went in today to pick up 2 20lb. bags of salt and a scooper. Received an email saying I could pick…read moreup in store or call for curbside pickup. I call to have them tell me I have to come in and sign and then I have to pick up the bags and bring to my car. no one offered to help. why advertise curbside pickup. I get the signing, but I could have done that in my car. Typical woman doing a man's job. Thank You, oh wait thank me!

7 years later, hours are still horrible. Good service and very helpful when you can get in the…read morestore.

Would not recommend at all! The manager was so rude and awful to deal with. We rented the rug…read moredoctor and it worked for 20 minutes and quit. I called and told him and he said it's not his problem because they get those from a different company. He also called me a liar and didn't believe me that it didn't work and he for sure wasn't going to eat the cost. It was honestly the worst experience ever. We will never go back and we will take our business to Ace Hardware.

The quality of the customer service at store #6744, 515 LAFAYETTE STREET, Bay City, MI was…read moreATROCIOUS, UNEQUIVOCALLY UNNECESSARY, CONDESCENDING, as well as, very INSULTING to both my father and brother(s). My brother took a patio screen door there to be "FIXED". The employee looked it over and said they could "FIX IT" for $70....no problem, it was paid! When they called to say it was ready, another brother went to pick it up and brought it home. My father looked at it and IMMEDIATELY said "THIS ISN'T FIXED"!!! He immediately took it back to the store, and informed and showed the employee(s) that it WAS NOT FIXED. As they were discussing it, the wheels fell off in the store! My father said "is that what you consider fixed?!" They said "they weren't told that it needed wheels", what they fixed was a hole. Keep in mind, when it was brought in, THEIR EMPLOYEE LOOKED IT OVER, IN IT'S ENTIRELY, ACCESSED IT ENOUGH TO GIVE A RATE OF $70!!! Instead of apologizing profusely for their SUBSTANDARD WORK, they elected to insinuate that it was my brother's fault for not saying what needed to be fixed. {ISN'T THAT THE SOLE REASON FOR AN INITIAL 'INSPECTION' and a price quote?} My 82 year old father, whom has done business at that store since they opened, which was probably close to 15 years or more, was very upset and they did not try to appease him with a reasonable 'solution', they were more interested in accusing my brother -WHO IS NOT A SCREEN DOOR AFICIONADO- of 'not saying what needed to be fixed'. My brother WENT BACK DOWN TO THE STORE because THEY had my father so upset; he had to have our 82 year old father go wait outside, while he defused the UNNECESSARILY BELLIGERENT situation. Ultimately, the store manager begrudgingly ceded to refunding my brother his $70. In conclusion, all that could have been said by EITHER ONE OF THEIR EMPLOYEES was: "We are sorry sir! PERHAPS WE ALL misunderstood your needs. We would be happy to fix the wheels on your screen door, however there may be an additional fee added. Will that work for you?" BUT because of the extremely poor customer service both my father and brother experienced, GILL-ROY lost a WELL KNOWN, VERY LOYAL CUSTOMER, who has spent hundreds, if not thousands of dollars at that store BECAUSE OF THEIR IMCOMPETANCE, SUB-STANDARD WORK, and INADEQUATE CUSTOMER APPRECIATION AND SHODDY CUSTOMER SERVICE.

Excellent customer service... The projects that i'm working…read moreon, they know just what to help me with...

Needed a lawn mower for my Lawn Boy mower. Whole staff was looking for this hard to match blade…read more Super friendly and put in a ton of time and effort to get me hooked up. Great service and very knowledgeable. Forget Home Depot- got to C & R. Thanks guys!

Best place to work on your charades game…read more These people can interpret and explanation accurate or not. "It's about ya big..." "It looks like a..." "I want to try..." Ya, they got you covered.

Tried to deal with customer service and the lady right away before we said anything was extremely…read morerude and unprofessional. We went to the Midland store and they were extremely nice and professional.

Wow, the people here are amazing! I came in needing a specific plumbing adapter, and the very…read moreknowledgeable employee went around to find all the components that I'd need, and verified that they'd work for my specific case by fitting them all together with some other plumbing parts that represented my existing system. He didn't just point me toward an isle number, he showed me exactly how everything would fit together and made sure I had exactly what I'd need. Impressive!

