Well my husband Had a serious cancer issue. This Doc takes…read morecharge , speaks directly And caring . I will never know what happened to him. But when I called him he answered and followed thru . My husband is still alive!

I have to say my recent experience with Dr. Frankenthaler and his staff were wonderful. They were…read morecaring and empathetic. I was referred to him in February, diagnosed and treated by the beginning of March. What more could a paitent ask for. I would recommend him to family and friends.

I have been struggling with sinus issues for 2 months now and have seen multiple doctors to no…read moreavail. Dr. David Wolraich and Aadya in the Otolaryngology department were incredibly helpful/kind and the best medical staff I have seen thus far. With just one visit, my months-long issues now have an explanation and resolution. They're the best !

Had something happen to my right eye. Was told by my B&W hospital PCP to get my eye examined by my…read moreOphthalmologist ASAP. Called Mass E&E Huntington to get an appointment with my doc. After waiting 28 minutes on hold and after telling the person who answered who my eye Doctor, what was happening to my eye, and that my PCP said I need to get it checked asap I was told they are scheduling for August and September (6&7 months later). I told this lady that I didn't think this was what why PCP meant by asap. She said that my PCP should send a referral and then maybe we can get you in in a month or so. I understand that health care today is stretched but on my eye Doctor's web page for the practice it says " accepting new patients ". Maybe you should take care of your current patients and if your so busy you can't see them in a reasonable time, then you should not be taking on new patients. I will be finding a new eye Doctor.

He is absolutely the best doctor I have ever had…read more 1. Knowledge: beyond that of any doctor I have ever seen. He not only knew more than anyone else I had seen, but he also could recognize what he didn't know, and he found out on his own and got back to me. I literally had five different diagnosis from five different doctors. My illness was confusing, and he was the only one to correctly predict what I was going to experience as time went on, and how to deal with (and cure) what I had despite the lack of tests to verifiably diagnose me. He noticed within moments what no other doctor had the insight to detect. 2. Bedside manner: fantastic. I was extremely comfortable. I felt taken care of and respected. He didn't ever oversimplify or dumb down his diagnosis. He was clear, honest, and helpful in describing what he saw honestly and completely and without unnecessary lingo. He made everything extremely easy on me (He partly filled out forms for me so I didn't have to figure it out and he mailed them to me at my apartment (name, type of care etc). It was incredible how caring and how important it was to me!) They really made a great effort to make you comfortable, and give you mental ease while you're sick. 3. Wait time: Above and beyond. I always came in in the morning if I had an appointment, but there were times when I was sick with a fever and just called in hoping to see someone sometime that day. They always got me in right away with maybe a 10 minute wait! It was fantastic. I can't speak highly enough about Dr. Goldstein! I am super hard to please and kinda critical in general, but that is especially true when I'm sick. Dr. Goldstein was fantastic. I never had to worry about anything from billing to accurate information to staff remembering my history, to paperwork, to general caring atmosphere, and most of all I had confidence finally that he knew his stuff, and I was going to get well after quite a lot of searching!! My highest recommendation goes to him!

I could not agree more that Dr. Goldstein definitely has quite the personality ~ or maybe that is…read morejust with the ladies?? Funny, as I am a married gentile woman in my 40s, I never entertained the thought of an older Jewish man....... But he is quite funny and rather charming, especially when the chaos of the day finally calms down in his office. He looks you right in the eye when he speaks to you and he notices little things that either other people don't observe or don't take the time to mention. Now on to the review: The first time I went to his office I waited for hours, as they were so far behind schedule and my appointment was still mid morning. He did take the time to send me for the tests I necessary; nevertheless, he was unable to diagnose what my particular problem was. He was actually baffled. As the other Yelper indicated, he did not issue and Rx unnecessarily, which is always appreciated and he okayed my to fly. He scheduled a follow-up appointment and sent me for repeat tests, same results and still no idea of what the problem with me ears is. "We", and I say we, because I have been looking for answers as well, have looked into drug interactions and other factors and have been unable to come up with anything. Yet, the problem persists. I have my third appointment coming up soon. If he does not find a solution to my ongoing ear problem (this has been 10 months) ~ I am going to break up with him.....

