My Husband was seen here September 10th 2022 for a skin infection in the orbit of his eye. He had…read morebeen seen at Mercy Medical the day prior and not gotten the best care or his condition very carefully explained. We went to Hilltop for a second opinion. He registered online in the morning around 10 am, we headed into the clinic around 1pm to be seen. The clinic was swamped. They had been busy all day and we had to wait, they were very apologetic, they had called in all the staff they good and most of the staff were incredibly friendly even though it was a very busy Saturday. They let me wait with him in the lobby which was nice since his eye was involved he could really drive himself. He got called back at around 4:00pm into the exam room. I didn't catch the Medical Assistants name but she was nice and professional and kind. Dr Swanson was wonderful, I have been in the Redding area my entire life and he was by far the best urgent care doctor I have ever met. He was thorough in his exam, and he took his time to answer all our questions as well as come up with a treatment plan to address my husbands medical needs. It was so incredibly busy and he didn't make us feel rushed or dismissed and after the last few days that was so appreciated. The LVN, I believe her coworkers were calling her "Row" was also very professional and kind and by the time she was helping my husband it was after closing time and she was still very nice even after what looked to be a long day. So yes, we waited a long time. We were in the building from 1:30-5:15pm. It was the only urgent care open on a Saturday, what else could we expect? The staff was awesome, the building was fine, seemed clean. Cost was fair as far as medical goes for this area. I usually avoid urgent cares in the area due to bad experiences but after this experience I could see myself giving Hilltop Medical another shot if my family ever needs care and our primary doctor isn't available.

Horribly horribly run office. Went in with my wife just to get a simple referral that her…read morespecialists wanted but we needed hilltop to do it. Had an appointment, sat in the lobby for 30 minutes, then sat in our 'room' for just shy of an hour. Doctor finally came in and said they "forgot" about us. A few weeks go by, wife needs to go in again to get a referral to the next place we have to go in the chain of specialists, appointment made, wide sits in the waiting room for 1hr and 40 minutes over the appointment time. All to get a referral both times. Quite literally needed to speak to a doctor for less than 30 seconds on both occasions. What a joke of an office, wow.

Had elective surgery there. Their staff was super, super kind and helpful through the day-long…read moreprocess. Very professional and clean - yeah, I know that's to be expected at a hospital, but you know there's a big difference between levels of 'professional' and 'clean', and I'd say this hospital definitely ranks best out of the 6-10 I've been encountered in my life. My surgeon said he can't do as many surgeries in a day at this hospital compared to the other one in town. At the other one, patients are pushed through a lot faster -which he likes - but he understood that from the patient's perspective it's probably better not to be ran through as quickly. Personally, I LIKE to know I'm not on a conveyor belt for surgery, but being cared for in the best way. I'd choose them again. Kudos to everyone who is patient facing at Mercy Medical!

We came into the emergency room at 10:40pm and we are still sitting here at 3am. No one has given…read moreus an update and most of the nursing staff have been extremely rude to other patients. When I asked if I could get a pillow for my wife and I, I was literally told to go look for it myself. None of the staff takes any initiative and the only way we have made progress through our visit is by us asking the staff to do things. For example we were told that we needed to wait for an ultrasound review. After waiting for 2.5 hours, we asked if they knew anything and they were like... oh yeah we've known for a bit, everything looks fine. Seriously? You didn't think it would be important to tell us that? It's the only emergency room around, but that's no excuse for the absolutely horrendous service/care we've received. There was one male nurse who was very helpful, but he's the only positive part of this experience.

Worst urgent care I have ever gone to. I'm susceptible to strep throat and was told that because I…read moredon't have tonsils I can't get it which is absolutely untrue. The doctor was rude and dismissive and refused to listen to me. Lo and behold I went somewhere else to get a second opinion and that's exactly what was wrong. Will never go here again.

I have been here multiple times and all I can say is I have felt comfortable, heard, and taken care…read moreof in a center that has SO many people to care for. I appreciate the health care workers and the employees at this facility very much.

There was one other patient ahead of me when I walked in. After about 15 minutes of waiting in the…read morewaiting room I was brought into an examination room. Maybe all the other examination rooms in the back are completely full of people waiting to be seen, but it doesn't sound like it from the lack of activity out there. So why the hell am I waiting in an examination room for over an hour and a half, with no sign of the doctor coming in to see me. I don't think I'll be back here in a hurry. Time to find another doctor in Redding.

Horrible avoid this place! Dr. Reddy has the worst bedside manner of any doctor I have EVER dealt…read morewith. My dad had an appointment at 4:30. Waited over an hour to be seen. At least the staff were knowledgeable and super friendly which makes up for some of our wait time.

Patient for over 10 years. No personal connection with your Doctors. Doctors change often and…read moreyou're not allowed to consult with your Dr for urgent matter unless you can get an appt which is typically months out. Have gone without my RX multiple times due to front office staff not following through with requests, not submitting PA's, and when I try to explain the importance of my RX and aide effects of not being on it, they just say, "Sorry, you'll just have to wait." I ask to speak with my Dr and im told no. My insurance and pharmacy want to help but can't because of the Dr office neglect. They know they can act however they want because there is no accountability and you can't leave because there no Dr's in the area.

