awesome service with no wait and great value $$$ ,,,and a fun time hanging out while he works!read more

Aaron has been working on my guitars for a year and a half!…read more From the first time we met, he was warm, professional and knowledgeable, I am a Professional Performing Musician. I used to have my work done at Mike Lulls Guitar Works. When Mike passed, I was desperately looking for a Luthier. When Aaron told me that apprenticed under Mike, I was overjoyed!!! When I initially took my first guitars to Aaron, it was to do some minor "Tweaks". After seeing AND feeling the quality of his work, I ended up taking all of my "Immediate Rotation" of guitars for him to work on!! In closing, Aaron was ALWAYS fair and accommodating. I am still taking my instruments to him! Simply put..... A GREAT LUTHIER!!! Thanks Aaron all of your hard work!!! Craig Coleman

Adorable Records and Coffee Shop in Bainbridge Island across from Seattle. The staff were warm and…read morefriendly. Interior was cozy. Nice selection of music albums. We tried their iced coffees. Absolutely delicious! Highly recommend!

Such a great place to take a time out from the world. Scored two great records today. Staff was…read morefriendly. Music playing was good. They serve Pegasus coffee. Great Selection of new and used vinyl, CD's, and cassettes too. Will be back!

Go here!!!! Very very helpful and friendly staff. They…read moregenuinely wanted to help me get the best deal and did not try to upsell me on anything, which was a relief. They weren't condescending to me as a beginner either, and gave me the information I needed. Great atmosphere, super chill and laidback. Incredible prices too. I got a fender amp for half the price of what it would be at other shops.

I came in looking for a small travel size guitar. Hannah welcomed me with a smile and took time to…read morefind me exactly the guitar that would fit my needs. She (and Darren) gave me expert advice, and I ended up with a guitar that was great. They even did a pro set up on the guitar (awesome service BTW!!) Highly recommended!!!

quite a drive for me living just south of Olympia, but well worth it, next time will give myself…read moremore time to enjoy the area & this amazing music shop. found Crossroads had the Martin in stock I was looking for thru the Martin website, had tried a big box music store near Seattle but pretty much ignored so walking into Crossroads & immediately greeted & attended to by Sara, one of the owners of the "mom & pop" musical instrument shop was very pleasant. The Martin Jr in stock was hanging with the other guitars was ready to play & she set me up to try it out. They had a good selection Martin accessories including a good assortment of guitar strings including the Martin brand so I also bought a spare set of the Martin LifeSpan Phosphor Bronze Light strings. I was short on time so did not get a chance to fully take in the ambience & experience of Dan & Sara's music store, but reading up on Crossroads before hand on their website & stepping into their store, I felt the warm embrace of some good vibes, and appreciate their community involvement in local music events in this very charming waterfront town. I like contributing to local businesses so I not only walked away with a very nice Martin acoustic electric guitar, it felt rewarding to give back. I hope to explore more of the Washington peninsula & look forward taking more time visiting Port Townsend & Crossroads Music.

Great selection! They had many more Ukes than your average Guitar Center and many higher end models…read moreincluding KK and Martin that can be hard to find even in Seattle and Bellevue. The owners were friendly and helpful and encouraged trying out different ideals. (I loved the wonderful KK baritone) and gave useful and helpful tips on restringing. My kind of music store - they are passionate about their stuff and it shows.

Looked around for a music shop to repair my banjo and everybody was booked up. One place…read morerecommended Alan at Village Music, who said he was able to work on it. Dropped it off at his place and picked it up a week later. Sounds good now and was not expensive. It looks like the music store has moved from its original location, don't know the details but whatever works.

