The massage session was relaxing and professionally done. The therapist was attentive and used good…read moretechnique. The only minor issue was that the room felt slightly cold during the session.

The massage was done with care, and I felt relaxed afterward. The therapist used good technique and…read morepressure. The only minor issue was the cool room

The massage technique was excellent, and I appreciated the calm environment. It would have been…read moreperfect if the room had been warmer.

I have no idea what was going on in the summer of '21 but three different people crashed into me…read more(none was my fault). The last accident totaled my car and injured my back. Long story short, State Farm provided quite a generous amount for me to seek relief via massage. As such, I can go anywhere I want. Cost isn't an issue. So I did. The Four Seasons, Aria resort in Las Vegas, Spas in Arizona, Florida, etc. I also went to a number of Dallas-based massage studios. I tell you all this not to impress you, but to impress upon you that I can speak on this with some authority. No one, not one place I've been to, comes close to Cemetria. She is phenomenal. It is very clear that she's an outstanding communicator, has anticipated every client need, and more than anything, that she's passionate about her work and is astonishingly good at it. I could go on about her delightful studio, great sense of humor, careful covid considerations, joyful attitude -- but I suspect you're after a great massage - and let me tell you - there is no better - certainly not in Dallas and I would argue there's no better in the nation.

Since we were staying next door and our friends were staying here, we hung out here as it had the…read moreresort Feel and more to offer. Therefore, my friend and I went to the spa. I had a "custom" facial and gel manicure. Initially, reception checked my friend in and forgot me. So she didn't give me the sandals or locker. No biggie. Then the manicurist came and got me. No offer of a glass of water or anything by either one, at this point. I had her manicure and it was fine/ the gel color selection was not good. My friend also had the same mani and agreed. They need to broaden the color selection. They didn't really have any nice nude or neutral colors. The colors were either too light or too bold. Then She just sent me on my way with no instruction. I had to go back to reception, who then gave me sandals and apologized for previously missing that. She brought me back to put on a robe and wait in the relaxing area for the facial. They have room temp water and some banana chips and craisins to snack on and some magazines. **note this area is co-ed. I go in for her facial and it was good, I've definitely had better for a lesser price. One frustrating thing is she kept trying to upsell me to another facial that was $100 more! If I'm going to do the works and get product, it's going to be at my normal, local spot vs on vacation. I may have overlooked it but I didn't realize until I was in the waiting area and someone else was checking out and heard reception state that the gratuity was already included. I think it was 18-20%. So note on that, if you're thinking of giving a cash tip to the person providing your service. I would not go back. I've experienced more attentive staff and a better experience elsewhere and for less money.

It's taking me almost 3-weeks to conjure up enough courage to write a public review on somewhat of…read morea private experience. This situation was bad and now the bad feeling around it all keeps compounding as the spa manager hasn't returned my call for 5 days now. I scheduled a scrub & massage and was pulled into an 8:00 PM appointment. I didn't specify male/female therapist, so that is a lesson for me (although I don't normally care). When I arrived, I was walked to the seating area and was given a paper to fill out. One of the elements noted that the therapist may not perform any chiropractic type adjustments at any time (which in reading I thought--- that's odd why would a masseuse to that?). I completed the paperwork and waited a while -- then a tall, older gentleman approached me and said he was my therapist. The initial glance didn't feel nice but I pushed it out of my mind and decided that it was my imagination and to allow myself to have a good therapy session. I cannot say that I had a good experience. The gentleman had a very abrupt (non-fluid) touch; the pressure was good, but the fluidity was not there -- making the experience not very relaxing. The atmosphere felt 'wrong' ... i can't explain how, but my instinct was to close my eyes tight and not peak! I was getting a scrub and at one point I had to be turned over, I was afraid I was going to get exposed, but instead I felt like I was peaked at. I peeked with one of my eyes, and his face was way too close to the edge of the sheet and not looking away (this was very quick though, so I questioned myself and again pushed thoughts out of my head). When on my back I was covered by a very thin sheet (no heavier cover over it for vanity/warmth) he randomly bumped (or something) into me and totally exposed my bosom -- it felt very "non-nacidental" --- as a reflex I quickly draped myself and kept my eyes tightly shut for the rest of the scrub. The showering space was in the same room as the massage table. After the scrub I was told to sit up and he toga-wrapped me to have me step into the shower --- it was a little weird as he lingered for a moment when I walked into the shower space. I threw the towel overhead very quickly -- honestly I was afraid a hand would reach from the side to grab the sheet. I quickly showered off and tucked myself tightly for the massage which i begged to be over with. In the middle of the massage he proceeded to adjust my right wrist but by that time I was so traumatized that the disclaimer I read flew out of my head and I just wanted to have all of this over with. He then adjusted my left wrist -- both time there was shooting electric type pain especially in the right wrist. This was absolutely awful. It's 3 weeks later and my right wrist has a persistent aching pain with occasional flaring pain! I work behind a computer and typing/controlling a mouse has been very painful and I can't hold a mouse for long - having to prop my hand and self-massage my wrist every 15-30 minutes. I am a big girl, but this felt unprofessional, dirty and intentional and hasn't settled in my heart at all!