Avoid at all cost! They gave me wrong diagnose and I had to go to another ENT to get the proper…read moreone. When I called to dispute my bill, the secretary was very rude and hang up on me. Very classy.

ABSOLUTELY AVOID. I was billed for 4+ line items FOR A CONSULTATION that i was given a price for…read moreand later received a bill for several hundred dollars. Please take your business elsewhere.

The type of care you receive here is like no where else in the World!…read moreWorld Class Doctors from all corners of the Earth and the most up to date knowledge of their Craft is second to none! The Best Medical Care one is exposed to is amazing! The Staff are all First Class.

I was treated like garbage by certain staff members and when you try to make an appointment for one…read moreof their doctors in an office they put you on hold and then proceed to hang up on you. I called 4 times and got hung up on every SINGLE time. Also I was given a surgery date that was then canceled last minute. I was yelled at and treated poorly and as a person with autism I'm pretty sure that's a full on crime. After my surgery I don't intend to continue as a patient at mass eye and ear or mass general. The doctors are smart but their attitudes are meh and very questionable but everyone else is super rude and disrespectful. Wouldn't recommend this place

Dr. Stern is an excellent doctor and in-demand so the office can be busy and appt. can run late…read more It is worth it. I had my sinus polyps cleared out in big surgery 7 years ago he also expanded some sinus canals and straightened the septum while he was at it. Never had a problem since.

Dr. Stern is a very good doctor - thorough and helpful. He performed my sinus surgery and I…read morecouldn't have been in better hands. HOWEVER, I just got off the phone with one of his office assistants and she was rude and condescending towards me several times. It was not Jo, who even under stress from the busy office, has always been kind and patient. This woman was not that. I was sorely disappointed as I have had nothing but wonderful things to say about this office until this point. Watch out for her. I am clearly not the only one who has run into this woman as I just saw the other reviews.

Dr. Stacey Gray is the Director of the Sinus Center at Mass Eye and Ear, so, going in to the…read moreappointment I knew I had a visit with someone who had the creditials I wanted. What creditials can't give you, however, is patient care. My experience with the front desk/administrative staff, the nurses, the other doctors I interacted with (it's a learning hospital) and Dr. Gray herself has been beyond exceptional. The front desk staff (especially Sam) has gone beyond all expectations to make certain that I was prepared for the appointment, had all the answers to any questions I may have had, and even went through great lengths to assist me in scheduling an appointment with another specialist Dr. Gray referred me to who had a notoriously difficult front staff and who I was especially frustrated with. The remainder of the administrative staff was also friendly and helpful, from receptionist to billing. Dr. Gray herself was friendly and informative. She took the time to explain each test she was doing and why it was needed and, although, ultimately, my problem does not lie in Dr. Gray's arena to be resolved (hence the referral), she was helpful in ruling out potential causes and helping me understand what the next steps would be. I cannot recommend highly enough Dr. Gray and her associates.

I desperately needed help removing one form of birth control and getting something else. I found…read morethis clinic via ZocDoc's website, requested my appointment the day beforehand, and was confirmed via phone and email. I was very distrusting, going into the appointment. But I was checked in early, called into the office on time, and didn't have to wait around forever for my nurse's triage and then my OB's care. She was a dream. Even though it was the first time we had ever met, and she had none of my medical history from other facilities, she agreed to remove my birth control on the spot and give me a new method. It was such a long and complicated road to get a doctor who would do this for me... I almost cried when she said it would be easy to help me. Such a friendly and easygoing manner, too. Thank you so much!!! I got home an hour later!

AVOID if you can. I'm giving only one star because I like my OB-GYN who practiced here. But now…read morethat she's changed offices, I have zero reason to come here again. There's a woman who works at the front desk/answers the phone who is perhaps the rudest person I've ever spoken to. Zero manners. Annoyed, mocking, borderline berating. I called to see if they could pull up a medical release form that I had signed two years ago and transfer my records over to another office, and she insisted that I had never sent them a form. Basically yelling at me over the phone. Front desk staff are a critical component of any healthcare, as they're the first person you see and can set the tone for the rest of the appointment. I would never want someone like her to be in charge of issues like appointments, who to talk to about bills, etc. Absolutely horrendous experience. Plus each time I've come, I've had to wait upwards of at least half an hour to an hour before being seen.