My Daughter Ashley, had made an appointment to try dresses at the Independence, MO location. (monday 11/12/18) We were early so we hung by the front looking at some and ooooing and aahhhhhing. Miss Mary came out and asked Ashley what she was looking for and color and then budget. Mary grabbed a few things showing Ashley each time she would grab one. Ashley is really short and Ashley said she just wanted to try a mermaid for the hell of it. Mary did let her know because of her height, there would be an awful lot of alterations that would take her over her budget. But she grabbed one for her. Ashley tried some on. When we came to the show stopper, Mary put a couple of accessories on Ashley. I made a suggestion for a different belt and that did it! The last dress she tried on was a rock star dress. and about 200.00 over budget. I could tell Ashley liked it but Mary said ok, look at her face. Then she put her in the one that made us cry (less expensive) and it started all over again. Mary said, you can tell which one she loves. Mary was AWESOME!! I can't post a picture just in case the groom looks at reviews, lol! read more

1 Star Extremely disappointing experience at this David's Bridal location. The bride was contacted and told that three bridesmaid dresses were ready for pickup. During that call, she explicitly confirmed that it was not her wedding gown. A few days later, she called back to provide pickup details and again confirmed it was only bridesmaid dresses. When she arrived at the store alone, expecting a simple pickup, she was suddenly told the items were actually her bridal gown and that she needed to take it and try it on immediately. She wasn't prepared for this--no proper undergarments, no family or friends present--because she had been repeatedly told it was not her gown. What should have been a once-in-a-lifetime special moment was completely mishandled. Even worse was the staff's response: an uncaring "oh well" attitude and a statement that she had to take the gown because they would not hold it. No empathy, no apology, and no acknowledgment of the mistake or the emotional importance of the situation. Bridal gown pickup is not just another errand--it's a milestone moment. This experience was ruined due to poor communication and lack of compassion. I would not recommend this location to any bride expecting care, professionalism, or understanding. read more

Worst dress shop in the area! Alterations portion of business is terrible. Didn't do the job properly and didn't stand behind work. Took to alterations place AFTER WEDDING and only $18.50 to correct their mistake that required us to sew my daughter into dress. You are the worst!! BeWARE!! read more

This is where I found my wedding dress! I had awesome service! I went in, tried on a good amount of dresses, my lady was awesome and super helpful! Got my dress and went in for a fitting and then couple weeks later went in for try on, and then one last fix and try on! Never worried about a thing! They were always on time, always very helpful, and had an answer! This was the top David bridal I have ever been too and now I can't wait to take my best friend here to get hers!!! read more

David's Bridal - Bridal Near Me - Independence, Missouri

This is a review that's been long overdue. My mom, sister (bride), and I went to this David's Bridal back on September 21, 2015. Our stylist's name was Imani Ware, and she was really what made our experience a positive one. First off, let me just preface this by saying that this was the first kind of bridal experience any one of us had ever had. We weren't really going in expecting to find THE dress; we just went in with an open mind to get ideas of what shapes would look good on my sister. When we first arrived, we did not have an appointment. To anyone new to this: Get an appointment! We were lucky that somebody missed theirs because that's the only reason we were able to see the dresses. The front receptionist wasn't very welcoming, and that brought this review down to four stars. She didn't explain anything about David's Bridal, and I honestly felt like I had no feeling for what kind of people/company I was dealing with. It just felt unprofessional. It felt like we (and our money) weren't appreciated in the establishment. Once we were paired with Imani though, our experience was elevated. She was very charismatic and receptive to our requests to see different types of dresses. However, the place seemed very understaffed. Imani was running around trying to service three different brides and their families, and I felt pretty bad for her because one of the families became very irritated with waiting. As a bride, you aren't allowed to take on or off your dresses; the stylist has to do that to ensure none of the dresses get ripped, etc. Imani never stopped moving. She went above and beyond with her service and was very quick on her feet and served everybody with a smile and apologized for the inconvenience. I felt that her attitude made up for our time waiting. Long story short, my sister was able to find her dream dress in the clearance section. The dress was around $600, the veil around $200, the blusher (the veil that covers the face) around $30, and I can't remember how expensive the body bag (the bag that keeps the dress fresh? Haha!) was. read more

