is famous for the movies that were filmed there as well as being one of the…read morebusiest stations in the country. It's the main artery for Amtrak serving the midwest. Tons of platforms (close to 30 I think) and several places to choose from to grab a bite to eat. Each time I have traveled in and out of this station has been a decent experience. Though, I do still sometimes get lost. It's an older building but it's pretty well maintained and clean. Folks working there are actually more than willing to help out. That's petty refreshing. I absoluely love the architecture of the station and its Deco nod. Not to mention the grand architectural elements within the interior. Traveling in and out of Union Station is nostalgic; like being in a 1940s romance film.

    Union Station has some very beautiful areas that make you feel like you're taking a step back in…read moretime! They do a lot of work to keep it that way in both the interior and exterior. Some of of the waiting areas feel luxurious; if you have a while to wait it's certainly not gloomy! It's definitely a large, busy station with people coming and going so if you haven't navigated it before it's wise to get familiar with the building. There are some nice food options so it's nice to relax with a Jamba Juice. Kind, efficient staff. The Amtrak trains at Union Station have always been very reliable and there's just something so charming about traveling by train! When I went to college in downtown Chicago, I'd take the Hiawatha train back to Milwaukee every weekend and it was always a great experience. The key is definitely picking the train times that it's not going to be a zoo of foot traffic inside. Consider taking the train for a unique experience and enjoying a walk around a beautiful building with a lot of history!

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    Chicago Union Station - Inside of the station

    Inside of the station

    Chicago Union Station - 待合ホール。

    待合ホール。

    Chicago Union Station - Metropolitan Lounge

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    Metropolitan Lounge

    Metra Milwaukee District / West MD-W - Metra train not very clean!

    Metra Milwaukee District / West MD-W

    3.8(4 reviews)
    2.3 miWest Loop, Near West Side

    I had the pleasure of riding the MD-W for about two weeks leading up to the new year and a few…read moreother times I needed to get downtown. It was typically on time (I think the latest was 10 minutes) and the ride lasted about 45-60 minutes to and from the Metra Medinah Station. I was lucky enough to be working a temp job that pretty much let me much waltz into and out of the office whenever I felt like it, within reason. Therefore, I was very appreciative that their trains run about every 30 minutes in the morning and afternoon, and even happier that many of them run express to Franklin Park. The rest of the commuter trains came hourly during the day and every two hours in the evening. The later trains came in handy when I decided to stay in the city after work to go to the Christkindlmarket in December and on the weekend when I met up with my running group for an event at a local bar. Milwaukee District / West Line (MD-W) goes from Union Station's North Concourse out to Big Timber Road / Elgin. It's great for commuters who need to get into the heart of the city and especially helpful if you need to use it to connect to other forms of transportation such as Amtrak trains, Greyhound buses, Megabus, or CTA buses and L trains. Another bonus is that the station is underground, so you can stay out of the elements for most of these exchanges.

    The Hanover Park station (the fourth stop on the line after Big Timber, Elgin, and Bartlett) is my…read morehometown's train station, and it's had a major makeover in the last few years. Luckily, on a cold, fall day we were able to wait for our train inside the station, although the bathrooms are locked. This seems pretty standard for any train station when a ticket agent isn't present. Most of the stations seem well-maintained. I've never had any major hiccups on this rail line. Trains run frequently enough during the day and on weekends, so it's easy to ride the Metra whether you are going to work, school, or just scheduling a fun day in Chicago. The Milwaukee District West trains feed into Union Station, as does the BNSF rail line. Some stops are skipped periodically on rush hour trains (or altogether on weekends), so make sure you check the schedule if you aren't using one of the major stops.

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    Metra Milwaukee District / West MD-W
    Metra Milwaukee District / West MD-W
    Metra Milwaukee District / West MD-W

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    OurBus - Chicago

    OurBus - Chicago

    1.0(4 reviews)
    2.1 miThe Loop

    absolutely horrible experience. we booked and paid for a large enough bus to fit 60 passengers…read more they showed up with a bus with a capacity of only 39. told us they refused to take the extra passengers and have refused to refund us the difference. they are currently being investigated by fraud by a major credit card company due to this. our friends had to uber 2.5 hours because there was not enough room on the bus that we paid for. company also refused to compensate us for the ubers. absolutely ridiculous and wouldnt even recommend this company to my worst enemy.

    DO NOT TRUST OR USE OURBUS!…read more I booked a trip from Chicago to Indy after visiting their website and reading their standards of service (only "State of the Art Coaches"). I bought my ticket, and was guaranteed a seat on a bus with restroom, wi-fi and reclining seats. With less than 24-hours notice (not enough time to cancel without penalty), they changed the bus to a 24-seat passenger van with no restroom, no wi-fi, no reclining seats, and was told that passengers could feel free to ask the driver to stop for bathroom breaks. Their customer service line disconnected each of the four times I tried to speak to someone, and they refused me any refund (they eventually offered me a credit, as though I would have any reason to trust them in the future!) Oh--and just before the bus was to arrive, they texted that they were running late, and that the expected journey could take more than an hour longer! Don't waste your time with OurBus. I ended up using a much better service, with great buses, much lower price, and excellent customer service--FLIXBUS. I am currently disputing my charge with OurBus; I'll post further about their actions.

    Metra - Union Station - Conductor killed my card even though only 9 rides were used. Made me pay cash.

    Metra - Union Station

    2.0(9 reviews)
    2.3 miWest Loop, Near West Side

    I took the Metra trains three times in the last week. One from downtown Union Station Chicago to…read more BigTimber and two trains from Ogilvie Transportation Center to Kenosha. and another one to Evanston, IL. It was 90 degree and the AC was not working at all. I thought I was going to die in there. Let me just say how disgusted I was with the bathrooms. One was not working and was closed. Another had the toilet filled with feces and toilet paper with no running water. I went to another car and that too was filled with feces and toilet paper. Absolute disgusting. I think cattle are moved in cleaner sanitary conditions. No posted sign, no attempts to clean it out, nothing. On one train when I was getting off, I asked the conductor if that train was going to Evanston and he replied, "I am off now", kinda like I don't care. In a world class city like Chicago, you expect a little better than this. Please also tell the conductors to talk to people appropriately, "Please have your tickets out" as opposed to "have your tickets out in a nasty way". I thought I was an inmate in jail, not a paying customer on Metra. For the record, I would not upload pics of your feces. Don't get me wrong, for the price you cannot beat the money and time. I am sure an Uber would costs me the price of a kidney to Kenosha, but still. If you need to use the bathroom, PLEASE use it at the main stations or pray to God you have a super strong stomach. I saw about 8 people try to use the washroom that was disgusting and none of them used it. So trust me, it was not just me.

    They want you to take public transportation and here we sit because of switch failure not five or…read moreten minutes but an hour ... so ridiculous and this is getting to be a common occurrence wish we had other transportation friggin monopoly on public transport in this city NCS line is HORRIBLE

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    Metra - Union Station - Weekend ticket for $8.

    Weekend ticket for $8.

    Metra - Union Station - Metra: BNSF from Aurora

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    Metra: BNSF from Aurora

    Chicago Transit Authority - publictransport - Updated May 2026

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