Dignity in general, I have real confidence in. My whole family has at one time or another, been…read moretreated by the medical staff. Compassionate, professional and good at what they do. Thank you Dignity and Mercy Medical Center!

So they schedule according to their own needs not the patient's needs or the health of the patient…read more Steve who they say is a supervisor is sadistic and will threaten to cancel all of your loved ones services and will yell at your loved ones. I truly do not know how people are allowed to keep a job acting this way. They schedule at noon at lunch time and do not care that your loved one with a head injury needs to stick to his schedule and can't do activities while hungry. They call you the night before about when you have an appointment which makes scheduling doctor appointments nearly impossible. They have our doc appointments but still try to schedule home visits during or close to those times. They say they are going to be "in your area" so they want to schedule home visit when it is easiest for them. We are supposed to get a certain amount of days per week and if you call to ask why that is not happening they hang up on you and threaten to end your entire case. They say they care about health but that is obviously not the case. They care about their own life and schedule. Trying to be a full time care giver and you can't get something as basic as "who is his case manager?" answered is ridiculous. Are they incompetent or just rude and uncaring or both? Mostly one star reviews saying the same thing. I asked how to make a complaint and they hung up on me. I asked who the supervisor to Steve is and they said "he's it" and refused to tell me. They told me to "call the hospital" but why is it they don't have this info? Every agency has a way to file a formal complaint. But they either are incompetent and truly do not know or are hiding that info. So on top of being a full time 24 hr a day caregiver and being stressed and exhausted and our loved one trying to learn to walk again and missing his PT appointments for the sake of the PT's needs we also get to deal with this abuse from the office when we try to get some info and get his 2 days of PT. If they cancel his home health care... that is called RETALIATION and it is illegal.

Low pay, miserable conditions and more! This company treats…read moretheir employees terribly. Some houses don't have personal protective gear (gloves), all while boasting they pull in millions each year. Whether looking for a place for your loved one or looking for a new job, stay away.

My sister is in the hospital right now due to neglect! She broke her hip by being dumped out of the…read morewheelchair. The care worker didn't know how to operate The chair &didn't have her strapped in..left her laying on the floor, not knowing what to do.!!! The supervisor Jolene and then her supervisor have yet to contact us back properly. We want a sit down meeting to find out what happened, it has to be on their time.?? Maybe they should take this a little bit more seriously! The care worker that did take good care of her says she only gets paid if she stays at the hospital with her.. she doesn't need anybody at the hospital because nurses and surgeons have been taken care of her if I could give a zero I would people be warned.

I was recently advised that I would have to leave my healthcare practice by March 2027 due to…read morecurrent staffing shortage and how hard it has been over the years to find and hire someone. I saw on Nextdoor a referral to a new healthcare practice called Juniper. It is only for seniors over 65 with medical coverage from Medicare and Medicare Supplimental plans. . They apparently don't take private pay, Medicare Advantage (so few people take that any way) or Medicaid. This set up was perfect with me and they are taking new patients. When you call to enroll it is followed up by a telephone consult that goes into great detail about the practice and it really worked for me. I like the fact that they did this pre-scanning so they didn't have to waste people's time. After that call, I received a prompt appointment and was able to fill out the enrollment form online. As usual with online applications, and often the ones on paper. There just isn't enough room to put down the information you need such as all your doctors, prescriptions and prior medical treatments. So after I I filled out my online application, I took information directly to their office that had all of that stuff so that I didn't have to waste time filling in all the details. I was hoping that they would be able to enter all of that information into their system before my first appointment. It had all been entered! So I just went to my first appointment yesterday with Kelly Morales, a PA (Physician Assistant) who was just wonderful. In addition, I did bring a paper copy of the additional information and again she was able to ask lots of questions directly from that detail. Being obsessive, I also took copies of my latest blood test, bone density test, my last colonoscopy and mammogram results. Again, she was just able to read down all of this information and ask questions. I felt it very important that I had that since I was changing a medical practice which had for 10 years worth of information. She has all of that detail that was relevant to now and the past history. She noted that most people who come in, their answers to doctors, medical procedures, and the prescriptions often end up with answers of " I don't know" which to me is very frightening. It sort of wastes that initial visit time. So we had a very effective first appointment. She was very thorough and I never for one moment did I feel that I was being rushed, which is actually my usual experience with physicians assistance, which is why I like them so much. I know some people are really wary of having a PA as your primary care person, but there is a doctor who is available for the more complicated thing. Please look up what the education requirements are for a PA. You will probably be stunned to find out how extensive their education and hands on experience needs to be before they get licensed. I think that should dissuade anyone from being worried about being treated by them.