David's Bridal - My sister's dress and veil. - Bridal Near Me - Independence, Missouri

I worked with a lady named Heather and she was amazing! She listened to all my request and assisted me in finding the perfect dress. When I was doubtful of how I looked, she reminded me that, "he already loves you the way you are!" I could go on and on about her! However, I gave he rating of 4 because they overbooked so many appointments and several brides(including myself) were waiting over 30 minutes for the appointment. Again Heather alone would have received 10 stars! Aside from my original 4 star review, I received my dress and it's a floor sample.... dirty and damaged(stains, missing buttons, hair on the bottom...you name it!)Unacceptable!!!! However, the manager was completely willing to make it right and gave me no hassle at all. read more

See all

I had THE WORST experience at the shop. I made an appointment and there weren't any stylist available so I was turned away with TEN BRIDESMAIDS! It's hard enough getting everyone's schedule to aligned, we all live a good 20-30 minutes away! ZERO STARS FROM ME read more

Came here to go dress shopping for my best friend. Our consultant REEKED of cigarette smoke and kept pulling dresses none of our group picked she would not listen to anything we were saying. She kept talking over all of us! She made us follow her to the floor while she was in a wedding dress to go look at the clearance rack and every time she picked a dress she told me it was messed up in some way. Horrible experience. If we had a different consultant I can guarantee I would have felt 100% confident in the dress I liked! read more

I made an appointment & took my Bridal party to David's Bridal in Independence. We walked into the store the girl who greeted us said " Sorry we ran out of the special name tags you get post it notes." Ok...well things happen right? Movind along we were paired up with Katie our " consultant" yold they are so busy that my girls had to share dressing rooms. Ok...let's keep swimming right? She points to one rack of dresses says " These are clearance can't be ordered, this rack can be ordered" My daughter asks I am not. Ok..My daughter asks herdo you have a tape measure I am not sure what size I am. Katie says " Have you ever wotn anything with a number on it?" Really? So I take over from there. I started pulling dresses out in various sizes. She then says "sorry we are so busy you will all have to share a dressing room." Ok she herds my girls in like carrle to two rooms. All five of them mind you. We get done I go over to looknat veils and there are approximately 6 dressing rooms being not used!! We get to the counter to check out, Ive already said I was buying all the dresses. Just 5 different sizes of green beans right? She rings the first dress that will be 146. No I am paying for all of them! Another gal quickly hears the commotion because at this point my patience is pretty much left the building! She comes over takes control and purchase complete. I have had to go two seperate times to puck up two if the five dresses at a time. Then my daughter gets a call today that you have 7 days to puck up your dress! I call the store " oh sorry they didn't mark it picked up" I complained to the manager about our experience & he was supposed to have the general manager call me. I probably will be happily married forv25yrs before I get rhat call. I do NOT reccomend the Independece MO David's Bridal. Unhappy Bride! read more

This was the worst experience I have ever had. This should be a happy time but I have left after my alterations feeling a dislike for my dress and after all the problems I had with them with fitting I just want to burn the dress it feels like it's a disease. I went in for my first fitting appointment with everything I was going to wear that day the dress was a little tight in the bust so they were going to let it out and shorten the dress. I was shocked that it was over 600 but I figured okay. I went in the next month to pick up a d try on my dress and it was very wrinkly a d it was supposed to be seamed and the dress was still to long and then I couldn't even zip up the dress or was about 4 inches to small from zipping. The lady said that they streamed the dress but the person must not done a good job and then she said that someone messed up and took in the dress instead of letting it out and that when she fixes it that will fix the length. I was upset. Then I go in the next week a d still the dress was wrinkled and still too long and the dress did zip but it was still to tight. It was tighter now before I had any alterations done to it. Also they moved the straps up and now they were too tight. This time they said they needed to measure me again because they thought I gained weight and the measurements were the same talk about making someone feel bad. They said to come back in the next day to try on again. I come back most of the wrinkles were gone they finally got the length right but it was still tight they said there was hey can do. So they said the only option was to go without a bra and then that would give me more room. I want to wear this bra i feel more comfortable doing that. I had this same bra on when i first got the dress and it was just a little tight now same bra it is now tighter then it had been before any alterations. I don't understand and now I'm just 2weeks from my wedding. This place has made one of the best days to one that I'going to be unhappy in this dress and can't waito change. I hope this helps others Don't get your alterations done at davids bridal!!!!!!! That is something thati will always regret. They did nothing i was made to feel that is was my fault. read more

