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Mount Holly, NJ

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Marketplace Computers

Marketplace Computers

(11 reviews)

I don't know what I would do with out them . They always have me back in business in no time ! I'm…read morein business and thats very important to me . Repairs, updates anything that can go wrong they can fix it ! Plus a great selection of computers in stock.

Great experience, friendly and expert staff. Helpful in providing options and solutions that are…read morecustomer oriented. I had a very old lap top computer that had started to run like a snail in winter who got caught in a puddle of molassas. I arrived at Marketplace Commputers way too early, thanks to the errors of the internet search which indicated the store opened at 8:00am, but it opens at 9:00am. Anyway at about 8:55am our of nowhere I seen Jose who came in from the back. Well, as part of the opening ceremony, Jose went around turning on numerous computers that really gives you the feel this is a computer store and as well a service store. Well the opening ceremony lasts at least 5 to 8 minutes when at last Jose looks up with the suprise look of "Oh! Guess i have a customer waiting." Just then I realized, Jose could not have entered from the front as the front entry/exit was chained locked. Anyway, we conversed a while and I tried to get down to the issues of the laptop. Jose was ready for me to learn one of the basic problems that the computer I had had a mechanical disk and what would really help would be a solid state disk without the moving parts as my original which was likely the cause of my slow computer issues. Also, Jose showed me other upgrades and computers that would solve my issues at about the same price or slightly highter. I filtered in the options, but kept I coming back to my laptop, since I knew and understood it well and it was already set up for my Canon printer. That's an entire other issue. Last year, I purchased a new Dell computef Unfortunately, my Canon printer cannot be used as its no longer is supported with Windows 11. But, it does work on Windows 10 (my old snail computer). Thus folks, my decision was becoming clearer. So, I took one more look at Jose's prop of the rotating hard drive and the solid state drive and gave the go ahead of the solid state drive. Jose was able to "clone" all my material and when done it looked like my old set up. Nothing new to learn and fuss with and it worked much faster then the old spinning rotating drive which was likely filled with errors that Jose said was the cause of my snail issues. Lessons: 1. Listen carefully and learn your options from a knowledgeable computer expert repair person. 2. If you buy a Canon printer, prepare to be disappointed that upgrades may not be available. 3. Let Jose and/or Alex, the Owner work on your computer and provide you with up front expert advice so you can weigh your options. 4. Let Marketplace Computers take care of your computer needs. 5. Side note: Don't buy a color printer, especially the ones that go all Stop when one cartridge goes out. My Canon is a black and white and folks that's all you need. If you need color, carry the file over to commercial stores with a thumb drive. Let them print the file(s). Thank you Jose for a great experience. Knowledge is power! Thanks again for taking care of my needs.

Marlton Computer Services - Add a caption

Marlton Computer Services

(33 reviews)

$$

I am a customer for life! They are knowledgeable and very quick to repair any problems…read more I have been going to them for very many years and have always been happy with them. Our entire family go to them for our needs related to our computers. Steve Horovitz

I have used Marlton Computer Services several times in the past, but after my most recent…read moreexperience and the way the owner handled my complaint, I cannot recommend this company. I contacted the owner and clearly explained BEFORE the service call that I had an older Apple Mac desktop and that, following changes to Microsoft 365, I could no longer use Word, Excel, PowerPoint, or Outlook. Knowing that I had a Mac and knowing the nature of the problem, the owner scheduled a technician to come to my office at $110 per hour, plus a $49 service-call fee and travel expenses. The technician spent more than two hours attempting to fix the problem before admitting that he was not sufficiently familiar with Mac computers to resolve it. My computer then had to be taken back to their service center so that someone else could work on it. What I find particularly unacceptable is that the owner subsequently acknowledged to me that he should have sent a technician who specialized in Macs. That is exactly the issue. I disclosed from the beginning that this was a Mac. The company--not the customer--decided which technician to send. I do not believe a customer should be expected to pay for a technician who admittedly did not have the expertise required for the computer he was sent to service. An experienced Mac technician should also have been able to determine relatively quickly whether my older Mac and operating system were compatible with the current version of Microsoft 365. Instead, I incurred hours of charges without the original problem being resolved. Before writing this review, I contacted the owner directly and gave him an opportunity to resolve the matter. I asked that the service charges be refunded, less the cost of the wireless mouse I purchased and kept. He refused. What makes this especially disappointing is that I was a repeat customer. I would have continued using Marlton Computer Services in the future had the owner simply taken responsibility for sending a technician who was not qualified to handle the Mac issue. A good business relationship isn't defined by whether a mistake is ever made; it's defined by how the business responds when the mistake is brought to its attention. Businesses make mistakes. Good businesses acknowledge them, make things right, and preserve the customer's trust. In this situation, the owner acknowledged that a Mac-qualified technician should have been sent, yet still expected me to pay for the time spent by the technician who lacked that expertise. In my opinion, that is poor customer service and a very shortsighted way to treat a repeat customer. The company has now lost a customer who had used them several times in the past--not because a mistake was made, but because of the way the owner chose to handle that mistake. Based on my experience, I will not use Marlton Computer Services again and cannot recommend them to others.

MacSultants - itservices - Updated October 2026

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