My friend recently accompanied her 83-year-old mother, who has dementia and a history of a brain…read moreinjury with residual bleeding, to an appointment with Dr. Khalid Mohamood Md. They were under the impression that they needed to see him in order to obtain a referral to a specialist. During the appointment, my friend began explaining her mother's medical history and the reason for the visit. Unfortunately, Dr. Mohammad immediately became argumentative and repeatedly stated that her mother needed a specialist. My friend calmly explained that she understood this and that obtaining a referral was the reason they were there. Despite this clarification, he continued interrupting and raising his voice rather than listening to the concerns being presented. As the conversation became increasingly frustrating, my friend raised her voice in an attempt to explain the situation once again. She was then asked to leave the exam room, despite being her mother's primary caregiver, advocate, and support person. As she was leaving, she was reportedly told that she was no longer allowed in the building. The nursing staff were kind, professional, and compassionate when she later explained what had happened. However, she was unable to speak with a supervisor regarding the incident. Working with elderly patients, especially those with dementia and complex medical conditions, requires patience, empathy, and effective communication. In this case, those qualities were noticeably absent. Rather than taking the time to listen and understand the situation, the doctor appeared rushed, dismissive, and unwilling to engage in a productive conversation. Patients who cannot advocate for themselves depend on family members to do so, and that role should be respected rather than discouraged

We called ahead of time to see if they had any availability and didn't get a clear answer. Upon…read morearrival the doors were locked and nobody would answer the phone. The hours online and on the doors say open. If this is for a lunch hour potentially then why the fuck isn't it mentioned ANYWHERE. Maybe add this somewhere to not waste peoples time. After we FINALLY got to go inside and speak to a human they said they were full for the day but have absolutely no patients here and the parking lot has not had anyone arrive in over an hour.

First and only time i will be going to this clinic. I went in for a sinus infection and was one of…read morethe first ones in the waiting room and one of the last to be called back. It took well over an hour and it got to the point where even the lady at the front desk had to go check why i hadn't been called back yet. Once i finally got taken back i was in the room for not even a full 3 minutes with the Doctor Justin. He wouldn't let me finish a sentence and kept talking over me as i was trying to explain my symptoms. He told me he was prescribing me an antibiotic that does not work for me as he was opening the door to leave the room. I explained that I've taken it many times before and i no longer respond well to that medicine. All he said was "thanks for letting me know". He did not explain or say anything about the alternative medicine he would be prescribing to me. It then took the office over 6 hours to send my prescription to my pharmacy. I had to call them 3 times asking them to push it through because i was in pain and needing my medicine. I just kept being told that it would "only take a couple hours". Finally once i was able pick It up is when i found out he prescribed me something completely different than what he told me in person in the office. Overall i felt extremely dismissed and unheard. I left extremely upset.

This clinic effectively refused to see a burn victim because he was from out of town…read more My friend sustained a bad burn at a gas station checking his engine. We drove to three different urgent cares (all closed) before calling Hilltop and making sure they were open. They told us to fill out an online form and that a nurse could help him triage from the car (because we were from out of town they didn't want us to enter). However, when we arrived, they changed their tune, saying they "may not" be able to see him and that they would have to decide. After begging a rude receptionist over the phone who ignored my friend's pain and made his urgent need for help about her ("I'm sorry sir I do t know who you spoke to before but you don't need to take it out on me!") Someone came out and told us to take pictures of the burn and email them, and they *may* be able to see him in 2 hours. Keep in mind he has a bad burn and is in need of immediate treatment. We decided to leave and seek help at a pharmacy instead. Who knew you could get better help for free from the staff at CVS inside Target than the people at a an urgent care clinic... The website says the 5 physicians started this clinic to help patients with minor emergencies. Looks like they strayed from the path. We were treated like second class citizens here. If your care needs are urgent, I urge you to reconsider seeking help from Hilltop.

Waiting times are horrendous I was first one in the door when opening been waiting 2 hours haven't…read moreeven been brought back

I was astonished to see three out of five stars for a review, but for me and I'm only speaking for…read moreme, my kid is alive because of them. She flatlined after being taken from red Bluff to Redding when she was recovered from the scene of an accident. I truly believe were it not for the actions of Dr. Castro-morea (I'm probably spelling that wrong) , our daughter would not be with us. Thank you, Mercy for what you do. Dr. Castro to the security, to the nurses, to everyone else, thank you guys. Top notch.

The "physicians" are pretty mediocre in this "hospital". I mean, it's pretty off putting as well as…read moreinfuriating, the overly perky and hyper demeanor of the doctors when they announce to your family member that they have approximately two years left on this earth. I mean, who the hell smiles and laughs like an exited school girl when she announced news like this. It was a young, Asian woman physician, can't remember her name as I was a little upset.