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    Gill-Roy's Hardware

    5.0 (1 review)
    ModerateHardware Stores
    Open 8:00 am - 6:00 pm

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    8 years ago

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    Lowe's Home Improvement

    Lowe's Home Improvement

    1.5(8 reviews)
    2.4 mi

    Need a way to leave a negative star rating. Absolutely horrible experience! Wanted trex decking…read moreand everything from ordering to delivery was a nightmare. Stuff in my online cart would show as available until I put in my zip code and then it was suddenly out of stock. However if I put in the zip code of the town 10 miles over, it was suddenly available again. What's up with that? So I had to pay for delivery to a friend's house and then figure out how to move 400 lbs of 16' long boards on my own. And there was a promotion where you got a grill if you ordered enough trex. Well, I ordered more than enough, but never got the grill. And customer service is nothing but a joke. They offered me a $25 gift card. Instead of the $200 grill. Won't let me talk to a supervisor, won't compensate for their failures or make an effort to make it right. Don't go to lowes!

    What's happening at Lowe's is deplorable. I had to replace many appliances when I moved into a…read morehouse in Midland. I worked with a salesman in the kitchen area. The microwave and stove vent I ordered which were to be delivered within a few days suddenly became unavailable. Same for the stove I ordered. The salesman said he would find "something comparable." The stove arrived and I paid extra for its installation but it is nothing like my original choice. Lastly, the refrigerator I ordered arrived damaged. I sent it back after having a heated discussion with a delivery team who barely spoke English. A second refrigerator was ordered and shipped across state. The delivery people, also non-English speakers, stated they were unable to install it because I did not have the proper cord. I paid for the cord which the salesman said was the correct one when I bought the fridge. It had been five weeks since I ordered it. I sent it back with the delivery team and asked for a credit on my account. I ordered a different refrigerator from a local store (not big box), it arrived a week later and was installed the same day. No extra charge, no problems. You may think from the sounds of my review that I am prejudiced against non-English speaking persons. Wrong! I teach English to students who come from other countries who want to learn the English language. If Lowe's uses non-English speakers to handle deliveries and such, Lowe's should invest in their education.

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    Gill-Roy's Hardware - hardware - Updated May 2026

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