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Decks by Vincent

3.0 (6 reviews)
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Services - Decks by Vincent

Deck design

Fence and gate installation

Fence and gate painting or staining

2 More Services

Fence and gate repair

Fence and gate weatherproofing

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1 year ago

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2 days ago

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2 months ago

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2 years ago

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1 year ago

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2 years ago

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Fence Solutions - 6'H Board on Board (Shadowbox) Fence

Fence Solutions

(55 reviews)

I must start off by saying that we absolutely LOVE our new fence…read more We have been in our new home for just a few short years, but we knew early on that our fence would have to be replaced sooner rather than later. My husband and I had researched SEVERAL different companies in our area and surrounding areas before deciding on Fence Solutions. We were fortunate enough to be able to work with Mark and he was quick to respond to any questions we had during the entire process. We decided to go with a sleek black aluminum fence and we are sooooo happy that we did. The yard seems a lot more open and we know that with the harsh Illinois weather, this fence will hold up without a problem for MANY years to come. We are looking forward to spending more time in the backyard and upping our landscaping game now that our big projects are complete. We couldn't be happier!

I purchased a home that had a fence installed by Fence Solutions in 2021. The fence looks great,…read moreand honestly, it was part of what made us decide to buy the house. Now for the problem. We have two gates. One of them is next to the garage, and the post that the gate latches to isn't actually a real post. It's just a hollow vinyl sleeve that's attached at the top to the garage, but it's not secured to the ground. It's basically floating. According to the original receipt, the installation included 5x5 posts set 36 inches into concrete footings. That clearly isn't the case here. I contacted the company and initially got their automated system and left my information. After not hearing back, I called again and spoke to someone who was able to locate the original job and said I'd get a call back within 24 to 48 hours. I did get a call the next day, but the person who called wasn't prepared. I still took the time to explain the issue and even sent photos and a video showing exactly what's going on. Despite that, he immediately started talking about costs without ever seeing the job in person. I made it clear that I wasn't calling about warranty coverage. I understand it's been more than a year. I simply asked for someone to come out, take a look, and provide an estimate in writing, along with an explanation of how the issue would be fixed. When he mentioned that the fix would likely involve installing a proper post, it raised the obvious question, why wasn't that done correctly in the first place? He said he had another meeting in 15 minutes and would follow up after speaking with a colleague. As expected, I haven't heard anything since.

Decks by Vincent - decksrailing - Updated May 2026

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