From the initial drop-off and walkthrough, the experience started on a positive note. I had a…read morepleasant and informative conversation with my service representative, Dan Vasquez, who took the time to discuss my service concerns while also sharing helpful information on other aspects of my motorhome beyond the repairs themselves. What was initially expected to be a relatively short service visit turned into an extended stay. During that time, there were some communication challenges, which naturally led to some frustration. Service Manager John Meyke stepped in and, working together with Dan and myself, took control of the situation, addressed my concerns, and helped steer the experience back in a positive direction. In the end, both my motorhome and I left Giant RV better than when we arrived. We're currently discussing my solar needs, exploring equipment options, and working through the numbers for a potential installation! My thanks to John, Dan, and the Giant RV service team. I appreciate everything you did.

We just purchased a new Alliance Valor from Giant RV in Murrieta 08/15/26. We have had some issues…read moresuch as slide broke during our walk through, which was repaired ASAP. However, since actually picking up our new unit around the 19th of August, we have had some issues arise on our first adventure. It is really not the issues, its the manner in which Giant RV in Wildomar has responded and not telling the truth, Giant RV claims that all repairs have been approved as of 09/12/26. In talking with Alliance 09/17/26, no claim has been approved, in fact we were told by Alliance they are waiting on Giant RV to respond with more details needed. Which means our 5th wheel will not be ready yesterday, today or tomorrow. Items that Giant RV Wildomar, are telling us they are doing or waiting for approval, is something Alliance would never permit!!! We fell very mislead by Giant RV, by not giving us the correct and accurate information and telling us what they think we want to hear! We have tried to contact management in service and also in the sales department, but to no avail, no one seems to work or be available to help us. When dealing with the public the truth goes a long way, sometimes it might not be the answer the consumer wants to hear, but it is always the best solution. If the truth was told to us on Sept 10th 2026, we could have helped Giant RV expedite our claims. But instead we were promised our 5th wheel back by the 16th (as we are to leave on the 19th for a trip to Utah, which we are meeting friends from out of Calif. and are forced to cancel last minute due to Giant RV not telling the truth and 5th wheel will not be ready!!) Alliance thank god is totally about customer service and is assigning a consumer case manager to look into these claims and help us deal with Giant RV... As stated by another consumer: ""The customer service reps are bad and the place seems to be severely mismanaged."" We also would give them a ZERO if we could!!!

We bought a Jayco Redhawk from Richardson's RV and anytime we have issues with our RV we trust that…read morejob is going to get fixed proffesionally at Richardson's in Grand Terrace. I was their a couple weeks ago and honestly I won't go anywhere else. These days it is very hard to find great costumer service and RV repairs. Let's talk about the staff: Ryan has always been a pleasure to deal with when ever I call or bring in my RV. All the RV techs do great work but AJ is usually the one who works on my Jayco and I love that he takes the time to explain to me what the problem was on the RV and how it was fixed. He has even given me maintnance tips to make sure I am properly caring for the RV! Josh is on top of everything and really makes sure to keep me posted if the are any problems or delays. We are thinking of upgrading our RV to a bigger one soon and will definitely be returning to Richardson's RV for all of my RV needs!

I bought a 2003 Tahoe toy hauler that turned out to be a money pit. However, because I had already…read morespent so much on it. I decided to spend just as much to fix it. Unfortunately, I had to take it back over five times to fix the same things. Not to mention the damage created by the things not being fixed properly. The first time was not repaired properly. Overall, they did try and rectify most of the concerns, and they are definitely more reliable than the last place I used. So CAL RV repair in Temecula. Horrible!

Knowledgeable, prompt and fair. Jason is a breath of fresh air for mobile services!…read moreCalled him to reseal my roof and he was very honest that it didn't need it yet so I had him address some other issues

C and D did an outstanding job replacing the AC unit on my motorhome during 100 plus degree weather…read morewith a good attitude and professionalism at a reasonable price. I have used him before on my 5th wheel and will use him again with motorhome if needed.

I purchased a used RV from Giant Colton. Devon my salesman was professional, helpful and made the…read moretransaction very acceptable. He represented me very well during the negotiations.I found that the RV that I bought had a faulty refrigerator. I took it back to Giant RV service. I said that it never worked from day one. I notified them within two weeks after purchase. After much discussion we worked out an agreement to do the repairs to both of our satisfaction. Julio in finance was extremely supportive and was instrumental in coming to terms. Also, John the Service Manager was really a life safer. He searched for replacement parts for 4 weeks and finally got the repair achieved. He was very communicative and kept me in the loop and made a professional decision with the charges which was acceptable to us both. I will continue to use their service department for my RV.

If you ar looking for a good experience this is NOT the place to go. I was texted by someone named…read moreAmanda and was asked if my wife and I were looking for a new RV. Which we are. Amanda led my to believe she was a sales person, she is not. I had asked her some specific question 2 weeks ago and she said she would get back to me, so far I have been met with sielence. When I called her number I got the sales dept. and a guy named Jerimiah. I asked him the same questions and he was going to get back to me That was 10 days ago. Still nothing and Amanda will not return any text messages etc. So I am going to a different dealer. Cjeckout past reviews I am not the only one that has had this problem!!!

Office and techs were amazing in getting my mother in laws ac fixed quickly…read more Highly recommend them!