Had a wonderful and uplifting Swedish massage here and loved the Tulum-inspired vibes. Such a…read morerelaxing spot and everyone was friendly and good vibes

Ian was fantastic. I got the stretch massage and upgraded to deep tissue with cupping. I have…read morechronic pain and this was just what I needed. Wish I lived closer!

I've been going to this Salon for over 10 years . Very friendly and they do a great job. Highly…read morerecommend. My favorite is Linda.

Julie used unsanitized tools on me. The bag was not sealed and after she was done with my pedicure,…read moreshe put the tools back into the same bag. Will never go back.

The whole spa is wonderful! I started with a 30min consultation with Kendal to discuss my skin…read moregoals and the proper approach to getting there. Kendal has so much knowledge and got me in for a facial that day!!! She explained everything she was doing and I just felt so relaxed and comfortable with her. I also was so happy with the results of the hydrafacial platinum. About 4 weeks later as part of my regimen I got a chemical peel. I just finished peeling and I am SO happy!! The products Kendal recommended were perfect as well. They have a large selection of some g medical grade skin products. I feel so confident in my self care journey going forward and owe a lot of it to Kendal and Mara. Glad I chose this spa when I was shopping for sure!!!

Really weird place. They will send you 16 emails and text messages making sure that you confirm…read moreyour appointment & They warn you about all these fees associated with being late. I show up to my first consultation and after 10 minutes I asked them if there's any update on when I will be seen( mind you I drove 45 minutes to make it to this appointment and I took time off work) she says yes Mara will be with you shortly. Waited another 15 minutes (so in total now waited 25 minutes for a 30 min consult) . And she STILL doesn't show up. At that point I left. They texted me minutes after saying Mara was ready- lol. That's not how professional businesses run. Please remove my name for all your distribution list- going to look for an actually professional *Med Spa.

Went here for my Birthday. I had dinner, it wasn't as crowded, some of the same individuals, that I…read morehave seen multiple times before, but I assume they have good taste as I do.

The Ritz-Carlton Spa Dallas: Almost $500 Per Person for the Ultimate Minimalist Luxury Experience…read more For my husband's birthday, we wanted a little five-star escape without flying to Hawaii or Fiji. So we booked two 100-minute couples massages for four people--almost $500 per person--and were promised something special in the Magnolia Room. Babysitters scheduled. Work phones muted. Husbands organized. Paradise, here we come. **11:00 AM -- Welcome to Paradise** We arrived to smiles and were told we'd be escorted to Magnolia after changing. Eventually, the ladies made it there. Our husbands did not. Apparently, "Couples Massage" at The Ritz begins by separating the couples and seeing whether they can eventually locate each other. Luxury team building. Magnolia was lovely: peaceful, elegant and so corporate-looking we had an urge to check our work email. The birthday refreshments? Gummy bears and sugary pretzels in glass vases. Nothing says "five-star celebration" quite like the CVS snack aisle presented in crystal. About 30 minutes later, our husbands finally found us. Champagne? No. Mimosas? No. Birthday setup? No. But perhaps we misunderstood. At The Ritz, **YOU are the celebration.** Why need champagne when you're breathing Ritz-Carlton air? Please be grateful. **12:00 PM -- FIND YOUR MASSEUSE** Massage time arrived. Our therapists did not. So began another complimentary Ritz amenity: "The Great Masseuse Scavenger Hunt." Eventually we found our way back, only to sit in an almost empty waiting room while therapists walked past us for about ten minutes, apparently looking for us. Perhaps invisibility is another complimentary wellness treatment. Finally: our luxurious 100-minute full-body massage with CBD oil and aromatherapy. **Welcome to Minimalist Urban Chic Massage™.** My request: firm upper body, medium lower body. My left arm? Apparently unnecessary. My right leg? Optional. My back? Touched so delicately I wondered if my therapist thought I was antique porcelain. Warm towels on my feet? No. Under my neck? No. Cold feet? -Customer responsibility. Cold neck? - Poor planning. Why warm the back muscles when we're barely going to massage them anyway? Efficiency. My massage ended before my husband's, leaving me sitting cold, listening to relaxing music and thinking, "I hope our friends are having a better experience." They weren't. My friend's husband came out with visible scratches on his back, which he said came from his therapist's nails. Now THAT is personalized service. Some spas charge extra for exfoliation. Apparently ours was included. **BUT THEN CAME CRAIG.** We didn't complain at the front desk because I didn't want to ruin my husband's birthday. I called management afterward, expecting someone to care. Enter "Craig: Defender of the Ritz" -- a man whose loyalty should be studied by military historians. I explained my massage. Craig defended the Ritz. I explained our friend came out with scratches. Craig informed me their therapists don't have long nails. **CHECKMATE, CUSTOMER.** Perhaps our friend scratched his own back while lying face-down. Perhaps a small woodland creature entered the treatment room. We may never know. I expected, "I'm sorry. This isn't the experience we want our guests to have." Instead, I felt questioned and dismissed. If the Titanic had Craig aboard, I imagine him standing proudly on deck saying: "With all due respect, ma'am, our ships don't hit icebergs." Craig, we salute you. Almost $500 per person taught us about "Minimalist Ritz Luxury" less massage, less warmth, less celebration, less customer service. More gummy bears. Luxury isn't marble, robes or a famous name. It's attention to detail, making guests feel cared for and listening when something goes wrong. And luxury isn't charging almost $500 for a massage because the building says Ritz-Carlton on the outside. If you're looking for paradise without leaving Dallas, keep looking. But if you're looking for an almost $500 massage, a complimentary scavenger hunt, optional body parts, cold feet, mystery scratches, CVS snacks in elegant glassware, and the opportunity to debate your own experience afterward... The Ritz-Carlton Spa Dallas has you covered.

