Just the best customer service you could ask for. I had neglected to mention that the cuffs on my…read morejacket were very soiled and they weren't turned up as I usually wear them and when I took it back they immediately took care of it and Shola, the owner told me he personally took care of it. A super personable guy. Great cleaners. Highly recommend.

Took my down comforter in to be cleaned and had a wonderful chat with Shola himself! What a great…read moreperson, I really enjoyed chatting with him, and he assured me that my comforter would be done in a couple of days. It was, and when I went in to pick it up, the employee who rang me up and handed me the comforter was pleasant. I was charged exactly what I was quoted, so no surprises. Don't be put off by the location or lack of ambience. They clean stuff, it's what they do.

I've been getting my laundry done through Lucky Ducky Laundry since I moved to Eugene and I LOVE…read moreTHEM. I recommend them to all my neighbor's and anyone that will listen. I'm disabled so having an affordable laundry service is genuinely a life saver. They are also really kind and fit the pickup and drop off around my schedule and don't mind when I'm symptomatic and need to delay it occasionally. The clothes always smell amazing and it's even easy to put away because they sort by clothing type. I do the weekly subscription and it's definitely the best value and I basically never do laundry and just use Lucky Ducky Laundry for all my daily laundry.

From the owner: Lane County's Premier Wash & Fold Laundry Service | Pickup & Delivery…read moreTired of laundry day? Discover the ultimate convenience with Lucky Ducky Laundry, Lane County's top-rated wash and fold laundry service! We offer reliable, high-quality laundry solutions with free pickup and delivery right to your door throughout Lane County, including Eugene, Springfield, and surrounding areas. Our professional team handles your clothes with care, using premium detergents and methods to ensure a fresh, perfectly folded finish every time. Reclaim your time and enjoy more of what Lane County has to offer. Whether you're a busy professional, a parent, or simply want to simplify your life, Lucky Ducky Laundry makes laundry effortless.

Hands-down, the worst dry cleaner available likely in the state of Oregon…read more It starts from the beginning when I first walk up to be helped. Never is it quick. Someone yells,"someone will be right with you," yet no one is ever RIGHT with me. They are slow. Making me the customer, feel unimportant. Next, I've never experienced a dry cleaner who has such a hard time keeping my laundry together. They've lost numerous items of mine. It got so bad they had replace a few items. When this happens they acted like it was my fault. VERY UNPROFESSIONAL. In reality, I am not seeking them to replace the items, I want MY items back. They just don't seem to understand that. They do a very good job at making you feel like it's your fault and not theirs. And finally, I want to address the fact that when I get my clothes back from this dry cleaner, they stink. I know I'm not the only one to experience this. It got so bad that I had to switch dry cleaners. Obviously, I wasn't aware of all these things until I experience it myself. Overall, a terrible experience. They never have a legitimate manager available. And when you do ask for someone who has a brain on their head, you'll never find one. . I DO NOT RECOMMEND TAKING YOUR CLOTHES TO THIS DRY CLEANER. AND I CANNOT STRESS THAT ENOUGH. IT'S UNFORTUNATE. BUT ALL I CAN DO IS GIVE YOU MY HONEST OPINION BASED ON FIRST HAND EXPERIENCE. And because dry cleaning is becoming obsolete. They operate under the assumption that because they are one of the only dry cleaners left in this town - us as customers will be forced to give them business. Therefore, providing an awful experience.

Allow me, a long time customer of The Cleanery. Some would consider me "well-versed" or a seasoned…read moredry cleaner. With that said Id like to share with you my experience... 1) customer service is chipper, with great intention and respect. more than not I am helped by someone whos been there for at least long enough to work the POS system properly. one less than superb transaction with an employee still learning the computer system IS NOT going to influence my decision or "rating." overall 5 stars! with Kathleen being a peach of a person and seemingly an owner worth working for. bonus points by going to The Cleanery- YOURE SUPPORTING LOCAL BUSINESSES! 2) quality goes even beyond 5 stars here. If i am unsure whether to dry-clean or launder the items I bring in- Kathleen and the manager know these answers, and answer them for me. My clothes have always come back to me looking brand new again. I am not kidding. 3) its hard to compare their prices and COST vs others because there arent a lot of dry cleaners around. so then I figure.... $4.85 or whatever it is for a shirt to look brand new again, I AM OKAY WITH. same with their pants. dresses, blouses, sweaters..... yep yep YES. If youre going to the dry cleaners with unreal expectations- expect the unreal. if you are wanting the best in town (ive tried them all), attention to detail, and realistic results - go to The Cleanery! If you have read previous reviews that target the wonderful people of The Cleanery on a personal level. noticing that one in particular does this ONLY. SHAME ON THIS REVIEW! -realize your opinion and decision to review what seems to be an experience from the inside -out ... has NOTHING TO DO with what people use this website for. clearly this is nothing more than a disgruntled employee IN SUMMARY, IF YOU NEED YOUR CLOTHES TO RECEIVE SPECIAL ATTENTION. THE CLEANERY. IF THEY MUST BE DRY CLEANED. THE CLEANERY. IF CHOOSING WHERE TO GO (AS IF THERE ARE MANY CHOICES), TRUST ME WHEN I SAY... THE CLEANERY.

