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    Ace Hardware

    1.5 (2 reviews)
    Closed 8:00 am - 5:30 pm

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    2 years ago

    Horrible people that don't care and are rude! They act like they are doing you a favor allowing you to be a customer.

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    4 years ago

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    Gill-Roy's Hardware - Main entrance.

    Gill-Roy's Hardware

    2.6(5 reviews)
    1.5 mi
    $$

    Would not recommend at all! The manager was so rude and awful to deal with. We rented the rug…read moredoctor and it worked for 20 minutes and quit. I called and told him and he said it's not his problem because they get those from a different company. He also called me a liar and didn't believe me that it didn't work and he for sure wasn't going to eat the cost. It was honestly the worst experience ever. We will never go back and we will take our business to Ace Hardware.

    The quality of the customer service at store #6744, 515 LAFAYETTE STREET, Bay City, MI was…read moreATROCIOUS, UNEQUIVOCALLY UNNECESSARY, CONDESCENDING, as well as, very INSULTING to both my father and brother(s). My brother took a patio screen door there to be "FIXED". The employee looked it over and said they could "FIX IT" for $70....no problem, it was paid! When they called to say it was ready, another brother went to pick it up and brought it home. My father looked at it and IMMEDIATELY said "THIS ISN'T FIXED"!!! He immediately took it back to the store, and informed and showed the employee(s) that it WAS NOT FIXED. As they were discussing it, the wheels fell off in the store! My father said "is that what you consider fixed?!" They said "they weren't told that it needed wheels", what they fixed was a hole. Keep in mind, when it was brought in, THEIR EMPLOYEE LOOKED IT OVER, IN IT'S ENTIRELY, ACCESSED IT ENOUGH TO GIVE A RATE OF $70!!! Instead of apologizing profusely for their SUBSTANDARD WORK, they elected to insinuate that it was my brother's fault for not saying what needed to be fixed. {ISN'T THAT THE SOLE REASON FOR AN INITIAL 'INSPECTION' and a price quote?} My 82 year old father, whom has done business at that store since they opened, which was probably close to 15 years or more, was very upset and they did not try to appease him with a reasonable 'solution', they were more interested in accusing my brother -WHO IS NOT A SCREEN DOOR AFICIONADO- of 'not saying what needed to be fixed'. My brother WENT BACK DOWN TO THE STORE because THEY had my father so upset; he had to have our 82 year old father go wait outside, while he defused the UNNECESSARILY BELLIGERENT situation. Ultimately, the store manager begrudgingly ceded to refunding my brother his $70. In conclusion, all that could have been said by EITHER ONE OF THEIR EMPLOYEES was: "We are sorry sir! PERHAPS WE ALL misunderstood your needs. We would be happy to fix the wheels on your screen door, however there may be an additional fee added. Will that work for you?" BUT because of the extremely poor customer service both my father and brother experienced, GILL-ROY lost a WELL KNOWN, VERY LOYAL CUSTOMER, who has spent hundreds, if not thousands of dollars at that store BECAUSE OF THEIR IMCOMPETANCE, SUB-STANDARD WORK, and INADEQUATE CUSTOMER APPRECIATION AND SHODDY CUSTOMER SERVICE.

    Clark True Value Hardware - Clark True Value, Saginaw, MI

    Clark True Value Hardware

    2.8(6 reviews)
    11.8 mi

    I was looking for some screws and a few other items for a home improvement project, and I stopped…read morein here to grab a few things. Immediately upon entering, there was a guy standing there who helped me with the screws from their selection. There were some things they didn't have, and he expressed how they have a variety, but don't have many of each item. The cashier and I had a small conversation while she checked me out. I asked her about a few places around and she told me. This was definitely much cheaper than other Hardware stores. It helps to be able to finish some things on a budget.

    Wish I could give 0 stars for customer service! Owner is very rude! Went there to buy a 3-pronged…read moreextension cord. Went in and a guy asked me what he could help me with. I told him I needed a 3 pronged extension cord. He showed me the extension cords. I purchased it. Got to my work, opened it, and saw it was 2-pronged. Immediately went to return it. Had receipt, packaging with cord. Owner came up and said, "first we need to put it back in the packaging correctly." The guy that helped me before started winding up the cord. She told him he wasn't doing it right that the loops were too big! So he corrected them. Then she asked where the wire tie was to wrap around it. It had fallen on the floor. I picked it up. She proceeded to tape the sleeve back together and told me that her customers won't buy something that was opened. Then she took the new cord and slipped the sleeve off of it and said see this slides off easily, you don't have to rip the cardboard. I told her when I opened it I didn't know I would be returning it. Then she walked away. I have never been treated so poorly by someone in customer service. Had I gone to Home Depot they never would have treated me this way. Also the cord probably would have been cheaper. Don't go to this store.

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    Clark True Value Hardware

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    Caseville True Value Hardware - Battery with manufacturer date codes.

    Caseville True Value Hardware

    4.0(6 reviews)
    38.6 mi

    We had purchased an interstate battery for our golf cart in October 2023 just after we had moved…read moreinto our home on Sandpoint in late August 2023. We became very acquainted with Caseville hardware as they were close. So we were in there constantly for paint,plumbing and electrical supplies,tools, yard decorations etc. Also many many propane fill ups for our BlackStone grills and our toy hauler. So my point is we were regulars in buying from them. So when we spent over $200.00 dollars on our golf cart battery we figured they were local and just higher on things. Fast forward to today 9/9/25 at 9:30am when I returned to the store after a rude employee telling me on Monday he didn't do warranty's and come back so I came back today. Talking to the owner and a gentleman today they told me that they were sorry I'd lost my receipt in all that I'd bought there in the past almost 2 years but they couldn't help me and the battery code that it was made in June 23 and probably shipped to them in August 23 and our purchase in Oct 23 would be out of warranty. It's unfortunate that trust with a loyal customer means nothing when you as a customer put up with over charges and hit or miss assistance from employees or the fact that they don't stand behind a trusted brands hassle free warranty stated on the product with date codes. Sadly they lost our business as we owned our own companies prior to our retiring and thats not how we did warranty work or customer service. Now we will drive farther just to get better service rather than doing business with them anymore.

    Great folks and decent selection when you need it. Of course the prices are higher on tools and…read morebits than normal big box stores but they have great deals on propane and are friendly.

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    Caseville True Value Hardware - Caseville True Value in Caseville, MI

    Caseville True Value in Caseville, MI

    Caseville True Value Hardware - Hours and phone #

    Hours and phone #

    Caseville True Value Hardware - Deal on wood, only $4 a bundle

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    Deal on wood, only $4 a bundle

    Ace Hardware - hardware - Updated May 2026

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