So let me start out by saying that if you watch "say yes to the dress" and you think that you will find anything like those styles in DB you must be fooling yourself. Those shows put rich girls in high end gowns in the thousands...LOL I want to say that DB was NEVER my first choice. I do think they are pushy and sometimes overwhelmed and the experience you have can be hit or miss. I started back a few months before picking my wedding dress. I did not like the lady that I saw. I came in to look at Bridesmaids dresses and she kept telling me to "go online." I was thinking I came here to look from what I saw online, but they were busy so we left because I don't like to be rushed. I came back during the holidays with my children and my mother in law. I had two different appointments on two different days and the lady that helped me was amazing in making me and my family feel welcomed and taken care of. When it came down to my dress I just wanted to "look". After trying on a few styles I fell in love with a dress. The sales lady was a little pushy but it's her job to help me find what I want. I told her I wanted to keep looking and she said You won't find a dress near this pretty. LOL I don't know if that was true but I LOVED the dress. She was pushy but It did not bother me at all. It's my money and if I made a choice to spend it then it's on me. I made the BIG purchase. The only thing I didn't like is that she tried to push her style off on me and I bought things I know I didn't like. I went back a few days later to look at bridesmaids styles with a bridesmaid. Kelcy is who helped me. I LOVE HER! She has a way of listening to your ideas and bringing them to life instead of pushing her style off on you. She exchanged the items I knew I didn't want from the previous visit and helped me love EVERYTHING I bought. Moving on to my bridesmaids...She helped us find other styles and even stood on hold for 30 mins to help us find a style in another city. Kelcy even updated my profile with the names and styles of the girls dresses so when they came into a store, the store could pull up the name and just get the dress. (My Bridesmaids are all in other states.) She was totally amazing and words cannot express how great she is. Both of the ladies that helped me and my family made us feel comfortable, they put us in rooms that met our needs, and helped us try on all dresses. I liked that because I have been to other DB locations and the ladies are like "here's the dress when your done just leave it in the room" and that is a turn off. I want to be treated like I have millions of dollars because that is what DB tries to mimic for us middle class/working people. Here's my advice- Do not just walk in, make an appointment if you want to be treated special. Ask to see one consultant as well. That is what I have learned. Lastly, I will say that brides are difficult. We find "The dress" and still go looking for more. We think what this person did was better than our last experience. We are just full of confusion sometimes. Imagine how those people feel that are helping us! I think the pushy lady I had was great because here's the thing I wanted to go look else where for dresses but I decided not to because of her, she was right about not finding another prettier dress because i didn't want to! I found the one I know will be beautiful. Is there a better dress? A prettier one? Of course, there always is...but I won't know! :) read more

This review is about the specific visit that I had on a Saturday afternoon. I had not planned to visit David's Bridal that day so my mom and I were a walk-in. We were greeted by the appointment desk person and told to wait a few moments before she could speak with us. We started to wander after a few minutes and then came back to the desk to see if we could get a dressing room when I found a few dresses that I wanted to try on. They were able to fit me into an appointment approximately 45 min after I arrived. This was fine by me since I did not plan ahead to be there. I was encouraged to look at the bridesmaids section while I waited for my appointment. When I stopped again at the desk to see if I could get a dressing room to try on some of the "destination" dresses that would not require assistance I was asked to fill out a sheet regarding my wedding and was told she would check. I did not get a room to try on any of the initially selected dresses. It seemed a little strange to me that I could not have a room to try on simple dresses. I was perfectly willing to move later if they needed me to for my appointment. I was simply killing time and starting to educate myself on styles/quality of dresses. If the policy is to not have anyone try on anything without an appointment then that should be made clear. I again started wandering while holding several dresses when one of the associates, Mary, offered to explain how the bridal racks work and to hang my selected dresses while I waited for my appointment time. When it came time for my appointment we requested Mary if she was available. She was so that worked out great. Mary was great guiding us through the procedures (she has to put the dress on me), bringing several selections (she has to bring from rack one at a time), and listening to my feedback regarding selections. I was able to try different styles including s few specific dresses I had picked out and a few Mary selected. I believe I made it clear that I was only looking for inspiration this visit and Mary helped perfectly with this effort. We even managed to select three dresses that will work for different reasons depending upon the final location of the wedding. Mary also did her sales speech regarding dress availability (my wedding is over a year out), alterations that may be needed for each dress, and the David's credit card. These are to be expected information provided for us to consider. Summary: A little more clarity for walk-ins on how everything works would be helpful. Even a little pamphlet to peruse if the front desk is busy. Mary was great and I felt like she had an understanding of my purpose for day and got a sense of the kind of taste I have. Next time I'll make an appointment and request her again. read more

