Well my husband Had a serious cancer issue. This Doc takes…read morecharge , speaks directly And caring . I will never know what happened to him. But when I called him he answered and followed thru . My husband is still alive!

I have to say my recent experience with Dr. Frankenthaler and his staff were wonderful. They were…read morecaring and empathetic. I was referred to him in February, diagnosed and treated by the beginning of March. What more could a paitent ask for. I would recommend him to family and friends.

I have been struggling with sinus issues for 2 months now and have seen multiple doctors to no…read moreavail. Dr. David Wolraich and Aadya in the Otolaryngology department were incredibly helpful/kind and the best medical staff I have seen thus far. With just one visit, my months-long issues now have an explanation and resolution. They're the best !

I had minor surgery here and was very pleased with all…read moretheir staff and my treatment by them. The nurse and anesthesiologist treated me like an individual, and not a statistic or a customer in their hospital. I feel comfortable recommending them to others. DEAL: Very quiet and relaxed atmosphere early in the morning!

He is absolutely the best doctor I have ever had…read more 1. Knowledge: beyond that of any doctor I have ever seen. He not only knew more than anyone else I had seen, but he also could recognize what he didn't know, and he found out on his own and got back to me. I literally had five different diagnosis from five different doctors. My illness was confusing, and he was the only one to correctly predict what I was going to experience as time went on, and how to deal with (and cure) what I had despite the lack of tests to verifiably diagnose me. He noticed within moments what no other doctor had the insight to detect. 2. Bedside manner: fantastic. I was extremely comfortable. I felt taken care of and respected. He didn't ever oversimplify or dumb down his diagnosis. He was clear, honest, and helpful in describing what he saw honestly and completely and without unnecessary lingo. He made everything extremely easy on me (He partly filled out forms for me so I didn't have to figure it out and he mailed them to me at my apartment (name, type of care etc). It was incredible how caring and how important it was to me!) They really made a great effort to make you comfortable, and give you mental ease while you're sick. 3. Wait time: Above and beyond. I always came in in the morning if I had an appointment, but there were times when I was sick with a fever and just called in hoping to see someone sometime that day. They always got me in right away with maybe a 10 minute wait! It was fantastic. I can't speak highly enough about Dr. Goldstein! I am super hard to please and kinda critical in general, but that is especially true when I'm sick. Dr. Goldstein was fantastic. I never had to worry about anything from billing to accurate information to staff remembering my history, to paperwork, to general caring atmosphere, and most of all I had confidence finally that he knew his stuff, and I was going to get well after quite a lot of searching!! My highest recommendation goes to him!

I could not agree more that Dr. Goldstein definitely has quite the personality ~ or maybe that is…read morejust with the ladies?? Funny, as I am a married gentile woman in my 40s, I never entertained the thought of an older Jewish man....... But he is quite funny and rather charming, especially when the chaos of the day finally calms down in his office. He looks you right in the eye when he speaks to you and he notices little things that either other people don't observe or don't take the time to mention. Now on to the review: The first time I went to his office I waited for hours, as they were so far behind schedule and my appointment was still mid morning. He did take the time to send me for the tests I necessary; nevertheless, he was unable to diagnose what my particular problem was. He was actually baffled. As the other Yelper indicated, he did not issue and Rx unnecessarily, which is always appreciated and he okayed my to fly. He scheduled a follow-up appointment and sent me for repeat tests, same results and still no idea of what the problem with me ears is. "We", and I say we, because I have been looking for answers as well, have looked into drug interactions and other factors and have been unable to come up with anything. Yet, the problem persists. I have my third appointment coming up soon. If he does not find a solution to my ongoing ear problem (this has been 10 months) ~ I am going to break up with him.....

Dr. Caradonna is a world class physician and surgeon at one of the premier medical institutions…read more His team expertly diagnosed my chronic sinusitis issues and explored different routes before I ultimately elected for corrective surgery. He explained the procedure and subsequent outcomes expected with it in a very compassionate and reassuring manner. The surgery and entire process went so seamlessly that my recovery went even easier than I could have even predicted in a best case scenario. I have no doubt that this is due to Dr. Caradonna's expert surgical skills, along with his equally impressive team of nurses, anesthesiologists, residents, etc. If you seek the best medical care for your sinus conditions from a practitioner who will go above and beyond, then your search stops here. I have Dr. Caradonna to thank for drastically improving my health and quality of life. I believe he can do the same for anyone else.

I have been so well cared for by Dr. Caradonna for 20+years. I have never doubted his interest in…read moreme or his concern for my health. He is professional and pleasant every time I see him....actually, he's fun. Whose otolaryngologist is fun? Charles Evan

The type of care you receive here is like no where else in the World!…read moreWorld Class Doctors from all corners of the Earth and the most up to date knowledge of their Craft is second to none! The Best Medical Care one is exposed to is amazing! The Staff are all First Class.