We are SO DISAPPOINTED and FRUSTRATED with our experience. The only reason we're giving one star is because it's not possible to give ZERO stars. We made an appointment on line that said "Bride and Bridesmaids" Once we arrived (15 minutes early) to our appointment we were made to wait for 30/45 minutes until they finally told us we booked an appointment for bridesmaids and they would not help us. They could not use their brains to have one of their stylists work with two people at a time. They did not let us even try on one singular dress. This type of management will lose a lot of money. Will not be returning here. read more

I became engaged in April and was planning on an August destination wedding, so I knew my dress needed to be purchased off-rack since I wouldn't have time to order one. I made appointments at several shops, and when I went into David's Bridal it immediately made me think of Wal-Mart: foul smell, unsupervised children running around, and a group of loud women whom I'm fairly certain were bra-less. The gal who helped me was friendly but pushy. When it was time to try on, the rooms was tiny and the gal didn't help me into any of the dresses (luckily my mom was there to help). There was no mirror in the tiny room, so I had to walk out and be on display for all the store to see--just so I could look into a mirror. I found a dress that I LOVED. It fit perfect everywhere except the chest (it gave me the dreaded "arm pit tit"). I inquired about ordering the next size up, but was A) afraid it wouldn't arrive on time, and B) turned off by the fact that if the dress didn't fit, there was no way to return it/get my money back. We asked the girl to check if any other nearby David's Bridal shops carried the dress in the next size up, and she told us the nearest dress was in Wichita, KS. She kept trying to convince me that the alterationist could fix the dress to my liking, but conveniently enough there was no alterationist on hand to ask. I was hesitant since I knew it was better to buy too big and have the dress taken in rather than buy too small and hope that the dress can be let out. She then put the pressure on by saying it was the last one in this store, and it may not be there if I tried to come back for it. After hemming and hawing, I finally decided not to risk it. I left empty-handed. Fast forward a few weeks: my mom and I happened to be out in Lenexa and decided to stop into that David's Bridal just to scope things out. Immediately I see 'my' dress on a mannequin, and when I went to look, there was an abundance of those dresses on a rack--including not one but TWO in my size. Long story short, I tried it on and decided it wasn't the dress for me after all. Needless to say, the salesgirl who helped us at the Independence location was very pushy and dishonest. She was clearly trying to pressure me into buying the dress from her (I'm guessing they work for commission) and failed to tell us that the Lenexa location had my size. I ended up buying my dress from a boutique and am glad that I did not give David's my service/money after we were lied to. read more

I've had an awful experience with them through the whole process. When I first went to my measurement appointment for my bridesmaids dress a rough, older lady rushed my to the dressing room, guessed my size and never measured anything. I came out to look in the mirror and she rushed me back in the dressing room to change and check out. Now, 3 months later, I call to follow up on my dresses status to find out that my dress has been delivered to the store. No one felt the need to notify me! Hopefully I never have to buy from here again. read more

I went to David's Bridal on Saturday January 26th. I hadn't been anywhere to try on wedding dresses yet. I was nervous and was overwhelmed when I walked in. There are so many dresses. Mackenzie H. was my consultant, she was fantastic. She asked about sizes I wear for undergarments. She had me look at dresses to find ones I liked. She brought what I wanted to the fitting room. The third dress I tried on was my dress. I cried, she was very sweet. read more

