Well my husband Had a serious cancer issue. This Doc takes…read morecharge , speaks directly And caring . I will never know what happened to him. But when I called him he answered and followed thru . My husband is still alive!

I have to say my recent experience with Dr. Frankenthaler and his staff were wonderful. They were…read morecaring and empathetic. I was referred to him in February, diagnosed and treated by the beginning of March. What more could a paitent ask for. I would recommend him to family and friends.

I have been struggling with sinus issues for 2 months now and have seen multiple doctors to no…read moreavail. Dr. David Wolraich and Aadya in the Otolaryngology department were incredibly helpful/kind and the best medical staff I have seen thus far. With just one visit, my months-long issues now have an explanation and resolution. They're the best !

Had something happen to my right eye. Was told by my B&W hospital PCP to get my eye examined by my…read moreOphthalmologist ASAP. Called Mass E&E Huntington to get an appointment with my doc. After waiting 28 minutes on hold and after telling the person who answered who my eye Doctor, what was happening to my eye, and that my PCP said I need to get it checked asap I was told they are scheduling for August and September (6&7 months later). I told this lady that I didn't think this was what why PCP meant by asap. She said that my PCP should send a referral and then maybe we can get you in in a month or so. I understand that health care today is stretched but on my eye Doctor's web page for the practice it says " accepting new patients ". Maybe you should take care of your current patients and if your so busy you can't see them in a reasonable time, then you should not be taking on new patients. I will be finding a new eye Doctor.

He is absolutely the best doctor I have ever had…read more 1. Knowledge: beyond that of any doctor I have ever seen. He not only knew more than anyone else I had seen, but he also could recognize what he didn't know, and he found out on his own and got back to me. I literally had five different diagnosis from five different doctors. My illness was confusing, and he was the only one to correctly predict what I was going to experience as time went on, and how to deal with (and cure) what I had despite the lack of tests to verifiably diagnose me. He noticed within moments what no other doctor had the insight to detect. 2. Bedside manner: fantastic. I was extremely comfortable. I felt taken care of and respected. He didn't ever oversimplify or dumb down his diagnosis. He was clear, honest, and helpful in describing what he saw honestly and completely and without unnecessary lingo. He made everything extremely easy on me (He partly filled out forms for me so I didn't have to figure it out and he mailed them to me at my apartment (name, type of care etc). It was incredible how caring and how important it was to me!) They really made a great effort to make you comfortable, and give you mental ease while you're sick. 3. Wait time: Above and beyond. I always came in in the morning if I had an appointment, but there were times when I was sick with a fever and just called in hoping to see someone sometime that day. They always got me in right away with maybe a 10 minute wait! It was fantastic. I can't speak highly enough about Dr. Goldstein! I am super hard to please and kinda critical in general, but that is especially true when I'm sick. Dr. Goldstein was fantastic. I never had to worry about anything from billing to accurate information to staff remembering my history, to paperwork, to general caring atmosphere, and most of all I had confidence finally that he knew his stuff, and I was going to get well after quite a lot of searching!! My highest recommendation goes to him!

I could not agree more that Dr. Goldstein definitely has quite the personality ~ or maybe that is…read morejust with the ladies?? Funny, as I am a married gentile woman in my 40s, I never entertained the thought of an older Jewish man....... But he is quite funny and rather charming, especially when the chaos of the day finally calms down in his office. He looks you right in the eye when he speaks to you and he notices little things that either other people don't observe or don't take the time to mention. Now on to the review: The first time I went to his office I waited for hours, as they were so far behind schedule and my appointment was still mid morning. He did take the time to send me for the tests I necessary; nevertheless, he was unable to diagnose what my particular problem was. He was actually baffled. As the other Yelper indicated, he did not issue and Rx unnecessarily, which is always appreciated and he okayed my to fly. He scheduled a follow-up appointment and sent me for repeat tests, same results and still no idea of what the problem with me ears is. "We", and I say we, because I have been looking for answers as well, have looked into drug interactions and other factors and have been unable to come up with anything. Yet, the problem persists. I have my third appointment coming up soon. If he does not find a solution to my ongoing ear problem (this has been 10 months) ~ I am going to break up with him.....

Avoid at all cost! They gave me wrong diagnose and I had to go to another ENT to get the proper…read moreone. When I called to dispute my bill, the secretary was very rude and hang up on me. Very classy.

ABSOLUTELY AVOID. I was billed for 4+ line items FOR A CONSULTATION that i was given a price for…read moreand later received a bill for several hundred dollars. Please take your business elsewhere.

The type of care you receive here is like no where else in the World!…read moreWorld Class Doctors from all corners of the Earth and the most up to date knowledge of their Craft is second to none! The Best Medical Care one is exposed to is amazing! The Staff are all First Class.

