First time using modern heating and AC. A company installed a brand new boiler with furnace oil…read moreburner. I found them to be efficient. Only two days to install the complete system. The owner loaned to me a space heater until the job was complete. I only have one request from the company to use drop cloths as not to make a mess on their future projects. The owner, Chris was in touch with me from beginning to end of the project. I appreciated that very much. The two technicians that came over to the house were very polite and helpful. Will I continue doing business with this company? Of course I will and I think you could too. I would like to keep a good relationship with this company.

We had them replace our furnace with a heat pump at our home in Longmeadow. He even helped me fill…read moreout the impossibility difficult federal and state rebate forms and we actually received a check to offset the cost. His crew was great. The whole process was the easiest repair/replacement that we have experienced in decades of home ownership.

If you are looking for your repair man to go to the wrong house , show up late , and come…read morecompletely unprepared for the job at hand then search no more. Now , I could understand if we didn't tell the intake person at their business what exact repair we needed and what size pipe we would require , but we did , and yet they were unable to do the repair and told us they could not return for weeks to do the repair. They also threw out there that we should be thankful as they were doing us a favor.? I will say the repairman was super nice and clearly just an innocent party in this unprofessional train wreck. I'm not an HVAC specialist but I do know enough to know that it doesn't take 3 weeks to get a small common sized pipe in their possession to do a minimal repair. Our correspondence was with Jason , who we believe is the owners brother. He was beyond rude, disrespectful and down right horrible Just do yourself a favor and pass.

Great experience with A Plus HVAC! We got 5 quotes for a complete gas furnace and central a/c…read morereplacement. We ended up choosing A Plus - and we're happy we did. From the owners on through the tech/install crew, everyone was professional and friendly. They did a great job - including a special request for a framed platform for the a/c. It came out great. Also, everything was cleaned up at the end. They explained everything, patiently answered all our questions and helped us every step of the way: including the MassSave HEAT program and even processing our MassSave rebates.

I cannot tell you to RUN AWAY from this company fast enough!! Back in 2020 I was looking to…read morereplace one of 2 HVAC systems in my home. I did my due diligence, I called 10 places and got the top 5 quotes. I selected Girard's because they were local here in Westfield and had the best warranty. MAN was I in for a ride. 6 months after they installed a brand new system I receive a notice that while my equipment will be covered under warranty, they will not offer any maintenance / service because they have made the decision to service only Mitsubishi Heat Pumps. So much for this company being right down the street... Fast forward to January 2025 and it's been COLD! I call to verify that I'm still under warranty and how quickly can they come out because I have NO HEAT. This was on a Wednesday morning... the soonest they could come out was two days later on Friday afternoon. Bob showed up and was nice enough. He diagnosed the system right away and found that the furnace was not getting any propane to the burners. He would order the part's and call me back from the office to inform me on their availability and when I could expect him to return to complete the repair. Not only did he not call back, when I spoke to Jennifer in the office she informed me that it would be the following Tuesday AT BEST before they would get the necessary parts and she could pencil me in for service on the follow Wednesday morning if I would like. IF I WOULD LIKE???!!! A WHOLE WEEK WITHOUT HEAT!! Thank the heavens for wood stoves and electric oil heaters!! PLEASE PLEASE good people think twice about spending your hard earned money with this company!!

I called and got a service. They said they only take c as Los up to 4 PM, it was 4:30. I asked to…read moreleave a message and the wouldn't take my name unless I was paying a premium. So I hung up. I don't think I am good enough for them.

I had a very difficult time finding someone in Berkshire County, MA to service our HVAC System. I…read morecouldn't be happier that I found ITS Home Services. Shelby, the office manager, was responsive to my request for service. Connor and D.J. arrived on time. They went over what they were going to do, gave me a cost, and when I approved it, they serviced our mini split system. I was so pleased with their work that I signed up for their service contract. I highly recommend them.

