One star based solely on poor customer service skills of the owner of this business. The guy calls me at 4 am to talk about real estate. Jesus Christ, I can certainly understand that some people are desperate for business, but as a general courtesy, it is not a good idea to call your prospective seller at 4 am! I don't sleep much and I really value my sleep. As a matter of fact I am so sleep deprived that I fell asleep behind the wheel this last Friday the 13th of April and I totaled my car. That is why I am a bit protective of my sleep lately. So this guys calls my phone at 4 am, and when I didn't pick up he calls my wife's phone. Needless to say I wasn't the happiest camper. But I know that most people on the East Coast don't realize that (808) is a Hawaii area code, and that Hawaii is 6 hours behind the East Coast. So I politely text the guy and explain to him this phenomenon. I honestly didn't expect much, just a simple "Oh, I am sorry" would make me happy. But the guy texts me back with "I have no idea what you are talking about. Please don't text me again." Holly cow! I definitely didn't expect that kind of answer. But this kind of answer tells a lot about the business owner. Here are my three assumptions.
1. The guy did call me at 4 am and doesn't have the integrity to take the responsibility for the call and common sense to apologize. Would I chose someone without integrity and common sense as my real estate agent? Not a million years.
2. Someone from his office made the call, and he really had no idea what I was talking about. In that case he has absolutely no control over the people in his office, and lacks the courage to take responsibility for the actions of his employees. Would I chose someone who has no idea what is going on in his own agency as my real estate agent? Not in a thousand years.
3. The guy is a jerk and lacks basic customer service skills. Would I chose someone who is a jerk and lacks basic customer skills as my real estate agent? Not in a hundred years.
Overall, I definitely don't recommend De Raedt Team to take care of any of your real estate needs based how they handled this situation. You can tell a lot about the business based on the fact how does the business owner treat his potential customers. read more