I only wish I lived in the area. I would support them with 100% of my hardware store needs!…read moreI was driving south on I75 from West Branch to my home in Detroit area Sunday. The hard cover in my truck bed started flapping. I was in desperate need for an Allen wrench to tighten it up before it came off. I saw this hardware store on the map but it showed closed. I called anyway just in case that was old info. To my surprise, someone answered. I asked if they were open and she (I never did catch her name) said no... but if I needed something, she was there and would open for me! I was shocked. I went there, and sure enough, she opened for me, helped find what I needed then locked up again. She told me she's not always there on Sunday's but is very often considering she's the owner! Awesome customer service you just rarely see these days. Highly recommend to support them!

I needed a window repaired, and when I walked in with it, they fixed it immediately. The prices are…read moregreat, and the service is top-notch. The store is neat and tidy. And...they probably have anything you would ever need from a hardware store.

Wow, the people here are amazing! I came in needing a specific plumbing adapter, and the very…read moreknowledgeable employee went around to find all the components that I'd need, and verified that they'd work for my specific case by fitting them all together with some other plumbing parts that represented my existing system. He didn't just point me toward an isle number, he showed me exactly how everything would fit together and made sure I had exactly what I'd need. Impressive!

Would not recommend at all! The manager was so rude and awful to deal with. We rented the rug…read moredoctor and it worked for 20 minutes and quit. I called and told him and he said it's not his problem because they get those from a different company. He also called me a liar and didn't believe me that it didn't work and he for sure wasn't going to eat the cost. It was honestly the worst experience ever. We will never go back and we will take our business to Ace Hardware.

The quality of the customer service at store #6744, 515 LAFAYETTE STREET, Bay City, MI was…read moreATROCIOUS, UNEQUIVOCALLY UNNECESSARY, CONDESCENDING, as well as, very INSULTING to both my father and brother(s). My brother took a patio screen door there to be "FIXED". The employee looked it over and said they could "FIX IT" for $70....no problem, it was paid! When they called to say it was ready, another brother went to pick it up and brought it home. My father looked at it and IMMEDIATELY said "THIS ISN'T FIXED"!!! He immediately took it back to the store, and informed and showed the employee(s) that it WAS NOT FIXED. As they were discussing it, the wheels fell off in the store! My father said "is that what you consider fixed?!" They said "they weren't told that it needed wheels", what they fixed was a hole. Keep in mind, when it was brought in, THEIR EMPLOYEE LOOKED IT OVER, IN IT'S ENTIRELY, ACCESSED IT ENOUGH TO GIVE A RATE OF $70!!! Instead of apologizing profusely for their SUBSTANDARD WORK, they elected to insinuate that it was my brother's fault for not saying what needed to be fixed. {ISN'T THAT THE SOLE REASON FOR AN INITIAL 'INSPECTION' and a price quote?} My 82 year old father, whom has done business at that store since they opened, which was probably close to 15 years or more, was very upset and they did not try to appease him with a reasonable 'solution', they were more interested in accusing my brother -WHO IS NOT A SCREEN DOOR AFICIONADO- of 'not saying what needed to be fixed'. My brother WENT BACK DOWN TO THE STORE because THEY had my father so upset; he had to have our 82 year old father go wait outside, while he defused the UNNECESSARILY BELLIGERENT situation. Ultimately, the store manager begrudgingly ceded to refunding my brother his $70. In conclusion, all that could have been said by EITHER ONE OF THEIR EMPLOYEES was: "We are sorry sir! PERHAPS WE ALL misunderstood your needs. We would be happy to fix the wheels on your screen door, however there may be an additional fee added. Will that work for you?" BUT because of the extremely poor customer service both my father and brother experienced, GILL-ROY lost a WELL KNOWN, VERY LOYAL CUSTOMER, who has spent hundreds, if not thousands of dollars at that store BECAUSE OF THEIR IMCOMPETANCE, SUB-STANDARD WORK, and INADEQUATE CUSTOMER APPRECIATION AND SHODDY CUSTOMER SERVICE.

Glad to see hardware open at 9 on a Sunday morning. Got…read morethe exact electrical outlets and switches I was looking for.

The staff was very helpful. So friendly ordered a part they didn't have or carry regularly. I can't…read moresay enough about the service. I would say above and beyond .. I will shop here when I can.

went in today to pick up 2 20lb. bags of salt and a scooper. Received an email saying I could pick…read moreup in store or call for curbside pickup. I call to have them tell me I have to come in and sign and then I have to pick up the bags and bring to my car. no one offered to help. why advertise curbside pickup. I get the signing, but I could have done that in my car. Typical woman doing a man's job. Thank You, oh wait thank me!

7 years later, hours are still horrible. Good service and very helpful when you can get in the…read morestore.

One stop shop. I always find what I need when I visit this store. Employees are always nice and…read morevery knowledgeable. They sell Cops and Donuts sweet treats. Free fresh made popcorn to enjoy during or after your visit. UPS drop off location. And fully stocked hardware store, centrally located. Pricing on the items I have purchased was very reasonable. I don't have to come in often but when I do l, I leave satisfied.

Just want to express my gratitude for the exceptional service given by Ace Midland MI. As the first…read more(charged) repair of our snowblower (not due to your efforts) did not entirely succeed it was given a second check up with no charge. I read about the "helpdesk angels" but I didn't know they looked like Rock and Pete - whose job is their hobby. Please make sure management reads this review so they get a raise! Hats off to Ace Hardware Midland MI !!

Best place to work on your charades game…read more These people can interpret and explanation accurate or not. "It's about ya big..." "It looks like a..." "I want to try..." Ya, they got you covered.

Tried to deal with customer service and the lady right away before we said anything was extremely…read morerude and unprofessional. We went to the Midland store and they were extremely nice and professional.

Helpful staff. They love my dog. They have all the things I've gone there for. If I can't find it ,…read moresomeone will point me in the right direction.

Tawas hardware is more than a hardware. It's a hardware, gift shop, and outdoor store. The…read moreselections here are phenomenal, especially the firearms. If you visit the hardware be sure to check out their selection of firearms! They always have some cool stuff to check out.

Horrible people that don't care and are rude! They act like they are doing you a favor allowing you…read moreto be a customer.

I called the store first to make sure they had trash cans. They had three so I was going to go buy…read morethem. I understood that the cans would be loaded for me. Great, since I am on oxygen and everything is a chore for me. I got there and found the guy, who asked to help me. I explained the call I made to them and the cans I needed. He took me to see them. They might not make the winter but the guy found lids that would fit so I took them. His boss came out and dug around and found the thin cheaper made lids. Now I understand trying to make money but putting the guy through all that looking for lids and about to bring them to my car just seemed very unprofessional. Give her the thin ones will stick in my mind for a long time. I decided not to buy the cans.