Always very friendly and help you find what you need as soon as you walk in. Have used them…read morebasically for every DIY home project I've ever had.

Out of town working on a Friday. Went there at 5:45 pm to get what I needed before they close…read more Doors were already locked and girl behind the counter just stared at me with a blank look. Hours on the door said they were open until 6pm.

I love Gilbert's, I feel as though it can be a bit more expensive for certain items, it's still…read moreworth the trip though. They normally have everything I need, and are super helpful. They're also a ups drop off store and do house/car keys

We always try to patronize Gilbert's Hardware store in DeWitt. Went in yesterday at 1:25pm…read more I was wearing a mask and gloves. The first 2 employees I encountered (both women) were not wearing masks. I asked why and they said, "Oh, I can't breathe with a mask on!" I replied, "Well, then I can't shop here." One woman replied, snottily, "Good. We don't care if you DO shop here." Why would I spend $130 here?

My FAVORITE farm store in the area! I stop in at least 2x a week to pick up…read morefeed/bedding/supplements/you name it. Running a farm is hard work but having this store down the road makes life easy. The staff is always so pleasant and my kiddo and I just love stopping in sometimes just to see the bunnies!!!! This week is the start of chick season so you know we will be stopping in more often to say hello to the tiny little ones and start making a list of babies we want in April.

Posting this for those who want to make sure you are going to a safe store during the covid…read moreoutbreak . This is not one of those safe stores. All employees I had seen were not wearing masks. There was no sneeze guard on any of the registers which puts you within two feet of an unmasked person. there was nothing to wipe carts with and no one was wiping them between employees. Apparently this is a popular place to go is you are not masked because customers were unmasked and several of them coughing . the store had many people in it and not many of them were social distancing and there was absolutely no advisement on the door or a sign that said to keep distance. Whole family with kids were in the store as well which is not necessary . I called the HQ and they told me they should be wearing masks or working register with a guard. but of course this is not true. Sad and disappointed that this store does not care about the heath of their customers to take full precautions.. They could not even take the smallest precaution of wearing masks. Oh and if you want to clean your hands in the store go to the chickens. apparently whatever disease you get from chickens is way more deadly since that is where thy chose to put hand sanitizer

As a manufacture, they must support local dealers and send the end users to these locations for…read moreparts and services, unfortunately this may not always work out and the supported dealers may not have the same level of customer service forefront and may sometimes choose to abandon the customer, that being said I am very impressed with the expert level of professionalism received from Saylor-Beall and being MADE IN THE USA!!! Would highly recommend them for future product needs!!!

Leonard's Hardware has everything you once expected in a friendly neighborhood family hardware…read morestore, including super helpful & courteous staff, row upon row of well-marked boxes of fasteners, &c., even free coffee in a charming old structure. It is simply one of those rare homey, cheerful, and welcoming hardware stores only found in small villages. You almost expect Sheriff Andy Taylor to pop in with a smile and a reminder of the upcoming pie-eating contest. However, if you're seeking dour, disconnected (other than to their mobile phones) so-called "employees" in a garishly decorated corporate mega-box setting, look elsewhere. No thick-headed, shuffling zombies here.

Wonderful neighborhood hardware store. Clean facility, friendly staff, and wide range of products…read more As good as it gets for a small town store.

Wow, the people here are amazing! I came in needing a specific plumbing adapter, and the very…read moreknowledgeable employee went around to find all the components that I'd need, and verified that they'd work for my specific case by fitting them all together with some other plumbing parts that represented my existing system. He didn't just point me toward an isle number, he showed me exactly how everything would fit together and made sure I had exactly what I'd need. Impressive!

I am so grateful that Gilbert's had the foresight to order extra appliances in April!!! Our fridge…read morewent out and we went to MANY big box stores. No one had ANY AND WOULD NOT TAKE ORDERS. Suggested coming back in mid November!!!! We ended up at Home Depot and they suggested Gilbert's may have some! They were great working with and we are so pleased with our purchase!!! Thanks soooo much Gilbert's

From the owner: Why choose Gilbert's? Here's why:…read more Extensive Selection: From power tools to plumbing supplies, we carry an extensive inventory of products from leading brands. Find everything you need under one roof! In-Stock Appliances: Upgrade your home with our in-stock appliances ready for pick up or delivery. From state-of-the-art kitchen appliances to energy-efficient washers and dryers, we have it all. Experience convenience and style in your home. Exceptional Customer Service: At Gilbert's, customer satisfaction is our top priority. Our friendly and attentive team is dedicated to providing you with an exceptional shopping experience from start to finish. Special Offers: Keep an eye out for our exciting promotions and special offers, giving you the opportunity to save even more on your favorite products. Whether you're a DIY enthusiast or simply in need of reliable appliances, Gilbert's Hardware and Appliance is the place to go. Visit us today and discover a world of quality, variety, and exceptional service. Gilbert's Hardware and Appliance – Your trusted partner for all your hardware and appliance needs!

I visited Brown's to look at compound bows in their archery pro shop. I was greeted by very polite…read moreand attentive staff. They were eager to help but not pushy salespeople. They assisted me in finding a bow at the price point I was comfortable with and at the indoor range they spent almost an hour tuning the bow to my needs and gave me shooting tips as I am new to the sport. I left with everything I needed to start shooting and they encouraged me to come back if I ever had any questions or if something was not working as expected. Great selection, great staff, great experience and reasonable prices.

there is literally NO ONE better than joe in the archery departmen! he went above and BEYOND to…read moremake sure my brother got the Christmas present he wanted! and he was hilarious! will not go to another place for arrows EVER! thank you Joe for helping us!!!

Recently, I needed some help finding the right tools to get the 3rd row seats out of an old Audi…read moreQ7. The team at Vets Ace Hardware Store not only found me the right tools to get the job done, but gave me tips on how to make the job easier. I don't work with tools often and they made the experience enjoyable.

Customer service sucked. I was directed to the aisle of what I was looking for, couldn't find it…read more Told employee (woman) from the aisle and confirmed the aisle and she said yes. Told her I still couldn't find it. She not once tried to help me find it. The store was not busy either!!!!!! You definitely lost a sale and all future sales! Unacceptable!!!!