Given the scarcity of general practice medical care in Shasta County, Juniper met my expectations…read moreand then some and I have high standards for people I trust with my health.

DO NOT GO HERE FOR ANY REASON AT ALL!! The MD is never in the office. His PA Monica lies on her…read morereports. She only cares about skin care. She over prescribes medication causing people to get more sick. The Doctor just signs off on prescriptions without ever seeing his patients. She won't listen to patients concerns about pain management. She accuses people in pain of lying. She is incredibly disrespectful and has no idea what she is doing. A PA shouldn't be running a Doctors office. This is not safe! DO NOT COME HERE!

You can always count on this office to schedule appts., help with filling prescriptions, great…read morecustomer service and Monica has great bed side manner. She makes you feel comfortable and explains thoroughly. Overall my experience was amazing and I will continue to return.

Amazingly perfect fit of a "caretaker" for my father. When COVID started we thought we might need…read moreto limit in home caregivers, but my parents insisted on NOT reducing them as they are fantastic, caring people, whom my parents having come to truly love. Highly trained, honest and qualified people who care for your loved ones, like you would. Professional and thorough communication with me (the daughter). All this while preserving the dignity of the client. They are a 20 star in a scale of 5! Thanks to Marti, Danielle, Sharon, Jamie and Kat. . .

Now on Larkspur Lane. From round the clock help with…read moreeverything to just driving to an appointment, these gals do it all...with a smile.

I'm 80 so I need help. They come 4 days a week. They are always prompt and they really help me out.read more

Our senior care needs have been very trying at times, when Visiting Angels came on board, they went…read moreabove and beyond to keep our family member cared for. All of the caregivers have been fantastic and helpful. Our family member is entering into hospice care along with the Angels by our sides. The Angels/Caregivers have a love for what they do and it shows in their work. The staff in Redding, Robert and Brenda, (I cannot say enough about Robert or Brenda) care about their caregivers and the people their caregivers are caring for. The service your company provides is phenomenal. You have a terrific group of people and they have all made a huge difference in our lives. With gratitude, my family is eternally grateful to Visiting Angels. What a company! What a Blessing! Thank you for your diligence, flexibility, and giving us a little peace of mind along this journey.

This company is not worth it. The owner only cares about the financial part of the care. Charging…read moreresidents for care they don't receive. And if it was up to owner residents would only be allowed to be in rooms 7 minutes for all care. Impossible to care for residents thoroughly these residents deserve the best care not worried about if someone is going to check on them throughout the shift. They have lived a long prospering life at the end of their life they should be cared for truly. Very few caregivers actually care for the residents. And the ones that do care get accused of not doing their job. Overall not a good company to work for or care for residents. Please take your family members elsewhere to get the quality care they deserve.

Serenity senior care services did an awesome job with my grandmother. Lizette the owner was there…read moreevery step of the way to answer any questions I had as well as her team! Thank you again for the amazing service my grandma loves you guys!

On September first, 2025, I had a major emergency surgery for an aortic rupture that nearly killed…read moreme. I was hospitalized for two and a half weeks and I was supposed to receive 10 hours of assisted care per week but during the first few weeks I was home, I had no help whatsoever and I was in really bad shape. I had no strength or energy and I was restricted from lifting more than five pounds or raising my arms to wash my hair, etc. In addition, I still get extremely dizzy and out of breath when I bend over or even try to move too quickly. I have yet to receive the full ten hours of actual work from these so-called caregivers. I have been through three different workers, and only one of them actually worked, but I guess she doesn't like me or something so she quit. She was replaced with someone who was very lazy and a bit invasive for my liking. I am very uncomfortable with people that I don't know being in my house and she was not respectful of my boundaries. This speaks volumes about the quality of care that I have yet to receive. And to be fully informative, I have been stood up at least twice by what I believe to be the management team. No phone call or text messages when I cleared my schedule and waited for them to arrive. However, after the second person quit, there was a sudden and unexpected knock on my door and I felt like I was being interrogated by someone who I presumed to be upper management. I had to call the VA liaison to see if they could help me get a different company because it seems like they weren't going to send me a replacement for the one that I sent away. And I honestly don't know if I want them to anymore. I just don't see any point. --- 12/19/2025 --- This is not the end of this story but it is the end of this review. I'm still trying to figure it all out for now. I don't recommend this company at all. Especially if you or your loved one really needs considerable care. If you are paying for it out of pocket, please do your due diligence and find someone else that will follow through and show up.

An entirely unethical, unorganized, and unfriendly business, in my opinion. Deceptive and systems…read morethat are designed to avoid responsibility. Worst communicators. Do not use this agency if you value the well being of your elderly loved ones. There are other options.