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Component automation

Home system automation

Home automation repair

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8 years ago

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8 years ago

Very happy! Came out same day and installedtv over fireplace, looks great and super nice. Will use again!

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Empire AV Services and Installations - Meet the Administrative Team

Empire AV Services and Installations

(58 reviews)

North Dallas

Empire answered my inquiry looking for a media room service provider promptly on Yelp and were able…read moreto work around my less than spectacular schedule as a teacher to find a time that was suitable for me that would NOT require me to put in for a hard to find these day substitute teacher. When the plans for the proposed install of a replacement for my 4 zone audio system and relocation of the hub, was determined that it wouldn't be an easy rework, based on their inspection of existing speaker wiring, they were able to suggest an easier solution, while still giving me a choice of a more involved and expensive alternative to reroute the existing wiring to a new room I had originally planned. They installed a new Sonos system 3 amp setup I had ordered from Amazon, to replace an existing HEOS Drive 2. Even though they do a lot of HEOS installs, and could have provided me with a replacement instead, unlike other potential services, they were happy to install the Sonos system and shared with me their thoughts on the merits and benefits of it versus the HEOS system it replaced. They walked me step by step through the setup of a Sonos account, naming the amps and pairing of the amps to the app on my phone. They made sure that everything connected easily, worked properly, and showed me how to use the amp to turn on each of my zones, and operate them separately and in combination with one another. They made sure I was happy with the connection and sound quality in each of my 3 zones. I also needed them to fix the LED backlighting on my 110" screen in my media room- it had been flickering when it did turn on, and frequently not turning on at all in response to the programming on my MX-780 universal remote. I had even bought a string of replacement LED light strips to replace this evidently malfunctioning one, as I was sure the were toast after 5 years. Instead of just replacing them, they troubleshot the existing set, determined it was merely a busted power block and cord, and then replaced those items only with supplies they had on hand. They also noticed that my universal remote still had AT&T Uverse programmed on it and not the Direct TV I've had for the past 3 years. They suggested I could update it and get rid of the extra Direct TV remote- and although this was a no-brainer in hindsight- I was so preoccupied with the other two projects that I hadn't even thought of how annoying it has been to have to use a 2nd remote to watch games! Picking up on my needs and doing what's best for the client, even without being asked, and fixing something that would have been more expensive, taken more time, and ultimately made them more money, if they had followed my instructions and just replaced it, were two hugely impressive displays to me of the integrity, honesty, and commitment to excellence these guys provide for their customers. When all was said and done and the time and work for the install ended up being much less they their original online estimate based on the information I provided them, they informed me it may take a few days to refund me part of the difference from the deposit I had prepaid prior to their visit. I was so blown away that they felt they owed ME money and with their attention to detail, polite service, intuition on addressing needs I had not even considered, and the quality and care of fixing all that I had requested, that not only did I tell them to keep the full deposit, but to please go ahead and charge me the remaining balance and the full amount of their original estimate. Although I am just a teacher on a pretty meager budget, I recognize the value and quality of what Empire was able to do for me, and I was already prepared to pay a bit more- as estimates online based on client info and sight unseen, can only be so accurate. So, getting everything completed, slightly different than I had originally imagined, but still in a manner that reflected my needs for this install, plus saving me money on another task and including additional unrequested but very welcomed related service, all in a helpful and polite manner, is rare these days and in my opinion a bargain for my original estimate. I paid what I expected to pay, and ended up with so much more- definitely exceeded my expectations! I can't recommend a better business to service your home theater, home sound, or audio/visual needs! If only Empire had done this install originally when we built this house 5 years ago instead of the crummy, corner cutting outfit that worked with our builders that we were forced to use..... I am looking forward to using them again in the coming weeks for similar MX-780 repairing and replacement for my in-laws for a project they've been needing help with for the past few months. Empire was amazing!

Empire AV responded quickly to my inquiry about setting my hard-of-sight mother up with a voice…read morecontrolled system in her new home. Eric was incredibly communicative and was able to get her on the schedule almost immediately. The install was seamless and he was incredibly patient with my mom in setting up the system. Very good experience!

