I dropped off my laptop at The Computer Specialist on May 11, 2018 for specific repairs. Not hearing from anyone for days, I called the store five different times for an update. The response was either the technician hadn't begun working or was currently working on it, but my questions were not being specifically answered: How long was it going to take? How much was it going to cost? When will the laptop be ready? Finally I got an e-mail on May 21, telling me the total cost for parts but did not give me a reasonable amount of time to perform the work, and the cost was going to be $65 an hour. So, what was I supposed to think? 5 hours? 10 hours? How much was this going to ultimately cost me? The next day, I asked them if they could repair one part of the laptop, and the response was the store could order the part which would come by the end of the week and begin working on it next week. I was like, "Why didn't you do this already 10 days ago????" Having had enough, I decided to get my laptop back with no work done and was given a bill for $25 for "diagnostic fee," which was never disclosed to me upfront in person or e-mail. Overall, my laptop was in the shop for 11 days, no work was ever performed, and I was not given answers to specific questions, and as a result, I lost over two thousands of dollars in potential profits because certain programs in my laptop were needed to perform the work for my business. Now, I foresee this place going out of business one day, and everything I've said in my review is 100% accurate, so don't be surprised when a representative of the store posts a response to discredit some or all of my claims. read more