I really want to love this place. I mean, a local music store on Bainbridge? Should be awesome!…read more But the truth is that every time I go there, I am criticized. Either my guitar is mass produced and just not good quality, or my playing style is wrong and I'm going to hurt myself (been playing for 20 years - I'm doing fine....). If you even hint that you purchased something from the web, you will get serious stink-eye. Here's are some hints for the owners: 1. People do actually buy things elsewhere. Compliment them on their purchases. Tell them their guitars or other instruments are just awesome and they sound great. Ask if you can play them. Stroke their egos. Then show them the guitar you have that you think would complement it. 2. Make your customers feel good about coming in! Even if you're bitter about stuff, don't let people see it. Smile. Joke around. Be nice! People will buy stuff for the experience of coming in and feeling great. 3. Never, ever, ever tell someone they are playing wrong or tell them they need to improve their form. It's totally not your place unless you're asked. It sounds snooty and condescending when you have no idea what experiences and training people have.

This place is wonderful if you haven't been there try it. They're beautiful instruments and it is a…read moregreat place to go. The employees are very helpful. Put music in your life. You'll find joy try this place. You're gonna love it. You'll thank me later.

I had two lessons left on a monthly plan when I got hit with a barrage of work and life tasks (I am…read morefinishing writing a book and recovering from liver failure). I needed to pull back on all extra commitments for a while. I asked to pause my ongoing lessons and ...guess what? Because I can't take the lessons right now, I LOSE THEM, per company policy. $200 down the drain on these folks. This is terrible customer service and very bad business practice (if not illegal). Trust Pilot and BBB are my next stops.

Wow! What a great store! The selection of books seems carefully curated and thoughtfully…read moreorganized. For instance, there's a shelf labeled "philosophy" and another for "new-agish thinking" labeled "mumbo jumbo." The owner is very knowledgeable and friendly. I found a couple of books that I was looking for in just a few minutes, and the prices were extremely reasonable. Will be back...

I absolutely love browsing in a great bookstore. It is wonderful to be able to look at books I am…read morenot familiar with. The atmosphere was amazing! So friendly, calming and welcoming. I felt as if I was walking into an old friend's house. The books and records are arranged thoughtfully and the prices were reasonable. Definitely worth spending sometime browsing and purchasing.

I reached out to this local music store for advice on my two ukaleles. They are family heirlooms…read morethat I guess are each at least 70 years old. Since I don't know what I don't know, I was given information about them from two lovely gentlemen Jeff and Brian. Thank you both for your sense of humor, information on how to travel with them safely and also your outstanding customer service. Thank you again!

We very helpful with replacing a string I had popped on a violin I had checked out from the…read morelibrary. The library had just gotten the violin recently, but didn't include rosin. The staff were nice enough to donate a piece of rosin for the library's instrument, and helped replace the string, and tuned afterwards. :)

Tim Bertsch is extremely experienced in both teaching as well as performance offering his students…read morea multi faceted perspective. He is kind, professional, and adaptive in accommodating various skill levels. The sound academy of music locations are clean, easy to find, safe, and comfortable with safe and accessible parking. The lesson plans are skillfully crafted and heartily comprehensive but most importantly Tim customizes classes that are accessible to each individual's unique requirements. As an instructor he remains present, engaged and patient throughout the duration of your lesson so you receive the highest rate of efficacy on your investment of time and currency. I love watching him perform in his band Jaded Mary as well as solo for his Soul Resonance project and have included some action performance photos.

One of the best teachers I have ever known. Tim is very present and patient and very Positive when…read moreit comes to teaching. He is very confident and can show you almost any song you want to learn just right then and there, very skilled and knowledgable. At 40 I'm learning old time music and Tim Bertsch has really helped me gain confidence in my playing skills.

UPDATE: Can't Stop Moving finished our move out of storage and into our new house, today. Again,…read morethey were perfect. Strong, friendly, smart AND came in under the estimate which was appreciated. We 110% recommend these guys. Can't Stop Moving were perfect. Easy to work with, never stopped, solved problems, and had a great attitude start to finish. Did I mention they were strong, which helps. We will use them again in a few months when we move back into the house after renovation. I hope we can get River, Brandon, and Ryan again as well. Thanks.

Great moving experience with these guys. Very good communication, fair quote (actual cost came in…read morelower), meticulously careful in wrapping and moving the furniture (some very fragile, nothing broken!), they packed the truck expertly and were friendly and polite. I highly recommend these guys. Thank you!