I had 9 windows installed last week and the CWM crews did excellent jobs from start to finish…read more From initial call to measurement and pricing and installation extra sealing in and out sides of the windows. Also protecting the work area with work cloth helps minimize vacuum later. Jacek did excellent jobs on giving me 3 different brands windows to choose from and his employees, Arnasto, Roberto, and Armando are great on their work!

I called Ca Window Masters for an estimate and the staff who answered the phone was polite,…read moreefficient, and very helpful. She made every effort to accommodate my appointment on the day and time I requested. Jacek Pasternak the rep or supervisor came on time. He was very quick, knowledgeable, and professional. The quote from Jacek for windows and door (retrofit as well as new construction for the different manufacturers and models) was received that very same evening, as promised. I also note that the quotes I received from them were very reasonable, much lower than the quotes I received from other companies for the exact same manufacturer and model. I would highly recommend Jacek Pasternak and California Window Masters in San Ramon, CA. I believe they serve the entire Bay Area. Give them a call. Dominic Macapinlac Benicia, CA

We stopped in to shop for a new front door and had a great experience. Caesar helped us choose the…read moreperfect door and guided us through customizing the glass so it matched exactly what we were looking for. Even though it was a special order, the door was ready the very next morning, which really impressed us. We also purchased the hardware for the door while we were there, and everything came together beautifully. The staff clearly knows what they're talking about and made the whole process easy and straightforward. Very happy with this place and the service we received. Highly recommend. Will add pictures once it's installed

Terrible customer service. I inquired about an entrance door in early January 2025. After no…read moreresponse, I called and spoke with Lesley, who asked for the specs and confirmed she received them by email. Two weeks later--no follow-up. I reached out again and never heard back. If you can't take on new projects, just say so. The lack of response after confirming receipt is unprofessional. End of Feb 2025 and still have yet heard back.

Hannah was the sales person that helped us get new windows from Sivan. She was extremely patient…read moreexplaining to us the pros and cons of each window type and going with an option that fit our budget. We must have had at least 5 back and forth phone calls and I appreciate all the advice she gave us. Scheduling delivery was also relatively seamless. Customer service after the sale could have been better, though, as we had some issues that needed their assistance and they were difficult for me to get a hold of to resolve the issues. In the end, they were eventually able to help me but it required me to manage the process closely.

Responsive. Detail oriented. Reasonably priced. I've used…read morethem twice and would recommend them.

I purchased a four-panel folding door as a room separator from Pacific Doorcraft in Sept, 2025. I…read moream not a professional contractor but have acted as General on several remodels and new builds. This was one of the most problematic experiences I have been through. It caused me many days' worth of wasted time and in the end, I was left with a substandard product and installation. The folks I worked with were nice and seemed to care, but in the end were not knowledgeable or capable enough to accomplish what needed to get done. 5 months after initiating dialogue with Pacific Doorcraft, the real problems started at installation in March, 2025. We might have been able to work through many of the mistakes and oversights by Pacific Doorcraft such as: * Not enough hinge screws provided * Top and bottom hardware rails too long and need to be shortened * Trim facia too short * Door length too long and needed to be shortened (Pacific Doorcraft came out to the job site and did their own measurements) * Not enough top rollers to support all four panels * Door hardware screws too short (this required more trips to several hardware stores before I found the specialty screws needed) * Bottom rail hardware not functional so we abandoned the bottom door guide under the advice from Pacific Doorcraft and were told the doors did not need it... ...but when we went to mount the third swinging panel, we realized that the doors were hinged incorrectly, after several hours of trying to make things work it was clear we could not complete the installation. To his credit, the owner came out to assess and agreed that the doors needed to be hinged differently. He took the doors back to the shop for rework and offered to come out and help me finish the installation. When he came back, the installation was partially successful, but the doors don't fold flat against the wall and pull awkwardly against the hardware. He admitted that was the best he could do and told me it should be OK. He then measured for the correct trim length and offered to redo the trim pieces. After several days, I went to pick up the trim and drove back to the job site to install it. The trim pieces were each 3 inches too short! I then had to make another trip to the lumber yard, purchase more trim, cut it to the correct size and install it. What should have taken me 30 min, took me half a day. It was the straw that broke the camel's back and led me to write this review. Could I have double checked the trim length before I picked it up...yes, could I have double checked every piece of work along the way to make sure they did everything correct, maybe? Is that what I expect from a vendor and who I want to work with, NO! Engage this company with caution.