YES Installation - Home Theater installation

YES Installation

(52 reviews)

Brian was recommended to me by a friend who had their home fully set up with extensive audio,…read morevisual a few years ago. Our wi-fi didn't reach into our yard or quite a bit of the house. We had added an extender, but that really didn't do much. Brian came by, scoped out the house and other technical stuff. I got a written bid the next day with a few options. We went with what he thought would do the best job. He quickly scheduled us and he and his team were professional, they wore masks and booties, they communicated well as a team and with me as needed. I would recommend them!

Since August 6, 2024, I have been reaching out to Yes Installation for help with replacing a…read morecamera. I received inconsistent responses until September 4, 2024, when I had to repeatedly call and text. Eventually, their Denver office dismissed me, claiming they no longer service my camera system, despite having replaced the cameras just three months prior. They even texted me that my camera system would be available soon. Now, they say they have no cameras because my system is "too old," even though it's a brand new Lorex system installed in 2023. After a month of inquiries, I received a sarcastic comment from the person responsible for ordering cameras, stating that they no longer service such old models. Why provide me with misleading information for an entire month? How can you claim not to service them when you just did three months ago? I strongly advise against doing business with them; you will only encounter frustration. I have text message evidence of our communication and wish I could have recorded our phone call, as it was both disrespectful and unprofessional.

Benjamin's Cabling - Get to know exactly who your hiring! This is me!

Benjamin's Cabling

(15 reviews)

Benjamin is great. I called him because my Wi-Fi wasn't running efficiently, and he was quick to…read morerespond and easy to get scheduled. He came out, figured out the issue fast, explained it clearly, and got everything working the way it should. A couple months later I brought him back out for a separate, unrelated tweak and had the same experience--prompt, professional, and efficient. If you want someone who knows networking, shows up when they say they will, and actually fixes the problem, Benjamin's Cabling is an easy 5-star recommendation.

Let me start by saying that I really wanted to leave a five-star review. Overall Benjamin Chagolla…read moredid great work and I didn't want to tarnish his record by sharing less than stellar feedback. However, in fairness to other customers who may hire Benjamin to do work in their homes or business, I thought it only right to share my thoughts. We hired Benjamin's Cabling to rewire our home and a separate building on our property. He worked very hard to get the job done and was very patient with my questions and requests for information as we went. Initially, communication was great and timely but over the course of the project timeline, this did not remain the case. I would reach out multiple time via email and text and not hear back for a long while. In addition, there were requests that I made for the project which were not and still have not been completed. Since having our home hardwired, we have since needed to build on that infrastructure with security systems and other smart home features. As other professionals have come into our home and home business to do their part of our build-out, they have pointed things out to me that Benjamin didn't do correctly or finish up properly -- things that I wouldn't have known to ask for but that other professionals think Benjamin should have understood and made provisions for. I have since emailed, texted, and called Benjamin multiple times to have him come back and tie up loose ends. He has not replied. Earlier this fall, I recommended him to a friend. She heard back promptly from him initially but she has since followed up and not received a response. I have asked Benjamin to let me know if there was some reason that I wasn't receiving a reply so that if this was the case I could address that. Still no reply. We spent thousands of dollars and before anyone else does the same, I just wanted to make sure you had the opportunity to know in advance that communication may be an issue. It has definitely been for us. In addition, while everything Benjamin said he would do he eventually did, some of the parts of the projects involved him figuring things out. We had to purchase multiple TVs and soundbars because the initial recommendations he made didn't work together. This cost me additional money both in product expense and in my time running back and forth to the store. Benjamin is very smart but he is also young and building his business. This was something I was happy to help him do because his work was good and initially it appeared his professional level of customer service was too. Unfortunately, he left some loose ends that will now cost me additional money to tie up. Again, initially, I was very impressed. I even asked Benjamin to share about his experiences as a young entrepreneur with my three teenage sons. I'm still impressed with the work he did complete but I believe that his youth may also play a role in the lack of timely communication and a few parts of the projects that weren't completed properly. Hopefully, this helps someone make a decision, and if you decide to go with Benjamin just make sure you are extremely clear with Benjamin about what you want done and the time frame in which it should be completed. In addition, I would also make sure that you have a backup plan for a company that will service the install should something not be set up correctly or if you are unable to reach Benjamin in the future.

David AV - homeautomation - Updated October 2026

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