I was looking for some screws and a few other items for a home improvement project, and I stopped…read morein here to grab a few things. Immediately upon entering, there was a guy standing there who helped me with the screws from their selection. There were some things they didn't have, and he expressed how they have a variety, but don't have many of each item. The cashier and I had a small conversation while she checked me out. I asked her about a few places around and she told me. This was definitely much cheaper than other Hardware stores. It helps to be able to finish some things on a budget.

Wish I could give 0 stars for customer service! Owner is very rude! Went there to buy a 3-pronged…read moreextension cord. Went in and a guy asked me what he could help me with. I told him I needed a 3 pronged extension cord. He showed me the extension cords. I purchased it. Got to my work, opened it, and saw it was 2-pronged. Immediately went to return it. Had receipt, packaging with cord. Owner came up and said, "first we need to put it back in the packaging correctly." The guy that helped me before started winding up the cord. She told him he wasn't doing it right that the loops were too big! So he corrected them. Then she asked where the wire tie was to wrap around it. It had fallen on the floor. I picked it up. She proceeded to tape the sleeve back together and told me that her customers won't buy something that was opened. Then she took the new cord and slipped the sleeve off of it and said see this slides off easily, you don't have to rip the cardboard. I told her when I opened it I didn't know I would be returning it. Then she walked away. I have never been treated so poorly by someone in customer service. Had I gone to Home Depot they never would have treated me this way. Also the cord probably would have been cheaper. Don't go to this store.

I ordered a door back in December, making sure to select the option 'show only options in stock'. I…read moredrove the hour it takes to get there only to find out that they don't have it. They did not track their inventory correctly so it was never there in the first place. It is set to be delivered and restocked, I never got a notification. Fast forward to me calling the last weekend of January asking about it, I was told that it was here "yup I see it right here" or something along the lines. I drove back down the following Tuesday, another hour one way. They don't have the door, never did, the man just kind of stared at me until I asked about getting my money back. I've been waiting almost two months for this door. It is a very very frustrating experience, the ladies at the return section was very helpful and apologetic, shout out to the manager. I apologize I did not get your name I was rather frustrated.

Extremely hard to find what you need. Bin lids not sold separately which is a shame. Employees make…read moresarcastic remarks.

Good family owned ma and pa store with good prices and nice folks to answer any and all questions I…read morego here anytime I have things that need fixing thanks to Ralph for all his hard work

From the owner: Hardware, complete plumbing supplies and the knowledge to help your get your job done. Electrical…read moresupplies, bolts and nuts including bulk screws nails, lawn care supplies including ready mix concrete and play sand.

We had purchased an interstate battery for our golf cart in October 2023 just after we had moved…read moreinto our home on Sandpoint in late August 2023. We became very acquainted with Caseville hardware as they were close. So we were in there constantly for paint,plumbing and electrical supplies,tools, yard decorations etc. Also many many propane fill ups for our BlackStone grills and our toy hauler. So my point is we were regulars in buying from them. So when we spent over $200.00 dollars on our golf cart battery we figured they were local and just higher on things. Fast forward to today 9/9/25 at 9:30am when I returned to the store after a rude employee telling me on Monday he didn't do warranty's and come back so I came back today. Talking to the owner and a gentleman today they told me that they were sorry I'd lost my receipt in all that I'd bought there in the past almost 2 years but they couldn't help me and the battery code that it was made in June 23 and probably shipped to them in August 23 and our purchase in Oct 23 would be out of warranty. It's unfortunate that trust with a loyal customer means nothing when you as a customer put up with over charges and hit or miss assistance from employees or the fact that they don't stand behind a trusted brands hassle free warranty stated on the product with date codes. Sadly they lost our business as we owned our own companies prior to our retiring and thats not how we did warranty work or customer service. Now we will drive farther just to get better service rather than doing business with them anymore.

Great folks and decent selection when you need it. Of course the prices are higher on tools and…read morebits than normal big box stores but they have great deals on propane and are friendly.