Gave a price and provided the unit promised by the documentation, verbal promises were given that…read moreif we went up to a more expensive unit the electrical work would be included and it was a 16 seer unit. Both were broken. After the work was complete there was $600 more charge than agreed (i presume this was electrical work because no itemized bill was provided). The unit is only 14.5 seer. Perhaps these verbal agreements were forgotten and not intentional deception, but this is still unprofessional if so. Work was not up to city of Grand Rapids standards (or even the installation manual for the unit), it took 4.5 months of phone calls to them and the city to get them to fix the mistakes. I had to look up the electricians they subcontracted myself as ACR never even made an effort to update them. Eventually, through much stress on my part, everything worked out. Unit works fine, and did from day 1 of install, probably an ok business to work with outside of the city. So 3 stars despite everything. If you live somewhere without municipal codes, permits, and inspections they do ok work for what is probably a reasonable price. Just follow some advice: 1. Insist on a written contract with all promises and costs up front. 2. If you have any inspections necessary make sure the contract specifies they do not get the full payment for the work until the inspections pass.

Horrible company.. Had Ryan the owner come out to give a quote on installation of central air…read more. it took him nearly two weeks to get back to me and when he did he refused to give me a bid or do the work simply on the basis that i had already gotten a quote from another company and he was friends with the guy at the other company.. what company does business this way.. I did not call him out to play favorites to his buddies i called him to do A JOB!!!! and he refused.. I DO NOT recommend this company to anyone for any reason..unless you just want your time wasted..

Laten came out and replaced the valve, he checked his work, tried the hot water, still no hot…read morewater, so he went and checked the line from the hot water heater till it disappeared to come into the shower area, he said everything was right. The mystery of no hot water still remains. I may have to replaced the whole shower. But I thank Laten, and Moore Mechanical for the work they did.

Joshua was so helpful with the leak we had for our outside faucet piping and very educational…read moreduring his stay. Great employee! Great customer service. Fast and efficient. Thank you. Greg and Kirsten Weeks

When it comes to plumbing, heating and cooling Godwin has been a reliable resource for our…read morehomeowners (92 total). With their expert help our clients received prompt and professional service. If you are looking for a good plumbing, heating and HVAC contractor we certainly would recommend them.

Called, nobody ever called me back. Hired someone else to do…read morethe work. Much better price, came the next day

The unrelated service as Permoda states I asked the tech, was would you know how to take my storm…read moredoor off, so that I can air out the gas smell? Is wanting to get rid of the gas as Consumers suggested unrelated? He was kind enough to show me, and even wanted to do it for me....but I thanked him and did it myself. So thanks Permoda for attempting to make this situation sound completely unrelated. Lisa

New a/c in 2015. Great work. Friendly team. Wonderful price. Anyone that says otherwise... I just…read moredon't know why they would.

What an amazing experience we've had with Grapids! From start to finish the process was wonderful…read more Todd came out within hours of calling to get a quote to upgrade our furnace and add AC to our home. Our furnace was over 20 years old functioning but a bit of a head scratcher. Additionally we needed to upgrade our electrical panel. Grapids was able to subcontract that for us too. Tyler and Eric came out the very next day (bright and early) and spent the day reconstruction our HVAC system. Prior to their arrival we decided to add a humidifier to the unit. The office was seemlessly able to add that to our work order. Todd swang back out to check in on the progress and make sure we were happy. Throughout the day several members of Grapid came through to bring supplies and check in. The stars of the show were definitely Tyler and Eric who worked until after 7pm to complete the HVAC job. They worked well together and I could overhear them as I graded papers upstairs. They treated each other with respect and humor. It was so refreshing to have work done in our home by such wonderful people. They even took the time to FaceTime with my husband who was at work to show the final product and answer all of his questions. Without hesitation I will recommend Grapids (specifically Todd, Tyler and Eric) to anyone! I came back to add we had quotes from three different companies and Grapid was under the others AND included upgrading our electrical panel with one of their subcontractors.

I had a $15 a month "plan" with GRAPIDS they canceled 2 of my appts. the day of, same as last year…read morethey used the same lame excuse, Staff called in sick, it was for a tune-up before the season, find a Company with Good Reviews!

Efficient. Explained things well. Jesse was respectful and unassuming. Asked me several times…read moreduring appointment if I had any questions.

Called Service Professor today so they can snake my sewer drain. What I really need done is a…read moredescaling of the sewer pipe. I have that service scheduled with a provider who I have researched to be the best in the area. I had Service Professor scheduled to come and look at this same issue too. Now with full certainty of what the problem is decided to use another provider. These guys quoted me $20 to come snake my drain. I'm like, wtf are you talking about this is so cheap. I politely asked them to cancel my appointment for tomorrow and scheduled an immediate sewer unplug for $20. Landyn shows up. Nice enough guy. I explain to him that I intend to use someone else to do the descaling of my sewer drain and that I would pay more for the service he is providing today. Went to his truck and called someone. Came back to my house and said that he decided to decline the service. Dawg. I would have paid you $300 to do it. LOL why are you out here charging dirt prices for something? I was completely up front with my intentions. Told you the whole time what I wanted. I have someone coming to do the job for $300. Which is CHEAP. Idk what kind of business model you all have. Something like the show "Tires" on Netflix. Where the oil change is $5 and the only way you make money is by upselling. Meant what I said, the Landyn dude was a nice enough guy. Could brush up on his sales skills. Peace!!

I needed a sewer stack replaced in the basement of my close to one hundred year old house, Tim…read moreRogers came out personally to look it over and accepted the job , his crew came two day later and I was so impressed with the efficiency of his crew ,not only did they do a great job ,they were very professional and courtesies plus the job came in at less than anticipated, I would recommend Tim Rogers plumbing for any of your plumbing needs.

For approximately nine months I have been dealing with sewer issues at my resident in Benton…read moreHarbor, Michigan. Numerous local plumbers in the area have cleaned my sewer drain approximately 8 times in a nine month period. Whitney plumbing and Trout plumbing recommended that my sewer be replaced. Unfortunately, Whitney plumbing nor Trout plumbing could not find my sewer line after digging up my yard. Then on February 23, 2024, a friend of mine referred me to Tim Roger's Plumbing, who is located in Allegan, Michigan. Which is approximately two hour travel time round trip from my location. Fortunately Tim Roger's Plumbing arrived the following day. The two plumbers were very professional and courteous. They cleaned my sewer line with two different size cutters and I was astounded with the result. Their expertise was superb. Thanks to Tim Roger's Plumbing my sewer drain is draining properly again . I recommend Tim Roger's Plumbing to everyone who needs professional plumbing services. They are definitely number one in plumbing.