On 11/29/2014, I went into the David's Bridal in Independence, MO to shop for bridesmaids dresses. I had made the appointment online a few months in advance and specified that I would be shopping for bridesmaids dresses only. When we arrived, our consultant, Mary, immediately started pushing Mother of the Bride dresses upon us, even though she knew we were there for BRIDESMAIDS dresses and we were not even there WITH a mother of the bride. We told her several times what we were there for, yet it was a good 20 minutes before we even got to start looking at dresses for bridesmaids, she was determined we were going to be buying MotB dresses. Once we started trying on dresses, she consistently got all of my 'maids names wrong, over and over again. When I asked to have a specific dress brought out, she looked at me and told me that it would probably be outside of my budget - but she never even asked about our budget! As I had researched dresses before hand, and even brought in the list of dresses I wanted to have the girls try on, I knew that dress was within our price range and wanted it to be tried on. When she asked me about my wedding colors, she said to me that I "must be having a spooky halloween wedding" - which I am not having. I was incredibly insulted that she thought that two colors, that go very well together, were "spooky halloween colors". Once we had it narrowed down to two dresses, she kept pushing the more expensive one on us. One of my bridesmaids asked her if she could get the dress she had on in a size smaller and she told her "You probably should go a size up, you have a lot going on down here" referring to her hips. Even though she was asked multiple times, she never went and got the dress in the size my maid was requesting and I eventually had to go get it myself. When we picked out the final dress, she told me "You have to buy this dress today. If you wait to order it, it might be gone." Even though this dress wasn't listed as a clearance dress or a "last chance" dress. Then, she started back on with the Mother of the Bride dresses and harassed me about not having bought my wedding dress through David's Bridal! Once we said that we were indeed buying the dresses today, she disappeared. She came back about 5 minutes later with another customer and said that we just needed to go up front and pay. I was incredibly put-off by this experience. I personally spent over $900 on dresses that day and got to experience harassment, my bridesmaids were harassed, one was embarrassed and fat-shamed... this experience was AWFUL. I will NEVER shop at David's Bridal again, nor will my fiance be acquiring the tuxedos for his six groomsmen and himself at Men's Warehouse. And I will be sure to let EVERYONE I know what AWFUL customer service we received and that the only reason they should ever shop at David's Bridal is if they want their friends to be fat-shamed, humiliated, bullied into purchasing items and treated as if their experience is not important. Thank you for ruining what should have been a beautiful and meaningful experience for me and my bridesmaids. read more

I still wouldn't recommend them, but they did make right on my issue to get me a replacement dress in time for the wedding I was in, and eventually refunded all charges. I am satisfied with that, but just beware of shady employees messaging you and quality issues with alterations. read more

David's Bridal - Bridal Near Me - Independence, Missouri

See all

I actually have never been a fan of David's Bridal. However, I had a friend who was actually looking for Bridal Dress she made an appointment at David's as a last resort because she was unsuccessful at other Boutiques. My daughter was looking for a Quinceañera dress also. My friend found her dress at the boutique before hitting David's. So I took her appointment and decided to start looking for my daughter. They were understandable, my consultant was very helpful. We pulled some dresses we liked and she recommended a dress that actually my daughter instantly fell in love with! I wasn't ready to make a purchase that day but she said Yes, to the dress! They took her dress back cleaned it, and we were Super happy with the friendliness and service we received. They helped me reconsider my opinion of David's Bridal. read more

Awful service. Rude. Rough looking bunch. Lady helping me kept breathing in my face and smelled like smoke. Do not go here. Run!

1 is 2 too many for this con store! I am a mother of a bride that is getting married in ONE week!! And we still don't have a wedding dress that fits! Let's start with the fact that even if they have a dress that you absolutely love & fits PERFECTLY (except length) they convince you to purchase a dress at least 2 sizes bigger because they can alter it to "fit you like a glove"... We have had 5 fittings now... in the first 4 fittings they kept cutting the dress down to the point where it was too small by 1 1/2 inch, couldn't zip it, raise arms, sit or BREATHE of all dumb things to need to do! As of yesterday, June 6,2019 (5th fitting) the dress is 2inches TOO big and looks like a bad patch job of jumbled lace! Are you kidding me? The store manager has been nothing but rude, even had the audacity to ask my daughter if she even liked the dress to begin with?!? No, she wanted to look like Frankenstein's Bride! Isn't that every Brides dream?? I'm beside myself because we are on the 5th fitting, 3rd "seamstress", my daughter has given up on thinking there is any chance she'll look beautiful (dramatic bc she could wear a burlap sack & be beautiful) and David's Bridal has offered us a $20 refund for gas & inconvenience. Really? $20? What do I do with $20, go buy a Barbie dress? I guess go buy a case of beer & drown in your tears should be their motto. Will NOT recommend to anyone, not even my worst enemy! read more