I would definitely recommend this location!! Myself, my mother-in-law-to-be and 2 of my Bridesmaids started out at the Overland location. We walked in and they looked pretty busy. We didn't have an appointment but we've never needed one before. The lady at the desk said she couldn't help us. We asked if we could just look around and she glared at us and said, "well, I guess but don't take anything off the rack." She looked down her nose to us and was EXTREMELY snotty. The KC location was booked and the lady that answered the phone was rude as ever. So, we called the Independence location and were told they were booked but they could still work with us. The lady we spoke with, her name was Jessica and she's a manager. We get there and automatically greeted by Jessica Levine and felt very welcome. She told us if we found anything we would like to try on to let her know and she'd give us a few rooms. After she found us some rooms she said, "please help yourself and treat it as a self-serve but if you have questions or need any help, don't hesitate to ask!" It was actually the most pleasant experience I've ever had a David's Bridal. I enjoyed not having a person help me. I liked having my bridesmaids help me instead. It went A LOT faster too! As we were trying on our dresses, a young woman by the name of Meghan Anderson, also a supervisor continued to keep in touch with us and was very sweet. I enjoyed these two ladies help very much. However, in the middle of our pleasant experience one employee by the name if Imani decided to tell us that we can't try on wedding dresses if we don't have an appointment. We kindly told her what Jessica said and this girl acted like we were trashing everything. NOT THE CASE! She was VERY rude. Every time she walked passed us she rolled her eyes and gave me dirty looks while I'm trying to enjoy this once in a life time moment with my friends and family. I couldn't believe the nerve she had. I don't think a person like that needs to work there. She should be fired!! Imani, if you see this I want you to know that you need to work on your personality skills my dear. You failed miserably at life this evening. Find a different profession!!! A big thank you to Jessica & Meghan!! Thank you ladies!! read more

This was the worst experience I have ever had. This should be a happy time but I have left after my alterations feeling a dislike for my dress and after all the problems I had with them with fitting I just want to burn the dress it feels like it's a disease. I went in for my first fitting appointment with everything I was going to wear that day the dress was a little tight in the bust so they were going to let it out and shorten the dress. I was shocked that it was over 600 but I figured okay. I went in the next month to pick up a d try on my dress and it was very wrinkly a d it was supposed to be seamed and the dress was still to long and then I couldn't even zip up the dress or was about 4 inches to small from zipping. The lady said that they streamed the dress but the person must not done a good job and then she said that someone messed up and took in the dress instead of letting it out and that when she fixes it that will fix the length. I was upset. Then I go in the next week a d still the dress was wrinkled and still too long and the dress did zip but it was still to tight. It was tighter now before I had any alterations done to it. Also they moved the straps up and now they were too tight. This time they said they needed to measure me again because they thought I gained weight and the measurements were the same talk about making someone feel bad. They said to come back in the next day to try on again. I come back most of the wrinkles were gone they finally got the length right but it was still tight they said there was hey can do. So they said the only option was to go without a bra and then that would give me more room. I want to wear this bra i feel more comfortable doing that. I had this same bra on when i first got the dress and it was just a little tight now same bra it is now tighter then it had been before any alterations. I don't understand and now I'm just 2weeks from my wedding. This place has made one of the best days to one that I'going to be unhappy in this dress and can't waito change. I hope this helps others Don't get your alterations done at davids bridal!!!!!!! That is something thati will always regret. They did nothing i was made to feel that is was my fault. read more