Last October a windstorm 'cleanly' detached a post from our awning. Self-tappers were pulled out. I…read morecalled WE-RV (?) and they sent out MarkTownsend. Got an estimate for $300, which I thought pricey, but had the work done anyway, He had his son with him, who he was training. Work was completed in about 30 minutes. I thought problems over. A few weeks ago the top three had popped out. I called back, not realizing it had been 8 months. I was told it was covered for 90 days, and would cost a $130 fee to come out to check. To be brief, I was told the $130 fee non-refundable no matter my decision. She told me he'd be in park working on other RV's and could stop by. I asked if she could lower fee. No. Since, I've spoken to several relaible vendors. ALL would wave estimate fees, in fact, would give a free estimate. One came widely referred and will do the work for $100. Total.

Great experience with everyone from the front office to the guys in back cutting and packing parts.read more

Went there to utilize their dump station, the staff were very friendly when I called. Will…read moredefinitely go there again.

I always compare prices when shopping for parts I always…read morevalue good customer service Although it is a few miles out of Hemet it is worth the time to go here. I also appreciate the expertise of the customer service representatives here. One man who took care of me has over 35 years experience. I was able to repair my hot water heater, and my refrigerator with the parts I purchased here, and the advise given on how to install them. The price on one part at another parts store was $20.00 higher so it was worth the extra miles to drive to BOB'S When you need parts for your RV I recommend you make the trip here. Coming down from Idylwild it is on the left Going up to Idylwild it is on your right Don't know about the RV sales part but I walked around the yard and they had some very nice RV's for sale and they were all open to inspect. No high pressure salesman followed me around.

Went in to purchase a unique RV water hose connector. I was sold the wrong part. Package was clear…read moreso opening the package wasn't attempted. Obviously still brand new. I returned with the sample & asked if he could help me find the correct part. I didn't ask for a refund yet when his demeanor just flipped & got defensive. He remembered I paid with a CC because he requested it. Then he asked for my copy of the receipt which I Did NOT have but he had his store copy of the receipt in his hand & still refused a measly $25.84 refund to a card that will probably take 3-5 business days. I wasn't upset at all, I was actually laughing when he said I could speak to his manager 3 days after this terrible transaction. No customer service, no manners, no respect. I will take my business elsewhere

We drove from Pismo Beach to Colton to view a 2018 Holiday Rambler Vacationer, which will be our…read morefirst motorhome. We initially spoke with Kaitlyn Mahoney over the phone regarding the motorhome. When we met Kaitlyn in person, she was genuinely a wonderful individual who made us feel like we were meeting a good friend. She took a sincere interest in understanding our wants and needs for this major purchase. Kaitlyn spent considerable time answering all of our questions and thoroughly showing us the motorhome in detail. Her professionalism, knowledge, and friendly approach made the entire experience enjoyable and stress-free. A special shout-out to the other team members as well--Doug, Curtis, and Francisco in Service and Parts--for helping coordinate our needs and ensuring everything was addressed. Last, but certainly not least, Mike provided a complete, thorough, and highly detailed walkthrough of our new motorhome. As first-time motorhome owners, we greatly appreciated the time he took to explain the systems, operation, and maintenance requirements. His patience and attention to detail gave us confidence as we begin this new adventure. Do I have any negatives regarding Mike Thompson RV in Colton? Only one: the starter motorhome package was not worth the value for the price based on the contents provided in the box. Overall, our experience with Mike Thompson RV was outstanding. Thank you to the entire team for making this such a positive and memorable purchasing experience.

We recently purchased a camper from Mike Thompson RV in Colton, CA, and traveled all the way from…read moreMaine to California to pick it up. The communication throughout the buying process was excellent, and we felt confident that we were dealing with a dealership that valued our business. Unfortunately, that changed almost immediately after the sale. Within minutes of leaving the lot, we received an engine oil overfill warning and had to return so excess oil could be removed. The camera system was also not working. We were told it was caused by water from the pressure washer, but we have since discovered that the cameras stop working whenever it rains, raising concerns about a larger issue. Shortly afterward, we discovered multiple chips in the window and an airbag warning light. We immediately contacted the dealership and were told these issues would be taken care of and that we should have the repairs completed and provide the receipts. However, when we submitted a window repair quote, we were told by Dan that it was too expensive and that we needed to find somewhere else. After returning to Maine, we had Mercedes perform a thorough inspection. They found that the airbag system had previously been repaired incorrectly and now requires significant repairs. We were also informed that required service had not been completed, resulting in another significant expense. Despite our prior conversations, we were then told to submit these repairs through our extended warranty. The biggest disappointment has been the lack of communication and the conflicting information we've received. Calls have gone unanswered, including one that supposedly "dropped" with no return call, and we have had very little follow-up despite repeatedly providing documentation. We understand that issues can happen with any camper. What we expected was for the dealership to stand behind the commitments made to us and help resolve problems discovered immediately after purchase. Instead, we are left dealing with significant repair costs and a serious safety concern. We do want to recognize Mike Crossland and Kaitlyn in sales. Both have been incredibly helpful, responsive, and genuinely committed to customer service. They deserve 10 stars for their efforts and have been the bright spot in an otherwise very frustrating experience. We sincerely hope Mike Thompson RV will take our concerns seriously, honor what was promised, and help resolve these outstanding safety and repair issues. We would much rather end this experience feeling that the dealership stood behind the camper we purchased.