I have never written a poor review. That being said, I would give no stars if I could. Here it goes: I went to David's bridal to get my wedding dress, one of the most important and special aspects of any wedding. When I ordered my dress the associate told me my dress would be in within 8 weeks (I even counted on 10-12 weeks anyway just as a precaution) and I purchased. About 10 weeks later I called the store excited to see when my dress would arrive (sure that it would be within the week or so) the woman on the phone informed me that my dress would arrive LESS THAN A WEEK BEFORE MY WEDDING! We had to order the dress 2 sizes larger so there was no way I could get it altered and everything within that short amount of time. I was horrified. I went to the store to talk to the manager (Megan) who was about the only person there who was not rude and actually seemed like she knew what was going on. She informed me that the arrival date (which the associate could view BEFORE ordering) had never changed. This meant that the original associate had intentionally given me an incorrect date KNOWING that the dress would arrive so short of a time before my wedding day! I could not believe that someone would lie like that just to make a sale, especially when it involves the most important day of someone's life!!! She informed me that they could not give me a refund, even though the dress hadn't even shipped yet. I was offered an off-the-shelf dress that had stains on the bottom of the train. I do not want a dress like that on my wedding day. So she put a "priority mark" on my order which meant that "it would arrive sometime before" the original date of arrival. Today when I called to check the status I was put on hold for 30 minutes only to be told (by an exceptionally rude associate) that she didn't know what my situation was and to call back tomorrow. BRIDES STAY AWAY! It is not worth the stress to try to buy a dress from David's Bridal. Your wedding should be a fun experience without the frustration of wondering if your dress will be there in time or not. read more

The more I think about David's Bridal, the less stars I want to give it so I'll stick with one based on my experience there. I walk in about 15 minutes after my scheduled appointment knowing this shouldn't be an issue because it's early on a Monday afternoon. I waited a couple minutes and the girl up front called for the person who was to help me that day. Being late, I fully expected to wait 5 minutes, and possibly even 10. So I waited a couple minutes, then my ADD-self went off to browse through gowns till the lady came. I was browsing through for a good 5-10 minutes and still no one so I wander up front. They call my helper out again. I wait a couple minutes, then walk off to the bridesmaid dresses and started tearing through those for potential ones in white. "Oh no!" they must have thought because now they called my saleslady in a very distressed tone. And still she didn't come out. Finally, she came out because she was wrapping up her last appointment which ran over (so it was really good I was late). All in all, I waited about 20 minutes. Minus one but I'm still ok with that. Next I'm told to start picking out dresses for myself. I don't know if they're supposed to or if I'm supposed to but I much prefer the former so I went at it. I pull the first dress into my arms. Then dress two. Then dress three. Then dress four. And no one offered to help me. Here I was - a pile of dresses with a Susan buried somewhere underneath - and my "helper" no where around to help. Finally one girl sees me) or rather dresses floating through the aisle) and says, "oh, you shouldn't have to carry all those" and then grabs them to put in the dressing room. Another minus one for the struggle. Finally it's time to try on dresses. The lady working with me left me standing around another few minutes, then went to get the corset and fluffy skirt to put underneath. I tell her my size and she comes back with the wrong ones. Twice. Why even ask? I get the usual BS conversation, but with the sugar piled on. From there on out, it got better, but only for a little bit. Another girl came in and she worked on us both. That would be fine if it were a small little shop but there were tons of people working in the store. They couldn't spare another person so we had individual help? Not to mention, the dresses are poorly made and for around the same price, you can get a much higher quality gown that is specifically made for you, rather than something off the rack that others tried on. Not to mention how they nickel and dime you on alterations. Got my dress elsewhere and just want to say sooooooooooooooooooo not a fan of David's. read more