The staff respected covid requirements and informed us of new protocols. We had a group of 5 and we aren't exactly a quiet group to deal with. It was my first time trying on dresses the associate that helped us, Pamela, kept us focused but also was enjoying herself as well. The meeting went way long but we were having a great time and the manager was also patient with us. I got her name too, I think it was Makenna or Mackenzie(sorry if I got this wrong). She actually got very interested in many of the wedding details and offered her advice. I think we had very similar taste so I appreciated that greatly. Lastly the head of alterations ended up coming by while I was trying on, told you we there a while, lol. The head of alterations also took interest in my appointment and gave some complements as well as information on how I fit in the dresses. I hardly ever leave feedback but I can't say enough nice things about this experience. I have to say I was skeptical about a chain bridal shop which I feel bad about now. As I said it was my first experience and I'm not sure how this would have gone better. I don't have body image problems but I'm not skinny nor am I a young bride, I am a size 12 and 35. However, the attention I got from Pam and frankly the entire staff made me feel special and gorgeous. I'm not used to that. I found the dress I wanted and really really wanted to buy it then but I needed to wait for my mother. I felt bad because I wanted to buy from the people who helped me but they understood and got me an appointment for my mother and I next week when Pam would be working. We can't say enough. They worked with my assertive(and awesome) friends, let our appointment went twice as long as scheduled, gave genuine interested and feedback, no "hard sale", and the head of alterations even came out. This was 5 star. I will send all my friends here. read more

I visited David's Bridal in Independence, Missouri last night (3/20/14) as a guest of a Bride. All 3 of us (MOB and 2 bridesmaids) in her party were extremely let down with the Brides experience. This is supposed to be a time of joy and excitement and unfortunately our bride didn't experience either of those feelings. We were promptly greeted by someone at the front desk, clearly organizing appointments. Shortly after, our consultant, Cherry greeted us. Gave us a brief tour, explaining where everything was located and how it was organized and also sharing with us that she had another appointment of 6-8 bridesmaids that she would be helping at the same time . We were told to select 3 dresses. We did this in a timely manner, met the bride in her changing room and were excited to see our friend start this amazing process that she will never forget. The consultant began helping the bride to be get in and out of the first couple of dresses, each time leaving our group to attend to the other group while we looked at the beautiful bride in awe. The consultant offered to jazz the bride up once, shortly after leaving us yet again. When the bride was ready to try on other options it was myself and her guests that began searching for dresses and helping her in and out of those dresses. We did not see our consultant again for 20-30 minutes. It was also myself and the other bridesmaids that had to fill out paperwork with details of the dresses the bride liked, NOT the consultant. Although our consultant was nice and friendly it was unfortunate that we were unable to get the experience every bride deserves. It's quite possible that David's Bridal just double books most of their appointments and for this I'm sadden. Each and every bride deserves the undivided attention of their consultant. It's an experience they will remember forever. read more

I was looking for jewelry for my four bridesmaids on David's Bridal's website. I found a necklace/earring set that I loved but when I went to put them in my cart they didn't have any in stock. So I called the Independence store to see if they knew anything about online stock; whether they get replenished often or if once they are out they are gone for good etc. Dawn answered the phone and she immediately got on the website to see the problem. After a couple of minutes and the website not working for her either she said she was going to figure out what was going on and call me back. Dawn called back and explained the issue with online and called other stores around the country to find the jewelry sets for me!!!!! There was a pair in South Carolina that she had already called and talk to the manager at that store and making sure they were in excellent condition. All I needed to do was call and pay for them. While I called South Carolina, Dawn was STILL calling other stores around the country and found another pair in Pennsylvania. She called me again to tell me she found the last of the jewelry that I needed. Not only did Dawn do 1 hour+ work for me calling other stores, she also got them to honor the online deal of buy one get one half off AND FREE SHIPPING!!!! I couldn't have been happier!! Dawn was amazing and I was blown away by how out of her way she went to help me over the phone!! Thank you to Kim in Florence, South Carolina and Kaitlin in Robinson, Pennsylvania for all your help and honoring the online deals!! DAWN WAS ABSOLETLY FABULOUS!! If I need anything else from David's Bridal I will be sure to ask for Dawn to help me again! Thank you!!!! read more

