God I wish I could give this place negative stars. I bought a dress here on Thursday. Admittedly I was in a bind as another dress I had fell through. I arrived there a half hour before close and quickly tried on a few dresses that suited my needs and chose one. It was very clearly one that had been tried on many times, as it had put stains and the closure above the zipper was falling off, but I was understanding of that because again it was off the rack. I asked if the clasp could be fixed and if the couple of missing buttons could be replaced, and the young lady named Micah helping me reassured me that they could take care of it. I paid and left it with them. The next day they called and said it was ready and my girlfriend picked it up in the evening and I didn't even take the plastic cover off til Saturday night when I steamed it for the wedding on Sunday. On Sunday I took the dress with me at 7 am to the hotel to get ready with my baby cousin for her big day. At 4pm we all started getting in our dresses to head to the venue for the 5pm ceremony. Upon getting zipped into my dress, the zipper split open and we were unable to get it back down without force, because I was essentially trapped in the dress and then I had to be SEWN in so I didn't miss the entire wedding! This was extremely stressful and almost derailed the whole day. Today I tried to return this dress. The manager at this location, upon returning from the bank, must've asked her sales associate about why I was there and in speaking with me would barely let me get through my explanation of what happened before telling me that I had altered the dress and it could not be taken back and that I was approaching her with hostility. Then after she finally let me speak and tell her the story, she changed her tune. However, upon talking with the seamstress, she now claims that I altered the dress on the inside! When we inspected it, I could see machine stitching in an entirely wrong color of thread on the inside. I never altered this dress. How could I have? I am not a seamstress and don't own a sewing machine and certainly wouldn't have been able to have it altered by a professional in one day on a Saturday! They continued to insist that the seamstress there looked at it when she fixed the clasp and it did not have that stitching. I admitted to having to be sewn into it, with a needle and thread, thread that I then carefully removed and left no trace of. Why would I lie about having it altered? It didn't even need alterations, it fit me perfectly. This store took this dress as a return after it had been altered, or it was damaged on the floor and they fixed it to continue to be able to use it and it never should've been sold to me. You can even tell that the repairs done to it by the store are poor quality! Buttons being sewn on in the wrong place, weird color thread being used, etc. The manager there should be embarrassed about the state of that store, and I just cannot fathom why I would take hours out of my day to come and wait to speak to her just to try to lie about fixing a dress I only tried on one time before I put it on for the wedding. She was committed to finding a reason not to refund me the $200. She even claims my girlfriend signed a form taking the dress as is, but could not produce that form upon request. Just do yourself a favor and go to any lovely small business wedding shop in the area. They care about what they do, they take pride in their work and their jobs. This place has always been in a sad state and you're making a deal with the devil if you shop here. read more

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Just don't even go. My bridesmaid had to wait over a month and a half for the dress to be shipped. She arrived for pick up and THEY NEVER did it. The order was never shipped. We are 10 days from the wedding and now she's picking a new one, needing alterations ASAP. This is unreal and unacceptable. People come here because it's a household name & they didn't execute one simple task after spending way too much on a simple dress as is. Also when I myself shopped here as a bride I was so disappointed and violated. I was tugged around, squeezed into the dresses and my opinion was not valued when every time a dress made me feel uncomfortable I got a dress to even worse than before. read more

I couldn't say greater things about Michele! She was fantastic. The first time I went to David's bridal (I had an appointment) I purchased a dress I ended up regretting. The whole experience was rushed and wasn't great. I decided to go back without an appointment to just look, and Michele took care of me and spent so much time with me! She listened to everything I had to say, and she brought so many different styles of dresses for me to try. I couldn't thank her enough. She's personable, extremely friendly, and made me feel so comfortable the entire time. I'd recommend her to anyone! I'm so happy I went back and got a new dress for my wedding. Thank you Michele!! read more

I was a little apprehensive in the beginning because my phone conversations were not all that great. But when I got there, it was a very wonderful experience. read more

I was pleasantly pleased and surprised at the service when I visited a few days ago. There are many selections to choose from. I'm only having a small simple wedding so I was able to find a dress well within my budget! I want to shout out to Micah! She was incredibly sweet, bubbly, and so helpful. Big thanks to her, she was amazing! Would definitely recommend her as your stylist! She went above and beyond made sure I was well within my budget. All in all, my experience with them was great! read more

Debiie O. helped us and she was Amazing! I am a larger size and I trusted her to suggest mother of the groom dresses for me. I tried on every one she suggested, and found an amazing one that I would not have imagined! And it was on sale! She is awesome! read more

David's Bridal - This dress is beautiful! - Bridal Near Me - Madison Heights, Michigan

Came in for my appointment and THEY DO NOT HAVE THE DRESS. They even called to confirm my appointment which is annoying. The young lady helping me stopped helping me to ring on the register and when I spoke to the manager she had no real solution. This experience was awful!! If you made an appointment like I did make sure they have your dress before making the drive. read more

April was wonderful to work with and helped my daughter find her dream dress! Thank you so much for everything!

