Frecka was professional and courteous every step of the way. Transparent, honest and great to deal…read morewith.

Apparently being rude and condescending is part of the job requirement to work at this place…read more When I initially called and while the phone was ringing I was having a conversation with my husband about his brother - as soon as the phone was answered I was rudely met with a "EXCUSE me?" from the girl answering the phone. No "Frecka Plumbing" or any greeting. That should have been my first red flag but I let it go. I am not sure how she heard any of my conversation since I was having it while the phone was ringing. So I get an appt and this guy comes out and says that he's been to the house before (great I thought ...he knows the place, we just bought it last month). Go over some issues and we go upstairs and he points out a leak that I didn't even know existed. I told him I was glad he found it since we were replacing the vanity anyway. I asked him if he could add that to his list. He looks at me and says "what are you talking about?". Gee I don't know, you're a plumber, you pointed out a leak, maybe thats what I mean? I think a 3rd grader could figure it out. After another confused conversation he looks at my daughter's boyfriend and says "Am I retarded?" (referring to himself). I don't know why he said that, other than perhaps he thought I wanted him to replace the vanity (which I didn't and never asked him to). Besides, how did he know maybe perhaps I do have a genuinely retarded relative? That was a very unprofessional and extremely rude thing to say! I don't expect, and never would expect a plumber to do remolding work. Even if he thought that is what I meant, why not clarify before the condescending attitude?? At this point I almost told him to get his tools and get off my property. He tells me he will have to get an estimator out to give me a quote on the work. it's been one week and crickets from Frecka No worries - I wouldn't hire Frecka to fix a leak in my pool floatie let alone my house. I called Kline and Kavali (nice people working there, imagine that). Had the problem taken care of two days after they came out. Stay away from Frecka unless you enjoy being talked down to. If you do, then this is the company for you.

I recently had a new iron filter and water softener installed by Donamarc Water Systems. While the…read moreinstallation didn't go perfectly, what impressed me most was how they handled the situation afterward. After the installation, I had several concerns involving the cleanup, warranty documentation, communication, and a few installation details. I reached out to the company, and instead of becoming defensive, Brandon Mantel (President) personally responded with a detailed email addressing every concern. Dom also returned to my home to deliver the warranty paperwork, clean up the remaining mess, and review the installation with me. He listened to my concerns, apologized for the issues, and acknowledged that one component of the existing plumbing should have been replaced. No company gets every job perfect. What separates a good company from a great one is how they respond when something doesn't go as planned. Donamarc took ownership where appropriate, communicated professionally, and worked to make things right. That level of accountability and customer service is something I genuinely appreciate, and it's why I would recommend them. I personally couldn't be more grateful.

Many thanks to the entire Donamarc Team for their recent response to my well issue. For about a…read moreweek we noticed a significant decrease in our water pressure. Since we are on a well system I contacted this company for a diagnostic examination. The following day Dennis arrived and conducted an extremely thorough review of our well system and determined that the pump needed to be replaced to include a pipe and electrical wiring. Dennis is one of those individuals who is courteous, professional and demonstrates a level of confidence which only comes with decades of experience. Within days the crew showed up (on time) and quickly got to work. These guys were true professionals. The system to include a new pump, electrical wiring and pipe were quickly installed. On top of that after consulting with the crew I had them do a blowout of the well. The amount of sludge and sediment that was expelled from the well was incredible. But more important the debris was completely cleaned up by the crew. This will cut down on changing my water system filter. Many thanks to this wonderful company. We are thrilled with the results and in particular the shower pressure is incredible. WELL DONE.

Everyone from the office to the plumbers to who came out were extremely professional…read more I called them to look at a leak and they had the problem fixed within two days. I previously called Frecka Plumbing to come out only to be met with rude and condescending employees. Kline and Kavali should have been my first phone call. I highly recommend them and they did the job at a very reasonable rate. Honestly I would have gladly paid double just because of the customer care. They know how to treat people.

I have used Kline& Kavali for years and I've never been disappointed in their service,…read moreprofessionalism, and the ability to the job correctly the first time . I recommend Kline & Kavali all my friends and associates.

I had Charlie's Drain Service come to my home regarding flooding in my basement, and unfortunately,…read moreI was very disappointed with the experience. When I tried to explain the issue we were having, one of the workers was very rude and dismissive. Instead of taking the time to listen and fully understand where the flooding was coming from, I felt as though my concerns were being brushed off. A service was then performed that was not actually needed and did not resolve the problem I originally called about. This was extremely frustrating because I contacted a professional company expecting them to properly assess the situation before performing work. As a customer dealing with an already stressful situation involving water and flooding in my home, I expected to be treated respectfully, have my concerns taken seriously, and receive a clear explanation of what work was actually necessary before a service was performed. I am very dissatisfied with both the customer service I received and the way the issue was handled.

really nice owner, will have guys out same day if needed. all the techs are professional and nice…read more they don't make a mess or they clean it up If needed. reasonable pricing, way less than roto rooter for most jobs. there is a reason this business has been around over 40 years.

Replaced water heater and a sump pump…read more These guys are total pros. They show up in uniforms, know what they are doing and are pleasant to work with.

We are very pleased to start, we had a backup in the basement that was causing water to come back…read moreinto the basement. Hessco came in after I spent all night shop vacuuming all the water and they ended up snaking the waste pipe from my basement to the street. After being quoted 1000.00 to 1200.00 from roto rotor and H Jacks. Hessco did it for a third of the cost. They were professional, thorough, and showed us what to do to prevent this from happening again.

Not very happy with their service. Paid over $500. to find and fix gas leak. They did their work,…read moresaid they corrected leak and left. Gas company comes out to turn Gas back on and says it's still leaking. Call Buddy's back out, they now say the leak is coming from the main line going into the house, and give an estimate of almost $6000 to fix. So, let me get this straight...you want me to hire you again for a $6000 job, when i just paid you over $500 and you obviously didnt do much of anything except maybe do a pressure test which accomplished nothing and benefitted me zero? I don't think so.....

The employees are all hard working and service is prompt. Unfortunately, they could not solve our…read moreissue. $1,000 diagnostic with no resolution. Would still recommend as they do seem knowledgeable.

From the person answering the phone when I called listening to my concerns, to the tech arriving to…read moremy house who showed up with what they needed and giving me options to do what was best for me. I couldn't recommend this company more thanks for the tip notch service.

Hot water tank started leaking at 8 pm last night and called Mackin & Sons late to schedule an…read moreinspection. By 10:30 am today, we had a new tank professionally installed. Josh and Ethan were friendly and answered all our questions. Couldn't be happier with the quick response time and the great service. Thank you Mackin & Sons!!

I had to have a 1956 galvanized water line replaced with copper from my house to the street. Not…read morethe simplest of tasks as my house is perched on a steep hill which required a pretty deep trench to be dug. The crew was on time, polite, great with the machinery and tools, completed the work with minimal displacement of concrete. It is great to be able to shower and do laundry again! :-) I am very happy with the work.

Unclog drain. Quality was terrible, they did not unclog the drain. Charged me $200 for what I…read morealready knew, that my drain was clogged, which was why I called them out in the first place. This happened 10 years ago. 8 days ago they replied to my original review posted 10 years ago, I just wanted to thank them for their reply, better late than never, and also for reminding me why you should never call for their services.