My first experience in the store was wonderful, I dealt with a gentleman who name was Nick I believe and he knew his stuff and fixed my problem without any issues, he also spent a few minutes showing me features about my iphone that the people at Apple did not know, Which leads me to next experience there , Which was not with Nick unfortunately but with a younger woman and it was terrible she had no idea what was going on and told me i needed a new hard drive and had some virus on my 3 day old computer. i took my machine back to the Microsoft store and they turned on a feature i had turned off by accident and it was fine, i cant believe she told me i had viruses and a needed a new drive. scary how different a store can be if you get the wrong person read more