Excellent customer service... The projects that i'm working…read moreon, they know just what to help me with...

Needed a lawn mower for my Lawn Boy mower. Whole staff was looking for this hard to match blade…read more Super friendly and put in a ton of time and effort to get me hooked up. Great service and very knowledgeable. Forget Home Depot- got to C & R. Thanks guys!

Would not recommend at all! The manager was so rude and awful to deal with. We rented the rug…read moredoctor and it worked for 20 minutes and quit. I called and told him and he said it's not his problem because they get those from a different company. He also called me a liar and didn't believe me that it didn't work and he for sure wasn't going to eat the cost. It was honestly the worst experience ever. We will never go back and we will take our business to Ace Hardware.

The quality of the customer service at store #6744, 515 LAFAYETTE STREET, Bay City, MI was…read moreATROCIOUS, UNEQUIVOCALLY UNNECESSARY, CONDESCENDING, as well as, very INSULTING to both my father and brother(s). My brother took a patio screen door there to be "FIXED". The employee looked it over and said they could "FIX IT" for $70....no problem, it was paid! When they called to say it was ready, another brother went to pick it up and brought it home. My father looked at it and IMMEDIATELY said "THIS ISN'T FIXED"!!! He immediately took it back to the store, and informed and showed the employee(s) that it WAS NOT FIXED. As they were discussing it, the wheels fell off in the store! My father said "is that what you consider fixed?!" They said "they weren't told that it needed wheels", what they fixed was a hole. Keep in mind, when it was brought in, THEIR EMPLOYEE LOOKED IT OVER, IN IT'S ENTIRELY, ACCESSED IT ENOUGH TO GIVE A RATE OF $70!!! Instead of apologizing profusely for their SUBSTANDARD WORK, they elected to insinuate that it was my brother's fault for not saying what needed to be fixed. {ISN'T THAT THE SOLE REASON FOR AN INITIAL 'INSPECTION' and a price quote?} My 82 year old father, whom has done business at that store since they opened, which was probably close to 15 years or more, was very upset and they did not try to appease him with a reasonable 'solution', they were more interested in accusing my brother -WHO IS NOT A SCREEN DOOR AFICIONADO- of 'not saying what needed to be fixed'. My brother WENT BACK DOWN TO THE STORE because THEY had my father so upset; he had to have our 82 year old father go wait outside, while he defused the UNNECESSARILY BELLIGERENT situation. Ultimately, the store manager begrudgingly ceded to refunding my brother his $70. In conclusion, all that could have been said by EITHER ONE OF THEIR EMPLOYEES was: "We are sorry sir! PERHAPS WE ALL misunderstood your needs. We would be happy to fix the wheels on your screen door, however there may be an additional fee added. Will that work for you?" BUT because of the extremely poor customer service both my father and brother experienced, GILL-ROY lost a WELL KNOWN, VERY LOYAL CUSTOMER, who has spent hundreds, if not thousands of dollars at that store BECAUSE OF THEIR IMCOMPETANCE, SUB-STANDARD WORK, and INADEQUATE CUSTOMER APPRECIATION AND SHODDY CUSTOMER SERVICE.

Best place to work on your charades game…read more These people can interpret and explanation accurate or not. "It's about ya big..." "It looks like a..." "I want to try..." Ya, they got you covered.

Tried to deal with customer service and the lady right away before we said anything was extremely…read morerude and unprofessional. We went to the Midland store and they were extremely nice and professional.

went in today to pick up 2 20lb. bags of salt and a scooper. Received an email saying I could pick…read moreup in store or call for curbside pickup. I call to have them tell me I have to come in and sign and then I have to pick up the bags and bring to my car. no one offered to help. why advertise curbside pickup. I get the signing, but I could have done that in my car. Typical woman doing a man's job. Thank You, oh wait thank me!

7 years later, hours are still horrible. Good service and very helpful when you can get in the…read morestore.

Glad to see hardware open at 9 on a Sunday morning. Got…read morethe exact electrical outlets and switches I was looking for.

The staff was very helpful. So friendly ordered a part they didn't have or carry regularly. I can't…read moresay enough about the service. I would say above and beyond .. I will shop here when I can.

I did some work on an elderly relative's car, but didn't have time to get a new key cut, so I had…read moreto send her with blanks to get that done, planning to assemble the final keys when she came back. Not only did these fellas cut the key for her, they helped her get it assembled on the spot, and walked with her to the car to test it out. What an outstanding place.

Great group of guys and an awesome place to shop. Everyone was knowledgeable and helpful. I will be…read moreback.

We love this store! Has everything that I didn't know I needed. I wish we had one where we live in…read moreNC. Every time we visit family here, 33 supply is one of our first, and last stops.

What a great store! Loads of merchandise. Friendly and helpful staff. You will find more than you…read morewere looking for. With these prices and selection, you won't leave empty handed.

Helpful staff. They love my dog. They have all the things I've gone there for. If I can't find it ,…read moresomeone will point me in the right direction.

Tawas hardware is more than a hardware. It's a hardware, gift shop, and outdoor store. The…read moreselections here are phenomenal, especially the firearms. If you visit the hardware be sure to check out their selection of firearms! They always have some cool stuff to check out.

Wow, the people here are amazing! I came in needing a specific plumbing adapter, and the very…read moreknowledgeable employee went around to find all the components that I'd need, and verified that they'd work for my specific case by fitting them all together with some other plumbing parts that represented my existing system. He didn't just point me toward an isle number, he showed me exactly how everything would fit together and made sure I had exactly what I'd need. Impressive!