My experience at Mass Eye and Ear today has been extremely disappointing. I have already been…read morewaiting for 4 hours, and we were just told that because they are short-staffed, it could take another 4 hours. An approximately 8-hour wait is unacceptable. On top of this extraordinary wait, the patient workflow is very inefficient. I was seen separately by three different nurses, and registration-related steps were handled twice in separate interactions. There appears to be unnecessary duplication at a time when the hospital is telling patients that it does not have enough staff. I understand that hospitals can become busy and emergencies take priority. But being short-staffed is an operational problem that hospital management needs to address. Patients should not be expected to absorb the consequences by waiting an entire day for care. If staffing is inadequate, management should have a contingency plan and organize available resources more efficiently. The combination of an extreme wait, inadequate staffing, repetitive steps, and poor patient flow suggests a larger management problem rather than an unavoidable delay. My criticism is not directed at the individual nurses or frontline staff. It is directed at the system and management. Mass Eye and Ear is a major hospital, and patients should be able to expect far better organization, communication, and respect for their time.

Dr. Stern is an excellent doctor and in-demand so the office can be busy and appt. can run late…read more It is worth it. I had my sinus polyps cleared out in big surgery 7 years ago he also expanded some sinus canals and straightened the septum while he was at it. Never had a problem since.

Dr. Stern is a very good doctor - thorough and helpful. He performed my sinus surgery and I…read morecouldn't have been in better hands. HOWEVER, I just got off the phone with one of his office assistants and she was rude and condescending towards me several times. It was not Jo, who even under stress from the busy office, has always been kind and patient. This woman was not that. I was sorely disappointed as I have had nothing but wonderful things to say about this office until this point. Watch out for her. I am clearly not the only one who has run into this woman as I just saw the other reviews.

Dr. Stacey Gray is the Director of the Sinus Center at Mass Eye and Ear, so, going in to the…read moreappointment I knew I had a visit with someone who had the creditials I wanted. What creditials can't give you, however, is patient care. My experience with the front desk/administrative staff, the nurses, the other doctors I interacted with (it's a learning hospital) and Dr. Gray herself has been beyond exceptional. The front desk staff (especially Sam) has gone beyond all expectations to make certain that I was prepared for the appointment, had all the answers to any questions I may have had, and even went through great lengths to assist me in scheduling an appointment with another specialist Dr. Gray referred me to who had a notoriously difficult front staff and who I was especially frustrated with. The remainder of the administrative staff was also friendly and helpful, from receptionist to billing. Dr. Gray herself was friendly and informative. She took the time to explain each test she was doing and why it was needed and, although, ultimately, my problem does not lie in Dr. Gray's arena to be resolved (hence the referral), she was helpful in ruling out potential causes and helping me understand what the next steps would be. I cannot recommend highly enough Dr. Gray and her associates.

AVOID if you can. I'm giving only one star because I like my OB-GYN who practiced here. But now…read morethat she's changed offices, I have zero reason to come here again. There's a woman who works at the front desk/answers the phone who is perhaps the rudest person I've ever spoken to. Zero manners. Annoyed, mocking, borderline berating. I called to see if they could pull up a medical release form that I had signed two years ago and transfer my records over to another office, and she insisted that I had never sent them a form. Basically yelling at me over the phone. Front desk staff are a critical component of any healthcare, as they're the first person you see and can set the tone for the rest of the appointment. I would never want someone like her to be in charge of issues like appointments, who to talk to about bills, etc. Absolutely horrendous experience. Plus each time I've come, I've had to wait upwards of at least half an hour to an hour before being seen.

Shame on you!! My girlfriend confided in me the other day and explained of her situation when she…read morearrived for her 6 week PP appointment. She was told, because she had her baby with her, and due to Covid, that she was not allowed to come in and have her appointment... she not only was looking forward to this appointment(the first, and ONLY time mothers are allowed to see a doctor!) but had some serious topics to bring up with the doctor. The receptionist asked, 'you're not pumping?'.... That is.... NONE OF YOUR BUSINESS! Absolutely none of your business. Said receptionist continues on, ' well I'm vaccinated, and I don't know if you are'.... again... NONE OF YOUR BUSINESS! (She has been vaccinated for months) either way, Massachusetts dropped mask mandates and has been open for weeks, if not months. Absolute shame on you and your office. I encouraged her to find a different practice, and to research before committing. 100% unacceptable. And if it were me in that position, would file something JUST because of the conversation my girlfriend had with the receptionist. Absolutely appalling. Shame on you. FIND A DIFFERENT OFFICE. DO NOT WASTE YOUR TIME HERE.