I am SHOCKED by how TERRIBLE the customer service is at this store. Emily was the manager when we came in to our prescheduled appointment and refused us service. We basically BEGGED to be able to try on ONE DRESS and they would not let us even though we had an appointment SCHEDULED. Whatever you do DO NOT GO TO THIS LOCATION. read more

The only reason i did one star is because there's not an option to put none... we made an appointment and they declined it because they over booked themselves . They were not handling their business well and we came in with the whole bridal party. They need Jesus. read more

I called and made an appointment for bridal dress shopping. I arrived a little early to check in and completed paperwork. I checked in at my appointment time and was told I had to wait until someone else was finished. I then waited 30 min past my appointment time. I heard one of the workers shout "No one has brides". The workers were standing around chatting, but no one was available to help us. I finally just walked out. They seemed confused when we left. I don't believe that when you are going to spend $1200 on a dress you should be forgotten. read more

My sisters, one of whom is the bride, have erratic schedules due to the nature of their work (and school). So, when were able to get together somewhat last-minute on a Monday afternoon, we figured David's Bridal would be a fine place to drop in, since we weren't coming in during peak hours. We were met at the door and told we couldn't look at wedding dresses because there were no appointments available and they were pretty slammed. We were the only people in the store. We continued to be the only people in the store for the next forty-five minutes while six consultants stood around while we browsed bridesmaids dresses. We instead went to a small botique a few minutes away that welcomed us warmly, that was busier and only had two consultants. read more

I went into David's Bridal very leary because we have all heard horror stories related to others experiences. However, I have to say I did not have the same experience. I went in for bridesmaids dresses and was pleased with the service and outcome. We Settled on and ordered dresses early Nov/2018 and was quoted shipment and arrival of dresses ( Feb 26, 2019 for 1, March 1st for 2 and March 11th, for another, 4 bridesmaids total- all bridesmaids ordered on different days) I was very pleased when I found out dresses had arrived Jan. 10th for all 4 bridesmaids. I am thrilled that there was no delay and that reasonable plans can now be made for any alterations. They even shipped dresses to their homes for free! read more

Got all of my bridesmaids dresses ordered here and didn't have any issues and they were able to meet all of our needs in a timely manner.

1 daughter bought her wedding dress here and the experience was ok, 1 daughter had a school choir dress from here, paid for by the school, and the experience was less than stellar. They charged $85 to hem a dress which included a $25 "rush" fee, but it was only a rush because the dress wasn't in until the date which put it in the "rush" zone. Sounds like a way to scam the schools out of some cash. Overall, alterations is where they make their money by charging through the nose for them. kinda like Men's Wearhouse selling a $99 suit, but charging $150 for alterations. Shady... read more

This was the second David's Bridal I went to. I went to the one in Lenexa first and they were kind of rude, and not helpful whatsoever. I was looking for a spacific wedding dress and they only had 1 left in my size. When we got there Sarah B was absolutely wonderful. She was so helpful and eager to help us out. The dress I got was perfect and she really made us feel welcome! We will definitely be returning to this one to get the bridesmaid dresses even though there is one 15 min. from my house and this one is about 30 min. away. read more

What a fantastic experience! Imani was amazingly patient and persistent on helping my daughter find the right dress! In two hours we said yes to the dress, 3 bridesmaid dresses and a mom of the bride dress! Had to be a record. We cancelled our other appointments, went to lunch, and stayed under budget. Happy, happy, happy. Thank you! read more

