This is always a great experience - the staff is always friendly and supportive. Whether I'm…read moregetting my glasses, contacts or routine eye exam I always feel well cared for by the Doctors!! They have a fantastic selection of frames and I never feel like I'm being sold something that looks unflattering on me.

There are plenty of doctor's to make sure you can get an appointment without a big wait, which is…read morehandy for busy people whose schedules fluctuate a lot. Additionally, the option to schedule online is fantastic! They also have a great selection of frames and helpful opticians and front office staff. The text reminder to change my contacts is also pretty handy, even for a 40+ year contact lens veteran like me.

Absolutely LOVE this place! The ladies there are always so nice and helpful. Would definitely…read morerecommend.

Staff here is unbelievable. No skills for customer service at all. Rude looks when you walk in. If…read moreyou ask a question, they act like you're bothering them. They just seem absolutely annoyed to do their job and help. Their billing is extremely poor too. Received an invoice that did not show the full amount paid on the initial appointment, so we received other statements to pay a bill that made absolutely no sense. Took a 15 minute call to get it explained and sorted. Waste of my time. Just bill properly.

After wearing glasses almost my entire life I never had an eye doctor that I actually liked until…read morethis one. I at sold glasses. They're cheap with a huge selection. I was sad when many vision insurance changed and I could no longer go there. After Walmart I tried Lens Crafters which I hated! Comparing this place with both of those places, the doctor is way friendlier. They have convenient times for appointments. They're cheaper than Lens Crafters, but not as cheap as Walmart... or maybe it's just that they don't have as large of a selection as Walmart. One thing they do differently is that you don't look at the wall to find your own glasses. You give them some information on what you'd like, then they bring you a bunch of glasses to try. I can't decide if I like this better or not but I did get glasses that I like and I didn't take nearly as long picking them out since I didn't have to find them on my own. Overall I'd say I like this place over most Eye Doctors and would recommend them to anyone.

I visited Edgewood Eye Center for the second time today and had such a positive experience that I…read morewanted to write a review. The first time was in December and I got my normal eye exam. I was able to get an appointment quickly and thought the office staff and doctor were nice and on time. It was a great visit. Today I visited again with my son who is about three years old. I was a little nervous for my toddler to go through the exam and get his eyes dilated, but had some concerns about his eyesight and so thought it was for the best. Everyone in the office greeted him and helped him feel comfortable before and during his exam. The administrative staff gave him special attention and told him he was brave during the dilation process and offered stickers to distract him. The staff person that started the exam and the doctor both were excellent with him and made him feel comfortable the whole time. It was such a relief to me that they made the process so easy!

Treated my kids great. Dr. Young was very informative and saved my baby now she can see. I love the…read moreenergy of the employees as well. Very nice place. Will continue to be patients here.

I highly recommend the services of Dr. Pennell and his staff at Family Eye Health Center. I'm new…read moreto the area and chose them since they're close by and take my insurance. Dr. Pennell will take plenty of time to explain procedures and conditions to his patients, and even explained the science behind why some contacts are more comfortable than others to me. Very knowledgeable and accommodating. I was almost an hour late to an appointment due to my dentists appointment running over and they graciously accommodated me. There was also no pressure for my to purchase contacts of glasses from them, once I explained that I preferred to buy them online.

My mom has being going her since she was 16 and I also followed behind, i love them so much I get…read morethere contacts and eye exams

Everything here was fine until one of their staff (Mid age man, I believed his name is Bill) LIED…read moreto me TWICE! Here is my story and I tried to make it short: I did the eye exam and got my persecution in late 2016; Dr John D. LEVY did that for me and he was professional and kind. I went back to their shop recently (mid 2017) to ask if I'm able to meet the doctor and let him add the other brand of contact lenses on my prescription because I kinda like the Aucuve Oasis. Their stuff told me the doctor was no in the store currently, so form then on I went there every two weeks to buy a pair of contact lenses which MUCH EXPENSIVE THAN THE MARKET PRICE (Avira,$20/pair,you can buy 6 of them for about $20) and ask when the doctor will be back. Last week was the second month that I ask them, and Bill finally promised me to contact the Doctor, with reluctant attitude, and he said he would call me at Wednesday. I wait until then but NO ONE EVER CALLED. On Thursday I went that again to ask, Bill did't say sorry, he just gave me a piece of paper with the contact lenses brands that I want. But that was not on persecution, so I insist to make an appointment with the doctor. He said I would need to pay what ever the doctor asked to get what I need to add on my persecution, and the doctor will be back next Wednesday. I though that if I can pay a little bit more to solve my problem, why not? And finally, this Wednesday is my last time step into this stupid place. I went to their shop this noon and ask the young fellow:"Is the doctor here today?" He check the schedule and told me:" Well today is Wednesday, I'm sorry the Doctor is not here today." "But your stuff told me he'll be back today." The young fellow was a nice person so I asked nicely; "Who told you that? I need to ask him." "An older man works here." "Bill, wait a second." And he went inside to ask BILL, and I was waiting there. Just for a second I heard Bill yelling at the poor young fellow:" I won't deal with him anymore, the doctor is not here and he'll not get his persecution...xxxxx" I defiantly a little bit angry, but I also didn't put my trust in Bill. I leave my words " So you lied to me TWICE, Good job!" and left the place. It was a true story, I know I shouldn't made this personal. But the fact is, the other staff, include the young fellow, the doctor and an old lady were very nice to the customers. At least, they never make promises they can't keep. That's the bottom line of being a person, right? In fact no one wanna deal with Bill either, I went to see the doctor, who the hack care about if Bill was there or not? And what I want to say is: Even a non-christian knows: LYING IS A SIN, BILL!

Friendly staff and doctor! I highly recommend coming for an eye appointment. Good selection of…read moreglasses as well.

My experience must have been unusually bad, but I thought I should add it so that the reviews are…read moremore balanced. I cannot speak to the entirety of the staff of the location, as I didn't get past the waiting area. The person working behind the desk was pretty rude. I filled out the forms as it was my first time. After waiting for about 15 minutes, the lady behind the desk calls me by the wrong name and tells me (in an accusatory tone) my insurance is no good there. I explain that I had called previously and was told my insurance was fine - the location was on a list of providers from my insurance as well. No dice. She told me I must be wrong. So I left.

My husband and I both wanted regular prescriptions for near sightedness. We received reader…read moreprescriptions. Called back and they could not give us the RX we wanted. A year later billed us for a missed appointment that they never told us about. I wrote a letter and received no response-the bills came every month. Bad business practice.

I cannot at enough good things about this family-owned and operated practice. The staff is…read moreprofessional. My doctor runs on-time. He is thorough and answered questions I had about recent changes to my vision without making me feel rushed at my last visit. Highly recommend.