Horrible customer service. Too difficult to reach anyone. I also ordered a dress that was really delayed and when I called on it I was hung up on 4 times! Finally talked with someone and they told me the dress is low stock in a store or warehouse. They assured me not to cancel because it was getting shipped that day. Kid you not...they contacted me the next day or so telling me they have to cancel cause they don't have a dress!! Unbelievable!!! Thank goodness, I didn't actually NEED the dress for another 3 weeks. Will never shop here again! read more

David's Bridal used to be a reliable, if basic, place to get prom dresses, wedding gowns, bridesmaid outfits, etc. Since declaring bankruptcy recently, their ability to fill orders has plunged. They will now only sell dresses that are already made, resulting in offerings two sizes too large or small for a given color/style. Additionally, current styles are simply not that feasible. I remember when styles were available that allowed for a regular bra (sometimes with inner strap keeps!) but I couldn't find anything like that now. Unless you are very flexible on color/style/size, David's is not necessarily a good use of your shopping time. I will say that the staff is lovely and I wish corporate had made decisions that made their jobs easier. read more

Debbie did a great Job! She is very fun and added a lot of fun accessories! We loved it!

I went in looking for prom dresses. It is bigger girl friendly the dresses are a more basic, but the staff and the people that helped me were amazing. read more

April was absolutely wonderful to work with to help my bestie pick out her dress. She was thoughtful and mindful of our budget too.

I just bought my dress at David's bridal. I already found my wedding gown on the first try.it fight right in my exact size at an affordable price,within my budget. I didn't even need to try on other gowns.the first try is perfect already. Good choice Ms. Debbie! she was very kind and patient in helping me find the type of gown I like. Unlike other wedding parties,I came there just by myself and the staff was very supportive. Thank you to the staff at David's bridal. I'm a very satisfied first time customer read more

Beautiful dresses! Got a great deal in the clearance section for shoes and a stunning dress!

Went to this location for my wedding dress... I live in Windsor so I thought I would head to the closest David's Bridal.. I'm not going to lie but the selection here is amazing and the staff is amazing.. BE WARNED.. the selection in Canada is different from the US and the sizing they had was limited.. I fell in love with a dress in the US and didn't like how it looked in Canada.. went with a totally different style.. 10/10 would recommend though.. read more

I was greeted and assigned a formal wear specialist. Lisa was very kind. But I'm going to assume she was new, so it's not her fault that she was poorly trained. I left your bridal store and I CRIED. I wasn't shown any veils that I wanted to buy. I was offered help with my dress but not given it. There were 3 dresses in the whole store in my color bridesmaid dresses (royal blue). I was not given the attention a bride deserved whatsoever. I was ready to spend today and left extremely unhappy. I will not recommend your business to anyone. read more

Thank you Andrea for helping my mom feel good in her dress!! We found the perfect shoes :) read more

David's Bridal - Bridal Near Me - Madison Heights, Michigan

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Deb was wonderful! She was patient, kind, polite, and helped me find the dress I am over the moon about. I highly recommend her!

One star because i absolutely have to. I bought everything for my wedding at this shop and they gave me a gift card in place of return for my veil and then would not honor it but they did give me two phone numbers to the typical run around no answer line. DO NOT SHOP HERE THEY RIP YOU OFF WITH NO REMORSE OR RESOLUTION. They are closing and the customer will pay their debt without notice. Ruined my day of wedding planning and cost me an additional $160 on top of all the money already spent on their overpriced cheap products! Horrible business just horrible. Posted 5/20/23 read more

I had an appointment for my bridesmaids to try on dresses. I called beforehand to find out about the rules and regulations regarding COVID. They informed me that my entire party could come but not to bring any others. I brought the party in and they told me that only two could come in at a time (we had 8) and that the others had to wait in the car. In the meantime they had a party of five come as "Walk Ins" and they were allowed to browse the store and try on dresses. This store is and will always be trash. They are rude and refuse to hold any accountability. Back in 2014 I was maid of honor in my sisters wedding and they messed up the bridesmaid dresses AFTER WE PAID FOR THEM and didn't inform us that they didn't have all the dresses in stock until 2 weeks before the wedding. I had to call various David's Bridal's around the country to try and have our dresses shipped. I'm extremely disappointed and honestly I'm not sure why because they have always been a sorry excuse for a store. read more

