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    Deanna L Born, OD

    5.0 (1 review)
    Closed 10:00 am - 5:00 pm

    Services - Deanna L Born, OD

    Eye exams

    Eye testing and diagnosis

    Retinal imaging

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    9 years ago

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    MyEyeDr

    MyEyeDr

    4.4(94 reviews)
    8.7 mi
    $$

    I am writing to file a formal complaint regarding my recent visit to your office and to request a…read morerefund for services that were not disclosed to me in advance. Three weeks ago, I had a full eye examination with Dr. Wise, an ophthalmologist (MD) in Florida. Since I have worn glasses since high school, all I needed at this visit was a new prescription after losing my glasses. Last year, I also had a full exam at LensCrafters in Aventura, where the front desk clearly explained all costs and insurance coverage before my appointment. That visit was handled transparently and professionally. At MyEyeDr, however, the front desk did not explain what my insurance would or would not cover. During my appointment, a technician took retinal images without informing me that this would result in a $44 charge. I should have been told in advance and given the choice to decline. In addition, I was charged $140 for a contact lens fitting that was never discussed with me beforehand. The optometrist attempted multifocal lenses, which did not work for me. I was the one who had to suggest the lens setup I normally use (one lens for distance), and only then did he agree it would work. This left me feeling the fitting was unnecessary and not worth the fee. At checkout, I was presented with a bill of $640 that included these undisclosed charges. I was not prepared for such an amount and chose not to proceed with the purchase. The interaction with the sales associate afterward was uncomfortable and unprofessional. Because I was not informed of these additional services or fees beforehand, I am requesting a refund of the $44 retinal image fee and the $140 contact lens fitting fee. I believe this is a fair resolution given the lack of transparency and communication at my appointment. Thank you for your prompt attention to this matter. I look forward to your response and resolution.

    My appointment on 1/21/2025 was a pleasant one. I'm never disappointed whenever I'm seen by Dr…read moreBarry Kay. He makes you feel at ease, and that your feelings and whatever you're experiencing matters to him. He's very caring. We need more optometrist like him. He keeps you laughing, and he's professional with his patients. The staff let's not forget about them. They're all very professional the young ladies that were there, were new since my last visit this time last year, so I didn't know their names. Marlin, I hope that I have his name correct, as always was exceptional! Thanks staff of MyEyeDr you're all the Best!

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    MyEyeDr
    MyEyeDr - Dr. Mark Deweese

    Dr. Mark Deweese

    MyEyeDr - Dr. Barry Kay

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    Dr. Barry Kay

    Next Level Optical

    Next Level Optical

    4.8(38 reviews)
    2.6 mi
    $$

    POOR ONLINE ORDERING EXPERIENCE. I placed an order for frames on 3/25/26 and paid via PayPal,…read morereceived a confirmation immediately but then didn't hear anything for a few days. So I emailed them on 3/28/26 to find out what the status was and did not receive a response. So today 3/31/26 I called and they told me the frames I ordered were actually not available and they would cancel my order. When I asked why they never notified me about any of this, the man on the phone just said "because we didn't get to it." They may have a great walk-in mall shop (I have no idea), but AVOID ONLINE ORDERS with Next Level Optical - they are amateurs. I gave them two stars (instead of one) because at least they answered the phone, were polite, and finally refunded my money.

    3 stars I needed new glasses while visiting our son in…read moreFlorida January of 2024, this place got good reviews so went there, they were very nice HOWEVER I paid $500+ for the glasses which is fine it is what it is but I live in Indiana, the lenses I paid for I cannot seem to clean no matter what product or soap and water I use so I went to my regular optometrist for new lenses (December 2024) they said they would need to send them in, I cannot go without my glasses so they said if I called next Level they could give me the shape number of my lenses that they should have them and if not their lab should and that would prevent the need to send them off, I called was informed he did not keep that information, he didn't send lenses to a lab he did it himself but did not keep any of that information on file, I had him speak to my optometrist in case I was asking the question incorrectly, she hung up astonished, said he told her he didn't keep that kind of information in my file, he saw to many patients to do that?! my advice, find somewhere else

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    Next Level Optical
    Next Level Optical
    Next Level Optical - Been waiting for those. Next level has them, Thanks man

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    Been waiting for those. Next level has them, Thanks man

    Home Optical - Sunglasses

    Home Optical

    3.8(48 reviews)
    2.1 mi
    $

    Dr. Shapiro has moved on, but you can still get an eye exam here. Raquel, the owner, has partnered…read morewith 20/20 Now, which is a telemedicine eye doctor service. The exam I had was extremely thorough! Raquel is passionate about eye care. I learned a lot! Raquel does a lot of the "prep" work and testing and then uploads the information into a portal. Then she sets up a Zoom with an eye doctor from 20/20 Now to review the results. Everything is very high tech and as stated before, very thorough. You get the opinion of, and information from, two eye care professionals. I was very happy with the level of service here and I will definitely come back for future eye exams. Unfortunately, my earlier comment about the cost of the glasses and contacts still stands. It's just too pricey to order from the store. Again, I hate to be "that" person but I can't justify paying $50 more per box of contacts and double the cost for the lenses.

    First of all I called the home optical at 615 pm they close at 7 pm , they were very patient and…read morevery helpful accommodating since I emailed the prescription few minutes ago before closing . I went to shop it was 705 pm , Raquel was waiting for me with everything I needed already there . She gave me the best advice on the choice of the frame that fits my face perfectly and gave me what I needed to correct my near then my far vision . The eye contacts were perfect color perfect fits . There was an abundant variety of choices and I even got sunglasses that were custom made after working hours And to top all of that Raquel her self delivered everything to my hotel around 10 pm she had worked on the 3 pairs hand delivered them with so much care. It is one of the best experiences that I have with the optical world and doctors. I am grateful and highly highly recommend home optical for any optical needs . Thank you again home optical

    Photos
    Home Optical - That my new glasses

    That my new glasses

    Home Optical - Meilyn, Nadeska and Raquel. Lovely ladies, Professional and Caring about your needs and well-being. All Licensed and Certified

    Meilyn, Nadeska and Raquel. Lovely ladies, Professional and Caring about your needs and well-being. All Licensed and Certified

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    Deanna L Born, OD - optometrists - Updated May 2026

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