Sister and I needed a day of relaxation and we went to Away Spa. So glad we did! We enjoyed the…read moresauna, steam showers, rooftop pool and massage! We were welcomed by Aaliyah and Issac provided me with an awesome massage. The lounge chairs by the pool were comfortable to relax/sleep on while enjoying the perfect breezy weather! The locker rooms were secure and clean. Staff were all nice and helpful to whatever we needed. We cannot wait to return!

From the moment I walked in, I knew I was in good hands. Aaliyah at the front desk welcomed me with…read moresuch warmth and kindness that I instantly felt comfortable. She was friendly, professional, and set the tone for what ended up being an amazing experience. Isaac gave me one of the best massages I've ever had. He was incredibly skilled, attentive, and worked through every bit of tension I was carrying. The atmosphere was peaceful, the service was impeccable, and everyone I encountered was genuinely welcoming. I have to share the funniest part--during my neck massage, my wig actually came off! Isaac never skipped a beat or made me feel embarrassed. He remained completely professional and just kept doing what he does best. That's when I knew I was truly relaxed! I left feeling refreshed, rejuvenated, and already looking forward to my next visit. Thank you, Aaliyah and Isaac, for making this such a memorable experience. Five stars isn't enough!

This is my receipt for my massage. Service charge of $90 is a rip off…read more The front desk receptionist stated that the tip was 20%. $90 is not %20 of $375. My technician was great but the man at the front desk is horrible ripping people off.

Disappointing and overpriced. I booked the "Fire and Ice" treatment yesterday and woke up this…read moremorning with unusual back pain. The massage itself felt no better than a basic nail salon service, even after I asked the therapist to lighten the pressure twice. To make matters worse, the scalp massage we explicitly agreed on at the start of the session was completely forgotten. They tack on an automatic 20% gratuity that is only disclosed at checkout. Save your money. This place is absolutely not worth the hype.

Swedish massage with Tristian was amazing. Perfect pressure, no pain, and he worked through some…read morereal knots in my neck and shoulders. Space is beautiful, tranquil, and relaxing. Not a ton of amenities, but everything you need for a quick reset during the week. I'll definitely be back!

I booked a massage and I didn't get a massage…read more So why am I giving it 5 stars you ask? The service. Vivian the manager was great. Backstory: I am in town for my friends baby shower. She's 41, this is her first baby. It will probably be her ONLY baby. The women's body is crazy like that. Happy I'm able to decide what I want to do with my body. Tangent. I booked 2 massages. A maternity one and a regular Swedish massage. My friend goes in right before the appointment time. Perfect! My turn is coming right? Someone calls my name. Oops. She meant Catherine. Not Caroline. Idk that mistake happens often. I know because I have a sister whose name is Catherine. So I sit down. 20 minutes after my appointment time, the manager comes in and tells me the therapist didn't show up and they're fully committed today. (No wonder they confirmed the appointment a million times) she basically said "you ain't getting your massage today" but, nicer, wayyy nicer lol Am I annoyed? 100% Am I irritated? Totally I text my husband who is the rational one in the relationship and he said "give them some grace, it's not their fault someone didn't show up to work." He is right. They totally made up for it. I did the halotherapy which is this salt treatment thing and we got 2 pedicures. She even ended up comping my friends massage. The whole thing was comped. Honestly, she didn't have to do that. I could sense that she REALLY felt bad. Sometimes people apologize because they feel like they have to and it's not genuine. She was genuine. If I was a local, I'd come back just for the service. My friend loved her massage and really that's all that matters. (I have one scheduled in San Diego at the end of the month anyways) #firstworldproblems I hope my therapist is okay.