We made an appointment for my daughter. The women who was assigned to us was not much help, was clearly high and reeked of marijuana. That said, all of the other women there looked very helpful. I believe we just had poor luck :( read more

I came here to look for an off-the-rack dress for the upcoming annual Marine Corps Ball. When I walked in, someone asked if they could help me, and when I said I was just looking for a single dress, they pretty much said "Oh, okay" and went about their business. I had thought they might ask if I was looking for anything specific (color, size, style) and they might help me find it...but apparently I wasn't there for a big purchase, so I wasn't as important of a customer. That said, I didn't really NEED the help--I was just surprised I wasn't really offered any. So I went and searched the racks and by the time I had an armful of dresses, a lady came over and offered to put them in a room for me. No one was around when I was trying them on (like for them to run and get me a different size or color, etc.)...which, again, surprised me. I know when I was shopping for a wedding dress (nine years ago) someone was practically in the dressing room with me, lol, wanting to make sure I was happy. But, again, I didn't really NEED the assistance, so it wasn't a big deal...but I was surprised I never even SAW an employee. The same lady happened to be there when I was at the end of my dressing room experience, and asked if I had found anything. I had, and she commented that she was happy I found something, then offered to take it up to the register. I did have a question about another dress on a mannequin, and she pointed out where to find it. The checkout went smoothly and I was happy with my clearance dress, though I was surprised they didn't REMIND me that there were no returns. I was going to ask, just to see what they'd say, but it didn't really matter for me since I already knew the rules. So, overall, I got what I wanted, and the service level was fine for what I needed, but I was surprised that they didn't actually make more of an attempt at customer service. I assume if I was there for a wedding dress or attire for an entire wedding party, the service would have been more attentive. read more

David's Bridal - Bridal Near Me - Madison Heights, Michigan

After making my post on Saturday evening I was promptly reached out to by Elka, the store manager. I applaud her tenacity in gathering my contact information. She showed genuine concern and asked for more details about our visit to her store. She also informed me that she will be working with her team on this and use it as a training lesson. read more

I can't speak to my bridal experience, but I stopped in for a bridal gift and they had such cute gifts! I got her a cropped t-shirt that's says wifey, a bag that says bride, underwear that say just married and a really pretty robe for her big day. I was really impressed with their selection of bride gifts and accessories! read more

Arrived there a 45-50 minutes before they closed. We walked up and down a few aisles hoping someone would help us out. Not one person asked us if we would like help for 10 minutes. We said we were looking for dresses for a warm weather destination. She gruffly pointed to 2 dresses. I told the woman that I saw a Vera dress online that I would like to see. I showed the pic on my phone. She said they don't have the dress there. I said I thought I saw it over by the Vera rack. She said no. I went over to the rack and showed her the dress I had displayed online on my phone against the dress on the rack and the dress code numbers matched up. She told me they didn't have it available in a petite and I pulled up the same dress in petite online. She seemed irritated with me and wanted us to leave since it was getting close to the closing time. It felt like she wanted me to give up and leave so she could start her closing process. We ended up feeling rushed and left around 8:25pm, but I later realized they were supposed to stay open until 9pm. I asked if I could try on some dresses and she told me rudely that I only had time to try on one dress but I thought maybe if someone had helped me sooner I would have had time to try on more than a dress. She didn't even tell me her name so I couldn't tell you what this rude woman's name was. I didn't even like the Vera dress that was $1,200, bit the dress quality was tacky and cheap. I see why people end up going to smaller more intimate boutique shops. I will not be coming back to a David's bridal because of this bad and most unwelcoming and cold experience. read more

I went here with my bridesmaids so we could pick out their dresses. We ended up finding dresses they all liked but the process was a little chaotic. We basically just had to pick out anything that had one of their sizes and see how we liked it. If a style we liked didnt have a close enough size to one of them, we couldn't try it on. Then, we just had to pick other random dresses in the colors we wanted so we could see if each person liked their color. It took quite a bit of imagination. But our associate was helpful and the dresses were a good price. I'm very excited to see them when they come in! read more

David's Bridal - Bridesmaid dresses. - Bridal Near Me - Madison Heights, Michigan