Mass Eye and Ear, of all places, doesn't understand accessibility and accommodations for people…read morewith vision and language disabilities. They have a page on their website that says they can provide communication in required formats for people with disabilities, but none of their staff are aware that the law requires this. The webpage saying they provide accessible communication only has a phone number to contact them. It has one e-mail address, but that is for requesting interpreter services, not for general e-mail correspondence from people who need to contact the clinic via text. The website says to use the portal to schedule appointments for patients who are already registered, but the portal is set up so there is no way to request an appointment unless already seen recently by that department. The Patient Relations office has no idea that the ADA exists and told the person to find an abled person to make a voice call for them. The nurses in the departments don't understand what large print is and several of them have provided a legally blind multiply disabled person with handwritten illegible instructions, stating they don't know how where they would type and print instructions to give the person. Their solution was also "can't an abled person just redo it?"

Dr. Stern is an excellent doctor and in-demand so the office can be busy and appt. can run late…read more It is worth it. I had my sinus polyps cleared out in big surgery 7 years ago he also expanded some sinus canals and straightened the septum while he was at it. Never had a problem since.

I saw Dr. Stern 2 years ago while attending college nearby. I'm not sure why I waited so long to…read morewrite this review, but I hope this will be a fair warning to anyone considering to see him. He seemed like a decent doctor. However, my parting experiences with him and his office have been nothing short of a complete and total nightmare. His office assistants were rude, disorganized, inconsistent, and worst of all, LIARS. For multiple visits, I saw Dr. Stern and was reassured by his office workers that he was covered under my insurance and happily took my copay at every visit. Soon after graduating, I receive a massive bill. Wouldn't you know it, he never took my insurance! Not only that, none of my copays were deducted from, or reflected on, the bill. I've been fighting with their billing department for over a year now to dispute this as I was blatantly lied to by his office. Ive tried on multiple occasions to contact his office only to either be hung up on or no one answers the phone (likely screening the calls since multiple grouchy women work there). As you can guess, no one has ever taken the time or courtesy of returning my messages. What a way to treat a college student who had barely enough money to buy food from the cafeteria.

Dr. Stacey Gray is the Director of the Sinus Center at Mass Eye and Ear, so, going in to the…read moreappointment I knew I had a visit with someone who had the creditials I wanted. What creditials can't give you, however, is patient care. My experience with the front desk/administrative staff, the nurses, the other doctors I interacted with (it's a learning hospital) and Dr. Gray herself has been beyond exceptional. The front desk staff (especially Sam) has gone beyond all expectations to make certain that I was prepared for the appointment, had all the answers to any questions I may have had, and even went through great lengths to assist me in scheduling an appointment with another specialist Dr. Gray referred me to who had a notoriously difficult front staff and who I was especially frustrated with. The remainder of the administrative staff was also friendly and helpful, from receptionist to billing. Dr. Gray herself was friendly and informative. She took the time to explain each test she was doing and why it was needed and, although, ultimately, my problem does not lie in Dr. Gray's arena to be resolved (hence the referral), she was helpful in ruling out potential causes and helping me understand what the next steps would be. I cannot recommend highly enough Dr. Gray and her associates.

AVOID if you can. I'm giving only one star because I like my OB-GYN who practiced here. But now…read morethat she's changed offices, I have zero reason to come here again. There's a woman who works at the front desk/answers the phone who is perhaps the rudest person I've ever spoken to. Zero manners. Annoyed, mocking, borderline berating. I called to see if they could pull up a medical release form that I had signed two years ago and transfer my records over to another office, and she insisted that I had never sent them a form. Basically yelling at me over the phone. Front desk staff are a critical component of any healthcare, as they're the first person you see and can set the tone for the rest of the appointment. I would never want someone like her to be in charge of issues like appointments, who to talk to about bills, etc. Absolutely horrendous experience. Plus each time I've come, I've had to wait upwards of at least half an hour to an hour before being seen.

They literally do not care, and I say this after speaking with several other women who report an…read moreexperience similar to my own. The male receptionist sincerely lacks even a modicum of knowledge involving GYN concerns, he doesn't how to triage problems, he is abrasive, rude, arrogant, disrespectful, angry, he lacks empathy, curiosity, kindness, or even concern. Literally every interaction I have had with him, whether in person or over the phone is distressing. I had my first unpleasant experience with him when I called the office to make my first appointment. I decided to stay with the practice because I thought Anna Keshishyan was fantastic, and I figured my interaction with him would be minimal. Now I understand that he is the gatekeeper of the practice, and one must attempt to get through him in order to get to a provider. There are certain types of support staff who do not belong in healthcare, especially because when a patient is calling a doctor's office, it is usually not because they are having an amazing day and are looking for a sound board for their exhilaration.