I highly recommend working with Pacific Doorcraft! I worked with Andrew and Daniel for a storage…read morebuiltin in my new house. I wanted a modern and look, and they completely understood the aesthetic. I got to choose a stain from several choices. They were great to work with and very responsive. The overall process was very quick. The installers worked hard to make sure that the cabinetry lined up perfectly with the wall and dropped ceiling for that custom builtin look. There are so many beautiful details like how the grain aligns vertically across the cabinet and drawers and the neat installation of the outlet covers inside the cabinet. I am so happy with the result, it's so beautiful and well built!

Ooh my goodness, I never left a review! Homer is the best salesman. When it comes to flooring, I am…read moreall over the place. Still am. We were recommended by another company to come here and I can see why. Homer was really patient with me and spent a lot of time with my husband and I in trying to find the right flooring. On top of that, Homer answered my concerns and questions via email too. He is just wonderful! My only advice is to not ever get Mohawk tecwood, natural linen oak. It's my fault. I tried to research and I picked it. Homer tried to steer us to better quality to hold up for everyday use, but I was dead set on this. I should have listened. I will be back and listen to Homer next time. Just love this place!

Mixed experience with FMD Distributor…read more On the positive side, We worked with Homer for our flooring project and had a fantastic experience. He was courteous, knowledgeable, patient, and always willing to help. He made the entire process smooth and enjoyable. Unfortunately, our experience with Shawn on the windows and doors side was the complete opposite. He often came across as condescending, seemed distracted and in a rush, and follow-up was poor. Customer service and communication were disappointing, and we were left wondering why someone with that attitude is in a customer-facing role. Based on my experience, I would happily recommend Homer for flooring, but I cannot say the same for the windows and doors department.

I worked with one of the folks that was my contractor's contact and found him to be disorganized…read more However, Kim and Ryan are the real deal and are super helpful. For the very same door that costs a whole lot more elsewhere, Lou's has the best prices. And they have great discounts on Emtek hardware as well.

Ordered an 18" hollow core door for a small closet. Not a size that is normally stocked (anywhere)…read moreso it was a special order. I worked with Ryan. He took the order, and the door arrived about a week later. All good so far. However, the "good" stopped there. When we tried to install the door, we found that they had left no space between the door and the frame in the top left corner. If you look at any installed door, it should have a 1/8-1/4" gap between door and frame so that it can open. With this door, no gap. The door was cut just a bit too wide. We couldn't open it. We contacted Ryan and he acted offended that we had this issue. He immediately blamed it on us and asked really condescending questions (perhaps because I'm middle aged female, though I worked for years as a carpenter and my contractor is an excellent carpenter and experienced door installer). He actually asked me (several times) if we had removed the shipment screws that secure the door to the frame for shipment. Wow! That is a truly condescending question. He said we were installing it wrong. He was sure there was nothing wrong with the door and was very defensive. We sent him pictures of the door showing the issue. (See photo) The door was completely level and plumb, and there was no gap. One of his sales guys even came by, looked at the door and saw the same problem. Since we didn't want to rebuild the whole door, we asked him for a slightly larger header piece (just 1/8-1/4" longer) so we could disassemble the frame and reassemble with a slightly longer header, and he grudgingly agreed. My contractor drove through rush hour traffic to their location to get the new header. Guess what, it was exactly the same length as the previous one. Exactly. Not a millimeter longer. He provide us with a stock header. Why did he waste 2.5 hours of my contractors time to come pick up a standard header? It feels vindictive and unprofessional on Ryan's part. He said that he would provide us with the item that would resolve the issue, but he didn't. And he was rude about it even though it was his error. We finally created a small shim to move out the side frame piece a bit, and the door worked fine. (see picture). This place might be OK for standard, premade doors, but don't use them for a custom door, and don't expect Ryan to treat you like you have a brain in your head if there are any issues.

5 star customer service and quality workmanship provided by hard working crew that performed the…read moreinstallation of several windows and French Doors. If you own a buisness, these are the kind of employees you want working for you! High praise for each crew member: Luis H., Erick, Porfirioa, Marko, Ignacio C., Joshua, Carlos, and Javier. Work was performed to perfection with attention to details, excellent cleanup and took time to explain everything before and afterwards. Finish work will be done when painting house next. These new windows look and work great!

How often do you get your windows replaced in a lifetime? Do it right the first time…read more We received bids from 3 different highly rated window companies from Yelp and this one had the best value for their quality. They have the A Team working here. From sales to measurements (Jonathan) to scheduling (Lucero and Alex) to the actual replacement, everyone was on point and I am a tough critic. The team (Luis H, Eric, Joshua, Luis I, Carlos, Porfirio, Ignacio) they sent was hands down, amazing! Replaced all 20 of our windows in less than 6 hours! They took care of my home as they would treat their own. Covered my kids' beds, protected my floors, asked where the restroom was instead of just entering into rooms, wore shoe covers- it's all the little things that show quality service. I highly recommend this company and their team. This is my favorite renovation in our home.