This was ABSOLUTELY the worst experience ever! My SEVEN bridesmaids and I made an appointment to look for Bridesmaid dresses. The Sales associate helping us, didn't even introduce herself. She simply said "Who's Jennifer." I acknowledged her and handed her 4-5 dresses we had picked out to try on. She looked at me and all she said was "what is this" I was a little confused but said that these were the styles we were interested in. She said "okay. Are we just looking today or trying on" well... Let's see I brought my whole bridal party.... and I made an appointment... Then she insulted my bridal party... By yelling out the sizes of the dresses we picked out and then went further to say "who's a size two?" With a confused look on her face insinuating we were all too big to fit in a size 2. She then disappeared and we stood in the middle of the store for about 10 mins. She walked by several times and said NOTHING. Then asked if we were ready... seriously! Then she got us rooms. Never checked on us again. We tried on the dresses, then just walked out. She didn't say two words to us. It was despicable... We were completely ignored. Making an appt made no difference. The girl that was helping us, looked like she had a rough night, hair and make up was a mess, like she rolled out of a ditch and headed to work. And didn't care to be at work. My bridesmaids were exceptionally angry. But the day turned around when we went to our next appointment down the street to Stephanie's Bridal!!! Super sweet and attentive! GO ANYWHERE BUT HERE! read more

I went dress Shopping back in June 2017 and my experience started off pretty good.... until I picked the dress! They no longer cares after that. Didn't even allow me to ring the bell when I said yes to the dress. When I asked the response I got back was " oh , you already missed that !" Then I got charged to have my dress expedited which I didn't even know was the case. The sales lady Mary decided on that. I asked if their was a charge, she said no. Upon looking at my receipt I was charged. Not only that the dress didn't even arrive on time. When I got a confirmation email saying it was ready on June 27th the lady that was working the front desk when I first walk in was extremely rude and acted as if she hated her job. They couldn't find my dress and was told that they would call me as soon as they find out what happened. This made it very inconvenient as I also had my alterations app scheduled for 8pm that night .The next day I called to speak to the manager I spoke to the night prior and even the ppl who answered the phone was rude. Dawn the MOD said my dress was already in ( which I thought was surprising that nobody called after promising they would especially after their error) she blamed it on the alterations lady that she told her to call me. When I talked to Mai she didn't even know the dress was in. By this time I'm just thinking this is so HORRIBLE all they do is lie and are so RUDE! Mai is the only good thing about my experience . She was very patient and kind. She went over everything thoroughly and explained everything. She was so sweet and I wish she was the only one I dealt with. I seriously want to give this store 1 store because of how poor this store treats ppl . But Mai is the only good thing about this store so I gave more stars for her even tho the store itself doesn't deserve this . I do not recommend this Davids bridal at all to anyone only their ALTERATIONS LADY WHICH IS MAI. read more

My experience could have been better. For starters, we originally made an appointment for 3PM on a Saturday. We visited a different bridal store in the morning, planned on having lunch afterwards, and then were going to head to David's. However, we weren't at the first store very long so we arrived at David's a little after 11AM. The employees informed us that we had to wait until 3PM when our appointment was scheduled. Understable, except for the fact that I only noticed maybe 2 brides to be trying on and the rest of the workers were standing around talking!! We left, came back around 2, still told we had to wait until 3. Luckily one of my sisters asked to speak to one of the higher ups so we could get in sooner. If you're not busy then why not? My helper was Imani. She asked me if the building was on fire what ONE dress was my favorite and that I would take with me? I was at a total loss. I didn't have a favorite just by looking at them one go through! Really awkward. I just wanted to try dresses on. Not pick only ONE to start the whole thing off. I also did not care for their "policy" about only bringing me one dress at a time. I understand not wanting the bride to feel overwhelmed, but I planned on trying multiple dresses that day, so wouldn't the end result still be bringing multiple dresses?! I already had ones I liked picked out by pictures of the tag and style number, but Imani did not go by this. Instead, she just asked me to go through all of the dresses and pick out which ones they were. I didn't know! That's why I took pictures of the TAGS because I thought they could look them up that way in their system! But I was wrong. So I didn't care for their organization of dresses. Also when trying to get on the bra, it was too tight and I asked for the next size up but Imani just made it work and it was pretty uncomfortable. She also adjusted my cross necklace as tight as possible, so we could still visualize the necklace even with the dresses on. I understood that, but once again uncomfortable!! As for the trying on dresses, I felt a little rushed and felt like I "just needed to pick one already." When I explained to Imani that I wanted to keep looking she acted as if I should have just gone with one of the ones I tried already. And keep in mind I had only tried on maybe 4 or 5!!!! This is my wedding dress, so I would like to think it takes some time to find the perfect one!! Also when she was giving me direction on which ways to turn and I didn't do it just right, she seemed a little rude. All in all I think her mind was elsewhere and just ready to go home. Luckily the good news is I did finally find the perfect dress here at David's. But even at the end I was constantly trying to be upsold and this dress was expensive enough already! When I tell you what my budget is I would think that would be respected, but not so much in this case. read more

