My rep Donny was sure to let me know what I would need (the condo I bought did not have a carbon…read moremonoxide detector on the floor connected to the garage), as well as other options that were not necessary, but he could do if I wanted. He ended up having a compatible detector with him in his van, so he was able to install it during the same appointment. Price was very reasonable, so I was happy to have him take care of it.

We paid nearly $600 for an AC repair, and my system failed again within 30 minutes of the…read moretechnician leaving. Thirty minutes. Let that sink in. The technician returned the next day and, instead of standing by the original repair, blamed the attic's humidity and tried to squeeze another $300 out of me. After charging me nearly $600 the day before, they wanted even more money for a problem they clearly failed to fix the first time. Eventually, the technician repaired it again at no charge. Unfortunately, that "repair" was just as worthless as the first one. I also requested an itemized receipt so I could submit the repair for warranty reimbursement. They never sent it. No follow-up. No professionalism. No accountability. Now, only one week later, my AC is out AGAIN. So, to recap: * Nearly $600 spent. * AC failed within 30 minutes. * Attempted upsell for another $300. * Failed to provide the requested documentation. * AC failed again a week later. This company took my money, failed to properly diagnose or repair the issue, tried to charge me more when their repair didn't work, and then disappeared when I needed paperwork. If you enjoy wasting money, sweating, and dealing with excuses instead of solutions, then Honest Air Conditioning is the company for you. Otherwise, save yourself the frustration and call another company.

We have loved ACA Appliance over the years however this past time I called, they have been bought…read moreout. We used to be able to get prompt service but we have been on the schedule for a week, with a general "they will come after their first call" so we had to take off work and wait around at the house so we could get our fridge fixed. At 10:15am, they call to let us know that they are not going to come and we can reschedule out another week or so. If you knew that you could not make it, call the day before so we are not wasting our time and vacation hours from work. I had recommended them to a friend recently and heard the same complaint that they went elsewhere due to the run-around. Its sad since they did have good service at one time -- but would no longer recommend unless you want your appliances down for an unreasonably long period of time and your time wasted.

this is my rating so dear. they're making a repair for my LG wash/dry tower, and have given me the…read morerunaround for a week! I have no idea when my parts will even be to them, as they refuse to share any tracking information with me. I was told today (a week after this was placed with LG) that they just found yesterday that they need to order more parts, and it will take THEM 3-5 day to PLACE the order. big regrets!!! Customer service receives an F!

Steve Smith at Liberty Air LLC did a fantastic job! From start to finish, Steve was professional,…read morecommunicative, and clearly knew his stuff. He showed up on time, explained everything he was doing, and made sure the work was done right. Pricing was fair and transparent -- no surprises. If you're in the Liberty Hill area and need HVAC work done, I wouldn't hesitate to call Steve again. Highly recommend Liberty Air LLC!

Rob found the problem right away and addressed it. He serviced two AC units. I have one on each…read moreside of my house and they both had some problems. I called late on Sunday night and left a message and one of the ladies in there office called me right away when they opened up and put me on the schedule. I know, sometimes with AC companies you can't even get them the same day. I'm a landlord so I've dealt with a lot of different AC companies. I like this one. These guys were really good. I'm very satisfied with them and will definitely use them in the future.

After some search for replacing old A/C system I contacted Alex, owner of Cool Time LLC, and was…read moreimpressed by his knowledge and level of communication with potential customer. He recommended me the best option and on March 25, 2026 year his co-worker Nima installed the new system. I was very lucky to choose this company because Alex and Nima really care for their customers. When later I found that the new thermostat was not proper working ,Nima came next day after my call and replaced at no cost with another model, which works well. Highly recommend this company and my best wishes to Alex and Nima.

I've worked with Cool Time on a couple of different projects, including a full HVAC replacement,…read moreand they have always been nothing but friendly, professional, and willing to work through obstacles together. They were the only local HVAC company that would even talk to me when I wanted to use my home warranty to help pay for costs, and that alone convinced me that this is a company that genuinely cares and wants to do right by their customer. It's been a pleasure, and I'm sure it will continue to be one. Thanks guys!

I wanted to take a moment to say thank you to KSR Air!…read more Our air conditioner needed repair over the weekend, and their response was quick, professional, and efficient. The office told us they would call on Saturday morning, and they followed through exactly as promised. The technician arrived promptly, explained what needed to be done, and repaired our system quickly. With Texas summers, having a working air conditioner is not optional -- it is a necessity. We truly appreciate the great service, communication, and follow-through. Highly recommend KSR Air!

We have a home in Horseshoe Bay that we also rent out, and recently our A/C stopped cooling. What…read morefollowed was a frustrating experience with multiple companies--our regular provider misdiagnosed the issue, and an AHS-dispatched technician couldn't locate the problem. A third company guessed it was the coil, and AHS ultimately denied the claim as "undetermined." After escalating with AHS, they sent Lee from KSR Air--and that's when everything changed. From the moment he arrived, Lee was professional, thorough, and clearly experienced. Within an hour, he accurately diagnosed multiple issues: a leak behind the wall caused by a nail and a bad compressor. (And for the record, the coil was perfectly fine--contrary to what the previous three companies said.) Kyle from KSR Air went above and beyond, working directly with Carrier and AHS to navigate warranty and insurance challenges. We even learned that in Texas, since 2021, manufacturers must honor warranties for subsequent homeowners--something no one else mentioned. They drove over an hour each way without complaint, replaced the compressor, fixed the leak, and handled two claims--all within 3 days, during peak A/C season. It's easy to blame service companies when dealing with home warranty frustrations, but KSR Air proved that expertise and integrity still matter. If you want your A/C issue diagnosed and fixed correctly the first time, call KSR Air.

Have had quite a few issues with my system which is only 2 years old. However, the Owner has…read morereached out to me personally and is managing a definitive fix. I appreciate her efforts and that of the Technicians who keep the business running...!

The kindest and most professional family owned business…read more. I've lived in Llano County for 5 years ... Clarkson has been there for me every time my AC is taking a nap... Most Grateful!!