The absolute worst! I should've read the reviews. The reason they have a 4 star rating is from…read morereviews from 14 & 15 years ago! The true rating should be zero! I just picked up a jacket ($25) and they DIDN'T EVEN CLEAN IT! I had to sponge off some spots at the cuff. I had a feeling something wasn't right when the cuff zippers were the same as when I took it in. One was partially closed and the other was open. Don't waste your $ on this rip off biz.

If you happen to check the Yelp on this before going take my advice and shop around and go…read moresomewhere else. I just moved to my neighborhood/ this State. Was trying to find a dry cleaners and found one on River Road local to my house. Come to find out that is a sister location to this location on 11th, but bear with me! This review is about this location on 11th. So anyways I went to the one on River Road attempting to get some alterations and get a couple pieces cleaned. The lady informed me they don't have the lady that does the alterations at that location and I would have to go to the location on 11th. Which I was already slightly familiar with because I went in to get some prices on getting 2 pullover windbreakers dry cleaned and they wanted $25 a piece to dry clean 2 pull over windbreakers. Which I did not get done there. But I figured I would give them another chance and eventually made my way to this location on 11th. I dropped off 2 pieces of clothing to be dry cleaned assuming it couldn't be that much but was given a ticket for my items priced at $20. 1 dress shirt, 1 pair of dress pants it cost me $20 to get them dry cleaned. $18.98 to be exact! The alterations I ened up decided against right away because they wanted to charge me $30 just to put patches on a pair of jeans and $15 to put a piece of elastic around a top piece of material not even in the seam or anything just one single strip of elastic stitched on a piece of fabric. AND..... It was going to take 1 month to get them back... So needless to say I will continue to look to fine a better price place with a quicker turnaround.

It's nice to find a laundromat with a human being actually present who works there. I didn't use…read morethe full serve options, just went in to wash a sleeping bag. It was $11 to do a quick wash on washer C60, which seems pricey to me but it was a pretty huge machine. I put 4 quarters in the dryer and that got me 28 min but it was pretty much dry after 15 min. So the dryer seemed like a great deal. No public restroom, which is typical of laundromats, since our country despises people who are poor and struggling, as well as older, incontinent people. If you have time to kill, there are places to check out nearby like Coastal, Club Thrift and Harbor Freight.

I usually come here because the machines look clean, but today I had a very poor experience with…read morethe owner/manager. I used a large washer, but the machine never filled properly with water. The clothes were just tumbling around damp and dry, with the soap stuck to them.When I brought this to the attention of the manager, he was incredibly rude and sarcastic. He claimed it was a high-efficiency machine that doesn't use much water. When I pointed out the machine's own diagram showing the drum filling halfway with water, he dismissed it by saying, "That's just a picture." He refused to assist or offer a solution, and sarcastically suggested that if I wanted my clothes back immediately, I would have to deal with the water on the floor myself.Paying a high price to get treated with such a bad attitude and leave with unwashed clothes is unacceptable. There is also often pet hair left inside the washers. Save your money and go somewhere else where they respect paying customers.

Really disappointed with this experience. I brought in a couch cushion cover, and when I picked it…read moreup, it was damaged--the velcro stuck to the fabric during cleaning leaving the cover visibly worn. They acknowledged the issue and said they'd make it right, possibly with a replacement, but it's been two weeks with no response despite me following up. Be wary of this place they have lost a customer.

A great experience! Fixed a coat zipper while I waited, at no charge. Definitely will come back.read more

Great place for quick turn around…read more Thank you for taking good care of us!! Great place for quick turn around.

100% worth the $7.50 it cost for them to save my favorite cashmere sweater. I brought it in with a…read morestain that was several months old from when I got my Carmex chapstick all over it. I wasn't sure if dry cleaning would work on such an old stain on such finicky material, but I picked it up three days later good as new for a reasonable price.

Everything! They wash/dry and fold for $1.40 per pound which is really not that much more than…read moreplugging the machines yourself plus you don't have to stay there while you're doing it!! Or fold etc

Very clean facility and the attendant helped me bring in my items. I'd already driven past two…read morelaundromats in sketchy areas that felt less than safe, so I was pleased this one was fine. There was only one other gentleman there when I arrived, so I had my pick of machines. To wash in the large 4 load capacity washer was $5.75 a wash. To dry is $.25 per 7 minutes. Since my new to me apartment have one washer & dryer each for all the occupants, this was a better choice. I'll be back.