Overbooked and there was a lot of running around. My bridal party was not helped, sized, or informed on anything unless we had to go hunt down our stylist. The bridal fitting made me feel more at ease once we finally started that read more

I had the pleasure of visiting David's Bridal on Sunday and was pleasantly surprised about everything. My girlfriend and I are not exactly the ideal bride. We are both plus sized and dreaded this whole process. It was very easy to get an appointment and the staff was great! Michaella Crossley was awesome! She was very helpful in her suggestions, patient with a few of my nieces that came for the fun, and made an experience we were both dreading - a lot more fun. She definitely catered the experience to match our budget and personalities. I would recommend her to anyone. Thank you Michaella for great service. read more

Recently went wedding dress shopping with a friend and had the most unpleasant experience. The employee discouraged any of us from helping pull gowns for our friend and told us that the appointment was going to be "speed dating style". I find this very unsettling as a wedding dress purchase is not only a pricey one, but a very special experience. The bride was constantly rushed once a dress was put on. At one point the attendant told me to come into the dressing room and help the bride change dresses as she had other appointments to attend to. I'm really displeased by the lack of customer service and lack of individual attention. I am only giving 2 stars because the bride was able to walk away with a beautiful gown at a great price read more

The flower girl dress for our August 11, 2012 wedding came from David's Bridal. It was exactly what I had wanted which ended up being pricier than anticipated, but thankfully she was able to get much use out of it. read more

This place may seem like a reasonably priced place to buy a wedding gown but the materials used on the dresses are TERRIBLE. I made an appointment for my bridesmaids to try on dresses here, we got to the appointment somewhat early and I looked at the bridal gowns. I found several I wanted to see on and decided to split the appointment half and half between me and my bridesmaids. The staff acted like they had never heard of anything like this before and I was told they like to keep "a strict schedule". I was apparently given the new girl at this location (which would have been fine if it seemed like she had been trained at all). She put a puffy skirt on me to try on FITTED gowns... and she had trouble figuring out how to get them on me in the first place and had me walk out to show people all disheveled. I would hate the gowns and say as much (in a nice way) but she would walk away and leave me in the dress for 10-15 minutes at a time! She must have asked me at least 7 times if I was going to wear a veil... if you aren't going to listen to the answer, don't ask the question. After the bridesmaids tried on dresses we left. The next day she called to see if I wanted to come back to purchase "My dress". I politely declined. I would not recommend David's Bridal to anyone looking for a special bridal experience. I would suggest going to Stephanie's Bridal or Savvy Bridal in Independence! Those ladies know how to treat a bride to be and her wedding party! read more

Plain and simple - the management is AWFUL. I had an issue with an item I purchased and asked to speak to the manager to explain my situation and attempt to resolve my issue. She did not listen as I had to explain my situation three times and I left with no resolution, and only more angry. Clearly customer service is not the manager's forte. I then asked to elevate my concerns to their home office and was provided a phone number in which I could never reach a live person to voice my complaints. There are so many bridal shops out there... Don't waste your time at a place that could care less about their customers. read more

I made a last minute appointment on a Saturday. I was not greeted when I came in and was slightly confused about what to do or who to talk to. I was able to get someones attention and checked in. After a bit of waiting and wondering what the process was I asked since it was 10 past my appointment time (2) and my sister needed to be gone at 3. We had already started a group of dresses to try on. The receptionist let me know that they were short staffed that day and she started taking notes and helping us pick out a few more dresses. I didn't get her name. Once we headed to dressing room, Shayna Snider was super quick efficient helping to get me into and out of the dresses in record time. The rooms are small and can start getting warm so I was grateful at how fast she was able to get me in and out the dresses. I ended up buying the second dress I tried on and had it ordered and paid for by 3. So GO SHAYNA! read more