My mom and I decided to go to David's Bridal last minute today. We arrived without an appointment and we were immediately greeted at the front and Mary was called to the front to help us. We originally went in to look at their selection of strapless bras. Mary asked if I had a dress at home and what it looked like so she knew whether the bras they had in the store would work with my dress. We pulled up a picture of my dress, which is actually from David's Bridal, and she knew exactly which dress it was. While walking back to see their selection of bras (they only have 2 in store) I saw a veil that caught my eye. Mary went to go find the bras in my size and my mom and I examined the veil. Mary talked with us about the veil and asked if I would like to try it on. She then went to see if they had my wedding dress on the rack close enough to my size so I could try it on. She brought a dress back that was one size too big, but it worked for me to see what the veil and dress looked like together. Mary also found a pair of shoes in my size so I could walk without stepping on the dress. She then led me to the back of the store where there is a large mirror on the wall. All the doors to the dressing rooms have mirrors on the outside and she used those to allow me to get a full 360 view of my dress and veil. Even though I did not have an appointment, I was never rushed. The strapless bras they had in the store did not work out for me. However, since Mary took the time to help me and went above and beyond to find my dress in the store so I could see what it looked like with the veil I was able to find a veil today that looked perfect with my dress! read more

I have been in davids bridal four times in the past several months. The first time, I had a scheduled appointment. The stylist I got to help me was Nicole. She was so much fun and so helpful. She stuck within my budget and helped me find exactly what I wanted. The second time I came in, I didn't have an appointment bc I was in the area with a friend and just wanted her to see the dress. Nicole recognized me as soon as I walked in and was happy to help me in the dress again. My third appointment was for two of my bridesmaids. Nicole helped us again and again she was awesome! She even let me try the gown on again to show my other friend. I hadn't had the finances to pay for my gown those first three times I was in so I had to come in a fourth time with my dad to show him the dress bc he was buying it. Well the fourth trip in wasn't very good. Nicole wasn't there this time. Kendra was. All I wanted to do was show my dad my dress but she was super pushy and made me try on other dresses before she would let me try on my dress. She was rude and kept telling me that the dresses she picked looked better on me. I've worked in sales before and with the way Kendra was acting I'm almost positive these stylist work off commission. Bc of that, I left the store and called the next day to see if Nicole was in. She happened to be so I stopped in and bought my dress from her. She is always so friendly and sweet. She even hugged me and helped me out the door with my stuff. Thank you Nicole, I appreciate everything you've done for me and my wedding!! read more

Let me just start off by saying the David's Bridal was leaving a bad taste in my mouth after setting an appointment for the one in St. Louis and them ignoring me for an hour. Also I've been to many Bridal stores in St. Louis and surrounding areas. Also drove as far as Springfield. Left Kansas City for last and didn't even make it past Independence as I found the dress I have been looking for. I saw it online and called and went up to check it out. It was perfect. After being at several other bridal stores and receiving little to no help at all it was refreshing to walk into this store and asked if I needed help right away. I was set up with Mary who was so unbelievably helpful and so funny it made the experience better than expected and very enjoyable. Any question I had was answered right away. Even the store manager Dawn got involved in helping me and I really appreciated that. I had some worries to some of the slight marks on the bottom of the dress that just comes with trying them on and she sent it back and made sure it was looked over and came out with it spotless. I had some problems wanting to switch my bridesmaids dresses at the DB closer to my home town and Dawn let me know if I had any trouble I could call her directly and she would solve the problem. They were even still helping me and not rushing me out even though they were already closing. I appreciate their business and will definitely make the 2 hour trip up again if I need anything else instead of the DB that's only 30 minutes from my house. Thanks Mary and Dawn! read more

