This place definitely saved me time, money and potential difficulties. I was visiting family in the…read morearea and got a flat in the countryside of penn yan. I called AAA and they recommended this place as it was close to my rental home. Sarah at Bobs was so kind, so nice, so assuring that everything would be addressed. The service was incredible given the challenge my tires presented- they got them and got me back on the road a day later- just in time for planned departure back to DC. I appreciate the value, service and really the quality of people there. I can't thank them enough or encourage others in the area to use them.

I've have disagreed with Bob's about the longevity of their brake jobs in the past. I believe that…read morethe length between brake jobs is much shorter for their brake repairs than it should be . Paul and Joe believe that the New York winters and my driving habits negatively and severely impact brake life. Fair enough. I now have another disagreement. Bob's performed a rear brake job on my 2019 Camry Hybrid LE on 5/1/2025 when the car had 50,284 miles on it. This means that the original brakes lasted 50,284 miles. Bob's installed Adaptive One rotors and Silent Guard ceramic pads. The charge for the job was $554.94. Today, October 1, 2026, I received a recommendation from West Herr Toyota in Canandaigua after they performed a safety inspection on the car. They recommend a rear brake job as the rear brake pads are now less than 2mm in thickness. The mileage on the car is 59,148. I should mention that the ORIGINAL front brake pads were measured at 8 mm. Expected lifetime of these parts is over 110K miles. Bob's brake repair lasted only 8864 miles, 17 months or 1 New York winter or 41,420 miles LESS THAN the original brakes lasted. Take your pick. As I mentioned earlier, Paul and Joe disagree with me on how long brakes should last. Further, they are emphatic that they only guarantee brake jobs for a year. There is no point in talking with them about this terrible performance. I will be taking my car elsewhere for maintenance in the future. I can't afford brake jobs every 10k miles.

Broken promises paid $1900 for car repair had to have towed from master tech. awful service. Phil…read morestarted out great but turned into just n awful person to do business with. STAY AWAY n save yourself some misery. Doesn't matter how many cars u have high and mighty Phil could care less about keeping you as a customer but will vent about personal problems about his life which have no relevance.

Excellent service and done in timely manner. Good quality work. Phil did a really good job getting…read moremy truck ready for inspection.

We just had the worst service ever. They had the car for 3 weeks, we kept calling and they kept…read moresaying someone will look at it. After 3 weeks they can't fix it but charge us for diagnostic hours, they never asked for authorization or give an estimate. Then Jeff calls me and lies to me, saying they always told us it will take a while. When I said why would we call so much if you told us it would take a while he said he wasn't even there... Look for some other place save your time and money.

What a great service center. They are so friendly and really go out of their way to make you a…read moresatisfied customer. I would highly recommend them!

Diagnostics. I knew from OBD that there was a vacuum leak. Took to Auto 911 for a smoke test. Car…read morewas kept for THREE WEEKS without a fix. Finally brought car back home and had a friend raise the hood. Intake boot was split. How did this get missed during the course of three weeks and supposedly many attempts to get the car running properly??

I was having some major problems with Chevy Impala Everyone there was excellent. George the…read moreowner and Bob are very professional. They got my car working and sent me on my way and told me to let them know in a couple days how it was going. When the check engine light came back on a couple days later they had be come back in and hooked the car up. the computer said it was a cylinder 3 misfire. They had me bring the car in the next day. Took care of the issue since it was part of original problem they took care of it. Great customer service. I will be going back to them for any future problems. The big dealerships can't compete with their service. Dave

Have done business with Uptown Tire & Auto for 20+ years. I hate to recommend any business to…read morefriends for fear of them having a bad experience but I've sent many people to Uptown and every one of them has thanked me for the tip. Geoff runs his business like they used to "back in the day" in small towns where everyone knows everybody. Long time customer or stranger to the area, you'll never have to worry. Most honest business you'll find anywhere.

Jeff and the crew are wonderful!!! They gave my Jeep a little lift and new shoes and couldn't be…read morehappier!!!!

I received a recall notice for an air bag in my Silvarodo pick up…read more I called Farnsworth and made an appointment. I showed up for the appointment on time this morning and was told that they did not have the replacement air bag. The truck gets very poor gas mileage and at today's price I paid almost $20 round trip to Farnsworth for nothing and will have to make the trip again. Would seem like they would have known they didn't have the material when I made the appointment or could have at least called me to reschedule.

I used them back in 2017 with my old equinox. I called them as my truck wouldn't start. They picked…read moreit up and when I received the call what was wrong told me that i needed transmission. 4,500 later I find out I didn't need to replace it it was some plug thing. So I ate that like a champ. So a few days ago I decided to have my new equinox wheel bearing done as I knew what was wrong... Well they come to room and tell me that o needed brakes and rotors. ( I haven't had issue with brakes at all not a noise and grind) I tell them ill wait. I also had inspection a week ago. My brakes had 30% life left I leave dealer ship notice my tires are covered in black brake dust. Also just washed it across street before i went. (Proof) and 5 miles done road my brakes are grinding like Metel to Metel. Whoever drove my car after service check stood on my shit . they had too. So today I go change brakes they didn't put my set bolt back in I'm done with them. Great costumer service at desks but screw the garage

I have been brining vehicles here for years, I refer Mike to everyone in need of vehicle…read moremaintenance and repair. One really awesome thing about Mike, is that if he doesn't know he is completely straightforward and will make sure you find the help that you need. His prices hourly labor are so fair. Very lucky to have this business in the area! Support the small businesses!

We had a problem on Thruway headed towards Rochester. Terrible scrape/rattle sound started 10 mile…read morebefore Manchester exit. We got off at Manchester and googled auto repair and my wife found Crandall Automotive. The owner Mike answered the phone and we explained the situation. He was able to get us in his shop within about 15 minutes. He put the car up in the lift and quickly diagnosed it as a heat shield that had fallen into the driveshaft. He fixed it in about 20 minutes and didn't want to charge us very much for the repair. We were so grateful at how quickly he was able to address the situation and get us back on the road towards home. We are really grateful for his kindness and expertise and would recommend Crandall automotive to anyone needing auto repair.

We are from out of town and got a screw in our tire. We just stopped by to see if they had an air…read moremachine or see if they knew where we could get it patched. They actually offered to repair it on site immediately even though we drive a foreign vehicle. Steve was the gentleman who too great care of us! Very professional along with the lobby staff!