From the owner: ITS Home Services delivers professional plumbing and HVAC solutions in Westfield, MA, supporting…read moreresidential and commercial properties with reliable system care. As a plumbing services contractor and local HVAC contractor, our licensed HVAC technicians handle plumbing installation, residential plumbing, commercial plumbing, and rapid response as an emergency HVAC contractor when urgent issues arise. We focus on accurate diagnostics, efficient service, and durable results that improve comfort and system performance. Clients appreciate our transparent pricing, prompt scheduling, and detail-focused workmanship. Contact us today to schedule your services.

Fast and responsive during these uncertain times! True to their word they showed up to get the job…read moredone. I am thoroughly grateful.

From the owner: KC Mechanical, LLC Provides Heating, Ventilation and Air Conditioning to the Westfield, MA Area.read more

march 28, 2026 -- buyer beware!!! alpine heat pumps does not stand behind the products they sell…read more 18 months after purchase, major components failure of the compressor and inverter pcb board. best they could do was, we could get out there in maybe 2 weeks, why don't you try calling.....maybe they can help. alpine's representative had the nerve after it was diagnosed by another company as a known c464 failure problem with samsung to say, "well every now and then you get a bad one, but the parts are covered!" 18 months and a major failure, and we're supposed to come up with another $1,500 to $2,000 for labor and freon. so, they don't service what they sell, moreover, don't stand behind the product they recommended. not to mention that as part of mass save had to have our furnace disconnected and we are stll without heat (april 7) in half the house...tonights low expected to be 25 degrees! going on a week and half of 50% heat, not expected to maybe be repaired on the 14th. they were responsive in taking my $28,000 for the system, and now they will not respond! poor customer service! they take your money and move on! shop elsewhere, and go with company that actually services what they sell and stands behind the products they sell. oh, and they no longer sell samsung....no suprise. only 1 star, because can't give zero.

In 2024 I had Alpine Heat pump install mini-splits at my home in Worcester through Mass-Save. Jason…read morethe sales rep was very dishonest and unprofessional. He (jason) never took out a permit through the City of Worcester. I was notified by city inspector in December 2024. Additionally Jason(Alpine) charged me for four(4) mini-splits and I only recieved three(3) and one(1) condenser. Jason came to my home and I complained to him about mini-splits turn on in the off position. He(jason) stated he would put in a work request ASAP. I didnt here anything for a month until I posted a negative review with Mass-Save and BBB.Do not do business with this company! they are SHADY.

Didn't actually use their services. However response was very fast and an early appointment was…read morearranged. Follow up messaging and phone was very efficient. Long story but had to cancel. Would contact in future if the need arises.

These guys were great. Did the job with less than a days notice and the price was the best I found…read morein town. Work came out just as expected.

They Installed a new gas furnace we converted from oil to gas seven years ago we pick Baystate…read morecomfort heating because James was great and nice They weren't the highest they weren't the lowest he was neat and clean an installation I would give them four stars on installation but seven years later I called on December 20 for a service call because my pressure relief valve and expansion tank had a leak1/2 gal of water a day I back three times Trying to get A normal service appointment They had no curb decency no Courtesy return calls I know we can't service or when they could get to us so I had to go somewhere else on Jan 12 So an installation and give them four stars but on service well best of luck

Had a scare last night with the carbon monoxide detectors going off. We had Columbia Gas come out…read moreand they said it was probably the boiler or some sort of venting issue. We left for the night and called Baystate Comfort this morning (between 7am- 8am). James was at our home between 8:30-9am!! He was able to repair the issue, but warned us that our furnace is on borrowed time. He was very knowledgeable while explaining the process of a replacement and how it would benefit our home. He also was patient answering all of our questions about other options (routine maintenance, duct tape, prayers, etc :). In the end, he will be sending us a quote for a new furnace and hot water heater in one system, and we are working on setting up a game to pay for it. Thank you, James, for making us feel as ease with the no more carbon monoxide and moving forward with a new system!