I recently visited the David's Bridal up here by the Independence Center Mall and I must say my experience was fantastic! I decided to stop in randomly just to peek at the gowns they had at the moment. When I first walked in, I felt very welcomed. The lady at the front desk made me feel very welcomed even though I didn't have an appointment set up. She set me at ease with jokes while we waited for a consultant to come over to us. Amanda was absolutely amazing throughout the entire visit! She pulled three dresses for me after she took us through the racks to look at a few to get ideas. She was very pleasant and vibrant and full of energy and happiness. That's the big thing for me when it comes to customer service. The pleasantness and joy and happiness makes me feel at ease and feel welcomed during a visit. She joked and laughed and had the most amazing smile on through the entire visit. She even took my fiance with her to go pull a dress we had originally bypassed. The other thing about Amanda was that she wasn't pushy when I was trying on the gowns. She asked me what each gown ranked as, what I liked or didn't like and took it all into consideration when she went back and pulled that dress. And dang, she was certainly right! Amanda is the best consultant I've had shopping there! She had some amazing taste as well helping pick out the perfect veil for the gown before I said yes to the dress. :) I'll recommend Amanda to each bride I know! She's the best consultant they have there! read more

I went to David's Bridal on December 4th and had the best experience! My mom and I went to David's Bridal on Barry Road previously and did not have the best experience, so I was a little hesitant on giving them another chance. I have been looking for my wedding dress for a few months and was starting to get discouraged. I decided to go to a different David's Bridal and picked the one in Independence, MO. I went in with the hopes that I would get the "bridal experience" I have heard people talk about. I was extremely impressed by how happy the girls were to help me as soon as I walked in the door and started working with me right away. We went over my wants for the perfect dress and I was introduced to Shayna who took care of me for the rest of the time. She was so personable and made me feel comfortable right away. It was refreshing being treated that way when I hadn't been at the other location I went to. Shayna really got to know me and picked out all the dresses from my favorites list and what I said verbally. She was there for everything I needed and I felt comfortable with her like I would with a friend. I work in customer service myself, so I know how important it is to give those individuals the kudos they deserve when going above and beyond. That is exactly what Shayna and the rest of the Independence store has done. I ended up finding my beautiful dress there and I couldn't be happier. Thank you all SO much for helping with my special day! read more

I have never before written a yelp review but I felt it necessary to write one now. My daughter and I went shopping to many locations to look for a Bridal gown for her Nov wedding. At one place our Bridal Consultant was pretty good. She was attentive enough we thought. Then we went to Davids Bridal and what we thought was good wasn't even close to Sarah. She was absolutely amazing. What I think made her stand out also was I believe they had corporate there that day and she remained focused on my daughter and did not let the pressure of being "watched" get to her. My daughter found her dress with Sarah and rang the bell. We even took a photo of my daughter and Sarah. Another time we went in to look at Bridesmaid dresses and we had the same experience. Very attentive and very nice. The last time was for Mother of the Bride, Mother of the Groom and Grandma dresses. Amanda and Dawn went above and beyond my expectations, and my expectations are very high at this point in my life. I know some have said that their experience was not what they liked and that they were not taken care of the way they should have been. I am saying now that if you want your experience to be everything you expect you need Amanda, Dawn or Sarah. Thank you ladies for making this experience one that was stress free and very enjoyable. read more

So many people say such negative things about David's Bridal, but I had a great experience! Last night, my bridesmaids and I were dress shopping. Not knowing what exactly we were doing, we foolishly did not set up any appointments. Since David's is open longer than most other dress shops we went there last. We were really disappointed when we walked in and the front desk girl, Amanda, told us that since it was late, we could not go through the racks to even look (which was all we were wanting to do at that point). But she gave us a huge book to look at while she was on the phone, which was just was fun. As soon as she was through, she was helping us look at styles even though it was only really her job to set up appointments and answer the phone. We all very much enjoyed the energy and humor of this young lady, and were soon rolling with laughter as she helped us find an appointment time that was not only GREAT for our schedules, but also was going to be with someone who she believes is the best sales associate in the building. Amanda was very helpful, and even though we were only in to make an appointment, we had a very good time. read more