Before I was getting married, I would hear wedding dress shopping nightmares and I thought it can't be that bad. That is until i start shopping for my own wedding dress at this David's Bridal store. Their associates will order you a dress bigger than ur regular size so you have to spend more money on them to get it alter. Their Alteration Department is a nightmare I am normally a size 0 or 2. But the associate that help me told me for the dress I picked size 4 is my size after she took my measurements. I thought she is the professional and she has so many experiences with wedding dresses so i went with her expert advice. THAT WAS THE WORST MISTAKE I MADE. And the nightmare begins. I received my dress 3 months after I ordered it and it was way too big on me(at least 2-3 inches too big). I called to complain and their solution was to re-order me a size 2 but it will take another 3 months. but my wedding is coming up and i don't have another 3 months to wait for another dress. But they don't care. And then they suggest their alteration team can take in the size and it will only take few weeks but I have to pay for the alteration cost out of my own packet for their mistake. At this point, I had no more time to wait and i need the dress desperately so I let their alteration department do the fixing and i had to pay an additional $200+ for them to take in the size and shorten the length. And the lady from alteration department that helped me was so mean and unprofessional. Today i just picked up my dress after the alterations are done. They have made the dress so tight now that I feel like suffocating wearing it. I can barely move my arms around now. Whatever thread they use to do the alteration is so rough that now the threads are scratching me on my skin inside. I JUST WANT TO CRY. I don't have anymore time to alter the dress anymore. I don't even know if this can be fix after how badly of a job they did to messed up my dress. And i am so scared to let them do anything to my dress again. read more

A year ago, my daughter and I went to look for a brides dress. I gave it one star. About two months ago, my niece ordered a bridesmaid dress. The store was very clean. While we didn't have an appointment and no one was there, we were able to try n dresses. They must be under new management because this visit (and two subsequent visits) were great and very customer oriented. A bit shout out to Jeremiah, who is very friendly and accommodating. The Troy location is terrible. The store was very dirty. There is no reason to have grime on a dressing room door. Our sales associate was busy helping other people. She did not offer to find dresses for my daughter. She tried on 3 dresses without help from the sales associate. Terrible service, not clean, stained read more

All the staff were extremely helpful in helping me find my dress for my big day. Moon was my stylist and she was absolutely amazing and beyond helpful. This dress wasn't even one of the original dresses I picked out. Moon picked this dress out for me and I fell in love when I tried it on and fell even more in love when I put on my veil and tiara with it. I had an amazing experience here and can't thank them enough for making me feel beyond special. read more

David's Bridal - Wedding Dress - Bridal Near Me - Madison Heights, Michigan

AWFUL experience. I wish I could rate this zero stars. I drove 40 minutes away to the Madison heights location where I was told the dress I needed was in stock. When I arrived no one could find the dress and I was told it was sold out in store and online. They didn't seem to care that this happened. I found the dress on my own online while still in the store and politely asked if the shipping could be waved for the inconvenience I experienced for which they said no. Extremely disappointed. I will never return here again. read more

I did a walk in, and I got a really nice lady, who had the country mom vibe. I have no complaints about her. I was asked to pick some shoes out to put on while trying a dress. For some reason I thought the shoes were new, so I was a little disgusted when I walked into the dressing room and found that there are black foot prints with distinct toe impressions in the shoes. I grabbed a second box of shoes, same thing, just not as darkly imprinted. I'm a germaphobe, so that set off the screeching-dagger-horror-movie-soundtrack for me. Then, I was asked to wear a bustier. I didn't even think about that, so I'm glad I learned that, but I asked if I'm supposed to put it on my bare skin, and I was told it doesn't matter. So basically everyone who goes to the store could have been putting on the bustier all day long, maybe all week long. Aside from the scary hygiene, the dresses I tried on looked really bad. Maybe I ruined my DB experience by going to a boutique first. The dresses were way too big but even after clipping, things didn't look right. For example, dresses with stiff bodices that clearly don't go with your body size - if you really try to use your imagination, maybe you can see how it would look when made to your size. The white dresses were so white that they looked blue and tacky. Think 90's wedding/princess closet/Halloween costume. I don't know if blinding people is the norm. When I went to a boutique first, even the dresses I didn't like were beautiful dresses, they just weren't my style. Every dress I tried on at DB was just ugly and oddly shaped, and I wanted to get out of them as soon as I saw myself in them. There was only one that looked okay and it was $1200! As a disclaimer, I only tried on dresses with straps. I was trying to find something similar to what I found at a boutique. It just wasn't coming close. Maybe if I had gone in to try all kinds, I would have had more of a selection. I was told that they barely carry any dresses that are strap dresses, and that most are strapless. read more