I went in very very very unsure and in the back of my head knowing it would be a horrible experience because of the previous reviews. Plus I was nervous because the way I have been treated at other place, especially being plus size. Well let me tell you this was the best experience ever! I was there for bridesmaid dresses and I swear I didn't want to leave. When we first walked in the rep at the front was sweet but let me tell you about Dawn the manager! Wonderful! She was so helpful then she left us in the hands of micheala (I might have spelled it wrong)but she was the cutest and amazing. She was patient and kind. You would have thought it was my wedding. Then I ran into Mary (I think that's her name )she caught me looking at wedding dresses and she was ready to help. She is an artist and you can tell by they way she puts things together. Ladies don't let the bad reviews scare you. Do like I did and try it for yourself! They are amazing here! Thank you. I hope I have more weddings that I need a dress for so I cam come back! read more

I absolutely have had no negative experiences Davids bridal since I set my final date in December. I had been in before, and that was no negative either. So in Decemeber I purchased my dress. I had wonderful help, she stayed within my range and size perfectly. I rememberef a previous dress and she knew exactly which dress I had tried on, and that ended up being mine. So all positive there. Today when I came in I had a wonderful experience as well! Amanda helped me get all new bridesmaid dresses and fix my colors! I was so torn between two shades of blue so she mentioned to do all of them and how to incorporate them into what i already had. I really recommend Amanada, shes super friendly and helpful and definitely my favorite sales person. All of the sales people were super friendly, but she was my favorite. I really appreciate all of your guys help! And for those of you reading this, most of the people who write reviews only do the negative sides. Thanks again Davids bridal! read more

I made an appointment and everything went great! Shayna was great and so awesome to work with. I live near Springfield, MO but my grandmothers live in the Independence area and I wanted them to share the experience with my mom and I, so we traveled up there for a weekend appointment. Picked out the dress I fell in love with, a beautiful veil, a slip, and a torselette. I had a little mishap with the order, I was missing the veil and bra when I received my package November 30th(great shipping time by the way). After talking with the Store Manager Andrea, she spoke with her Manager and told me that they would take care of it. I was VERY relieved with the outcome because I handled the situation as a customer should, politely and respectfully. Over all I'm very happy with the visit and how it turned out. The girls are professional and very upbeat. LOVE my dress and veil! They even had a good deal on the slip and bra, buy one get one half off. read more

Unlike all the previous reviews, I would definitely recommend this shop! I had the pleasure of having an awesome dress attendant, Shayna, and she was just SO sweet! She made me feel 100% comfortable and confident and I actually bought the first dress I tried on! Shayna was honest, and definitely gave me the friend opinion and helped me keep a clear head to make the decision. I genuinely felt like she wanted to help me find my dress for all the right reasons and not just for any type of commission that they may receive. As for the store, it was quiet and for the longest time I thought I was the only person in the store, so it was nice! I never felt rushed by anyone, and they had all my favorites that I had liked online printed out and ready to get me started. I didn't come across a single face in there that was unfriendly! I am so thankful and excited to have a dress I love so much! Thank you Shayna, you did amazing!! read more

Oh my goodness! I had an absolutely wonderful experience with my stylist Michaella. Right from the start she listened, was super helpful, and guided me through the process. Guided is the correct word because everything was my choice. She didn't pressure me into anything I didn't like. I have low self-esteem and she made me feel wonderful during and after the appointment. I found the dress of my dreams and it's all thanks to her! She is an absolute sweetheart and super knowledgeable about what works and what doesn't work as well. I was so nervous going to the appointment, but as soon as she introduced herself, I felt so much better. My mom, daughters, and sisters were with me and they all agree! I bought my dress and other accessories through David's Bridal and would recommend them to anyone who is looking! I can't wait for the big day!! Thank you, Michaella and David's Bridal! I wish I could give more than five stars! read more