Our daughter and I had a wonderful experience at David's Bridal. Amber S was phenomenal! She went out of her way to pick out accessories and styles that were perfect. Amber made dress shopping fun because she has a great sense of humor. ThanMs Amber for going above and beyond. read more

My wife booked an appointment and we arrived early. She needed a dress for an upcoming debutante this Spring. After arriving at the front area, we were told to go look at the dresses. After about 25 minutes passed, we inquired about the process and the greeter again asked our names. After another 15 mins passed, an associate named Shakora arrived with a puzzled look on her face and said "it says special occasion here, what does that mean". My wife explained the dress was needed for an upcoming debutante ball in the Spring, and asked to see the dresses she had pre-selected. After picking out several dresses and showing my wife to the dressing room, Shakora checked on us once. When she checked on us, she was in such a hurry to disappear that she accidentally caught my wife's hair in the dress zipper. After that, we never saw Shakora again. We waited 25 more minutes, and then left the store. This was a really bad experience and poor customer service by the sales associate Shakora. It looked like other sales associates were actually helping their customers, but poor Shakora really earned her one star for David's Bridal today. read more

Hannah was my stylist and she was awesome. The rest of the staff was great, as well. Everyone made me feel so special. Hannah took the time to listen, was understanding, and ended up helping me find the perfect dress for my wedding day. I highly recommend having her be your stylist for your special day. read more

I was searching for a dress to wear for my upcoming wedding. The whole experience was terrible I was rushed. The salesperson looked disheveled, Hair was messy and had on hospital scrubs and her panties were showing. I asked for the price of a headpiece at the register and another salesperson barely looked up told me the little thing was $129.95 and when I asked why would that be? Is this real Swarovski crystals or something she said I don't know and yelled next customer! I couldn't wait to get out of there- worst experience ever!! Definitely not Kleinfeld's. read more

Awful experience. We were with Paula, Madison Heights location, and she made comments about weight like "heavy bridesmaids" and obviously looked at myself and another individual. She was rude and unattentive throughout the entire time. She did not listen to our requests and we were stuck to one small dressing room despite there being multiple open (regardless of covid guidelines). She also made a comment about the bride being passive aggressive and disregarded the entire bridal party's opinions. At the end of our time she requested we leave a good review for her. At the end she attempted to be more polite and attentive but there was no way to make up for the majority of the visit. read more

If you go here ask for Cassidy. I had been here in the past for bridesmaid dresses and we had an appointment. The woman was who was supposed to be helping us was not helpful and kept leaving us and we were essentially alone all day. I vowed to never return. BUT my mom wanted to go back for MOB dresses. So I reluctantly went back. And we met Cassidy!!! It was a complete 180. She was helpful right from the start. Gave suggestions on shoes and jewelry. We found a dress we loved and told her we liked dresses in that style and she pulled more like it for us. In the past, we had to comb racks ourselves. It was so nice to have someone to help us find what we were looking for. She found us a gorgeous dress for my mom. If you go here ask for Cassidy, she will hook you up and help you with whatever you need. read more

There service was severely lacking the lady was very nice and when I picked out a dress there were no platforms and I didn't feel special it was like buying a random dress and when I finally went back to pick up my dress I waited 30 minutes for any service and the help only came once my daughter went to go look for the consultant over all I would not recommend David's bridal read more

I loved the lady's up front truly nice and so helpful. But the lady's for alterations never again beyond rude ! There comments are totally uncalled for !! Had a special order bridal gown and it was in pink , beautiful dress she made some very rude comments like is this even a wedding dress did you buy it from here ? Like what!!! yes it has your tag on !!! Saying David's bridal. then Said well I think it's a bides maid dress. For one no it's a wedding gown and two even if it was not a wedding dress in your eyes hello I am the bride and that's just plain rude to say , and for me I love the dress . Then kept tell me she could not do the two things I wanted I was like what !!! No the lady in altercation told me before I bought the dress it was totally doable!!!! The experience was awful the way she treated me !! Then a few weeks later go back to get the dress! Because it was ready to be picked up ! Me and my step daughter go in try it on and I was completely wrinkled?? I was like you said you steam them she turns to tell me it was and it must of just happened?? And I had a French bustle done to it . and the straps where broken ?? They where just so overwhelming rude !! I looked at the lady I was like do you think I can walk down the aisle with the dress looking like this ??? Never ever would I recommend them to any one I have three girls that will be getting married in a few years and would never send them here David's bridal Maddison hts mi !!! This will be the first time I have ever left a review or complained about something but the lady's that do alterations there need to learn costumer service and how to be nice to people for real read more

David's Bridal - Dress - Bridal Near Me - Madison Heights, Michigan

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